Vinayakumar C P

Orange Villa, Mankuzhy, Pangapara.P.O, Trivandrum, Kerala, India, Pin Code: 695581

Mob: +91 8547090612, +91 8606900612,vinayakumarcp@gmail.com

Objective:

To find a job within a company where I could best utilize my exceptional Customer Service and
Management Skills to the benefit of the company and if the opportunity arises, to be promoted
within the company to a position in which I am able to further my career in the hospitality industry.

PROFESSIONAL EXPERIENCE:

Biverah Hotel & Suites -4* Front Office Manager Jan 2014 – Present
(Trivandrum, Kerala)

What will it be like to work for this Biverah Hotel & Suites?

Smart Business Class is at the core of everything Biverah Hotel & Suites does. We offer our guests
one-of-a-kind experiences, service that's intuitive and connections to people and places near or far.
We're the destination of a new generation of global travelers for whom life, business, and pleasure
seamlessly intersect. People who know that the greatest Business Class is the luxury of being
yourself.

Understand what it's like to juggle life, business, and pleasure and know how to bring a sense of
luxury to that type of travel experience, where we promise our Guests the luxury of just being
themselves.

What will I be doing?

As a Front Office Manager, I will oversee the Front Office Team which is the main connection
between the Guest, the hotel, and the various hotel departments. A Front Office Manager is
responsible for managing the first impressions of our Guests and, therefore, has to perform the
following tasks to the highest standards:

Responsible for short and long term planning and the management of the Hotel's front office
operations.

Develop and recommend the budget, labor cost plans and objectives and manages within those
approved plans.

Maintain guest room inventory, monitor the appearance, standards, and performance of the Front
Office Team Members with an emphasis on training and teamwork

Perform all tasks of a Front Office Staff as needed to facilitate service. Ensure team members have
current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local
area
Ensure all operations and cash handling are done per policies and procedures. Maximize sales
revenues through up-selling and marketing program

Analyze, investigate and resolve guest complaints and monitor Guest satisfaction reports and
implement actions to improve results

Maintain good communication and working relationships with all hotel departments

Create expectations, lead people, manage processes and hold people accountable for the agreed-
upon activities and time tables.

Ensures proper staffing levels for customer service goals.

Coach and counsel employees to reflect brand service standards and procedures.

Kurumba Maldives-5* Resort - Guest Experience Supervisor Jan-2007 to Sept.2012 (Republic of

Maldives)

(Started employment a Receptionist, Front Office Team Leader, GRO, Guest experience supervisor
and then given a promotion for Guest service Manager but resign due to personal reason)

What will it be like to work for this Kurumba Maldives?

Smart Al Inclusive Resort is at the core of everything Universal Hotels & Resorts does. We offer our
guests one-of-a-kind experiences, service that's intuitive and connections to people and places near
or far. We're the destination of a new generation of global travelers for whom life, leisure, and
pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being
yourself.

Understand what it's like to juggle life, business, and pleasure and know how to bring a sense of
luxury to that type of travel experience Because it's with Universal Hotels & Resorts where we
promise our Guests the luxury of just being themselves.

What will I be doing?

As from Front Desk to Guest Service, I will serve on the Front Office Team which is the main
connection between the Guest, the hotel, and the various hotel departments. A Front Desk Guest
Service truly influences the first impressions of our Guests and, are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role, I should maintain the
attitude, behaviours, skills, and values, therefore, is responsible for performing the following tasks to
the highest standards:
Check the guest arrival reports in advance of Guest check-in and coordinate with Housekeeping on
room allocations for arrival guests

Be responsible for special room assignments and suite occupancies

Welcome and fulfil the check-in process of Guests, including serving as an escort to the Executive
Lounge and VIP Guest room

Ensure all rooms meet the highest quality standards and include all requested amenities before
Guest arrival

Manage the Front Desk in the hotel lobby

Serve as the main point of contact for guests and ensure hotel departments are fully briefed on
Guest requirements

Maintain the inventory of Guest amenities

Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as
well as daily VIP and special events

Attend to guest complaints and issues and to handle them first before escalating to the Shift
Assistant Manager or Manager on Duty

Familiarize with credit policies and maintain an accurate log of credit arrangements

Calm, efficient, and organized with great attention to detail

Excellent personal presentation and communication skills

A passion for delivering exceptional levels of Guest service

Ability to multi-task while maintaining a positive attitude when working with a VIP Guest

Computer literate and able to navigate through Company systems

Professional manner with an emphasis on hospitality and guest service

Guest relations experience in the hotel, leisure, and/or entertainment sectors

Proven ability to listen and respond to demanding Guest needs

Conflict resolution experience

Cash handling experience

Event Way – Event Management Group. Event Manager Feb-2004 to Feb -2006 (Ray
Technologies Division-Trivandrum, Kerala)

Responsible for maintaining a record of staff.

Manage staff responsible for event coordination activities.

Coordinate details of events such as conferences, weddings, birthdays, anniversaries, charity events,
surprise parties, trade shows, sales meetings, business meetings, employee appreciation events, and
virtual events.

Planning Event from start to finish according to requirements, target audience and objectives.

Coming up with suggestions to enhance the event's success. performance and operating cost

Handling guest relation activities

Preparing budgets and ensuring adherence. Planning a regular and special event and in house
programs

Source and negotiate with vendors and suppliers.

Be in charge of hiring personnel(DJs, waiters, etc)

Lead promotional activities for the event.

Ensure events is completed smoothly and set up to resolve any problems that might occur.

Analyze the event's success and prepare reports.

Malabar Gate Hotel - Supervisor (F & B Department) Sept. - 2002 to Feb. - 2003
(Calicut - Kerala)

Maintain knowledge and ensure compliance with departmental policies and standard service
procedures.

Supervise efficient upkeep of tools through proper usage of equipment and devices.

Analyze all guest requirements and prepare plans to resolve customer care related issues and satisfy
guests.

Monitor and ensure optimal cleanliness, sanitation for all growth-oriented organizational projects.

Assist all room service staff members to work properly and provide maximum facilities to guests to
an outlet.

Monitor all phone calls to the room service department to ensure timely resolution for the same.

Facilitate procedures to take orders from visitors in a systematic way and ensure compliance to all
regulations and standards of the department.

Monitor bar set-up maintenance programs, check buffet/reception tables and coffee breaks process
plus initiate plans to enhance the beauty of hotels.
Coordinate with various departments and ensure staff set up and supply remains according to
departmental standards.

Monitor and ensure completion of orders, administer all maintenance projects plus communicate
with an engineering staff for all repairs.

Prepare documents and maintain adherence to departmental standards.

Monitor status of assignments and any follow-up in association with manage plus supervisor in
waiting list.

Overhaul and monitor archives plus check price list of food and drinks inclusive and analyze food and
drinks.

Inspect food and beverage product preparation programs and maintain the goodwill of the
company.

EDUCATIONAL QUALIFICATION

Hospitality Management (EMPEE College Chennai)

PROFESSIONAL CERTIFICATION:

Essential customer service and care

Hospitality Performance Leadership

Customer service and Care Course

Going beyond the call out of duty

LANGUAGE SKILLS:

English

Hindi

Malayalam

Tamil

COMPUTER SKILLS:

MS Windows / Word / Excel / PowerPoint

Informers Hotel Systems

Micros Fidelio 7.13 PMS, Opera

Internet and web-based applications

PERSONAL INFORMATION:

Father's name: Chandra Mohanan Kumar. S

Date of Birth : 05-12-1978

Sex : Male

Nationality : Indian

Marital Status : Married

Email : vinayakumarcp@gmail.com

Mobile : +91 8547090612, +91 8606900612

Res : +91 8547312358

Skype ID : Vinayakumar cp

Reference on request.

DECLARATION:

I hereby declare that all the information furnished above is true to the best of my knowledge.

Yours faithfully,

Vinaya Kumar CP