Firewall Ports Configuration Guide: Avaya Workforce Engagement V15.2

Firewall Ports Configuration Guide
Avaya Workforce Engagement V15.2

This PDF is for search purpose only. Access the Excel file of
the same name from the Documents folder
Date: June-21
Click the Guidelines tab for detailed information about Firewall Ports
Document revision: 1.22
Avaya_IX_WEM_V15_2_Firewall_Ports_Configuration.xlsm 1 of 73
Revision History
Revision Change/Update
1. Recorder Integration, SIP VoIP delivery environment port description is fixed
2. Added Note for RPC ports in Guidelines sheet
1.22
3. Speech Database Server is added
1. WFM Integration. Updates for Aastra integration.

2. added missing port 2804 for DMS (loopback interface)
3. added missing port 5000 for Text Analytics Management Server
1.21
4. added missing port 29335. It appears in ports sheet as NA by mistake
5. Fixed SIP VoIP delivery environment port description, it is customizable port number and two way communication
6. added 50001 (SLDAP) port to local parts sheet.
1. Genesys Pure Cloud integration port is added

2. Mixed sites (V11.1, V15.1). 29500(29501) is added for TPS15.1 and CS11.1
1.20 3. Server names changes
a) Export Manager to Export Manager Server
b) Speech Analytics Transcription Server to Speech Transcription Server
1. Changed comments for connection from desktop to Thales KMS (8445, 8448)
2. Changed comments in Guidelines sheet.
3. Branding company changes
4. Added Text Analytics Management Server
5. Modifications in V11.1 Ports sheet. Rename to "Hybrid sites (V11.1, V15.1)".
1.19
a) Added missing ports: 29520
b) Added 15.1 sites.
6. RTP stream ports range from IPCapture to Streaming Service is added (hybrid scenario)
7. MS Teams Chat is reverted, it still supported. New MS Teams Recorder Integration is added.
8. New Recorder Control Gateway role is added (port 29309)
1. Thales KMS port 50000 changed to 5432 in DSM version 6.4.2
2. Added WFM integrations tab
3. Added Amazon Connect recorder integration
1.18
4. Added Recording ports for VoIP/Video delivery
5. Removed MS Teams chat integration ports
6. Adapted the firewall excel to Cloud deployments (only Recorder Integrations and WFM integrations tabs).
1. MS Team Chat integration is added to 'Recorder Integration' sheet.
1.17
2. Two missing ports for Cisco JTAPI is added to 'Recorder Integration' sheet.
1.16 1. Fixing naming of Framework Database Server, it does appear in list now.
1. V11.1 Ports. 15.2 transcription connects to 11.1 content server.
1.15
2. Local port 4037 is added to Local Ports sheet.
1. Local port 29514 is added to Local Ports sheet.

1.14
2. Speech Application Services connects to SQL (e.g. Training).
1. local port 8006 (Miner Tomcat) is added to Local Ports sheet.

1.13
2. port 443 is added for Thales KMS. Client browser and other Thales KMS for HA management.
1. Comments changed for differentiating between ActiveX and HTML5 playback modes.
1.12 2. For HTML5 real-time playback added 1000 UDP ports range (36000-36999) of Content Server.
3. Modify ports for Text Recorder and Video Recorder. Audio and TDM related ports removed. 29335 for Text recorder is added.
1.11 1. V11.1 Ports. 15.2 RIS connections to 11.1 Servers were added.
1. MG is listening on 80(443) from WFO application server, with comment 'Used for WFO notifications'
1.10 2. Screen recorder and RIS are listening to ports 29433(29434)and 29435(29436). It is Web Socket communication from desktops to
the server side as part of cloud friendly screen recording feature.
1. port 8000. Add connection from each server to KMS RSA. It is needed for version 3.5 and higher.
2. port 80(443). Added connection from all servers to Recorder Central Web Services.
1.09
3. port 7001. FIS is calling Framework application with RMI (the HTTP tunnel approach didn't work).
4. Eliminate same connections but with different descriptions
1.08 1. Thales KMS ports added.
1.07 1. Browser (Desktop) is calling to Telephony Playback Service on port 80(443) during playback.
2. Mobile Gateway Redis ports changed to recommended range: from 6379, 26379 to 29295, 29296.
3. Supervisor desktop directly connects to the agent desktop for screen Real-Time. This is used by ActiveX playback component.
1. Branch Database/Application server ports are added. Branch Application is dedicated server for thick client. Branch Database is
1.06 external role in EM, it is colocated on server with Framework DB role.
2. New sheet "Recorder Integrations" is added
3. New sheet "V11.1 Ports" is added
1.05 Fixes for recorder ports, changes in comments (3020, 29609-29629, etc)
1.04 Added cloud tailoring macro and updated guidelines.
The following changes have been made for this release:
1.03 - Added new TAB "Local Ports".
1.02 - Added Branding Macros

- Server name change from "Mobile Gateway Server" to "Mobile Gateway Server (required if deploying Mobile Gateway solution)"
- Server name change from "RFS Application Server" to "Branch Application Server"
- Streaming service role is added
1.01
- Two new servers are added:
a) Recorder Server (Text)
b) Recorder Server (Video)

- Added Revision History tab
- new platform and roles. E.g. text analytics and mobile gateway
1.00 - forward porting of fixes
Guidelines
Introduction
Open Firewall Ports: To enable specific software functionality in the system, the customer is required to open the relevant firewall ports. You can view the ports according to site (site view) or according to server (server
view).
Configurable Ports: An asterisk (*) next to a port number indicates that the port is configurable. In this case you can change the default. Any change must be indicated in Site Preparation Checklist .
Intended Audience
The Firewall Ports spreadsheet is supplied by the Verint Project Manager to the customer, together with the Deployment Reference Guides.
Content - Tabs
The Firewall Ports spreadsheet includes the following tabs:

• Customize tab: Provides a topology of the servers, sites, and server IP addresses populated from the customer's quote. You can further customize the topology and then view the ports that require opening. See the
customization instructions below. The Server column includes data center servers, site servers, remote SQL servers, load balancers, and desktops.
• Local Ports tab: Provides the local ports are needed for local scope and not for between server or site comunication.
• Mixed sites (V11.1, V15.1) tab: Provides additional ports required between v11.1/v15.1 site servers and v15.2 data center for hybrid systems.
• Recorder Integrations tab: Provides ports required for recorder integrations between the Recorders/RIS and the communication infrastructure.
• WFM Integrations tab: Provides ports required for WFM integrations between FIS and the communication infrastructure.
• Site View Inbound/Outbound Ports tab: Provides the ports that are required to be opened for inbound/outbound inter-site communication.
• Server View Inbound/Outbound Ports tab: Provides the ports that are required to be opened for inbound/outbound intra-site, and inter-site server communication.
Certain columns and rows in the spreadsheet may be hidden . There is no need to unhide these rows and columns. In addition, certain tabs may be hidden. These tabs contain all firewall ports in the system for all servers.
• Ports tab: Provides a full list of all firewall ports.
• Inbound Ports Pivot: Provides an additional view of all inbound ports per server.
• Outbound Ports Pivot: Provides an additional view of all outbound ports per server.
Customization Instructions
1. Add new sites by inserting columns. Copy two columns of an existing site, and paste by selecting the right-click 'Insert Copied Cells' function. Edit the details of the new site as required.
2. Add new servers by inserting rows. Use the drop down list to select the Server. Do not duplicate the same server in two different rows. If there are more than one instances of the same server, fill the quantity and fill the
all the IP addresses in the IP address cell, either as a range or a list of individual IP’s, or a combination of these.
3. Move servers from one site to another by adjusting quantities.
4. Enter the quantities and IP addresses for all new sites and servers.
5. Select the Site View or Server View. See the Start Tab for an explanation of these views.
6. Click the Generate Customized View button to generate firewall doc for on-premise deployments, or the Generate Customized View for Cloud to generate firewall doc for cloud deployments.
7. For cloud deployments, the Generate customized view for cloud button will generate an additional two documents in the current folder, named "XXX_tenant.xls" and "XXX_cloud.xls". One document is for the tenant while
the other is for the cloud provider.
8. To create a macro-free version after customization is complete, click the Export Visible Sheets button and Save the spreadsheet. This requires the Trust access to the VBA project object model settings in the Trust
Center Macro Settings.
Notes
Notes
(a) What is not included?
- Ports that need to be opened for Microsoft’s and Linux operating system services.
These types of ports are related to each customer's network infrastructure and configuration, and must be opened to support system functionality.
For example, for LDAP(SSO) end-user authentication, the Application server must have access to the customer KDC, and therefore port 88 must be open.
(b) SIP ports:

By design, the components that use SIP based communication use the same default port 5060. The default is configurable, so if you deploy more that one SIP component on the same server, you can customize the ports. It
is required to indicate the custom port for each SIP component in the Site Preparation Checklist.
(c) RDP ports used by the SR installer:

Installation and patching can run from any desktop or server. The machine running the installation and patching is referred to as the SR UI machine. RPC ports must be opened between the SR UI machine and the servers
that will be installed or patched.
Confidential and Proprietary Information of Verint Systems Inc.

Published: June 2, 2021
Customize
For customization instructions, see the Guidelines

tab.
Select Ports View: Site View Server View
Home Desktops Site-1

Site DC
Server
Qty IP Qty IP
Do not delete this row
Server (and all related flavors) Protocol Port Comment
Any managed server HTTP 8080 Recorder Tomcat service listening port
Any managed server HTTP 8005 Recorder Tomcat service shutdown port, from "15.2 Secuirty Kit 2" the port is changed to 29306
Application Server HTTP 8006 Miner Tomcat service shutdown port, from "15.2 Secuirty Kit 2" the port is changed to 29305
Recorder TCP 29514 Port is used for RM<->CallsConsolidator command processing. E.g. watermark reprocessing, reprocessing status etc… the port is opened for 127.0.0.1 only.
Application Server TCP 4037 Port is used for realtime playback. It is used for both playback types (ActiveX and HTML5). The port is opened for 127.0.0.1 only.
Desktop DMS HTTP 2804 DMS loopback interface port number for DMS
Application Server SLDAP 50001 AD LDS (Directory) service binds to both SLDAP and LDAP ports, then, in run-time the system uses LDAP port only.
Contact & QM Database Server SLDAP 50001 AD LDS (Directory) service binds to both SLDAP and LDAP ports, then, in run-time the system uses LDAP port only.
Database Management Server SLDAP 50001 AD LDS (Directory) service binds to both SLDAP and LDAP ports, then, in run-time the system uses LDAP port only.
Direction Outbound Role Inbound Role Inbound Component Protocol Port Is Configurable? Comments
11.1 Site to 11.1 Site Content Server Content Server Content Server HTTP 29500 Yes Content Server calls to other Content Server when stitching segments
11.1 Site to 11.1 Site Content Server Content Server Content Server HTTPS 29501 Yes Content Server calls to other Content Server when stitching segments
11.1 Site to 15.2 DC Customer Feedback Survey Framework Data Warehouse CF ETL TCP 1433 Yes CF Survey Server loads surveys to Data Center
11.1 Site to 15.2 DC Import Manager Framework Applications Framework Foundation HTTP 7001 Yes IEM calls to Foundation when creating users
11.1 Site to 15.2 DC Import Manager Framework Applications Framework Foundation HTTPS 7002 Yes IEM calls to Foundation when creating users
11.1 Site to 15.2 DC Speech Transcription Service Contact Database Contact Database TCP 1433 Yes Storage Manager retrieves missions for speech transcription (Primary ITS)
11.1 Site to 15.2 DC Recorder Interaction Applications Interaction Web Applications HTTP 80 No Each server needs access to Application Web services
11.1 Site to 15.2 DC Recorder Interaction Applications Interaction Web Applications HTTPS 443 No Each server needs access to Application Web services
RTP stream ports range from IPCapture to Streaming Service, it occurs when new HTML
11.1 Site to 15.2 DC Recorder Content Server Content Server UDP 36000-36998 Yes playback is required in mixed sites version scenario
15.1 Site to 15.2 DC Recorder Interaction Applications Interaction Web Applications HTTP 80 No Each server needs access to Application Web services
RTP stream ports range from IPCapture to Streaming Service, it occurs when new HTML
15.1 Site to 15.2 DC Recorder Content Server Content Server UDP 36000-36998 Yes playback is required in mixed sites version scenario
15.1 Site to 15.x DC Recorder Interaction Applications Interaction Web Applications HTTPS 443 No Each server needs access to Application Web services
15.2 DC to 11.1 Site Framework Applications System EMA HTTP 8080 Yes EM distributes configuration to EMA
15.2 DC to 11.1 Site Framework Applications System EMA HTTPS 8443 Yes EM distributes configuration to EMA
15.2 DC to 11.1 Site Interaction Applications Content Server Content Server HTTP 29500 Yes Interaction application retrives calls tags from Recorder
15.2 DC to 11.1 Site Interaction Applications Content Server Content Server HTTPS 29501 Yes Interaction application retrives calls tags from Recorder
15.2 DC to 11.1 Site Speech Application Service Speech Transcription Service Speech Transcription Service HTTP 29330 Yes New Speech Model Distribution to Speech Transcription
15.2 DC to 11.1 Site Speech Application Service Speech Transcription Service Speech Transcription Service SMB 137-139,445 No Speech Applications retrives Speech transcription via SMB
15.2 DC to 11.1 Site Application Server Recorder Integration Service Recorder Integration Service TCP 29520 Yes Agent State information for Real-time notification
15.2 DC to 15.1 Site Application Server Recorder Integration Service Recorder Integration Service TCP 29520 Yes Agent State information for Real-time notification
15.2 Site to 11.1 Site Recorder Integration Service TDM Recorder TDM Recorder TCP 29502 Yes Recorder control for Recorder Integration Services
15.2 Site to 11.1 Site Recorder Integration Service TDM Recorder Screen Recorder TCP 29503 Yes Recorder control for Recorder Integration Services
15.2 Site to 11.1 Site Recorder Integration Service TDM Recorder IP Recorder TCP 29504 Yes Recorder control for Recorder Integration Services
15.2 Site to 11.1 Site Speech Transcription Service Content Server Content Server HTTP 29500 Yes Speech Transcription receives audio file for transcription processing
15.2 Site to 11.1 Site Telephone Playback Service Content Server Content Server HTTP 29500 Yes Telephone Playback Service receives audio file for playback
15.2 Site to 11.1 Site Speech Transcription Service Content Server Content Server HTTPS 29501 Yes Speech Transcription receives audio file for transcription processing
15.2 Site to 11.1 Site Telephone Playback Service Content Server Content Server HTTPS 29501 Yes Telephone Playback Service receives audio file for playback
Vendor Integration Source Destination Protocol Port VPN Required? Is Configurable? Comments
In a SIP VoIP delivery environment (Avaya SIPREC, Cisco DMS, Genesys SIP, etc) port number is customizable )default 5060 and 5080)
and defined by customer, it is two (2) way communication protocol and that ports to be opened in both directions. The WFO-RIS port
* SIP Proxy External WFO-RIS SIP Custom Yes Yes is defined on the associated RIS adapter. The traffic is on of following protocols : UDP, TCP, or TLS
In a SIP VoIP delivery environment (Avaya SIPREC, Cisco DMS, Genesys SIP, etc) port number is customizable )default 5060 and 5080)
and defined by customer, it is two (2) way communication protocol and that ports to be opened in both directions. The WFO-RIS port
* SIP Proxy WFO-RIS External SIP Custom Yes Yes is defined on the associated RIS adapter. The traffic is on of following protocols : UDP, TCP, or TLS
* RIS API External WFO-RIS HTTP 3020 Yes Yes HTTPS is supported
VoIP Delivery recording requires a large port range of UDP ports to be open for the IP Recorder or RTP Proxy components. The UDP
port range must begin at 1024 or higher to avoid conflicts with other services. In addition, make sure that the port range falls outside
* VoIP Delivery External WFO-Recorder RTP or SRTP 16384-32767 Yes Yes of the ephemeral port range (49152- 65535). The ports are suggested to be in the typical RTP port range of 16384-32767.
Video Delivery recording requires a large port range of UDP ports to be open for the IP Recorder or RTP Proxy components. The UDP
port range must begin at 1024 or higher to avoid conflicts with other services. In addition, make sure that the port range falls outside
* Video Delivery External WFO-Recorder RTP or SRTP 16384-32767 Yes Yes of the ephemeral port range (49152- 65535). The ports are suggested to be in the typical RTP port range of 16384-32767.
Aastra TSAPI WFO-RIS Aastra TCP 2555 Yes No
Aastra SIP Aastra WFO-RIS SIP 5060 Yes Yes
Aastra SIP WFO-RIS Aastra SIP 7300 Yes Yes
Alcatel TSAPI WFO-RIS Alcatel TCP 3595 Yes Yes
AWS Connect non-
streaming and chat
Amazon recording WFO-Recorder AWS Connect HTTP 443 No No HTTPS only. Interaction Capture role connects to both Kinesis (CDR stream) and S3 (recordings)
AWS Connect
Amazon streaming WFO-RIS AWS Connect HTTP 443 No No HTTPS only. RIS role connects to Kinesis (agent stream), Kinesis (CDR stream)
Amazon AWS Connect streaming WFO-Recorder AWS Connect HTTP 443 No No HTTPS only. RAPS on IP Capture server connects to Kinesis Video Stream (audio)
Aspect Event Bridge Event Bridge WFO-RIS TCP 9000 Yes Yes
Aspect Portal WFO-RIS Portal TCP 9000 Yes Yes
Aspect UIP Concerto WFO-RIS Concerto TCP 3000 Yes Yes
Aspect Conversations WFO-RIS Conversations TCP 6092 Yes Yes
Aspect Transaction Link WFO-RIS Transaction Link TCP 9000 Yes Yes
Aspect CTIPS WFO-RIS CTIPS HTTP 8730 Yes Yes
Aspect CTIPS CTIPS WFO-RIS HTTP 8088 Yes Yes
Avaya DMCC WFO-RIS AES TCP 4721 Yes Yes
Avaya DMCC WFO-RIS AES TCP 4722 Yes Yes TLS is supported
Avaya TSAPI WFO-RIS AES TCP 450 Yes Yes
Avaya TSAPI WFO-RIS AES TCP 1050-1065 Yes Yes
Avaya TSAPI WFO-RIS AES TCP 1066-1081 Yes Yes TLS is supported
Avaya CVLAN WFO-RIS AES TCP 9999 Yes Yes
Avaya CVLAN WFO-RIS AES TCP 9998 Yes Yes TLS is supported
Avaya AACC AACC WFO-RIS HTTP 8888 Yes Yes
Avaya AACC WFO-RIS AACC HTTP 9085 Yes Yes
Avaya POM WFO-RIS POM TCP 7779 Yes Yes
Avaya PDS WFO-RIS PDS IIOP 23200 Yes No
Avaya PDS WFO-RIS PDS IIOP 23120 Yes No
Avaya PC/PDS utilizes CORBA. For Proactive Contact (PC) versions, bidi-GIOP is used and a listen port is not required on the Verint
side (RIS). For older Predictive Dialer System (PDS) versions of the dialer either a specific port (via configuration) or a dynamic port
Avaya PDS PDS WFO-RIS IIOP Random Yes Yes (default) is used.
Avaya DLG WFO-RIS AES TCP 5678 Yes Yes
Broadworks SIP Broadworks WFO-RIS SIP 5080 Yes Yes
Broadworks SIP WFO-RIS Broadworks SIP 5060 Yes Yes
BT ITS WFO-RIS BT TCP 3001 Yes Yes
BT UT BT WFO-RIS SIP 5080 Yes Yes TLS is supported
Castel Dialer WFO-RIS Castel TCP 1570 Yes Yes
Cisco ICM WFO-RIS UCCE TCP 42027, 42037 Yes Yes
Cisco JTAPI WFO-RIS CUCM TCP 2444 Yes Yes TLS. Certificate Trust List (CTL) provider listening service in Cisco Unified Communications Manager
Cisco JTAPI WFO-RIS CUCM TCP 2749 Yes Yes TLS connection between CTI applications (JTAPI/TSP) and CTIManager
Cisco JTAPI WFO-RIS CUCM TCP 2748 Yes Yes CTI application server
Cisco JTAPI WFO-RIS CUCM TCP 2789 Yes Yes JTAPI application server
Cisco Phone Services CUCM WFO-RIS HTTP 3020 Yes Yes HTTPS is supported
Cisco Curri CUCM WFO-RIS HTTP 3060 Yes Yes HTTPS is supported
Cisco UCCX WFO-RIS UCCX TCP 12028 Yes Yes
Etrali SIP Etrali WFO-RIS SIP 5080 Yes Yes
Genesys SDK WFO-RIS Genesys TCP 9001 Yes Yes
Genesys Pure Cloud WFO-RIS Genesys Pure Cloud HTTP 443 No No HTTPS only
Huawei Huawei WFO-RIS Huawei TCP 3001 Yes Yes
I3 I3 WFO-RIS CIC TCP 2633 Yes No
I3 IceLib WFO-RIS PureConnect TCP 3952 Yes Yes
Intecom OAI WFO-RIS OAI TCP 8160 Yes Yes
IPC UnigyWS WFO-RIS Unigy HTTP 80 Yes Yes HTTPS is supported
IPC UnigyWS Unigy WFO-RIS HTTP 29609 Yes Yes HTTPS is supported
IPC Unigy Unigy WFO-RIS SIP 5080 Yes Yes
IPTrade SIP IPTrade WFO-RIS TCP 5080 Yes Yes
Lync Lync Proxy WFO-RIS Lync Proxy TCP 29524 Yes No
Microsoft MS Teams Chat MS Teams WFO-Recorder HTTP 29481 No Yes HTTPS only. MS Teams Chat connects to Interaction Capture role.
Microsoft MS Teams MS Teams WFO-RIS HTTP 8445 No Yes HTTPS only. MS Teams Server/MS Application Gateway (when load balanced) connects to MS Teams Adapter configured in WFO-RIS
Mitel MiTAI WFO-RIS MiVoice TCP 5320 Yes No
Mitel SRC WFO-RIS SRC TCP 6810 Yes Yes TLS is supported
NEC OAI WFO-RIS OAI TCP 60030 Yes Yes
NEC EMS WFO-RIS EMS TCP 50000 Yes Yes
NEC EMS EMS WFO-RIS TCP 52000 Yes Yes
NEC EMS WFO-RIS OAI TCP 44965 Yes Yes
NEC EMS WFO-RIS PBX TCP 60030 Yes Yes
NENA SIP NENA WFO-RIS SIP 5080 Yes Yes
NENA Logger WFO-RIS Logger HTTP 9085 Yes Yes
Nortel Symposium WFO-RIS Symposium TCP 3000 Yes No
SAP QMI WFO-RIS QMI HTTP 21090 Yes Yes
SAP QMI QMI WFO-RIS HTTP 6602 Yes Yes
Siemens OSCC WFO-RIS OSCC TCP 6000 Yes Yes
Siemens CSTA WFO-RIS CSTA TCP 9000 Yes Yes

Siemens SIP Siemens WFO-RIS SIP 5060 Yes Yes
Siemens SIP WFO-RIS Siemens SIP 5060 Yes Yes
Speakerbus Speakerbus WFO-RIS Speakerbus TCP 7789 Yes Yes
Unify TCP External WFO-RIS TCP 6666 Yes Yes
Terms:
WFO-RIS refers to the Recorder Integration Services, which are deployed either on the Verint cloud in a cloud-based recording solution, or on the customer’s RIS server with premises-based recording.
WFO-Recorder refers to the Recording Services, which are deployed either on the Verint cloud in a cloud-based recording solution, or on the customer’s Recorder server with premises-based recording.
Vendor Integration Source Destination Protocol Port VPN Required? Is Configurable? Comments
Cisco ASCM for IPCC Express WFO-FIS IPCC CRS Database TCP 1504 Yes Yes
Cisco STCI for IPCC Express WFO-FIS IPCC CRS Database TCP 1504 Yes Yes
Cisco CSI for IPCC Express WFO-FIS IPCC CRS Database TCP 1504 Yes Yes
Cisco ASCM for ICM HDS WFO-FIS UCCE HDS Database TCP 1433 Yes Yes Supports SSL
Cisco CSI for ICM HDS WFO-FIS UCCE HDS Database TCP 1433 Yes Yes Supports SSL
Cisco STCI for ICM HDS WFO-FIS UCCE HDS Database TCP 1433 Yes Yes Supports SSL
Cisco STCI for ICM CTI WFO-FIS ICM Periphrial Gateway TCP 42027 Yes Yes
Amazon Amazon Queue Statistics WFO-FIS AWS S3 Storage HTTP 443 No No Supports HTTPS
Amazon Amazon Adherence WFO-FIS AWS S3 Storage HTTP 443 No No Supports HTTPS
Amazon Amazon ASCM WFO-FIS AWS Kinesis HTTP 443 No No Supports HTTPS
Twilio Twilio Queue Statistics WFO-FIS Twilio Cloud HTTP 443 No No Supports HTTPS
Twilio Twilio Adherence Twilio Cloud WFO-FIS HTTP 8090 No Yes Port on FIS must available on public internet.
Twilio Twilio ASCM WFO-FIS Twilio Cloud HTTP 443 No No Supports HTTPS
Aastra Aastra - ASCM for Solidus eCare WFO-FIS Solidus Database TCP 1433 Yes Yes
Aastra Aastra - CSI for Solidius eCare WFO-FIS Solidus Database TCP 1433 Yes Yes
Aastra Aastra - STCI for Solidus eCare (ASO Interface) WFO-FIS Solidus Agent Service TCP 2601 Yes Yes COM interface
Alcatel CSI for OmniPCX WFO-FIS FTP SFTP 22 Yes Supports SSL
Alcatel STCI for OmniPCX Alcatel CCS RTI WFO-FIS TCP 4544 Yes
Aspect Aspect - ASCM for Contact Center 9 WFO-FIS Yes
Aspect Aspect - ASCM for Spectrum WFO-FIS Aspect Spectrum database TCP 1521 Yes
Aspect Aspect - ASCM for Unified IP WFO-FIS Yes
Aspect Aspect - CSI for eWFM WFO-FIS Yes
Aspect Aspect - CSI for Spectrum WFO-FIS Aspect Spectrum database TCP 1521 Yes
Aspect Aspect - OSI for Unified IP WFO-FIS Yes
Aspect Aspect - SCTI for Contact Center WFO-FIS Aspect CMI Server TCP 9004 Yes
Aspect Aspect - STCI for Conversations Dialer WFO-FIS CRS Database TCP 1433 Yes
Aspect Aspect - SCTI for Ensemble Pro Dialer WFO-FIS Ensemble Pro Dialer TCP Yes
Aspect Aspect - SCTI for Ensemble Pro Dialer OSMS WFO-FIS OSMS Database TCP 8102 Yes
Aspect Aspect - STCI for Unified IP WFO-FIS OSMS Database TCP 8102 Yes
Avaya Avaya - ASCM for Aura Contact Center and NES Contact Center WFO-FIS CCMS Database TCP 1972 Yes Yes
Avaya Avaya - CSI for Aura Contact Center and NES Contact Center WFO-FIS CCMS Database TCP 1972 Yes Yes
Avaya SCTI for Predictive Dialer WFO-FIS PDS - Naming Service IIOP 23200/23201 Yes No Supports SSL
Avaya SCTI for Predictive Dialer WFO-FIS PDS - enserver IIOP 23120 Yes No
The connection back to the client after establishing a PDS
Avaya SCTI for Predictive Dialer PDS WFO-FIS IIOP Random Yes No connection is random
Avaya OSI for PDS WFO-FIS PDS - Naming Service IIOP 23200/23201 Yes No Supports SSL
Avaya OSI for PDS WFO-FIS PDS - enserver IIOP 23120 Yes No
Avaya OSI for PDS PDS WFO-FIS IIOP Random Yes No connection is random
Avaya QHI for PDS WFO-FIS PDS - Naming Service IIOP 23200/23201 Yes No Supports SSL
Avaya QHI for PDS WFO-FIS PDS - enserver IIOP 23120 Yes No
Avaya QHI for PDS PDS WFO-FIS IIOP Random Yes No connection is random
Avaya STCI for Avaya Analytics WFO-FIS Avaya Analytics Kafka TCP 32090 Yes Yes Supports TLS
Avaya CSI for OA WFO-FIS Report Framework Server HTTP 80/443 Yes Yes
Avaya ASCM for OA WFO-FIS Report Framework Server HTTP 80/443 Yes Yes
Avaya SCTI for OA WFO-FIS Report Framework Server HTTP 80/443 Yes Yes
Avaya CSI for Index WFO-FIS SDXArchiver database TCP 1433 Yes Yes
Avaya STCI for CMS CMS WFO-FIS TCP 7000 Yes Yes
Avaya CSI for CMS Report WFO-FIS FTP Server FTP 21/22 Yes No
Avaya ASCM for CMS Report WFO-FIS FTP Server FTP 21/22 Yes No
Avaya STCI for Aura Contact Center/NES Contact Center/Symposium RSM RSM WFO-FIS IIOP 6060/6070 Yes Yes Supports TLS
For the initial DCE/RPC communication (handshake) from the
Avaya STCI for Aura Contact Center/NES Contact Center/Symposium RTD WFO-FIS RTD TCP 135 Yes No client to begin negotiating
Avaya STCI for Aura Contact Center/NES Contact Center/Symposium RTD WFO-FIS RTD TCP 10000 Yes No Used by RTD SDK to communicate with Avaya CC
Avaya STCI for Aura Contact Center/NES Contact Center/Symposium RTD WFO-FIS RTD TCP 30000 Yes No
Avaya STCI for Aura Contact Center/NES Contact Center/Symposium RTD WFO-FIS RTD TCP 10001-10082 Yes No
Avaya STCI for Aura Contact Center/NES Contact Center/Symposium RTD RTD WFO-FIS TCP 49152-65535 Yes No Dynamic port selected by Avaya within this range
Genesys STCI for Stat Server WFO-FIS Configuration Server TCP 2020 Yes Yes
Genesys STCI for Stat Server WFO-FIS Stat Server TCP 7006/7008 Yes Yes Stat Server ports will depend on Genesys setup
Genesys STCI for Stat Server Genesys WFO-FIS TCP Random Yes No
Genesys CSI for Stat Server WFO-FIS Configuration Server TCP 2020 Yes Yes
Genesys CSI for Stat Server WFO-FIS Stat Server TCP 7006/7008 Yes Yes Stat Server ports will depend on Genesys setup
Genesys CSI for Stat Server Genesys WFO-FIS TCP Random Yes No
Genesys ASCM for Stat Server WFO-FIS Configuration Server TCP 2020 Yes Yes
Genesys ASCM for Stat Server WFO-FIS Stat Server TCP 7006/7008 Yes Yes Stat Server ports will depend on Genesys setup
Genesys ASCM for Stat Server Genesys WFO-FIS TCP Random Yes No
Genesys STCI for T-Server (7.6) WFO-FIS T-Server TCP Random Yes Yes Port will depend on T-Server setup
Unify ASCM for OSCC WFO-FIS OSCC rrrpdb database TCP 9088 Yes Yes
Unify CSI for OSCC WFO-FIS OSCC rrrpdb database TCP 9088 Yes Yes
Unify STCI for OSCC WFO-FIS OSCC TCP 6000 Yes Yes
Unify STCI for OSCC OSCC WFO-FIS TCP 6050 Yes Yes
SAP SAP - ASCM for BCM 6.0/7.0 WFO-FIS BCM database TCP 1433 Yes Yes
SAP SAP - CSI for BCM 6.0/7.0 WFO-FIS BCM database TCP 1433 Yes Yes
SAP SAP - STCI for BCM 6.0/7.0 WFO-FIS BCM database TCP 1433 Yes Yes
SAP SAP - ASCM Multimedia for BCM 6.0/7.0 WFO-FIS BCM database TCP 1433 Yes Yes
Terms:
WFO-FIS refers to the Framework Integration Services, which are deployed on the Verint cloud in a cloud-based solution, or on the customer’s FIS server for a premises-based solution.
Outbound Server Inbound Server Inbound Role Inbound Component Protocol Port Is Configurable? Not Relevant Comments Port*
Load Balancer needs access
Application Load Balancer Application Server Framework Applications Framework Foundation HTTPS 443 NO NO to application servers. 443
Application Load Balancer Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO to application servers. 80
Application Load Balancer Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO to application servers. 443
Mobile Gateway Server (required if Mobile applications access
Application Load Balancer deploying Mobile Gateway solution) Mobile Gateway Mobile Gateway HTTP 80 NO NO Mobile Gateway via Load 80
Mobile Gateway Server (required if Mobile applications access
Application Load Balancer deploying Mobile Gateway solution) Mobile Gateway Mobile Gateway HTTPS 443 NO NO Mobile Gateway via Load 443
Each server needs access to
Application Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Application Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
internal health checks
Application Server Application Server Framework Applications Framework Foundation RMI 7001 YES NO between application cluster 7001*
Relevant if application server
Application Server Application Server Framework Applications Oracle WebLogic 64-Bit TCP 7 NO NO cluster exists. Used by 7
Application Server Application Server Framework Applications Oracle WebLogic 64-Bit TCP 8088 YES NO cluster exists. Used by 8088*
Application Server Application Server Framework Applications Oracle WebLogic 64-Bit UDP 8088-8089 YES NO cluster exists. Used by 8088-8089*
Application Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
AD LDS replication relies on
Application Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Application Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
EM is configuring each
Application Server Application Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Application Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Application Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Application Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
All servers/desktops must
Application Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Application Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
HTML5 playback. Prepare
Application Server Centralized Archive Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Application Server Centralized Archive Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Application Server Centralized Archive Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Centralized Archive Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Centralized Archive Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Centralized Archive Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Communication between
Application Server Contact & QM Database Server Contact Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Contact & QM Database Server Contact Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Contact & QM Database Server Interaction Flow Manager Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Contact & QM Database Server Interaction Flow Manager Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Contact & QM Database Server QM Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Contact & QM Database Server QM Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Contact & QM Database Server QM Database Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
Application Server Contact & QM Database Server QM Database Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Application Server Contact & QM Database Server QM Database Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
Data Access Services connects
Application Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Framework Applications
Application Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Application Server Contact & QM Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Contact & QM Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Contact & QM Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Contact & QM Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Application Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Application Server Contact OLTP & Archive Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Contact OLTP & Archive Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Contact OLTP & Archive Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Contact OLTP & Archive Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Data Warehouse Server Framework Data Warehouse Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Data Warehouse Server Framework Data Warehouse Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Application Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Application Server Data Warehouse Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Data Warehouse Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Data Warehouse Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Data Warehouse Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Database Management Server Contact Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Management Server Contact Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Management Server Framework Data Warehouse Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Management Server Framework Data Warehouse Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Management Server Framework Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Management Server Framework Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Management Server Framework Integration Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Management Server Framework Integration Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Management Server Interaction Flow Manager Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Management Server Interaction Flow Manager Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Management Server QM Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Management Server QM Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Management Server QM Database Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
Application Server Database Management Server QM Database Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Application Server Database Management Server QM Database Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
SSRS called by CF application
Application Server Database Management Server Reporting Services SQL Server Reporting Services HTTP 80 NO NO (FrameworkApplication role). 80
SSRS called by applications
Application Server Database Management Server Reporting Services SQL Server Reporting Services HTTPS 443 NO NO (WFM, CF, Coaching, 443
Application Server Database Management Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Database Management Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Database Management Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Database Management Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Database Server Contact Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Server Contact Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Server Framework Data Warehouse Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Server Framework Data Warehouse Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Server Framework Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Server Framework Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Server Framework Integration Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Server Framework Integration Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Server Interaction Analytics Services Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Server Interaction Analytics Services Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Server Interaction Flow Manager Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Server Interaction Flow Manager Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Server QM Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Server QM Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Server QM Database Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
Application Server Database Server QM Database Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Application Server Database Server QM Database Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
Application Server Database Server Reporting Services SQL Server Reporting Services HTTP 80 NO NO (FrameworkApplication role). 80
Application Server Database Server Reporting Services SQL Server Reporting Services HTTPS 443 NO NO (WFM, CF, Coaching, 443
Application Server Database Server Speech Products Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Database Server Speech Products Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Application Server Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Application Server Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Integration between CF and
Application Server EFM Application Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Application Server EFM Application Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Application Server EFM Database Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Application Server EFM Database Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
KMC RSA is configured on
Application Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Application Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Application Server Export Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Export Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Export Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Export Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server TCP 15667-15700 NO NO Framework Application (UI) 15667-15700
Application Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server TCP 45731 NO NO Framework Application (UI) 45731
Application Server Forecasting and Scheduling Server Framework Integration Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Forecasting and Scheduling Server Framework Integration Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Framework Database & Reporting Communication between
Application Server Server Framework Data Warehouse Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Server Framework Data Warehouse Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Server Framework Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Server Framework Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Server Framework Integration Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Server Framework Integration Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Framework Database & Reporting SSRS called by CF application
Application Server Server Reporting Services SQL Server Reporting Services HTTP 80 NO NO (FrameworkApplication role). 80
Framework Database & Reporting SSRS called by applications
Application Server Server Reporting Services SQL Server Reporting Services HTTPS 443 NO NO (WFM, CF, Coaching, 443
Framework Database & Reporting Data Access Services connects
Application Server Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Framework Database & Reporting Framework Applications
Application Server Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Framework Database & Reporting EM is configuring each
Application Server Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Framework Database Server Framework Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Framework Database Server Framework Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Framework Database Server Framework Integration Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Framework Database Server Framework Integration Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Application Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Application Server Framework Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Framework Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Framework Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Framework Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Framework Integration Service Server Framework Integration Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Framework Integration Service Server Framework Integration Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Framework Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Framework Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Framework Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Framework Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Application Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Application Server Import Manager Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Application Server Import Manager Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Application Server Import Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Import Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Import Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Import Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Import Manager With Transcription All servers/desktops must
Application Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Application Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager With Transcription HTML5 playback. Prepare
Application Server Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Application Server Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Import Manager With Transcription EM is configuring each
Application Server IP Analyzer Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server IP Analyzer Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server IP Analyzer Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server IP Analyzer Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Configuration agent (EMA) on
Application Server Lync Proxy Server System Recorder Tomcat 8 HTTP 8080 YES NO Lync Server. It is not 8080*
Application Server Lync Proxy Server System Recorder Tomcat 8 HTTPS 8443 YES NO Lync Server. It is not 8443*
Mobile Gateway Server (required if
Application Server deploying Mobile Gateway solution) Mobile Gateway Mobile Gateway HTTP 80 NO NO Used for WFO notifications 80
Application Server deploying Mobile Gateway solution) Mobile Gateway Mobile Gateway HTTPS 443 NO NO Used for WFO notifications 443
Application Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Agent State information for
Application Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Application Server Recorder Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Recorder Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Recorder Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Recorder Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Application Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Application Server Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Application Server Recorder Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Application Server Recorder Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Application Server Recorder Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Recorder Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Recorder Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Recorder Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Application Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Application Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Application Server Recorder Server (Text) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Recorder Server (Text) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Recorder Server (Text) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Recorder Server (Text) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Application Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Application Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Application Server Recorder Server (Video) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Recorder Server (Video) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Recorder Server (Video) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Recorder Server (Video) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Recording & QM Database Server Contact Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Recording & QM Database Server Contact Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Recording & QM Database Server Interaction Analytics Services Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Recording & QM Database Server Interaction Analytics Services Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Recording & QM Database Server Interaction Flow Manager Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Recording & QM Database Server Interaction Flow Manager Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Recording & QM Database Server QM Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Recording & QM Database Server QM Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Recording & QM Database Server QM Database Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
Application Server Recording & QM Database Server QM Database Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Application Server Recording & QM Database Server QM Database Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
Application Server Recording & QM Database Server Speech Products Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Recording & QM Database Server Speech Products Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Recording & QM Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Application Server Recording & QM Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Application Server Recording & QM Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Recording & QM Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Recording & QM Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Recording & QM Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Application Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Application Server Reporting Server Reporting Services SQL Server Reporting Services HTTP 80 NO NO (FrameworkApplication role). 80
Application Server Reporting Server Reporting Services SQL Server Reporting Services HTTPS 443 NO NO (WFM, CF, Coaching, 443
Application Server Reporting Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Application Server Reporting Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Application Server Reporting Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Reporting Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Reporting Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Reporting Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Speech Analytics Application Server Speech Application Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Speech Portal retrieves data
Application Server Speech Analytics Application Server Speech Application Service Speech Categorization Tomcat 8 64-bit HTTP 80 NO NO from Speech Analytics 80
Application Server Speech Analytics Application Server Speech Application Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Speech Analytics Application Server Speech Application Service Speech Categorization Tomcat 8 64-bit HTTPS 443 NO NO from Speech Analytics 443
Application Server Speech Analytics Application Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Speech Analytics Application Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Speech Analytics Application Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Speech Analytics Application Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Speech Database Server Interaction Analytics Services Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Speech Database Server Interaction Analytics Services Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Speech Database Server Speech Products Database Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Application Server Speech Database Server Speech Products Database Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Application Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Application Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Application Server Speech Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Speech Database Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Speech Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Speech Database Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Speech Transcription Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Speech Transcription Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Speech Transcription Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Speech Transcription Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Telephone Playback Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Telephone Playback Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Telephone Playback Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Telephone Playback Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Interaction Analytics Web
Application Server Text Analytics Application Server Text Analytics Application Zookeeper HTTP 80 NO NO Services (WebLogic) calls to 80
Application Server Text Analytics Application Server Text Analytics Application Zookeeper HTTPS 443 NO NO Services (WebLogic) calls to 443
Application Server Text Analytics Application Server Text Analytics Application Zookeeper TCP 2181 NO NO Services (WebLogic) calls to 2181
Application Server Text Analytics Consolidated Server Text Analytics Application Zookeeper HTTP 80 NO NO Services (WebLogic) calls to 80
Application Server Text Analytics Consolidated Server Text Analytics Application Zookeeper HTTPS 443 NO NO Services (WebLogic) calls to 443
Application Server Text Analytics Consolidated Server Text Analytics Application Zookeeper TCP 2181 NO NO Services (WebLogic) calls to 2181
Used to perform the initial
Application Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8080 NO NO certificate exchange between 8080
Configuration Exchange using
Application Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8443 NO NO RSA encryption algorithms 8443
Log messages using RSA
Application Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8444 NO NO encryption algorithms 8444
Application Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8446 NO NO Suite B/Elliptical Curve 8446
Log messages using Suite
Application Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8447 NO NO B/Elliptical Curve encryption 8447
Application Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Application Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Application Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Branch Application Server Application Server Framework Applications Framework Foundation HTTP 80 NO NO Push forecasting data. 80
Branch Application Server Application Server Framework Applications Framework Foundation HTTPS 443 NO NO Push forecasting data. 443
Branch Application Server Consolidated Server Framework Applications Framework Foundation HTTP 80 NO NO Push forecasting data. 80
Branch Application Server Consolidated Server Framework Applications Framework Foundation HTTPS 443 NO NO Push forecasting data. 443
Branch Application Server Consolidated Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Branch Application Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Branch Application Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Branch Application Server Data Center Server Framework Applications Framework Foundation HTTP 80 NO NO Push forecasting data. 80
Branch Application Server Data Center Server Framework Applications Framework Foundation HTTPS 443 NO NO Push forecasting data. 443
Branch Application Server Data Center Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Branch Application Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Branch Application Server Database Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Framework Database & Reporting
Branch Application Server Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Branch Application Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Branch Application Server Recording & QM Database Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Branch Application Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Branch Application Server Reporting Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Branch Application Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO read/write forecasting data 1433*
Centralized Archive Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Centralized Archive Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Centralized Archive Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Centralized Archive Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Centralized Archive Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Centralized Archive Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Centralized Archive Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Centralized Archive Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Centralized Archive Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Centralized Archive Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Centralized Archive Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Centralized Archive Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder control for
Centralized Archive Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder control for Recorder
Centralized Archive Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder control for IP
Centralized Archive Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Centralized Archive Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Centralized Archive Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
RIS to RIS communication for
Centralized Archive Server Consolidated Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder TDM and Screen Capture Recorder control for clients
Centralized Archive Server Consolidated Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Centralized Archive Server Consolidated Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Centralized Archive Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Centralized Archive Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Centralized Archive Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Centralized Archive Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Centralized Archive Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Centralized Archive Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Centralized Archive Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Centralized Archive Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Centralized Archive Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Centralized Archive Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Centralized Archive Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Centralized Archive Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Centralized Archive Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Centralized Archive Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Centralized Archive Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Centralized Archive Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Centralized Archive Server Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Centralized Archive Server Recorder Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Centralized Archive Server Recorder Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Centralized Archive Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Centralized Archive Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Centralized Archive Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Centralized Archive Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Centralized Archive Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Centralized Archive Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Centralized Archive Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Centralized Archive Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Centralized Archive Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Centralized Archive Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Centralized Archive Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Centralized Archive Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Consolidated Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Consolidated Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
1000 UDP ports for use with
Consolidated Server Centralized Archive Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Consolidated Server Centralized Archive Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Consolidated Server Centralized Archive Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Consolidated Server Centralized Archive Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Centralized Archive Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Centralized Archive Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Centralized Archive Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
ActiveX playback. Used for
Consolidated Server Centralized Archive Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Consolidated Server Desktop Desktop Components NG Screen Capture Module TCP 4001 YES NO Screen Recorder and AIM 4001*
Consolidated Server Desktop Desktop Components Playback UDP 8500-8503 YES NO real-time monitoring. For 8500-8503*
Consolidated Server EFM Application Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Consolidated Server EFM Application Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Consolidated Server EFM Database Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Consolidated Server EFM Database Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Consolidated Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Consolidated Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Consolidated Server Export Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Export Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Export Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Export Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Consolidated Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Consolidated Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server TCP 15667-15700 NO NO Framework Application (UI) 15667-15700
Consolidated Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server TCP 45731 NO NO Framework Application (UI) 45731
Consolidated Server Forecasting and Scheduling Server Framework Integration Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Consolidated Server Forecasting and Scheduling Server Framework Integration Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Consolidated Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Framework Integration Service Server Framework Integration Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Consolidated Server Framework Integration Service Server Framework Integration Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Consolidated Server Framework Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Framework Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Framework Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Framework Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Consolidated Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Consolidated Server Import Manager Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Consolidated Server Import Manager Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Consolidated Server Import Manager Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Consolidated Server Import Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Import Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Import Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Import Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Consolidated Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager With Transcription 1000 UDP ports for use with
Consolidated Server Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Consolidated Server Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Consolidated Server Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Consolidated Server Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server IP Analyzer Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server IP Analyzer Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server IP Analyzer Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server IP Analyzer Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Call information for
Consolidated Server Lync Proxy Server Lync Proxy Lync Proxy TCP 29524 YES NO tracking/tagging purposes 29524*
Consolidated Server Lync Proxy Server System Recorder Tomcat 8 HTTP 8080 YES NO Lync Server. It is not 8080*
Consolidated Server Lync Proxy Server System Recorder Tomcat 8 HTTPS 8443 YES NO Lync Server. It is not 8443*
Consolidated Server deploying Mobile Gateway solution) Mobile Gateway Mobile Gateway HTTP 80 NO NO Used for WFO notifications 80
Consolidated Server deploying Mobile Gateway solution) Mobile Gateway Mobile Gateway HTTPS 443 NO NO Used for WFO notifications 443
Consolidated Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Consolidated Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Consolidated Server Recorder Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Recorder Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Recorder Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Recorder Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Consolidated Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Consolidated Server Recorder Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Consolidated Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Consolidated Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Consolidated Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
The gateway listens on either
Consolidated Server Recorder Server Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Consolidated Server Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Consolidated Server Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Consolidated Server Recorder Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Consolidated Server Recorder Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Consolidated Server Recorder Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Consolidated Server Recorder Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Recorder Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Recorder Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Recorder Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Recorder Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Consolidated Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Consolidated Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Consolidated Server Recorder Server (Text) Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Consolidated Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Consolidated Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Consolidated Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Consolidated Server Recorder Server (Text) Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Consolidated Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Consolidated Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Consolidated Server Recorder Server (Text) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Recorder Server (Text) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Recorder Server (Text) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Recorder Server (Text) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Consolidated Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Consolidated Server Recorder Server (Video) Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Consolidated Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Consolidated Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Consolidated Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Consolidated Server Recorder Server (Video) Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Consolidated Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Consolidated Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Consolidated Server Recorder Server (Video) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Recorder Server (Video) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Recorder Server (Video) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Recorder Server (Video) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Each Database role connects
Consolidated Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Consolidated Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Reporting Services (SSRS)
Speech Application Service
Consolidated Server Speech Analytics Application Server Speech Application Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Consolidated Server Speech Analytics Application Server Speech Application Service Speech Categorization Tomcat 8 64-bit HTTP 80 NO NO from Speech Analytics 80
Consolidated Server Speech Analytics Application Server Speech Application Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Consolidated Server Speech Analytics Application Server Speech Application Service Speech Categorization Tomcat 8 64-bit HTTPS 443 NO NO from Speech Analytics 443
Consolidated Server Speech Analytics Application Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Speech Analytics Application Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Speech Analytics Application Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Speech Analytics Application Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Speech Transcription Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Speech Transcription Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Speech Transcription Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Speech Transcription Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Telephone Playback Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Telephone Playback Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Telephone Playback Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Telephone Playback Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Telephone Playback Service Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Consolidated Server Terminal Server Terminal Server NG Screen Capture Module TCP 4002 YES NO Screen Recorder and AIM 4002*
Consolidated Server Terminal Server Terminal Server Terminal Server UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Consolidated Server Text Analytics Application Server Text Analytics Application Zookeeper HTTP 80 NO NO Services (WebLogic) calls to 80
Consolidated Server Text Analytics Application Server Text Analytics Application Zookeeper HTTPS 443 NO NO Services (WebLogic) calls to 443
Consolidated Server Text Analytics Application Server Text Analytics Application Zookeeper TCP 2181 NO NO Services (WebLogic) calls to 2181
Consolidated Server Text Analytics Consolidated Server Text Analytics Application Zookeeper HTTP 80 NO NO Services (WebLogic) calls to 80
Consolidated Server Text Analytics Consolidated Server Text Analytics Application Zookeeper HTTPS 443 NO NO Services (WebLogic) calls to 443
Consolidated Server Text Analytics Consolidated Server Text Analytics Application Zookeeper TCP 2181 NO NO Services (WebLogic) calls to 2181
Consolidated Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8080 NO NO certificate exchange between 8080
Consolidated Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8443 NO NO RSA encryption algorithms 8443
Consolidated Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8444 NO NO encryption algorithms 8444
Consolidated Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8446 NO NO Suite B/Elliptical Curve 8446
Consolidated Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8447 NO NO B/Elliptical Curve encryption 8447
Consolidated Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Consolidated Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Consolidated Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Contact & QM Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Contact & QM Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Contact & QM Database Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Contact & QM Database Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Contact & QM Database Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
Contact & QM Database Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Contact & QM Database Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
Contact & QM Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Contact & QM Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Contact & QM Database Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact & QM Database Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact & QM Database Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact & QM Database Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact & QM Database Server Database Management Server QM Database Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
Contact & QM Database Server Database Management Server QM Database Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Contact & QM Database Server Database Management Server QM Database Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
Contact & QM Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Contact & QM Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Contact & QM Database Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact & QM Database Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact & QM Database Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact & QM Database Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact & QM Database Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact & QM Database Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact & QM Database Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact & QM Database Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact & QM Database Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact & QM Database Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact & QM Database Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact & QM Database Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact & QM Database Server Reporting Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact & QM Database Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact OLTP & Archive Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Contact OLTP & Archive Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Contact OLTP & Archive Database Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Contact OLTP & Archive Database Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Contact OLTP & Archive Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Contact OLTP & Archive Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Contact OLTP & Archive Database Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact OLTP & Archive Database Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact OLTP & Archive Database Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact OLTP & Archive Database Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact OLTP & Archive Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Contact OLTP & Archive Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Contact OLTP & Archive Database Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact OLTP & Archive Database Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact OLTP & Archive Database Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact OLTP & Archive Database Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact OLTP & Archive Database Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact OLTP & Archive Database Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact OLTP & Archive Database Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact OLTP & Archive Database Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact OLTP & Archive Database Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact OLTP & Archive Database Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Contact OLTP & Archive Database Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Contact OLTP & Archive Database Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact OLTP & Archive Database Server Reporting Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Contact OLTP & Archive Database Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Data Center Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Center Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Center Server Centralized Archive Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Data Center Server Centralized Archive Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Data Center Server Centralized Archive Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Centralized Archive Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Centralized Archive Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Centralized Archive Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server EFM Application Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Data Center Server EFM Application Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Data Center Server EFM Database Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Data Center Server EFM Database Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Data Center Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Data Center Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Data Center Server Export Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Export Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Export Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Export Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Data Center Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Data Center Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server TCP 15667-15700 NO NO Framework Application (UI) 15667-15700
Data Center Server Forecasting and Scheduling Server Forecasting and Scheduling Service Framework Integration Server TCP 45731 NO NO Framework Application (UI) 45731
Data Center Server Forecasting and Scheduling Server Framework Integration Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Data Center Server Forecasting and Scheduling Server Framework Integration Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Data Center Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Forecasting and Scheduling Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Framework Integration Service Server Framework Integration Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Data Center Server Framework Integration Service Server Framework Integration Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Data Center Server Framework Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Framework Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Framework Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Framework Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Center Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Center Server Import Manager Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Data Center Server Import Manager Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Data Center Server Import Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Import Manager Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Import Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Import Manager Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Center Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Center Server Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Data Center Server Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Data Center Server Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server IP Analyzer Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server IP Analyzer Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server IP Analyzer Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server IP Analyzer Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Lync Proxy Server System Recorder Tomcat 8 HTTP 8080 YES NO Lync Server. It is not 8080*
Data Center Server Lync Proxy Server System Recorder Tomcat 8 HTTPS 8443 YES NO Lync Server. It is not 8443*
Data Center Server deploying Mobile Gateway solution) Mobile Gateway Mobile Gateway HTTP 80 NO NO Used for WFO notifications 80
Data Center Server deploying Mobile Gateway solution) Mobile Gateway Mobile Gateway HTTPS 443 NO NO Used for WFO notifications 443
Data Center Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Post Processing Voice Biometrics Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Data Center Server Recorder Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Recorder Integration Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Recorder Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Recorder Integration Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Center Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Center Server Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Data Center Server Recorder Server Streaming Service Platform Audio Streamer HTTP 80 NO NO stream due to playback 80
Data Center Server Recorder Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO stream due to playback 443
Data Center Server Recorder Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Recorder Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Recorder Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Recorder Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Center Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Center Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Data Center Server Recorder Server (Text) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Recorder Server (Text) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Recorder Server (Text) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Recorder Server (Text) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Center Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Center Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Real-time notification. 29520*
Data Center Server Recorder Server (Video) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Recorder Server (Video) System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Recorder Server (Video) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Recorder Server (Video) System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Data Center Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Data Center Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Data Center Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Data Center Server Speech Analytics Application Server Speech Application Service Framework Integration Server HTTP 80 NO NO Framework Application (UI) 80
Data Center Server Speech Analytics Application Server Speech Application Service Speech Categorization Tomcat 8 64-bit HTTP 80 NO NO from Speech Analytics 80
Data Center Server Speech Analytics Application Server Speech Application Service Framework Integration Server HTTPS 443 NO NO Framework Application (UI) 443
Data Center Server Speech Analytics Application Server Speech Application Service Speech Categorization Tomcat 8 64-bit HTTPS 443 NO NO from Speech Analytics 443
Data Center Server Speech Analytics Application Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Speech Analytics Application Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Speech Analytics Application Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Speech Analytics Application Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Speech Transcription Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Speech Transcription Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Speech Transcription Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Speech Transcription Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Survey Server with Telephony Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Survey Server with VXML Interface System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Telephone Playback Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Telephone Playback Service Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Telephone Playback Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Telephone Playback Service Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Text Analytics Application Server Text Analytics Application Zookeeper HTTP 80 NO NO Services (WebLogic) calls to 80
Data Center Server Text Analytics Application Server Text Analytics Application Zookeeper HTTPS 443 NO NO Services (WebLogic) calls to 443
Data Center Server Text Analytics Application Server Text Analytics Application Zookeeper TCP 2181 NO NO Services (WebLogic) calls to 2181
Data Center Server Text Analytics Consolidated Server Text Analytics Application Zookeeper HTTP 80 NO NO Services (WebLogic) calls to 80
Data Center Server Text Analytics Consolidated Server Text Analytics Application Zookeeper HTTPS 443 NO NO Services (WebLogic) calls to 443
Data Center Server Text Analytics Consolidated Server Text Analytics Application Zookeeper TCP 2181 NO NO Services (WebLogic) calls to 2181
Data Center Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8080 NO NO certificate exchange between 8080
Data Center Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8443 NO NO RSA encryption algorithms 8443
Data Center Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8444 NO NO encryption algorithms 8444
Data Center Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8446 NO NO Suite B/Elliptical Curve 8446
Data Center Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8447 NO NO B/Elliptical Curve encryption 8447
Data Center Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTP 80 NO NO managed server, EM to EMA 80
Data Center Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Center Server Voiceprint Enrollment Server System Recorder Tomcat 8 HTTPS 443 NO NO managed server, EM to EMA 443
Data Warehouse Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Data Warehouse Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Data Warehouse Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Data Warehouse Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Data Warehouse Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Data Warehouse Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Data Warehouse Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Warehouse Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Warehouse Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Data Warehouse Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Data Warehouse Server EFM Application Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Data Warehouse Server EFM Application Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Data Warehouse Server EFM Database Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Data Warehouse Server EFM Database Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Data Warehouse Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Data Warehouse Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Data Warehouse Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Data Warehouse Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Warehouse Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Warehouse Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Warehouse Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Warehouse Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Warehouse Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Warehouse Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Warehouse Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Warehouse Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Data Warehouse Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Data Warehouse Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Data Warehouse Server Reporting Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Data Warehouse Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Database Management Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Database Management Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
FIS is doing CORBA calls to
Database Management Server Application Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Database Management Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Database Management Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Database Management Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
Database Management Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Database Management Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
Database Management Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Database Management Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Database Management Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Management Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Management Server Contact & QM Database Server QM Database Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
Database Management Server Contact & QM Database Server QM Database Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Database Management Server Contact & QM Database Server QM Database Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
Database Management Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Database Management Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Database Management Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Database Management Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Database Management Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Database Management Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Database Management Server EFM Application Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Database Management Server EFM Application Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Database Management Server EFM Database Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Database Management Server EFM Database Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Database Management Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Database Management Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Database Management Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Database Management Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Database Management Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Management Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Management Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Management Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Management Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Management Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Management Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Management Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Management Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Management Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Management Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Database Management Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Database Management Server Reporting Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Database Management Server Reporting Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Database Management Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Database Management Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Database Server Application Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Database Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Get transcript for Ontology
Database Server Application Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO build 80
Database Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Database Server Application Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO build 443
Database Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
Database Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Database Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Database Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Server EFM Application Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Database Server EFM Application Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Database Server EFM Database Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Database Server EFM Database Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Database Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Database Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Database Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Database Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Each Desktop needs access to
Desktop Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Applications 80
Desktop Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Applications 443
DPA agent logs, live info,
Desktop Application Server DPA Application DPA Application (Web) HTTP 80 NO NO configuration info 80
DPA supervisor reports and
Desktop Application Server DPA Application DPA Application (Web) HTTP 80 NO NO administration 80
Desktop Application Server DPA Application DPA Application (Web) HTTPS 443 NO NO configuration info 443
Desktop Application Server DPA Application DPA Application (Web) HTTPS 443 NO NO administration 443
Desktop Application Server Framework Applications Framework Foundation HTTP 80 NO NO Framework Application 80
Desktop Application Server Framework Applications Framework Foundation HTTPS 443 NO NO Framework Application 443
Desktop Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Desktop Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Packaging regular and real-
Desktop Centralized Archive Server Streaming Service Platform Audio Streamer HTTP 80 NO NO time audio as MPEG-DASH, 80
Desktop Centralized Archive Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO time audio as MPEG-DASH, 443
Used for obtaining service
Desktop Centralized Archive Server Telephone Playback Service Telephone Playback Service HTTP 80 NO NO extension, and for other 80
Desktop Centralized Archive Server Telephone Playback Service Telephone Playback Service HTTPS 443 NO NO extension, and for other 443
Desktop Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Desktop Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Desktop Consolidated Server DPA Application DPA Application (Web) HTTP 80 NO NO configuration info 80
Desktop Consolidated Server DPA Application DPA Application (Web) HTTP 80 NO NO administration 80
Desktop Consolidated Server DPA Application DPA Application (Web) HTTPS 443 NO NO configuration info 443
Desktop Consolidated Server DPA Application DPA Application (Web) HTTPS 443 NO NO administration 443
Desktop Consolidated Server Framework Applications Framework Foundation HTTP 80 NO NO Framework Application 80
Desktop Consolidated Server Framework Applications Framework Foundation HTTPS 443 NO NO Framework Application 443
WebSocket connection for
Desktop Consolidated Server Recorder Integration Service Recorder Integration Service HTTP 29435 YES NO RIS. Incoming connections 29435*
RIS API adapter default port.
Desktop Consolidated Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Desktop Consolidated Server Recorder Integration Service Recorder Integration Service HTTPS 29436 YES NO RIS. Incoming connections 29436*
Agent State and AIM Events
Desktop Consolidated Server Recorder Integration Service Recorder Integration Service TCP 29522 YES NO for Screen Capture Module. 29522*
Recorder TDM and Screen Capture WebSocket connection for
Desktop Consolidated Server Screen Recorder Engines HTTP 29433 YES NO Screen Recorder. Incoming 29433*
Recorder TDM and Screen Capture WebSocket connection or
Desktop Consolidated Server Screen Recorder Engines HTTPS 29434 YES NO Screen Recorder. Incoming 29434*
Desktop Consolidated Server Streaming Service Platform Audio Streamer HTTP 80 NO NO time audio as MPEG-DASH, 80
Desktop Consolidated Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO time audio as MPEG-DASH, 443
Desktop Consolidated Server Telephone Playback Service Telephone Playback Service HTTP 80 NO NO extension, and for other 80
Desktop Consolidated Server Telephone Playback Service Telephone Playback Service HTTPS 443 NO NO extension, and for other 443
Desktop Data Center Server DPA Application DPA Application (Web) HTTP 80 NO NO configuration info 80
Desktop Data Center Server DPA Application DPA Application (Web) HTTP 80 NO NO administration 80
Desktop Data Center Server DPA Application DPA Application (Web) HTTPS 443 NO NO configuration info 443
Desktop Data Center Server DPA Application DPA Application (Web) HTTPS 443 NO NO administration 443
Desktop Data Center Server Framework Applications Framework Foundation HTTP 80 NO NO Framework Application 80
Desktop Data Center Server Framework Applications Framework Foundation HTTPS 443 NO NO Framework Application 443
ActiveX playback. Supervisor
Desktop Desktop Desktop Components NG Screen Capture Module TCP 4001 YES NO desktop directly connects to 4001*
Desktop Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Desktop Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Desktop Import Manager Server Streaming Service Platform Audio Streamer HTTP 80 NO NO time audio as MPEG-DASH, 80
Desktop Import Manager Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO time audio as MPEG-DASH, 443
Desktop Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Desktop Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager With Transcription Packaging regular and real-
Desktop Server Streaming Service Platform Audio Streamer HTTP 80 NO NO time audio as MPEG-DASH, 80
Import Manager With Transcription Packaging regular and real-
Desktop Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO time audio as MPEG-DASH, 443
Desktop Recorder Integration Service Server Recorder Integration Service Recorder Integration Service HTTP 29435 YES NO RIS. Incoming connections 29435*
Desktop Recorder Integration Service Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Desktop Recorder Integration Service Server Recorder Integration Service Recorder Integration Service HTTPS 29436 YES NO RIS. Incoming connections 29436*
Desktop Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29522 YES NO for Screen Capture Module. 29522*
Desktop Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Desktop Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Desktop Recorder Server Recorder Integration Service Recorder Integration Service HTTP 29435 YES NO RIS. Incoming connections 29435*
Desktop Recorder Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Desktop Recorder Server Recorder Integration Service Recorder Integration Service HTTPS 29436 YES NO RIS. Incoming connections 29436*
Desktop Recorder Server Recorder Integration Service Recorder Integration Service TCP 29522 YES NO for Screen Capture Module. 29522*
Desktop Recorder Server Screen Recorder Engines HTTP 29433 YES NO Screen Recorder. Incoming 29433*
Desktop Recorder Server Screen Recorder Engines HTTPS 29434 YES NO Screen Recorder. Incoming 29434*
Desktop Recorder Server Streaming Service Platform Audio Streamer HTTP 80 NO NO time audio as MPEG-DASH, 80
Desktop Recorder Server Streaming Service Platform Audio Streamer HTTPS 443 NO NO time audio as MPEG-DASH, 443
Desktop Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Desktop Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Desktop Recorder Server (Text) Recorder Integration Service Recorder Integration Service HTTP 29435 YES NO RIS. Incoming connections 29435*
Desktop Recorder Server (Text) Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Desktop Recorder Server (Text) Recorder Integration Service Recorder Integration Service HTTPS 29436 YES NO RIS. Incoming connections 29436*
Desktop Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29522 YES NO for Screen Capture Module. 29522*
Desktop Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Desktop Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Desktop Recorder Server (Video) Recorder Integration Service Recorder Integration Service HTTP 29435 YES NO RIS. Incoming connections 29435*
Desktop Recorder Server (Video) Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Desktop Recorder Server (Video) Recorder Integration Service Recorder Integration Service HTTPS 29436 YES NO RIS. Incoming connections 29436*
Desktop Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29522 YES NO for Screen Capture Module. 29522*
Desktop Telephone Playback Service Server Telephone Playback Service Telephone Playback Service HTTP 80 NO NO extension, and for other 80
Desktop Telephone Playback Service Server Telephone Playback Service Telephone Playback Service HTTPS 443 NO NO extension, and for other 443
ActiveX playback. Supervisor
Desktop Terminal Server Terminal Server NG Screen Capture Module TCP 4002 YES NO desktop directly connects to 4002*
Browser using 443 will be
Desktop Thales KMS Server Thales KMS Thales KMS Server HTTPS 443 NO NO redirected to either port 8445 443
Required only for Thales
Desktop Thales KMS Server Thales KMS Thales KMS Server HTTPS 8445 NO NO administrator Management 8445
Desktop Thales KMS Server Thales KMS Thales KMS Server HTTPS 8448 NO NO administrator Management 8448
Encryption Key Management Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO KMS RSA connects to SQL 1433*
Export Manager Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Export Manager Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Export Manager Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Export Manager Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Export Manager Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Export Manager Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Export Manager Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Export Manager Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Export Manager Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Export Manager Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Export Manager Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Export Manager Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Export Manager Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Export Manager Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Export Manager Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Export Manager Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Export Manager Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Export Manager Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Export Manager Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Export Manager Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Export Manager Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Export Manager Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Export Manager Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Export Manager Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Export Manager Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Export Manager Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Export Manager Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Export Manager Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Export Manager Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Export Manager Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Forecasting and Scheduling Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Forecasting and Scheduling Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
F&S is doing CORBA calls to
Forecasting and Scheduling Server Application Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Forecasting and Scheduling Server Application Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Forecasting and Scheduling Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Forecasting and Scheduling Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Forecasting and Scheduling Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Forecasting and Scheduling Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Forecasting and Scheduling Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Forecasting and Scheduling Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Forecasting and Scheduling Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Forecasting and Scheduling Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Forecasting and Scheduling Server Consolidated Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Forecasting and Scheduling Server Consolidated Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Forecasting and Scheduling Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Forecasting and Scheduling Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Forecasting and Scheduling Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Forecasting and Scheduling Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Forecasting and Scheduling
Forecasting and Scheduling Server Consolidated Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Data Center Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Forecasting and Scheduling Server Data Center Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Forecasting and Scheduling Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Forecasting and Scheduling Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Forecasting and Scheduling Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Forecasting and Scheduling Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Forecasting and Scheduling Server Data Center Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Forecasting and Scheduling Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Framework Database & Reporting Forecasting and Scheduling
Forecasting and Scheduling Server Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Forecasting and Scheduling Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Forecasting and Scheduling Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Forecasting and Scheduling Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Forecasting and Scheduling Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Forecasting and Scheduling Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Forecasting and Scheduling Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Forecasting and Scheduling Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Forecasting and Scheduling Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Forecasting and Scheduling Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Forecasting and Scheduling Server Recording & QM Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Reporting Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Forecasting and Scheduling Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Framework Database & Reporting Each server needs access to
Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Framework Database & Reporting FIS is doing CORBA calls to
Server Application Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Framework Database & Reporting All servers/desktops must
Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Database & Reporting Integration between CF and
Server EFM Application Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Server EFM Application Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Server EFM Database Server EFM Application EFM Application Component HTTP 80 NO NO EFM 80
Server EFM Database Server EFM Application EFM Application Component HTTPS 443 NO NO EFM 443
Framework Database & Reporting KMC RSA is configured on
Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Framework Database & Reporting KMC RSA is configured on
Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Database & Reporting Import Manager With Transcription All servers/desktops must
Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Database & Reporting Import Manager With Transcription All servers/desktops must
Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Database & Reporting Each Database role connects
Server Recording & QM Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Framework Database & Reporting Reporting Services (SSRS)
Server Recording & QM Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Framework Database & Reporting Reporting Services (SSRS)
Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Framework Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Framework Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Framework Database Server Application Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Framework Database Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Framework Database Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Framework Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Framework Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Framework Database Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Database Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Database Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Framework Database Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Framework Database Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Framework Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Framework Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Framework Database Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Database Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Database Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Database Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Database Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Database Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Database Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Database Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Database Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Database Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Database Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Framework Database Server Reporting Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Framework Database Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Framework Integration Service Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Framework Integration Service Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Framework Integration Service Server Application Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Framework Integration Service Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Framework Integration Service Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Framework Integration Service Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Framework Integration Service Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Framework Integration Service Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Integration Service Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Integration Service Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Integration Service Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Integration Service Server Consolidated Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Framework Integration Service Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Framework Integration Service Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Framework Integration Service Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Framework Integration Service Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Framework Integration Service Server Data Center Server Framework Applications Framework Foundation RMI 7001 YES NO Framework Application. 7001*
Framework Integration Service Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Framework Integration Service Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Framework Integration Service Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Framework Integration Service Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Framework Integration Service Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Framework Integration Service Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Framework Integration Service Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Integration Service Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Integration Service Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Integration Service Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Integration Service Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Integration Service Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Integration Service Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Integration Service Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Framework Integration Service Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Framework Integration Service Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Import Manager Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Import Manager Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Import Manager Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Import Manager Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Import Manager Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Import Manager Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Import Manager Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Import Manager Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Import Manager Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Import Manager Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Import Manager Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Import Manager Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Import Manager Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Import Manager Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Import Manager Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Import Manager Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Import Manager Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Import Manager Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Import Manager Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Import Manager Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Import Manager Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Import Manager Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Import Manager Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager With Transcription Each server needs access to
Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Import Manager With Transcription Marking of transcriptions in
Server Application Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO database 80
Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Server Application Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO database 443
Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Server Consolidated Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO database 80
Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Server Consolidated Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO database 443
Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Server Data Center Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO database 80
Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Server Data Center Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO database 443
Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Import Manager With Transcription KMC RSA is configured on
Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Import Manager With Transcription KMC RSA is configured on
Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Import Manager With Transcription Import Manager With Transcription All servers/desktops must
Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Import Manager With Transcription Import Manager With Transcription All servers/desktops must
Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
IP Analyzer Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
IP Analyzer Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
IP Analyzer Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
IP Analyzer Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
IP Analyzer Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
IP Analyzer Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
IP Analyzer Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
IP Analyzer Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
IP Analyzer Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
IP Analyzer Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
IP Analyzer Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
IP Analyzer Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
IP Analyzer Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
IP Analyzer Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
IP Analyzer Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
IP Analyzer Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
IP Analyzer Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
IP Analyzer Server Consolidated Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
IP Analyzer Server Consolidated Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
IP Analyzer Server Consolidated Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
IP Analyzer Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
IP Analyzer Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
IP Analyzer Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
IP Analyzer Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
IP Analyzer Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
IP Analyzer Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
IP Analyzer Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
IP Analyzer Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
IP Analyzer Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
IP Analyzer Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
IP Analyzer Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
IP Analyzer Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
IP Analyzer Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
IP Analyzer Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
IP Analyzer Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
IP Analyzer Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
IP Analyzer Server Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
IP Analyzer Server Recorder Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
IP Analyzer Server Recorder Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
IP Analyzer Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
IP Analyzer Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
IP Analyzer Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
IP Analyzer Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
IP Analyzer Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
IP Analyzer Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
IP Analyzer Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
IP Analyzer Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
IP Analyzer Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
IP Analyzer Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
IP Analyzer Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
IP Analyzer Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Lync Proxy Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Lync Proxy Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Lync Proxy Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Lync Proxy Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Lync Proxy Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Lync Proxy Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Lync Proxy Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Lync Proxy Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Lync Proxy Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Lync Proxy Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Lync Proxy Server Consolidated Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Lync Server. 29520*
RTP stream information with
Lync Proxy Server Consolidated Server RTP Proxy RTP Proxy TCP 29509 YES NO basic tagging. 29509*
Lync Proxy Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Lync Proxy Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Lync Proxy Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Lync Proxy Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Lync Proxy Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Lync Proxy Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Lync Proxy Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Lync Server. 29520*
Lync Proxy Server Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Lync Server. 29520*
RTP stream information with
Lync Proxy Server Recorder Server RTP Proxy RTP Proxy TCP 29509 YES NO basic tagging. 29509*
Lync Proxy Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Lync Server. 29520*
Lync Proxy Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO Lync Server. 29520*
Mobile Gateway Server (required if Mobile Gateway Server (required if Redis (in-memory data
deploying Mobile Gateway solution) deploying Mobile Gateway solution) Mobile Gateway Mobile Gateway TCP 29295 YES NO structure store) 29295*
Mobile Gateway Server (required if Mobile Gateway Server (required if Redis Sentinel provides high
deploying Mobile Gateway solution) deploying Mobile Gateway solution) Mobile Gateway Mobile Gateway TCP 29296 YES NO availability for Redis (in- 29296*
Used for receiving SIP packets
PBX \ SIP Gateway Centralized Archive Server Telephone Playback Service Telephone Playback Service TCP 5060 YES NO from the Telephony Switch 5060*
PBX \ SIP Gateway Centralized Archive Server Telephone Playback Service Telephone Playback Service UDP 5060 YES NO from the Telephony Switch 5060*
Open port range for API
PBX \ SIP Gateway Consolidated Server Recorder Integration Service Recorder Integration Service TCP 29609-29629 YES NO (users such as DPA, CF) and 29609-29629*
PBX \ SIP Gateway Consolidated Server Telephone Playback Service Telephone Playback Service TCP 5060 YES NO from the Telephony Switch 5060*
PBX \ SIP Gateway Consolidated Server Telephone Playback Service Telephone Playback Service UDP 5060 YES NO from the Telephony Switch 5060*
PBX \ SIP Gateway Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29609-29629 YES NO (users such as DPA, CF) and 29609-29629*
PBX \ SIP Gateway Recorder Server Recorder Integration Service Recorder Integration Service TCP 29609-29629 YES NO (users such as DPA, CF) and 29609-29629*
PBX \ SIP Gateway Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29609-29629 YES NO (users such as DPA, CF) and 29609-29629*
PBX \ SIP Gateway Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29609-29629 YES NO (users such as DPA, CF) and 29609-29629*
PBX \ SIP Gateway Survey Server with Telephony Interface Customer Feedback Survey Survey Server TCP 5060 YES NO Provide SIP service 5060*
PBX \ SIP Gateway Survey Server with Telephony Interface Customer Feedback Survey Survey Server UDP 5060 YES NO Provide SIP service 5060*
PBX \ SIP Gateway Survey Server with VXML Interface Customer Feedback Survey Survey Server TCP 5060 YES NO Provide SIP service 5060*
PBX \ SIP Gateway Survey Server with VXML Interface Customer Feedback Survey Survey Server UDP 5060 YES NO Provide SIP service 5060*
PBX \ SIP Gateway Telephone Playback Service Server Telephone Playback Service Telephone Playback Service TCP 5060 YES NO from the Telephony Switch 5060*
PBX \ SIP Gateway Telephone Playback Service Server Telephone Playback Service Telephone Playback Service UDP 5060 YES NO from the Telephony Switch 5060*
Post Processing Voice Biometrics Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Post Processing Voice Biometrics Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Post Processing Voice Biometrics Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Post Processing Voice Biometrics Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Post Processing Voice Biometrics Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Post Processing Voice Biometrics Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Post Processing Voice Biometrics Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Post Processing Voice Biometrics Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Post Processing Voice Biometrics Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Post Processing Voice Biometrics Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Post Processing Voice Biometrics Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Post Processing Voice Biometrics Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Post Processing Voice Biometrics Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Post Processing Voice Biometrics Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Post Processing Voice Biometrics Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Post Processing Voice Biometrics Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Post Processing Voice Biometrics Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Post Processing Voice Biometrics Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Post Processing Voice Biometrics Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Post Processing Voice Biometrics Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Post Processing Voice Biometrics Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Post Processing Voice Biometrics Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Post Processing Voice Biometrics Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Post Processing Voice Biometrics Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Post Processing Voice Biometrics Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Post Processing Voice Biometrics Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Post Processing Voice Biometrics Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Post Processing Voice Biometrics Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Post Processing Voice Biometrics Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Post Processing Voice Biometrics Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Integration Service Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Recorder Integration Service Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Recorder Integration Service Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Integration Service Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Integration Service Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Integration Service Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Integration Service Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Integration Service Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Integration Service Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Integration Service Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Integration Service Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Integration Service Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Integration Service Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Integration Service Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Integration Service Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Integration Service Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Integration Service Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Integration Service Server Consolidated Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Integration Service Server Consolidated Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Recorder Integration Service Server Consolidated Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Recorder Integration Service Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Integration Service Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Integration Service Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Integration Service Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Integration Service Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Recorder Integration Service Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Recorder Integration Service Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Integration Service Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Integration Service Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Integration Service Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Integration Service Server Lync Proxy Server Lync Proxy Lync Proxy TCP 29524 YES NO tracking/tagging purposes 29524*
Recorder Integration Service Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Integration Service Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Integration Service Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Integration Service Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Integration Service Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Integration Service Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Integration Service Server Recorder Server Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Integration Service Server Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Integration Service Server Recorder Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Recorder Integration Service Server Recorder Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Recorder Integration Service Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Integration Service Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Integration Service Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Integration Service Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Integration Service Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Integration Service Server Recorder Server (Text) Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Integration Service Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Integration Service Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Integration Service Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Integration Service Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Integration Service Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Integration Service Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Integration Service Server Recorder Server (Video) Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Integration Service Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Recorder Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Recorder Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server Centralized Archive Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server Centralized Archive Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server Consolidated Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Server Consolidated Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server Consolidated Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Recorder Server Consolidated Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Recorder Server Consolidated Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Server Desktop Desktop Components NG Screen Capture Module TCP 4001 YES NO Screen Recorder and AIM 4001*
Recorder Server Desktop Desktop Components Playback UDP 8500-8503 YES NO real-time monitoring. For 8500-8503*
Recorder Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Recorder Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Recorder Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server Import Manager Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server Lync Proxy Server Lync Proxy Lync Proxy TCP 29524 YES NO tracking/tagging purposes 29524*
Recorder Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server Recorder Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server Recorder Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server Recorder Server Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Server Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server Recorder Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Recorder Server Recorder Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Recorder Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server Recorder Server (Text) Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server Recorder Server (Text) Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server Recorder Server (Video) Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server Recorder Server (Video) Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server Telephone Playback Service Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server Terminal Server Terminal Server NG Screen Capture Module TCP 4002 YES NO Screen Recorder and AIM 4002*
Recorder Server Terminal Server Terminal Server Terminal Server UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server (Text) Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Recorder Server (Text) Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Recorder Server (Text) Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Server (Text) Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Server (Text) Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Server (Text) Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Server (Text) Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Text) Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Text) Centralized Archive Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Text) Centralized Archive Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server (Text) Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Text) Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Text) Consolidated Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Text) Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Server (Text) Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Server (Text) Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server (Text) Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server (Text) Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server (Text) Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Server (Text) Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Server (Text) Consolidated Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server (Text) Consolidated Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Recorder Server (Text) Consolidated Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Recorder Server (Text) Consolidated Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server (Text) Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Server (Text) Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Server (Text) Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Server (Text) Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Server (Text) Desktop Desktop Components Playback UDP 8500-8503 YES NO real-time monitoring. For 8500-8503*
Recorder Server (Text) Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Recorder Server (Text) Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Recorder Server (Text) Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Text) Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Text) Import Manager Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Text) Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Text) Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Text) Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Text) Lync Proxy Server Lync Proxy Lync Proxy TCP 29524 YES NO tracking/tagging purposes 29524*
Recorder Server (Text) Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server (Text) Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Text) Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Text) Recorder Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Text) Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server (Text) Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server (Text) Recorder Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server (Text) Recorder Server Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Server (Text) Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server (Text) Recorder Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Recorder Server (Text) Recorder Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Recorder Server (Text) Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Text) Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Text) Recorder Server (Text) Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Text Capture to Text Capture
Recorder Server (Text) Recorder Server (Text) Interaction Capture Recorder Text Capture TCP 29335 YES NO communication for 29335*
Recorder Server (Text) Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server (Text) Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server (Text) Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server (Text) Recorder Server (Text) Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Server (Text) Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server (Text) Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Text) Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Text) Recorder Server (Video) Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Text) Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server (Text) Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server (Text) Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server (Text) Recorder Server (Video) Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Server (Text) Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server (Text) Telephone Playback Service Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server (Text) Terminal Server Terminal Server Terminal Server UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server (Video) Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Recorder Server (Video) Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Recorder Server (Video) Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Server (Video) Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Server (Video) Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Server (Video) Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Server (Video) Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Video) Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Video) Centralized Archive Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Video) Centralized Archive Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server (Video) Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Video) Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Video) Consolidated Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Video) Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Server (Video) Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Server (Video) Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server (Video) Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server (Video) Consolidated Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server (Video) Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Server (Video) Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Server (Video) Consolidated Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server (Video) Consolidated Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Recorder Server (Video) Consolidated Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Recorder Server (Video) Consolidated Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server (Video) Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recorder Server (Video) Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recorder Server (Video) Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recorder Server (Video) Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recorder Server (Video) Desktop Desktop Components Playback UDP 8500-8503 YES NO real-time monitoring. For 8500-8503*
Recorder Server (Video) Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Recorder Server (Video) Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Recorder Server (Video) Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Video) Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Video) Import Manager Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Video) Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Video) Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Video) Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Video) Lync Proxy Server Lync Proxy Lync Proxy TCP 29524 YES NO tracking/tagging purposes 29524*
Recorder Server (Video) Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server (Video) Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Video) Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Video) Recorder Server Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Video) Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server (Video) Recorder Server IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server (Video) Recorder Server IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server (Video) Recorder Server Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Server (Video) Recorder Server Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server (Video) Recorder Server Screen Recorder Engines TCP 29503 YES NO such Recorder Integration 29503*
Recorder Server (Video) Recorder Server TDM Recorder Engines TCP 29502 YES NO such Recorder Integration 29502*
Recorder Server (Video) Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Video) Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Video) Recorder Server (Text) Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Video) Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server (Video) Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server (Video) Recorder Server (Text) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server (Video) Recorder Server (Text) Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Server (Video) Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server (Video) Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recorder Server (Video) Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recorder Server (Video) Recorder Server (Video) Content Server Recorder Content Server UDP 36000-36999 YES NO HTML5 audio real-time 36000-36999*
Recorder Server (Video) Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO LiveState 29504*
Recorder Server (Video) Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29504 YES NO Integration Services 29504*
Recorder Server (Video) Recorder Server (Video) IP Recorder Recorder IP Capture Engine TCP 29510 YES NO Analyzed 29510*
Recorder Server (Video) Recorder Server (Video) Recorder Control Gateway Recorder Control Gateway HTTPS 29309 YES NO a non-secure or a secure 29309*
Recorder Server (Video) Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29520 YES NO redundancy. 29520*
Recorder Server (Video) Telephone Playback Service Server Telephone Playback Service Telephone Playback Service UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recorder Server (Video) Terminal Server Terminal Server Terminal Server UDP 8500-8698 YES NO real-time monitoring. For 8500-8698*
Recording & QM Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Recording & QM Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Recording & QM Database Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Recording & QM Database Server Application Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO build 80
Recording & QM Database Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Recording & QM Database Server Application Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO build 443
Recording & QM Database Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) LDAP 50000 NO NO LDAP port. 50000
Recording & QM Database Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) TCP 135 NO NO remote procedure call (RPC). 135
Recording & QM Database Server Application Server Interaction Applications Features and Roles 2016 (ADLDS) TCP 29180-29279 YES NO remote procedure call (RPC). 29180-29279*
Recording & QM Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Recording & QM Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Recording & QM Database Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recording & QM Database Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recording & QM Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Recording & QM Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Recording & QM Database Server Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Recording & QM Database Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recording & QM Database Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recording & QM Database Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recording & QM Database Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recording & QM Database Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recording & QM Database Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recording & QM Database Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recording & QM Database Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recording & QM Database Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Recording & QM Database Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Recording & QM Database Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
When remote SQL compile
Remote SQL Server Consolidated Server Archive Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Archive Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Archive Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Consolidated Server Contact Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Contact Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Contact Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Consolidated Server Contact OLTP Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Contact OLTP Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Contact OLTP Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Consolidated Server DPA Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server DPA Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server DPA Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Consolidated Server Framework Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Framework Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Framework Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Consolidated Server Framework Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Framework Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Framework Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Consolidated Server Interaction Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Interaction Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Interaction Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Consolidated Server QM Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server QM Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server QM Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Consolidated Server Speech Analytics Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Speech Analytics Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Speech Analytics Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Consolidated Server Speech Products Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Speech Products Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Consolidated Server Speech Products Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Contact & QM Database Server Contact Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Contact & QM Database Server Contact Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Contact & QM Database Server Contact Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Contact & QM Database Server DPA Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Contact & QM Database Server DPA Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Contact & QM Database Server DPA Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Contact & QM Database Server QM Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Contact & QM Database Server QM Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Contact & QM Database Server QM Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Contact OLTP & Archive Database Server Archive Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Contact OLTP & Archive Database Server Archive Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Contact OLTP & Archive Database Server Archive Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Contact OLTP & Archive Database Server Contact OLTP Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Contact OLTP & Archive Database Server Contact OLTP Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Contact OLTP & Archive Database Server Contact OLTP Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Center Server Archive Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Archive Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Archive Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Center Server Contact Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Contact Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Contact Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Center Server Contact OLTP Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Contact OLTP Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Contact OLTP Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Center Server DPA Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server DPA Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server DPA Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Center Server Framework Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Framework Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Framework Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Center Server Framework Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Framework Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Framework Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Center Server Interaction Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Interaction Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Interaction Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Center Server QM Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server QM Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server QM Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Center Server Speech Analytics Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Speech Analytics Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Speech Analytics Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Center Server Speech Products Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Speech Products Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Center Server Speech Products Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Warehouse Server Framework Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Warehouse Server Framework Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Warehouse Server Framework Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Data Warehouse Server Interaction Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Warehouse Server Interaction Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Data Warehouse Server Interaction Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Management Server Archive Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Archive Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Archive Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Management Server Contact Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Contact Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Contact Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Management Server Contact OLTP Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Contact OLTP Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Contact OLTP Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Management Server DPA Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server DPA Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server DPA Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Management Server Framework Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Framework Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Framework Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Management Server Framework Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Framework Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Framework Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Management Server Interaction Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Interaction Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server Interaction Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Management Server QM Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server QM Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Management Server QM Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Server Archive Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Archive Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Archive Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Server Contact Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Contact Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Contact Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Server Contact OLTP Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Contact OLTP Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Contact OLTP Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Server DPA Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server DPA Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server DPA Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Server Framework Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Framework Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Framework Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Server Framework Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Framework Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Framework Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Server Interaction Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Interaction Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Interaction Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Server QM Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server QM Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server QM Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Server Speech Analytics Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Speech Analytics Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Speech Analytics Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Database Server Speech Products Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Speech Products Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Database Server Speech Products Database Common Database UDP 138 NO NO SSIS packages from read only 138
Framework Database & Reporting When remote SQL compile
Remote SQL Server Server Framework Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Server Framework Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Server Framework Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Server Framework Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Server Framework Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Server Framework Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Server Interaction Data Warehouse Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Server Interaction Data Warehouse Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Server Interaction Data Warehouse Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Framework Database Server Framework Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Framework Database Server Framework Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Framework Database Server Framework Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Recording & QM Database Server Archive Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server Archive Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server Archive Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Recording & QM Database Server Contact Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server Contact Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server Contact Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Recording & QM Database Server Contact OLTP Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server Contact OLTP Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server Contact OLTP Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Recording & QM Database Server DPA Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server DPA Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server DPA Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Recording & QM Database Server QM Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server QM Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server QM Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Recording & QM Database Server Speech Analytics Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server Speech Analytics Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server Speech Analytics Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Recording & QM Database Server Speech Products Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server Speech Products Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Recording & QM Database Server Speech Products Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Speech Database Server Speech Analytics Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Speech Database Server Speech Analytics Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Speech Database Server Speech Analytics Database Common Database UDP 138 NO NO SSIS packages from read only 138
Remote SQL Server Speech Database Server Speech Products Database Common Database TCP 137 NO NO SSIS packages from read only 137
Remote SQL Server Speech Database Server Speech Products Database Common Database UDP 137 NO NO SSIS packages from read only 137
Remote SQL Server Speech Database Server Speech Products Database Common Database UDP 138 NO NO SSIS packages from read only 138
Reporting Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Reporting Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Reporting Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Reporting Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Reporting Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Reporting Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Reporting Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Reporting Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Reporting Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Reporting Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Reporting Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Reporting Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Reporting Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Reporting Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Reporting Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Reporting Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Reporting Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Reporting Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Reporting Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Reporting Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Reporting Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Reporting Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Reporting Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Reporting Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Reporting Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Reporting Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Speech Analytics Application Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Speech Analytics Application Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Get Ontologies, get transcript
Speech Analytics Application Server Application Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO for index 80
Speech Analytics Application Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Speech Analytics Application Server Application Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO for index 443
Speech Analytics Application Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Speech Analytics Application Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Speech Analytics Application Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Analytics Application Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Loading of speech data to
Speech Analytics Application Server Consolidated Server Contact Database Contact Database TCP 137 NO NO Contact DB 137
Speech Analytics Application Server Consolidated Server Contact Database Contact Database UDP 137 NO NO Contact DB 137
Speech Analytics Application Server Consolidated Server Contact Database Contact Database UDP 138 NO NO Contact DB 138
Speech Analytics Application Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Analytics Application Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Analytics Application Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Speech Analytics Application Server Consolidated Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO for index 80
Speech Analytics Application Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Speech Analytics Application Server Consolidated Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO for index 443
Speech Analytics Application Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Speech Analytics Application Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Speech Analytics Application Server Consolidated Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Contact & QM Database Server Contact Database Contact Database TCP 137 NO NO Contact DB 137
Speech Analytics Application Server Contact & QM Database Server Contact Database Contact Database UDP 137 NO NO Contact DB 137
Speech Analytics Application Server Contact & QM Database Server Contact Database Contact Database UDP 138 NO NO Contact DB 138
Speech Analytics Application Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Data Center Server Contact Database Contact Database TCP 137 NO NO Contact DB 137
Speech Analytics Application Server Data Center Server Contact Database Contact Database UDP 137 NO NO Contact DB 137
Speech Analytics Application Server Data Center Server Contact Database Contact Database UDP 138 NO NO Contact DB 138
Speech Analytics Application Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Speech Analytics Application Server Data Center Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO for index 80
Speech Analytics Application Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Speech Analytics Application Server Data Center Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO for index 443
Speech Analytics Application Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Speech Analytics Application Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Speech Analytics Application Server Data Center Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Database Management Server Contact Database Contact Database TCP 137 NO NO Contact DB 137
Speech Analytics Application Server Database Management Server Contact Database Contact Database UDP 137 NO NO Contact DB 137
Speech Analytics Application Server Database Management Server Contact Database Contact Database UDP 138 NO NO Contact DB 138
Speech Analytics Application Server Database Server Contact Database Contact Database TCP 137 NO NO Contact DB 137
Speech Analytics Application Server Database Server Contact Database Contact Database UDP 137 NO NO Contact DB 137
Speech Analytics Application Server Database Server Contact Database Contact Database UDP 138 NO NO Contact DB 138
Speech Analytics Application Server Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Speech Analytics Application Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Framework Database & Reporting Speech Application Service
Speech Analytics Application Server Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Analytics Application Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Analytics Application Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Analytics Application Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Analytics Application Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Analytics Application Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Analytics Application Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Analytics Application Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Analytics Application Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Analytics Application Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Analytics Application Server Recording & QM Database Server Contact Database Contact Database TCP 137 NO NO Contact DB 137
Speech Analytics Application Server Recording & QM Database Server Contact Database Contact Database UDP 137 NO NO Contact DB 137
Speech Analytics Application Server Recording & QM Database Server Contact Database Contact Database UDP 138 NO NO Contact DB 138
Speech Analytics Application Server Recording & QM Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Reporting Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Analytics Application Server Speech Database Server SQL Server SQL Server TCP 1433 YES NO connects to SQL 1433*
Speech Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Speech Database Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Speech Database Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Speech Database Server Application Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO build 80
Speech Database Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Speech Database Server Application Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO build 443
Speech Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Speech Database Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Speech Database Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Database Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Database Server Contact & QM Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Speech Database Server Contact OLTP & Archive Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Speech Database Server Data Warehouse Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Speech Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Speech Database Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Speech Database Server Framework Database Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Speech Database Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Database Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Database Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Database Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Database Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Database Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Database Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Database Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Database Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Database Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Database Server Remote SQL Server Remote SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Speech Database Server Reporting Server SQL Server SQL Server TCP 1433 YES NO to SQL 1433*
Speech Transcription Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Speech Transcription Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Speech Transcription Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Marking of transcriptions in
Speech Transcription Server Application Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO database 80
Speech Transcription Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Speech Transcription Server Application Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO database 443
Speech Transcription Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Speech Transcription Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Speech Transcription Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Transcription Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Transcription Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Transcription Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Transcription Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Speech Transcription Server Consolidated Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO database 80
Speech Transcription Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Speech Transcription Server Consolidated Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO database 443
Speech Transcription Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Speech Transcription Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Speech Transcription Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Speech Transcription Server Data Center Server Interaction Applications TRS Tomcat 64-bit HTTP 80 NO NO database 80
Speech Transcription Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Speech Transcription Server Data Center Server Interaction Applications TRS Tomcat 64-bit HTTPS 443 NO NO database 443
Speech Transcription Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Speech Transcription Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Speech Transcription Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Speech Transcription Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Speech Transcription Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Transcription Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Transcription Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Transcription Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Transcription Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Transcription Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Transcription Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Transcription Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Speech Transcription Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Speech Transcription Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with Telephony Interface Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Survey Server with Telephony Interface Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Survey Server with Telephony Interface Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Survey Server with Telephony Interface Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Survey Server with Telephony Interface Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Survey Server with Telephony Interface Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Survey Server with Telephony Interface Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with Telephony Interface Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with Telephony Interface Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with Telephony Interface Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with Telephony Interface Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Survey Server with Telephony Interface Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Survey Server with Telephony Interface Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Survey Server with Telephony Interface Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Survey Server with Telephony Interface Consolidated Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Survey Server with Telephony Interface Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Survey Server with Telephony Interface Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Survey Server with Telephony Interface Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Survey Server with Telephony Interface Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Survey Server with Telephony Interface Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Survey Server with Telephony Interface Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Survey Server with Telephony Interface Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with Telephony Interface Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with Telephony Interface Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with Telephony Interface Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with Telephony Interface Recorder Integration Service Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Survey Server with Telephony Interface Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with Telephony Interface Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with Telephony Interface Recorder Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Survey Server with Telephony Interface Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with Telephony Interface Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with Telephony Interface Recorder Server (Text) Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Survey Server with Telephony Interface Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with Telephony Interface Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with Telephony Interface Recorder Server (Video) Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Survey Server with VXML Interface Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Survey Server with VXML Interface Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Survey Server with VXML Interface Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Survey Server with VXML Interface Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Survey Server with VXML Interface Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Survey Server with VXML Interface Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Survey Server with VXML Interface Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with VXML Interface Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with VXML Interface Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with VXML Interface Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with VXML Interface Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Survey Server with VXML Interface Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Survey Server with VXML Interface Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Survey Server with VXML Interface Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Survey Server with VXML Interface Consolidated Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Survey Server with VXML Interface Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Survey Server with VXML Interface Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Survey Server with VXML Interface Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Survey Server with VXML Interface Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Survey Server with VXML Interface Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Survey Server with VXML Interface Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Survey Server with VXML Interface Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with VXML Interface Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with VXML Interface Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with VXML Interface Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with VXML Interface Recorder Integration Service Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Survey Server with VXML Interface Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with VXML Interface Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with VXML Interface Recorder Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Survey Server with VXML Interface Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with VXML Interface Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with VXML Interface Recorder Server (Text) Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Survey Server with VXML Interface Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Survey Server with VXML Interface Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Survey Server with VXML Interface Recorder Server (Video) Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Telephone Playback Service Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Telephone Playback Service Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Telephone Playback Service Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Telephone Playback Service Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Telephone Playback Service Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Telephone Playback Service Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Telephone Playback Service Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Telephone Playback Service Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Telephone Playback Service Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Telephone Playback Service Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Telephone Playback Service Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Telephone Playback Service Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Telephone Playback Service Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Telephone Playback Service Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Telephone Playback Service Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Telephone Playback Service Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Telephone Playback Service Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Telephone Playback Service Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Telephone Playback Service Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Telephone Playback Service Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Telephone Playback Service Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Telephone Playback Service Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Telephone Playback Service Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Telephone Playback Service Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Telephone Playback Service Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Telephone Playback Service Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Telephone Playback Service Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Telephone Playback Service Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Telephone Playback Service Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Telephone Playback Service Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Terminal Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Applications 80
Terminal Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Applications 443
Terminal Server Application Server DPA Application DPA Application (Web) HTTP 80 NO NO configuration info 80
Terminal Server Application Server DPA Application DPA Application (Web) HTTP 80 NO NO administration 80
Terminal Server Application Server DPA Application DPA Application (Web) HTTPS 443 NO NO configuration info 443
Terminal Server Application Server DPA Application DPA Application (Web) HTTPS 443 NO NO administration 443
Terminal Server Application Server Framework Applications Framework Foundation HTTP 80 NO NO Framework Application 80
Terminal Server Application Server Framework Applications Framework Foundation HTTPS 443 NO NO Framework Application 443
Terminal Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Terminal Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Terminal Server Centralized Archive Server Telephone Playback Service Telephone Playback Service HTTP 80 NO NO extension, and for other 80
Terminal Server Centralized Archive Server Telephone Playback Service Telephone Playback Service HTTPS 443 NO NO extension, and for other 443
Terminal Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Terminal Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Terminal Server Consolidated Server DPA Application DPA Application (Web) HTTP 80 NO NO configuration info 80
Terminal Server Consolidated Server DPA Application DPA Application (Web) HTTP 80 NO NO administration 80
Terminal Server Consolidated Server DPA Application DPA Application (Web) HTTPS 443 NO NO configuration info 443
Terminal Server Consolidated Server DPA Application DPA Application (Web) HTTPS 443 NO NO administration 443
Terminal Server Consolidated Server Framework Applications Framework Foundation HTTP 80 NO NO Framework Application 80
Terminal Server Consolidated Server Framework Applications Framework Foundation HTTPS 443 NO NO Framework Application 443
Terminal Server Consolidated Server Recorder Integration Service Recorder Integration Service HTTP 29435 YES NO RIS. Incoming connections 29435*
Terminal Server Consolidated Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Terminal Server Consolidated Server Recorder Integration Service Recorder Integration Service HTTPS 29436 YES NO RIS. Incoming connections 29436*
Terminal Server Consolidated Server Recorder Integration Service Recorder Integration Service TCP 29522 YES NO for Screen Capture Module. 29522*
Terminal Server Consolidated Server Screen Recorder Engines HTTP 29433 YES NO Screen Recorder. Incoming 29433*
Terminal Server Consolidated Server Screen Recorder Engines HTTPS 29434 YES NO Screen Recorder. Incoming 29434*
Terminal Server Consolidated Server Telephone Playback Service Telephone Playback Service HTTP 80 NO NO extension, and for other 80
Terminal Server Consolidated Server Telephone Playback Service Telephone Playback Service HTTPS 443 NO NO extension, and for other 443
Terminal Server Data Center Server DPA Application DPA Application (Web) HTTP 80 NO NO configuration info 80
Terminal Server Data Center Server DPA Application DPA Application (Web) HTTP 80 NO NO administration 80
Terminal Server Data Center Server DPA Application DPA Application (Web) HTTPS 443 NO NO configuration info 443
Terminal Server Data Center Server DPA Application DPA Application (Web) HTTPS 443 NO NO administration 443
Terminal Server Data Center Server Framework Applications Framework Foundation HTTP 80 NO NO Framework Application 80
Terminal Server Data Center Server Framework Applications Framework Foundation HTTPS 443 NO NO Framework Application 443
Terminal Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Terminal Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Terminal Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Terminal Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Terminal Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service HTTP 29435 YES NO RIS. Incoming connections 29435*
Terminal Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Terminal Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service HTTPS 29436 YES NO RIS. Incoming connections 29436*
Terminal Server Recorder Integration Service Server Recorder Integration Service Recorder Integration Service TCP 29522 YES NO for Screen Capture Module. 29522*
Terminal Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Terminal Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Terminal Server Recorder Server Recorder Integration Service Recorder Integration Service HTTP 29435 YES NO RIS. Incoming connections 29435*
Terminal Server Recorder Server Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Terminal Server Recorder Server Recorder Integration Service Recorder Integration Service HTTPS 29436 YES NO RIS. Incoming connections 29436*
Terminal Server Recorder Server Recorder Integration Service Recorder Integration Service TCP 29522 YES NO for Screen Capture Module. 29522*
Terminal Server Recorder Server Screen Recorder Engines HTTP 29433 YES NO Screen Recorder. Incoming 29433*
Terminal Server Recorder Server Screen Recorder Engines HTTPS 29434 YES NO Screen Recorder. Incoming 29434*
Terminal Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Terminal Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Terminal Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service HTTP 29435 YES NO RIS. Incoming connections 29435*
Terminal Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Terminal Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service HTTPS 29436 YES NO RIS. Incoming connections 29436*
Terminal Server Recorder Server (Text) Recorder Integration Service Recorder Integration Service TCP 29522 YES NO for Screen Capture Module. 29522*
Terminal Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Terminal Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Terminal Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service HTTP 29435 YES NO RIS. Incoming connections 29435*
Terminal Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service HTTP 3020 YES NO Desktop DPA and Survey 3020*
Terminal Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service HTTPS 29436 YES NO RIS. Incoming connections 29436*
Terminal Server Recorder Server (Video) Recorder Integration Service Recorder Integration Service TCP 29522 YES NO for Screen Capture Module. 29522*
Terminal Server Telephone Playback Service Server Telephone Playback Service Telephone Playback Service HTTP 80 NO NO extension, and for other 80
Terminal Server Telephone Playback Service Server Telephone Playback Service Telephone Playback Service HTTPS 443 NO NO extension, and for other 443
Browser using 443 will be
Terminal Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 443 NO NO redirected to either port 8445 443
Terminal Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8445 NO NO administrator Management 8445
Terminal Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8448 NO NO administrator Management 8448
TCP comunication between
Text Analytics Application Server Text Analytics Application Server Text Analytics Application Zookeeper TCP 2888 NO NO ZooKeeper instances 2888
Text Analytics Application Server Text Analytics Application Server Text Analytics Application Zookeeper TCP 3888 NO NO ZooKeeper instances 3888
Text Analytics Application Server Text Analytics Consolidated Server Text Analytics Application Zookeeper TCP 2888 NO NO ZooKeeper instances 2888
Text Analytics Application Server Text Analytics Consolidated Server Text Analytics Application Zookeeper TCP 3888 NO NO ZooKeeper instances 3888
Services of Text Analytics
Text Analytics Application Server Text Analytics Consolidated Server Text Analytics Datastore Solr HTTP 80 NO NO Application Server call to 80
Text Analytics Application Server Text Analytics Consolidated Server Text Analytics Datastore Solr HTTPS 443 NO NO Application Server call to 443
Text Analytics Application Server Text Analytics Datastore Server Text Analytics Datastore Solr HTTP 80 NO NO Application Server call to 80
Text Analytics Application Server Text Analytics Datastore Server Text Analytics Datastore Solr HTTPS 443 NO NO Application Server call to 443
Retrieving Docker images
Text Analytics Application Server Text Analytics Management Server Text Analytics Management Docker Store TCP 5000 YES NO from docker store via Docker 5000*
Apache Solr calls to Apache
Text Analytics Consolidated Server Text Analytics Application Server Text Analytics Application Zookeeper TCP 2181 NO NO ZooKeeper 2181
Text Analytics Consolidated Server Text Analytics Application Server Text Analytics Application Zookeeper TCP 2888 NO NO ZooKeeper instances 2888
Text Analytics Consolidated Server Text Analytics Application Server Text Analytics Application Zookeeper TCP 3888 NO NO ZooKeeper instances 3888
Communication between Solr
Text Analytics Consolidated Server Text Analytics Datastore Server Text Analytics Datastore Solr HTTP 80 NO NO instances, it is not proxies by 80
Text Analytics Consolidated Server Text Analytics Datastore Server Text Analytics Datastore Solr HTTP 80 NO NO Application Server call to 80
Text Analytics Consolidated Server Text Analytics Datastore Server Text Analytics Datastore Solr HTTP 8983 NO NO instances, it is not proxies by 8983
Text Analytics Consolidated Server Text Analytics Datastore Server Text Analytics Datastore Solr HTTPS 443 NO NO instances, it is not proxies by 443
Text Analytics Consolidated Server Text Analytics Datastore Server Text Analytics Datastore Solr HTTPS 443 NO NO Application Server call to 443
Text Analytics Consolidated Server Text Analytics Datastore Server Text Analytics Datastore Solr TCP 24007 NO NO instances, it is not proxies by 24007
Retrieving Docker images
Text Analytics Consolidated Server Text Analytics Management Server Text Analytics Management Docker Store TCP 5000 YES NO from docker store via Docker 5000*
Text Analytics Datastore Server Text Analytics Application Server Text Analytics Application Zookeeper TCP 2181 NO NO ZooKeeper 2181
Text Analytics Datastore Server Text Analytics Consolidated Server Text Analytics Application Zookeeper TCP 2181 NO NO ZooKeeper 2181
Text Analytics Datastore Server Text Analytics Consolidated Server Text Analytics Datastore Solr HTTP 80 NO NO instances, it is not proxies by 80
Text Analytics Datastore Server Text Analytics Consolidated Server Text Analytics Datastore Solr HTTP 8983 NO NO instances, it is not proxies by 8983
Text Analytics Datastore Server Text Analytics Consolidated Server Text Analytics Datastore Solr HTTPS 443 NO NO instances, it is not proxies by 443
Text Analytics Datastore Server Text Analytics Consolidated Server Text Analytics Datastore Solr TCP 24007 NO NO instances, it is not proxies by 24007
Text Analytics Datastore Server Text Analytics Datastore Server Text Analytics Datastore Solr HTTP 80 NO NO instances, it is not proxies by 80
Text Analytics Datastore Server Text Analytics Datastore Server Text Analytics Datastore Solr HTTP 8983 NO NO instances, it is not proxies by 8983
Text Analytics Datastore Server Text Analytics Datastore Server Text Analytics Datastore Solr HTTPS 443 NO NO instances, it is not proxies by 443
Text Analytics Datastore Server Text Analytics Datastore Server Text Analytics Datastore Solr TCP 24007 NO NO instances, it is not proxies by 24007
Thales KMS instance using
Thales KMS Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 443 NO NO 443 will be redirected to 443
HA information exchange
Thales KMS Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 50000 NO NO between KMSes 50000
Used to perform initial
Thales KMS Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8080 NO NO certificates exchange 8080
Secure communication
Thales KMS Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8445 NO NO between KMSes in HA cluster 8445
Secure communication
Thales KMS Server Thales KMS Server Thales KMS Thales KMS Server HTTPS 8448 NO NO between KMSes in HA cluster 8448
Voiceprint Enrollment Server Application Load Balancer Application Load Balancer Application Load Balancer HTTP 80 NO NO Application Web services. 80
Voiceprint Enrollment Server Application Load Balancer Application Load Balancer Application Load Balancer HTTPS 443 NO NO Application Web services. 443
Voiceprint Enrollment Server Application Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Voiceprint Enrollment Server Application Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Voiceprint Enrollment Server Application Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Voiceprint Enrollment Server Application Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Voiceprint Enrollment Server Centralized Archive Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Voiceprint Enrollment Server Centralized Archive Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Voiceprint Enrollment Server Consolidated Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Voiceprint Enrollment Server Consolidated Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Voiceprint Enrollment Server Consolidated Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Voiceprint Enrollment Server Consolidated Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Voiceprint Enrollment Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Voiceprint Enrollment Server Consolidated Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Voiceprint Enrollment Server Data Center Server Interaction Applications Interaction Web Applications HTTP 80 NO NO Application Web services. 80
Voiceprint Enrollment Server Data Center Server Interaction Applications Interaction Web Applications HTTPS 443 NO NO Application Web services. 443
Voiceprint Enrollment Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTP 80 YES NO Recorder Central Web 80*
Voiceprint Enrollment Server Data Center Server Recorder Central Web Services Identity and Fraud API HTTPS 443 YES NO Recorder Central Web 443*
Voiceprint Enrollment Server Encryption Key Management Server Encryption Key Management KMS Server HTTP 8000 YES NO Recorders (any types), 8000*
Voiceprint Enrollment Server Encryption Key Management Server Encryption Key Management KMS Server HTTPS 7443 YES NO Recorders (any types), 7443*
Voiceprint Enrollment Server Import Manager Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Voiceprint Enrollment Server Import Manager Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Voiceprint Enrollment Server Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Voiceprint Enrollment Server Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Voiceprint Enrollment Server Recorder Server Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Voiceprint Enrollment Server Recorder Server Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Voiceprint Enrollment Server Recorder Server (Text) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Voiceprint Enrollment Server Recorder Server (Text) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443
Voiceprint Enrollment Server Recorder Server (Video) Content Server Recorder Content Server HTTP 80 NO NO have access to Content Server 80
Voiceprint Enrollment Server Recorder Server (Video) Content Server Recorder Content Server HTTPS 443 NO NO have access to Content Server 443

Firewall Ports Configuration Guide: Avaya Workforce Engagement V15.2

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Firewall Ports Configuration Guide: Avaya Workforce Engagement V15.2

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Firewall Ports Configuration Guide

Avaya Workforce Engagement V15.2

Document revision: 1.22

1. WFM Integration. Updates for Aastra integration.

1. Genesys Pure Cloud integration port is added

1. Local port 29514 is added to Local Ports sheet.

1. local port 8006 (Miner Tomcat) is added to Local Ports sheet.

The following changes have been made for this release:

The following changes have been made for this release:

The Firewall Ports spreadsheet includes the following tabs:

(b) SIP ports:

(c) RDP ports used by the SR installer:

Confidential and Proprietary Information of Verint Systems Inc.

For customization instructions, see the Guidelines

Select Ports View: Site View Server View

Home Desktops Site-1

Do not delete this row

Siemens CSTA WFO-RIS CSTA TCP 9000 Yes Yes

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