People: Process Accountability Chart (PACe) @ centity 4 to 9 processes that drive your business. @ Assign someone specific accountability for each process. @© List Key Performance Indicators (KPIs) for each process (better, faster, cheaper) SCALING UP Oi Person Accountable | Name of Process Bolter, Faster, Cheaper AF Fully implement Awesome Experience Launch date 6/2021 NPS 60+ Testimonials ue Increase number of True Number of True Fans 100+ om ‘Diversify multimedia content - Implement 3 adctional course formats | Launch dato 1st format 4/2021 {une dat nd oat 612024 une date rd format 01172021 sz ‘Tech system supports 2,500 users simultaneously own time Number of IT tickts on NPS forall customers interactions NPS 6o+ wo Increase number of Master Class students 600+ ue ‘Broaden our top leaders community Number of thought leaders AF Increase number of members inthe Chub Number of members 55+ Te downlod more copies aro get hep mlsmening ese wl please goo irScslngupcom ‘20/03 - Copynght 2020 by Gazetes | 5