1. Using a computer/cellphone with Internet service, follow the given
URL: http://www.youtube.com/watch?v=9w1MJnz-vbg
2. Watch the video presentation on Youtube carefully.
3. Take down notes as you watch. Gather data on the following:
a. Why do Filipinos go to the call center industry? _______________________________________________ _______________________________________________ ____________________________. b. What are the perceptions of the different call center agents interviewed regarding their work? _______________________________________________ _______________________________________________ ____________________________. c. What are the effects of their call center culture on their personal lives? _______________________________________________ _______________________________________________ ____________________________. d. What are the advantages of the Filipino call centers compared to their competitors? _______________________________________________ _______________________________________________ ____________________________. e. What is the implication of the BPO industry in the Philippine Economy? _______________________________________________ _______________________________________________ ____________________________.