BSBTWK502 Student Assessment Tasks 11-02-21

STUDENT ASSESSMENT TASK
BSBTWK502
MANAGE TEAM EFFECTIVENESS
Student Name: _________________________________________
Date: / / 20 .
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Head Office: Unit 12/1866 Princes Highway Clayton VIC 3168 | Phone: 1300 369 320 | Email :training@milcom.edu.au
Student Assessment Tasks for BSBTWK502| v 1.0 | Last reviewed: May 2021 | Not controlled when printed Page 2 of 20
Table Of Contents
Introduction 4
Assessment Task 1: Knowledge questions 5
Assessment Task 1: Checklist 8
Assessment Task 2: Project Portfolio 9
Assessment Task 2: Checklist 15
Final results record 18
Introduction
The assessment tasks for BSBTWK502 Manage team effectiveness are outlined in the assessment
plan below. These tasks have been designed to help you demonstrate the skills and knowledge that
you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also
follow the advice provided in the Business Works Student User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.
Assessment for this unit

BSBTWK502 Manage team effectiveness describes the performance outcomes, skills and knowledge
required to lead teams in the workplace and to actively engage with the management of the
organisation.
For you to be assessed as competent, you must successfully complete two assessment tasks:
 Assessment Task 1: Knowledge questions – You must answer all questions correctly.
 Assessment Task 2: Project – You must work through a range of activities and complete a project
portfolio.
Assessment Task 1: Knowledge questions
Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the Business Works
Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
i Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Business Works Student User Guide. Refer to the appendix for
information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
Questions
Provide answers to all of the questions below:
1. Outline two benefits of good group dynamics on a team’s performance.
Ans
They are more focused, clearer on their aims, and work better together. ... Faster Decision-
Making – team members are more willing to listen to each other and so make faster decisions.
Greater Commitment – individual team members feel more valued.18-Feb-2020
2. Provide examples of three causes of poor group dynamics.
Ans
 The aggressor: this person often disagrees with others, or is inappropriately outspoken.
 The negator: this group member is often critical of others' ideas.
 The withdrawer: this person doesn't participate in the discussion
3. Explain why a team would need a team performance plan.
Ans
Provide future direction of the team. Identify the desired performance levels of the team.
Identify how these performance levels will be achieved. Provide guidance and direction to the
team.
4. Complete the table below to show how a performance plan can help overcome the following
scenarios:
The team is needs to complete a project by 6 month is a deadline to complete a project.

a certain deadline.
The team members do not understand the  Revisit project goals. Before
reason for undertaking the project or their delving into the evaluation
own involvement in it. processes, it is important to
revisit the original goals of the
project. ...
 Interview each team member. ...
 Listen carefully. ...
 Identify key challenges. ...
 Plan for next time.
The team members are a diverse group and  Be transparent. Transparent
have many different outcomes in mind. working environments have been
They are struggling to organise themselves found to make teams more
as a team. accountable, happy and creative.
 Keep communicating. .
 Provide valuable feedback.
 Encourage collaboration.
 Trust your team to do their job.
 Prevent team burn-out.
5. Provide at least two examples of formal and informal communications in the workplace, by
completing the table below:
Formal Formal communication refers to the flow of

official information through proper,
predefined channels and routes. The flow
of information is controlled and needs
deliberate effort to be properly
communicated. Formal communication
follows a hierarchical structure and chain of
command.
Informal Informal communication is casual

communication between coworkers in the
workplace. It is unofficial in nature and is
based in the informal, social relationships
that are formed in a workplace outside of the
normal hierarchy of business structure.
6. In light of the Covid-19 pandemic and employees working from remote locations, provide
examples of two tools or techniques for creating collaboration between team members.
Ans  Slack. ...
 Dapulse. ...
 ProofHub. ...
 Redbooth.
7. Team leaders need to develop strategies to ensure that their team members have input into
planning, decision making and operational aspects of work. Describe at least three strategies
that can be used to accomplish this.
Ans
1. Suggestion Box. Gathering good ideas is the first step to making good decisions. ...
2. Employee Surveys. Regularly survey employees to get their feedback. ...
3. Leadership Teams. You might set up leadership teams, or committees, at your
business.
8. Explain how to give constructive feedback to a team member.
Ans
1. Be problem-focused and specific. An important part of telling an employee what they

could do better is to tell them why. ...
2. Talk about the situation, not the individual. ...
3. Give praise where it's due. ...
4. Be direct but informal. ...
5. Be sincere. ...
6. Listen. ...
7. Make it timely.
9. Explain what is meant by reaching consensus in a team.
Ans
Consensus means coming to an agreement. Creating consensus in a team setting means finding a
proposal acceptable enough that all team members can support it, with no member
opposing it
10. Describe two strategies for reaching consensus in a team.
Ans
1. CHOOSE YOUR TEAM. Firstly choose your team, ensuring you have the right
people involved. ...
2. OUTLINE THE ISSUE. ...
3. FACILITATE OPEN DISCUSSION. ...
4. ENSURE ALL THE TEAM PARTICIPATES. ...
5. COME UP WITH PROPOSALS. ...
6. CHOOSE AN OPTION. ...
7. DEVELOP AND FINALISE THAT OPTION.
11. Outline two ways that issues can be identified by team members.
Ans
 Absence of team identity. Members may not feel mutually accountable to one another for
the team's objectives. ...
 Poor communication. ...
 Inability to resolve conflicts. ...
 Lack of participation. ...
 Lack of creativity. ...
 Ineffective leadership
12. Describe three strategies a team leader can use to help resolve conflict in a team.
Ans
 Don't Ignore Conflict. ...

 Clarify What the Issue Is. ...
 Bring Involved Parties Together to Talk. ...
 Identify a Solution. ...
 Continue to Monitor and Follow Up on the Conflict.
Assessment Task 1: Checklist
Student’s name:
Did the student provide a Completed

sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Assessment Task 2: Project Portfolio
Information for students

In this task, you are required to demonstrate your skills and knowledge by working through a number
of activities and completing and submitting a project portfolio.
You will need access to:
 a suitable place to complete activities that replicates a business environment including a

meeting space and computer and internet access
 your learning resources and other information for reference
 Project Portfolio template
 BSBTWK502 Simulation Pack.
Ensure that you:
 review the advice to students regarding responding to written tasks in the Business Works
Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with your RTO’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
i Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the Business Works Student User Guide. Refer to the appendix for
information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities:
1. Carefully read the following:
This project is about leading teams in the workplace and actively engaging with
the management of the organisation. You need to demonstrate that you can
manage the effectiveness of at least one work team.
You can do this based on the assumption that you are the team leader or manager
of a team within the case study business provided in the Simulation Pack for this
unit or a business that you work for, if applicable. It’s important that this business
has organisational objectives already developed. Speak to your assessor to get
approval if you want to base this on your own business.
If you choose the case study business, you may select any of the teams that form
part of the organisation to base your project on. You may assume the role of
manager. If it is your own business, then you may choose any team that forms part
of your workplace and in which you are involved.
Vocational education and training is all about gaining and developing practical
skills that are industry relevant and that can help you to succeed in your chosen
career. For this reason, basing your project on real relationships with classmates
or work colleagues will mean that you are applying your knowledge and skills in a
relevant, practical and meaningful way!
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below. Before you begin, complete page 5 of your
Project Portfolio.
2. Establish a team
Make sure you are familiar with the business you are basing this assessment on
and have read through the necessary background information, policies and
procedures that apply. For the case study business, this is all of the documents
included in the Simulation Pack. If it’s your own business or a business where you
are working or are familiar with, it’s important at this step that you have your
business or case study approved by your assessor.
If you are using a real business, you will use your current team members to base
this project on. If using the case study in a classroom or online situation, choose a
group of at least three students who will act as your work team throughout the
project. Open the Simulation pack, read through the case study and select the
team you would like to base your assessment on.
Work through Section 1 of your Project Portfolio. As part of this step, you will need
to:
 Specify your work team, or specify which team your group chose if you’re
using the case study.
 Outline the roles of each member of the team. If you are using the case study,
each of you will have a turn to be the manager.
 State the purpose of the team
3. Establish team objectives
In a group round-table style discussion with your team and at least one stakeholder
present, outline all the tasks the team must do to accomplish the expected
outcomes.
The discussion should last for at least 15 minutes, but not more than 30 minutes. If
you are using the case study, your assessor will assume the role of stakeholder. If
you are basing the project on your workplace, the stakeholder might be a line
manager or any member of senior management.
Ensure that each team member has a turn to participate in planning the tasks,
share what they expect outcomes will be and decide as a team how performance
will be measured.
As a team, making sure consensus is reached:
 create a list of tasks to be undertaken
 allocate the tasks to the team members based on their strengths and abilities
 set the start and end date for each activity
 set the KPIs for each team member
4. Write a Performance Plan
Use the Internet to find an example of a Performance Plan. Use the information
you recorded in your Project Portfolio during the previous activities to write your
own Team Performance Plan and attach it to your Project Portfolio at the end of
Section1. The written plan should include:
 The team vision or a team purpose statement
 Main tasks and responsibilities of each team member
 Performance measures/ Key Performance Indicators (KPIs)
 Start and end date for each activity
Complete Section 1 of your Project Portfolio and submit to your assessor.
5. Facilitate team cohesion
Assume some weeks have passed and the team have implemented their
Performance Plan and are working on their tasks. It has come to your attention
that the team is not working cohesively and that they are not sharing information
and are duplicating work.
In order to support your team in achieving their performance outcomes, you will
provide coaching on team cohesion and collaboration. This will be a 10-minute
session and you may use slides, visual aids or video clips in your coaching session.
If you are basing this on the case study, everyone in your group will have a turn to
be the manager and present their coaching to the rest of the group. If this is your
own workplace, this will be the members of your own team that you are providing
coaching for.
The assessor will advise you of the date and time of your team meeting so that you
can prepare in advance.
Use your Project Portfolio to outline the main points and attach your slides or links
to the videos you use.
i This can either be viewed in person by your assessor or you may like to video
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.
6. Develop or modify policies and procedures
Despite your efforts to support your team through coaching, the team is still
struggling to work cohesively. One of the issues the team identified is that one of
the team members are not performing their tasks and is using the Internet for
personal reasons during work hours. This is creating conflict within the team.
You will address this concern by developing a policy for Internet usage.
Use the Policy and Procedures Template provided for you in the Simulation Pack
to create an Internet Usage Policy within the context of the business you are
basing your assessment on.
Attach your Internet Usage Policy to your Project Portfolio to Section 2 of your
portfolio.
7. Facilitate teamwork
Assume three months have gone by. Have a meeting and allow each team
member to provide a 5–10-minute update on how their tasks are going.
Take turns to assume the role as manager and do the following:
 give feedback to team members on team effort and contributions
 encourage team members to take responsibility for team activities
 help to identifying work performance problems by addressing each of the
issues, concerns and problems identified by team members
 help to resolve issues using your own problem-solving skills
Your assessor will be looking to see that you can:
 provide feedback to encourage, value and reward others
 model desired behaviour and practices
 encourage and foster shared understanding of purpose, roles and
responsibilities
 Adapt personal communication style to build positive working relationships
As a team, brainstorm ways to address issues, concerns and problems identified
by team members. Outline a process for addressing these concerns by deciding
where and how concerns should be raised and who should be involved.
Use your Project Portfolio to record this information.
i This can either be viewed in person by your assessor or you may like to video
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you follow the instructions above and
meet the timeframes allocated.
8. Communicating with line management
Develop an email to your line manager to address the main issue raised by team
members, namely that the team is still struggling to collaborate and share
information.
 Outline the issue
 Propose a solution
Attach this email to Section 3 of your Portfolio.
Assume that your line manager has responded to your email and would like you to
communicate the following information to the team:
Line management would like the team to start using a new software application to
help the team collaborate. You have approval to purchase a subscription to a
collaboration tool such as Dropbox, OneDrive or any tool that suits the context,
and to implement it.
Develop an email to the team to explain the decision and provide the team with
details about the change including when it will be implemented.
Attach this email to Section 3 of your Portfolio.
9. Liaise with stakeholders
Schedule a meeting with the relevant stakeholders and prepare a short

presentation using your choice of software or application e.g., PowerPoint,
Keynote, etc. The meeting should last for at least 15 minutes each and no more
than 30 minutes.
If you are using the case study, your assessor will assume the role of stakeholder.
If you are basing the project on your workplace, the stakeholder will be an internal
or external party that has an interest in the project.
Your presentation should contain an overview of how the project is going.
Your assessor will be looking to see that you can:
 establishing open communication processes with diverse stakeholders
 Address unresolved issues, concerns and problems raised by stakeholders
 demonstrate effective communication skills including:
o Speaking clearly and concisely
o Using non-verbal communication to assist with understanding
o Asking questions to identify required information
o Responding to questions as required
o Using active listening techniques to confirm understanding.
Ask for feedback from relevant stakeholders and take notes. Transfer this
information to Section 3 of your Project Portfolio.
10. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary.
Submit to your assessor for marking.
Assessment Task 2: Checklist
Student’s name:
Completed
successfully? Comments
Did the student: Yes No
Establish a team performance plan by:

 Identifying the team purpose, roles,
and responsibilities according to
both the organisational and task
objectives
 Developing performance plans with
expected outcomes, KPIs and goals
for their team
 Supporting team members to meet
their KPIs and goals?
Develop and facilitate team cohesion

by:
 Developing strategies for team
members to have input into
planning, decision making and
being involved in achieving team
tasks
 Developing or modifying policies
and procedures for promoting
team member accountability for
personal work and team tasks
 Providing feedback to team
members on their team effort and
contributions
 Developing processes for
identifying and addressing issues,
concerns and problems identified
by team members?
Support the team to meet expected

performance outcomes including
providing formal and informal learning
opportunities as needed?
Facilitate teamwork by:
 Encouraging team members to
participate in and to take
responsibility for team activities
 Supporting the team in identifying
and resolving work performance
problems
 Promoting work team collaboration
through individual behaviour?
Provide feedback to encourage, value

and reward their team members?
Model desired behaviour and practices

during interactions with their team?
Encourage and foster shared

understanding of purpose, roles and
responsibilities?
Liaise with stakeholders by:

 Establishing and maintaining open
communication processes with
relevant stakeholders
 Communicating information from
line management to the team
 Communicating and follow-up
unresolved issues, concerns and
problems raised by team members
with line management
 Addressing unresolved issues,
concerns and problems raised by
stakeholders?
Manage the effectiveness of at least one

work team?
Communicate effectively with a range of

stakeholders about team performance
plans and team performance?
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Final results record
Student name:
Assessor name:
Date
Final assessment results
Result
Did not
Task Type Satisfactory Unsatisfactory submit
Assessment Task 1 Knowledge questions S U DNS
Assessment Task 2 Project Portfolio S U DNS
Overall unit results C NYC
Feedback
 My performance in this unit has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature: __________________________________________ Date: __________________
 I hereby certify that this student has been assessed by me and that the assessment has been
carried out according to the required assessment procedures.
Assessor signature: ________________________________________ Date: _________________

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STUDENT ASSESSMENT TASK

Student Name: _________________________________________

Assessment for this unit

Information for students

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

1. Outline two benefits of good group dynamics on a team’s performance.

2. Provide examples of three causes of poor group dynamics.

3. Explain why a team would need a team performance plan.

The team is needs to complete a project by 6 month is a deadline to complete a project.

Formal Formal communication refers to the flow of

Informal Informal communication is casual

8. Explain how to give constructive feedback to a team member.

1. Be problem-focused and specific. An important part of telling an employee what they

9. Explain what is meant by reaching consensus in a team.

10. Describe two strategies for reaching consensus in a team.

 Don't Ignore Conflict. ...

Did the student provide a Completed

Task outcome:  Satisfactory  Not satisfactory

Information for students

You will need access to:

 a suitable place to complete activities that replicates a business environment including a

 your learning resources and other information for reference

 Project Portfolio template

 BSBTWK502 Simulation Pack.

Ensure that you:

 adhere with your RTO’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 how your assessment should be submitted.

1. Carefully read the following:

3. Establish team objectives

4. Write a Performance Plan

Complete Section 1 of your Project Portfolio and submit to your assessor.

5. Facilitate team cohesion

Complete Section 2 of your Project Portfolio and submit to your assessor.

6. Develop or modify policies and procedures

Complete Section 2 of your Project Portfolio and submit to your assessor.

8. Communicating with line management

9. Liaise with stakeholders

Schedule a meeting with the relevant stakeholders and prepare a short

10. Submit your completed Project Portfolio

Did the student: Yes No

Establish a team performance plan by:

Develop and facilitate team cohesion

Support the team to meet expected

Provide feedback to encourage, value

Model desired behaviour and practices

Encourage and foster shared

Liaise with stakeholders by:

Manage the effectiveness of at least one

Communicate effectively with a range of

Final assessment results

Assessment Task 1 Knowledge questions S U DNS

Assessment Task 2 Project Portfolio S U DNS

Student signature: ________________________ Date:

Assessor signature: ________________________ Date: _