Wyse Device Manager – FTP Errors

A Whitepaper by
Customer Support
December 2008
 Wyse Customer Support
Summary

This tech note explains areas to check if you are getting FTP errors when using Wyse
Device Manager (WDM)

Audience

Customers, 1st / 2nd Level Support, and Systems Engineering Group.

Affected Products

Wyse Device Manager and Rapport

Requirements/Issues

If you are getting FTP errors with Wyse Device Manager, perform the steps outlined in
the article

Procedure/Solution

1. Delete all scheduled packages from the Wyse Device Manager console.

Update Manager -> Scheduled Packages -> right click on any packages -> Delete

2. Verify the information is correct in for the Software Repository in the Wyse Device
Manager console

Configuration Manager -> Software Repositories -> right click on Master (in right pane) -
> Properties
Location: should be IP address (not the server name) of the FTP server WDM is using.
Relative Path: /rapport
User Name: rapport
Password: <the password is r@p8p0r+ (note this is a Zero and a Plus)>

3. Verify the rapport user is correct

On the Desktop of the WDM server -> right click on My Computer -> Manage -> Local
Users and Groups -> Users -> right click on “rapport” -> Properties

Verify “Password Never Expires” is checked

4. Verify the Default FTP Site settings in the IIS Manager are correct

On the Wyse Device Manager server, Control Panel -> Administrative Tools – IIS
Manager – expand the local computer -> select Default FTP sites -> Properties

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Make certain the IP address is the Current IP address of the FTP server or set for All
Unassigned

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5. Verify the Rapport HTTP server settings in the IIS Manager are correct

On the Wyse Device Manager server, Control Panel -> Administrative Tools – IIS
Manager – expand the local computer -> select Rapport HTTP Server-> Properties

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