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  • UNIT 10 Self Evaluation

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    Chikilina Narvaez
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    This unit discusses moral dilemmas, problems with goods and services, and returning goods and making complaints. Moral dilemmas are situations where an individual will violate at least one moral concern regardless of their decision. When purchasing goods, consumers have the right to a repair, replacement, or refund if items are faulty, unsafe, don't work, or appear differently than expected. Refunds may depend on returning goods or providing a receipt of purchase. The author notes some stores allow easy returns within a specified period if customers are unsatisfied or receive defective products.

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    UNIT 10 Self evaluation

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    This unit discusses moral dilemmas, problems with goods and services, and returning goods and making complaints. Moral dilemmas are situations where an individual will violate at least one moral concern regardless of their decision. When purchasing goods, consumers have the right to a repair, replacement, or refund if items are faulty, unsafe, don't work, or appear differently than expected. Refunds may depend on returning goods or providing a receipt of purchase. The author notes some stores allow easy returns within a specified period if customers are unsatisfied or receive defective products.

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    7 views2 pages

    UNIT 10 Self Evaluation

    Uploaded by

    Chikilina Narvaez
    This unit discusses moral dilemmas, problems with goods and services, and returning goods and making complaints. Moral dilemmas are situations where an individual will violate at least one moral concern regardless of their decision. When purchasing goods, consumers have the right to a repair, replacement, or refund if items are faulty, unsafe, don't work, or appear differently than expected. Refunds may depend on returning goods or providing a receipt of purchase. The author notes some stores allow easy returns within a specified period if customers are unsatisfied or receive defective products.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    UNIT 10 Values

    Questions:
    What did you learn in this unit regarding the different topics?
    • Talk about moral dilemmas. Moral dilemmas are situations in which the individual will
    violate at least one important moral concern, regardless of the decision.

    • Talk about problems with goods and services. In a shop you have the right to a repair,
    replacement or refund if your goods are faulty, unsafe, do not work or appear as they
    should.

    • Return goods and make complaints. Refunds can to depend be made only after the
    goods have been returned or of have bill of your purchase.
    Is there any aspect you didn’t understand? Mention it.
    No problem with none topic of this unit.
    Write from your own and unique experience.
    Is good know between that there are shop taht have are giving the facility of return service in case
    of receiving the defective product or not in accordance with your customer’s specifications. If the
    customer is not satisfied with what he or she ordered and what is received than the customer has
    a right to return it easily within the provided time and with your bill.

    Check in the boxes according to your self-observation.

    How confident do you feel in every aspect?


    Not Barely Somewhat Very
    Confident
    confident confident confident confident
    Dimensions Unit aspects
    0,0 0,1 0,2 0,3 0,4

    Grammar:
    - Second conditional
    0.3

    Vocabulary:
    Cognitive 0.3
    - Multi word verbs

    Topics:
    -Talk about moral dilemmas
    -Talk about problems with goods
    0.3
    and services
    -Return goods and make
    complaints

    The work was done without using


    Procedural translators or information from the 0.3
    web as it is my own contribution.

    I have followed all the guidelines


    Attitudinal given and worked with honesty 0.3
    throughout this unit.

    TOTAL
    1.5/2

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