DELIVERY SERVICES AGREEMENT

THIS DELIVERY SERVICES AGREEMENT (together with all appendices, addenda, and schedules attached
hereto, this "Agreement"), is executed at New Delhi effective as of [current date], by and between:

DELHIVERY LIMITED, a company incorporated and existing under the provisions of

Companies Act of 1956 having its registered office at Unit Nos N24-N34, S24-S34; Air Cargo Logistics
Centre-II, Opposite Gate 6 Cargo Terminal, IGI Airport, New Delhi – 110037 and bearing the Company
Identification Number ("CIN") U63090DL2011PLC221234, (hereinafter referred to as "Service Provider"
which means and include, unless repugnant to the context or meaning thereof mean and include its
liquidators, successors, receivers and assigns) of the ONE PART;

And

“Your Company Registered Name”, a company incorporated and existing under the provisions of
Companies Act of 1956 and having its registered office at “Your Registered Company Address”
(hereinafter referred to as "Merchant" which means and include, unless repugnant to the context or meaning
thereof mean and include its Affiliates, liquidators, successors, receivers and permitted assigns) of the
OTHER PART.

"Service Provider" and "Merchant" are hereinafter individually and collectively referred to as "Party" and
"Parties" respectively, as the context may require.

WHEREAS

1. Merchant is inter alia engaged in the business of [Business Category].

2. Service Provider is inter-alia engaged in the business of providing diversified logistics services.
3. For mutual interest and benefits, Parties hereto are desirous of recording the terms and conditions of there
understanding, including the scope of the Delivery Services (as defined in clause 1) to be provided by the
Service Provider under this Agreement.

NOW THEREFORE, in consideration of the mutual covenants and agreements set forth in this Agreement
and for other good and valuable consideration, the sufficiency of which is acknowledged by the Parties, the
Parties hereby agree as follows:

1. DEFINITIONS:
Unless the context otherwise provides or requires, the following words and expressions used in this
Agreement shall have the meaning as provided to them herein below:
1. 'Affiliate' means, in relation to a Person, any other entity which directly or indirectly Controls, is
controlled by or is under direct or indirect common Control with, that Person from time to time.
2. 'Business Day' means a day (other than Sunday, national holidays and bank holidays in the Territory)
on which nationalized banks are generally open in India for the conduct of banking business and
comprising of normal working hours.
3. 'Confidential Information' shall mean technical, financial and/or commercial information relating to a
Party’s businesses, facilities, products, techniques, solutions or processes which is proprietary to a
Party, or to its affiliated companies, disclosed or made available to one Party to by the other Party in
any form whatsoever (including written or verbal disclosure, demonstration, sample, computer
program, document or diagram) and this whether or not marked as "Confidential". Furthermore,
Confidential Information includes such information that has been made available to either Party by
third parties under an obligation of confidentiality.
 4. 'Customer' shall mean any Person/party/entity who/which is transacts on any platform operated by the
Merchant.
5. 'Customer Information' means (i) all information relating to the Customer(s) (including names,
addresses, telephone numbers, and such information that is or relates to personally identifiable
information), information about the purchase of Products on the platform operated by the Merchant and
related information; and (ii) any list, description or other grouping of consumers or customers that is
derived using any such information; and shall be deemed to be fully and exclusively owned by
Merchant.
6. 'COD' (Cash on Delivery) means the cash payment made by the Customer for the purchase of the
Shipments on the platform operated by the Merchant upon delivery of such Shipment/s.
7. 'Delivery and/ or Delivery Service' means (a) collection of the Shipments by Service Provider from
the location(s) agreed between the Parties; and (b) the delivery of such Shipments to the Customers at
the location designated by the Customer and taking the receiver’s confirmation signatures of receipt;
Delivery or its other grammatical variations shall be construed accordingly.
8. ‘Delhivery Miles’ means a payment system maintained by the Service Provider, operated by the
Merchant for availing services provided by the Service Provider exclusively.
9. 'Delivery Personnel' means the person engaged by Service Provider for the Delivery or Returns of the
Shipments.
10. 'Express Delivery' shall be as defined under the Scope of Work as set out in Annexure I.
11. 'Fees' means the consideration payable by the Merchant to Service Provider for providing the Delivery
Services as contemplated under this Agreement.
12. ‘Manifest’ means the data uploaded by the Merchant (in the format shared by the Service Provider)
containing the details of the Shipments for which the Service Provider is to provide Delivery Services
or Cash Pickup Services as the case maybe.
13. ‘Merchant’s Account’ shall be the personal account opened by the Service Provider for the Merchant
after the execution of this contract on the Service Provider’s Website, which the Merchant shall use to
upload the Manifest, charge and/ or recharge their Delhivery Miles for availing the Services being
provided by the Service Provider as mentioned in this Agreement.
14. 'Person' means any individual, firm, company, governmental authority, joint venture, partnership,
association or other entity (whether or not having separate legal personality).
15. 'Products' means any goods sold by the Merchant which the Merchant instructs the Service Provider to
deliver to the Customers in accordance with the terms of this Agreement.
16. 'Promotional Miles' shall mean additional miles issued over and above the Delhivery Miles by the
Service Provider to the Merchant at the sole discretion of the Service Provider.
17. 'Returns' shall be as defined under the Scope of Work as set out in Annexure I.
18. ‘Reverse Pick-ups’ shall be as defined under the Scope of Work as set out in Annexure I.
19. ‘Service Provider’s Website’ means webpages contained or hyperlinked therein and owned or
controlled by the Service Provider, and such other media or media channels, devices, mobile
applications, software, or technologies as Delhivery may choose from time to time.
20. ‘Shipment’ means all the Products consolidated and packaged together and handed over to the Service
Provider by the Merchant for Delivery.
21. 'Territory' means the region serviced by the Service Provider.
2. TERM:
This Agreement shall be effective on the date of the execution of this Agreement (“Effective Date”). The
Agreement shall be valid, legal and binding from the Effective Date unless terminated by either Party in
accordance with this Agreement.
3. SCOPE OF DELIVERY SERVICES:
As set out in Annexure – I ("Scope of Services")
4. FEES:
The Fees shall be calculated as set out in Annexure IV.
5. TERMS OF PAYMENT:
1. The Merchant shall make the payment of Fees for availing Delivery Services through the Delhivery
Miles purchased by the Merchant as detailed in Annexure II and the Merchant shall be bound by the
terms of use of the Delhivery Miles.
 2. The Service Provider shall not be liable for provision of Delivery Services under this Agreement if the
Merchant does not remit the Fees by redeeming the Delhivery Miles as enumerated in Annexure-II.
3. If there is not sufficient balance in the wallet/ Delivery Miles, Service Provider will not provide
services and if the Services provided exceeds the balance amount, in cases where COD is collected on
behalf of the Merchant, the same will be withheld till the time Delhivery Miles are not replenished with
the pending amounts.
4. On delivery of the Shipment, in case of any dispute regarding the same, the Merchant’s personnel will
be required to update the same on the POD provided. If no complaint is raised, Service provider will
not be liable to entertain any complaints post the delivery. Any issues pertaining to the Delivery of the
Shipment shall be noted on the POD at the time of handing over the shipment to the customer. The
Service Provider shall not be held liable for any damage / loss if it has not been recorded on the POD.
5. If the Service Provider is unable to provide the hard copy of the POD, the Merchant agrees to accept
e-pod/ indemnity bond for the purpose of invoicing.
6. It is agreed between the Parties that the Merchant will not challenge and the Service Provider will not
accept any dispute with regard to lost and/ or damaged Shipment and/ or lost or damaged POD,
initiated by the Merchant post 48 hours of Shipment closure. No liability will arise on the Service
Provider post this 48 hours period.
6. REDEMPTION OF DELHIVERY MILES:
On the completion of the Services being rendered by the Service Provider, or at the time of termination of this
Agreement for any reason as listed in clause 11, the Merchant shall write an email to the email id
redeem@delhivery.com for closing the account held by him with the Service Provider and for redemption of
the pending Delhivery Miles. The Service Provider shall initiate closure of such account and refund all the
pending Delhivery Miles to the Merchant within 45 (forty five) days of receiving the said email
7. PROMOTIONAL MILES:
The Service Provider shall anytime at its sole discretion, issue Promotional Miles to the Merchant. Such
Promotional Miles can only be redeemed against the Delivery Service being rendered by the Service Provider
anytime during the Term of this Agreement.
8. OBLIGATIONS OF THE MERCHANT
1. The Merchant shall ensure that the Manifest shared for initiation of the Delivery Services is correct and
complete in all respects.
2. Along with all the instructions/approvals regarding Delivery and Returns that are required for the
performance of Services as envisaged in this Agreement in a timely manner.
3. It will be the sole liability of the Merchant to provide correct bank details. If any loss/ issue is incurred
by the Merchant due to incorrect bank details provided by the Merchant at the time of any remittance
from the Service Provider, the sole liability of it will be on the Merchant. Service Provider will not
indemnify and nor will it be liable to the Merchant for any such loss or issue.
4. The Merchant shall not book / handover or allow to be handed over any Shipment which is banned,
restricted, illegal, prohibited, stolen, infringing of any third party rights, hazardous or dangerous or in
breach of any tax laws and Service Provider shall not be liable for the Delivery of any such Shipments.
Without prejudice to the generality of the aforesaid, an indicative list of the banned or prohibited
Shipments is given in Annexure III.
5. The Merchant shall ensure that the packaging of the Shipments is safe, proper and adequate to
withstand the normal transportation and environmental hazards and in compliance with the minimum
standards shared by the Service Provider. Notwithstanding anything contained in this Agreement, the
Service Provider shall bear no liability for any Shipment it deems to have inadequate / improper
packaging.
6. Said To Contain Basis Inspection: It is expressly understood by the Parties that all Shipments agreed to
be delivered by the Service Provider are on “SAID TO CONTAIN BASIS” i.e. the Service Provider
shall be under no obligation to verify the description and contents of the Shipments declared by the
Merchant. The Merchant shall undertake to make proper, true, fair, correct and factual declaration
regarding description and value of Shipments. Further, the Service Provider is not responsible in any
way whatsoever for the Merchantability of the Shipment.
7. Notwithstanding anything contained in this Agreement, the Service Provider has the right however, not
an obligation, to inspect any shipment consigned by the Merchant to ensure that all the items are
capable of carriage to the destination within the standard operating procedure and handling methods. At
 no point in time does the Service Provider take any liability or warrant that any particular Shipment to
be delivered is capable of carriage without infringing the law of any state of the country from/ to or
through which the Shipment may be carried. The Service Provider reserves the right to refuse to deliver
the Shipments that do not conform to these terms and conditions without assigning any reasons
whatsoever.
9. INSURANCE:
The Merchant hereby undertakes and agrees that, should it so desire, it shall insure the Shipments from point
of origin to point of final destination at it's own cost. The Service Provider shall not be liable for insuring the
Shipment.
10. CONFIDENTIALITY:
1. Both Parties shall keep confidential (and to ensure that its officers, employees, agents, affiliates and
professional and other advisers keep confidential) any Confidential Information. Both Parties shall not,
and shall procure that none of their directors, officers, employees, agents, affiliates or professional
advisers shall not, use Confidential Information for any purpose other than for the provision of
Delivery Services and for performance under this Agreement.
2. Exceptions from Confidentiality Obligations:
The obligation of confidentiality under this Clause does not apply to:
1. information which is independently developed by a Party or acquired from a third party to the
extent that it is acquired otherwise than as a result of a breach of this Clause and with the right to
disclose the same;
2. the disclosure of information to the extent required to be disclosed by any applicable law, any
governmental authority to whose rules, orders or decrees a Party is subject, any stock exchange
rule or regulation or any binding judgment, order, rule or requirement of any court, arbitral
tribunal or other competent authority;
3. information which comes within the public domain (otherwise than as a result of a breach of this
Clause).
3. If the Agreement terminates, the disclosing Party may by notice require the recipient Party to promptly
return or destroy all Confidential Information.
11. INDEMNITY:
The Service Provider agrees to indemnify, defend and hold the Merchant harmless from and against any and
all claims, liabilities, losses, costs, or damages arising out of (a) Service Provider's breach of its obligations
hereunder subject to the agreed liability limit only; and/ or (b) services performed by the Service Provider
hereunder subject to the agreed liability limit only.

The Merchant agrees to indemnify, defend and hold the Service Provider harmless from and against claims,
demands, actions, liabilities, costs, interest, damages, penalties and/or expenses of any nature whatsoever
(including all legal and other costs, charges and expenses) incurred or suffered by the Service Provider due to
any acts or omissionsy breach of applicable law and customer/ third party claims solely attributable to the
Merchant.

12. TERMINATION:
Either Party may terminate this Agreement on the occurrence of any of the following events;
1. Immediately, if either Party is declared insolvent or bankrupt or is unable to pay its debts or makes a
composition with its creditors or if either Party is dissolved or wound up compulsorily or if an order
made or an effective resolution is passed for the winding up of the such Party.
2. Either party shall have the right to terminate this Agreement by giving a thirty (30) days prior notice of
termination.
3. In case of non-payment of undisputed amounts within agreed timelines, Service Provider will be
permitted to terminate this Agreement effective immediately.
4. In case of a force majeure event, if the affected party is unable to fulfil it’s obligations excluding
payment of the undisputed fees, for a continuous period of 15 days, the affected party will be in it’s
right to terminate this Agreement effective immediately.
5. In the event of any termination of this Agreement, Merchant shall promptly and forthwith make
payments of all the Fees accrued or due to the Service Provider within 15 days of such termination.
13. LIMITATION OF LIABILTY:
 1. Under no circumstances will the Service Provider or any of its director, officer, employee, agent or
contractor be liable to the Merchant for indirect, incidental, consequential, special or exemplary losses
or damages arising from the Agreement.
2. The maximum liability of the Service Provider and the sole and exclusive remedy of the Merchant for
the damage or loss or theft or misappropriation of any Shipment or cash caused due to gross negligence
and willful misconduct of Service Provider shall be limited to Rupees 2,000/- (Two Thousand only) per
Shipment.
3. The liability of the Service Provider for any loss or damage to a Shipment for an amount higher than
INR 2,000, shall be limited to providing the Merchant with a Certificate of Fact (‘COF’) to enable to
Merchant to claim the amount from its Insurance provider.
4. The total aggregate liability of the Service Provider shall be limited to the Fees paid by the Merchant to
the Service Provider during the preceding 1 (one) month.
14. NOTICES AND CONTRACT REPRESENTATIVES:
1. Any notice provided for in this Agreement shall be in writing and shall be sent by postage, prepaid
registered post with acknowledgement due or by recognized courier service, email to the relevant party
at the address provided below: In the case of notices to Service Provider:
Address:
Legal Department
Delhivery Ltd
Plot 5, Sector 44
Gurgaon – 122002
In the case of notices to the Merchant:
Address:
[Your Registered Company Address]
2. All notices shall be deemed to have been validly given on (i) the business day immediately after the
date of transmission, if transmitted by email on the same day; or (ii) in case sub-clause (i) does not
apply, the expiry of 7 (seven) business days after posting, if sent by post.
15. ANTI-BRIBERY AND CORRUPTION COVENANTS
1. The Parties represent, warrant and undertake that:
1. It has not and shall not offer, promise, give, encourage, solicit, receive or otherwise engage in
acts of bribery or corruption in relation to this Agreement (including without limitation any
facilitation payment), or to obtain or retain business or any advantage in business, and has and
shall ensure to the fullest extent possible that its employees and agents and others under its
direction or control do not do so. For the purposes of this clause, it does not matter if the bribery
or corruption is: (i) direct or through a third party; (ii) of a public official or a private sector
person; (iii) financial or in some other form; or (iv) relates to past, present, or future performance
or non-performance of a function or activity whether in an official capacity or not, and it does
not matter whether or not the person being bribed is to perform the function or activity to which
the bribe relates, or is the person who is to benefit from the bribe. The Parties shall, immediately
upon becoming aware of them, give the Service Provider all details of any non-compliance with
this Clause;
2. it shall comply with and not violate any applicable laws, including any sanction laws including
those of India, and other laws relating to anti-money laundering, anti-bribery and corruption and
other financial crimes;
3. it shall ensure the performance of its obligations under this Agreement are provided in such a
way as to enable the Parties and its group companies to comply with applicable laws;
4. neither it nor any of its group companies, its sub-contractors, or its affiliates is the target or
subject of any sanction laws; and
5. it shall notify the other Party if it becomes aware of any breach of any applicable laws, including
any sanction laws, or of any action, investigation or proceeding brought against itself, any of its
group companies, its sub-contractors or its affiliate, relating to any breach of any applicable law.
2. Service Provider is committed to conduct its business ethically and lawfully. Service Provider values
its relationship with the Merchant and expects utmost integrity and transparency in all the dealings. To
 that end, Service Provider expects that the Merchant also values its relations with the Service Provider
and will conduct its business ethically and lawfully. Throughout the term of this Agreement or any
other document/ agreement/ arrangement between the parties, Merchant agrees that neither it shall offer
or give or agree to give to any person/employee of the Service Provider any gift or consideration of any
kind as an inducement or reward for doing or for bearing to do or for having done or forborne to do any
act in relation to the obtaining or execution of this or any other agreement or for showing or for bearing
to show favour or disfavour to any person with a view toward securing a favourable treatment.
16. ASSIGNMENT:
Neither Party shall assign this Agreement or any of its rights and obligations hereunder, without the prior
written consent of the other Party and any such attempted assignment shall be null and void.
17. Data Protection:
Parties agree to adhere by the relevant data protection laws:
1. The Parties agree that by executing this Agreement, the Merchant gives Delhivery the right to
sub-contract the entire or part of the services to a third party as per the Agreement requirement.
Delhivery ensures the Merchant that despite such sub-contracting, Delhivery alone will stand liable
towards the Merchant for any breach. Delhivery will take all steps reasonably necessary to ensure that
your data is treated securely and in accordance with Delhivery's privacy policy available on the website
www.delhivery.com. Delhivery always verifies the third-party vendor's security practices and regularly
conducts their security and privacy assessments prior to any form of engagement.

These third parties may have access to your Personal Data only to perform the Services on Delhivery's
behalf and are obligated not to disclose or use it for any other purpose whatsoever. Also, we bind our
third-party vendors in the contract to secure your data by putting monetary liabilities and surveillance
practices.
2. Delhivery is conscious of the personal information shared with it for the purpose of this Agreement and
will only use the information (a) as per the terms of this agreement; (b) if required otherwise with
regard to the reasonably acceptable processing procedures, as per the privacy policy available at
www.delhivery.com.

We maintain administrative, technical and physical safeguards designed to protect the personal
information you provide against accidental, unlawful or unauthorised destruction, loss, alteration,
access, disclosure or use. Exceptionally if any personal data is present on the package or letter, it may
be visible to unauthorized individuals.

Application, data, infrastructure and network security is our key focus areas where data security
practices are enforced. We also Adhere to international standard certifications to complement the
enforced practices. Considering “Right to Privacy” as a fundamental right of an individual, we have
adopted enough measures to protect privacy.

Your information, including personal data, may be transferred to and maintained on computers located
outside of your state, province, country or other governmental jurisdiction where the data protection
laws may differ than those from your jurisdiction. No transfer of your Personal Data will take place to
an organization or a country unless there are adequate controls in place including the security of your
data and other personal information.

Parties agree that the Merchant has taken explicit consent of the data subjects on the means and purpose
of processing of their personal information for the purpose of this Agreement. Seeking such consent of
the data subject shall be the liability of the Merchant alone.
18. FORCE MAJEURE:
Neither party shall be deemed to be in material breach of the Agreement, or otherwise be liable to the other,
by reason of any delay in performance or nonperformance of any of its obligations or loss of Shipment, other
than the payment of money, under this Agreement, caused by an event or occurrence beyond its control or
remedy (a “Force Majeure Event”), including, without limitation, Acts of God, natural disasters, acts of civil
or military authority, government priorities, fire, floods, epidemics, quarantine, energy crises, strikes, wars,
riots, terrorist acts or accidents, provided storage charges shall continue to accrue during the continuation of
 the Force Majeure Event.Immediately upon discovery of a Force Majeure Event, the affected Party shall
immediately notify the other Party. The date for performance of any obligation under the Agreement which is
delayed by a Force Majeure Event, shall be suspended for a period equal to the delay caused by such event. A
force majeure event will not absolve the merchant of their responsibility towards payments for existing
services and/ or services already procured. Further, Parties agree that during a force majeure event, Service
provider will not incur any penalty/ liability for not meeting the agreed TATs/ SLA. The Service provider will
try and minimize the risk to the Merchant to the lawful and reasonable extent permissible.
19. DISPUTE RESOLUTION:
All disputes arising out of or in relation to this Agreement, including any question regarding its existence,
validity or termination, which cannot be amicably resolved by the Parties within 15 days of being brought to
their attention, such 15 (fifteen) day period is referred to as the "Consultation Period"), and if such dispute is
still not resolved, the dispute shall be settled by arbitration governed by the provisions of Arbitration and
Conciliation Act, 1996. The Parties mutually agree to appoint a sole arbitrator. The venue/seat of Arbitration
shall be Gurgaon and the language of arbitration shall be English.
20. GOVERNING LAW AND JURISDICTION:
This Agreement, the construction and enforcement of its terms and the interpretation of the rights and duties
of the Parties hereto shall be governed by the laws of India and shall be subject to the jurisdiction of courts in
New Delhi. This Agreement is executed in English language which shall prevail over any translation thereof.
21. COMPLIANCE WITH LAWS:
Each Party hereto agrees that it shall comply with all applicable local laws, ordinances and codes correctly in
performing its obligations hereunder.
22. SUCCESSORS:
This Agreement binds the successors and assigns of the respective Parties with respect to all covenants herein,
and cannot be changed except by written agreement signed by both Parties.
23. SEVERABILITY:
In the event any one or more of the provisions of this Agreement shall, for any reason, be held to be invalid,
illegal or unenforceable, the remaining provisions of this Agreement shall be unaffected, and the invalid,
illegal or unenforceable provision(s) shall be replaced by a mutually acceptable provision(s), which being
valid, legal and enforceable, comes closest to the intention of the Parties underlying the invalid, illegal or
unenforceable provision(s).
24. MODIFICATION, AMENDMENT, SUPPLEMENT OR WAIVER:
No modification, amendment, supplement to or waiver of this Agreement or any of its provisions shall be
binding upon the Parties hereto unless made in writing and duly signed by both the Parties.
25. ENTIRETY OF AGREEMENT:
1. This Agreement together with all Recitals, Appendices, Exhibits, Schedules, Attachments and Addenda
attached hereto constitute the entire agreement between the Parties and supersedes all previous
agreements, promises, representations, understandings and negotiations, whether written or oral,
between the Parties with respect to the subject matter hereof.
2. IN WITNESS WHEREOF, authorized officers of the Parties hereto have duly executed this Agreement
as of the date first above written.

For: DELHIVERY LIMITED For: “Your Company Name”

Authorized Signatory: Authorized Signatory:
Name: Name: “Your Name”
Designation : Designation :
DATED: DATED:
 ANNEXURE I: SCOPE OF WORK

1. Forward Delivery of the Shipments

1. The Service Provider will pick up and deliver from regions within its Territory, the Merchant’s
Shipments on any Business Day as required by the Merchant.
2. The Service Provider will make 3 (three) attempts to deliver the Shipments to the Customers as
per the information shared in the Manifest except where the address provided is wrong or in
circumstance where the Customer cancels the order placed. In such circumstances, the Service
Provider shall inform the Merchant of the same and initiate Returns within 24 hours of the same.
3. The Merchant will be required to provide the Service Provider an alternate instruction for
delivery against the undelivered shipment, as informed by the Service Provider, within 24 hours
of being informed of such by the Service Provider.
4. If the customer cancels the shipment using a 4 digit cancellation code or validates the
cancellation remark on IVR, the shipment will be marked for return immediately and no further
reattempt requests will be entertained by the service provider in this regard.
5. If the Service Provider is unable to deliver the shipment within 18 days from the date of pickup,
the shipment will be returned back to origin.
2. Returns/RTO of the Shipments

Shipments which are not accepted by the Customer for any reason whatsoever will be returned to the
Merchant at the location(s) as specified by the Merchant. The Merchant shall specify such location(s)
for each and every Shipment in the manifest, which has the details of the Shipments that are being
handed over for Forward Delivery.

Return/reverse pickup shipments which are not accepted by the Merchant due to any other reason, shall
be disposed off after 7 days of first attempt and shall be closed as RTO Delivered. No claim will be
accepted by the Service Provider in such cases.

3. Reverse Pickups
1. The Service Provider will make 2 (two) attempts to pick up the Shipments from the Customers at
the location specified by the Merchant from the date of initiation of such request;except under
circumstances where the pickup request is cancelled by the Customer itself.
2. The Service Provider shall seal the package provided by the Customer at the time of pickup in
front of the customer. The sole responsibility of verifying and confirming the contents of the
packed consignment shall lie with the end Customer.No liability will arise on the Service
Provider with regard to the contents of the Shipment.
4. PODs

It is understood that at the time of delivering the Shipments in case of Forward Delivery, Returns and/
or Reverse Pickups, the Service Provider shall obtain the signature of the Customer or his
representative on a document/FE App which is referred to as a Proof of Delivery ("POD"). The Service
Provider will not bear any liability for the Shipment once the same has been delivered to the
Customer.In case the delivery is done with a four digit delivery code, no POD will be provided. The
Service Provider shall make available to the Merchant, any POD’s as maybe required by the Merchant
if such request is raised within 15 (fifteen) days of the date of delivery of the Shipment. The Service
Provider will be under no obligation to provide any proof of delivery of the Shipments beyond such
agreed period.

Further, in the event the Merchant instructs the Service Provider to deliver a Shipment to a Customer
on a COD basis, the Service Provider will simultaneously with such delivery of the Shipment(s) to the
Customer collect cash (only in Indian Rupees) of a value specified in the relevant invoice issued by the
 Merchant to the Customer. Such cash will be held by the Service Provider as a limited agent of the
Merchant and in trust for the Merchant and will be transferred by the Service Provider to the bank
account designated by the Merchant within Seven (7) Business Days after the day of collection of the
cash.In case of non payment of the rightful dues towards the Service Provider, the Service Provider
will be in it’s right to hold the COD equivalent to the unpaid undisputed amount till the time such
amounts are not cleared in full towards the Service Provider.

5. Damages
Client needs to raise any content mismatch / short / partial / damage issues in either forward or return
delivery within 48 hours of receiving the shipment
6. Demmurage
All Shipments picked up by the Service Provider from the Customers will be returned to the Merchant
at the location(s) as specified by the Merchant in the manifest uploaded by the Merchant at the time of
initiation of such pickup. In case of non-acceptance of such Shipments by the Merchant except for
reasons such as damage of the Shipment where such damage is attributable solely to the acts or
omissions of the Service Provider, the Service Provider reserves the right to levy suitable demurrage
charges for extended storage of such Shipments for any period exceeding 7 (seven) days from initiation
of the return of Shipments and up to 45 (Forty Five) days from such date.
 ANNEXURE II: TERMS OF DELHIVERY MILES

1. The Merchant is required to charge and subsequently re-charge the Delhivery Miles in accordance with
the estimated Fees for the Services opted by the Merchant.
2. The Merchant can add Delhivery Miles by using his Debit Card/ Credit Card/ Online Bank Transfer
directly from the web based portal provided to the Merchant.
3. The Merchant is obligated to maintain a minimum amount of Delhivery Miles as informed by the
Service Provider from time to time for availing Delivery Services from the Service Provider (“
Minimum Balance”). In case the Delhivery Miles fall below the Minimum Balance being Rs 1000 /-,
the Merchant will no longer be able to use the Delivery Services of the Service Provider.
4. The value of the Delhivery Miles shall be as updated on the Service Provider’s website at the time of
availing the Delhivery Miles.
5. The Fees shall only be deducted from the Merchant’s Delhivery Miles account only.
6. All variations in the actual Fees as determined in accordance with Annexure-II and the Fees paid by the
Merchant by redeeming the Delhivery Miles shall be settled between the Merchant and Service
Provider at the end of month or at a time decided by the Parties.
7. The Fees deducted from the Merchant’s Delhivery Miles shall be inclusive of Service Tax and Fuel
Surcharge. Entry Tax and OCTROI charges (as applicable) shall be invoiced separately and deducted
from the Merchant’s Delhivery Miles.

Warranties

1. The Service Provider shall not be liable for any loss in business/customer/ customer
complaints/damages suffered by the Merchant as a consequence of the inability of the Merchant to
maintain Minimum Balance for the Delhivery Miles and in such circumstances the Service Provider
shall have the right to temporarily suspend all Services and refusal to accept any further orders.
2. The Service Provider shall not have be held responsible or liable for any loss caused to the Merchant or
be held liable to refund any Fees, in case the Merchant provides wrong information in the Manifest.
3. In case there is any discrepancy in the information uploaded by the Merchant on the Merchant’s
Account, then it shall be reconciled only at the end of the month. In case Delhivery Miles need to be
refunded to the Merchant, it shall be credited to the Merchant’s Delhivery Miles account. In case the
Merchant needs to pay additional money to the Service Provider, corresponding Delhivery Miles shall
be deducted from the Merchant’s Delhivery Miles account. In case the Merchant’s Delhivery Miles are
not sufficient to redeem the same then the Service Provider shall temporarily terminate the Services till
the Merchant recharges the Delhivery Miles with such amount.
4. The Service Provider shall be authorized to deduct from the Merchant’s Delhivery Miles the following
amounts:
1. Amount credited to Merchant’s Delhivery Miles in default;
2. any other amounts due from the Merchant to the Service Provider;
3. Amount credited due to invalid transactions.
 ANNEXURE III: INDICATIVE LIST

Dangerous Goods

Oil-based paint and thinners (flammable liquids)

Industrial solvents
Insecticides, garden chemicals (fertilizers, poisons)
Lithium batteries
Magnetized materials
Machinery (chain saws, outboard engines containing fuel or that have
contained fuel)
Fuel for camp stoves, lanterns, torches or heating elements
Automobile batteries
Infectious substances
Any compound, liquid or gas that has toxic characteristics
Bleach
Flammable adhesives
Arms and ammunitions
Dry ice (Carbon Dioxide, Solid)
Pressurized Containers
Narcotic Substances

Restricted Items

Uncrossed (bearer) drafts / cheque, currency and coins

Poison
Firearms, explosives and military equipment.
Hazardous and radioactive material
Foodstuff and liquor
Any pornographic material
Hazardous chemical item
 Annexure IV: Fees

Standard Shipping

Regional Kashmir,
(Single Jammu,HP, Manipur,
Metro to Rest of
Connection North East Ladakh,
Within-city Metro India
Weight Slabs And Excluding Andman
(ZONE C) (ZONE D) &
Less than 500 Manipur
Kms) Nicobar
ZONE A ZONE B C1 C2 D1 D2 ZONE E ZONE F
Upto 500 gms 33.00 38.00 41.00 43.00 44.00 45.00 50.00 65.00
Every Additional 500 gms(Upto 3 kgs) 30.00 35.00 35.00 37.00 38.00 39.00 43.00 52.00
Every Additional Slab (1 Kg) 30.00 35.00 41.00 43.00 44.00 45.00 50.00 60.00
RTO Upto 500 gms 25.00 29.00 31.00 32.00 33.00 34.00 38.00 49.00
RTO Every Additional 500 gms(Upto 3 kgs) 23.00 26.00 26.00 28.00 29.00 29.00 32.00 39.00
RTO Every Additional Slab (1 Kg) 30.00 35.00 40.00 42.00 44.00 45.00 50.00 60.00
DTO Upto 500 gms 49.00 57.00 81.00 83.00 87.00 89.00 99.00 119.00
DTO Every Add 500 gms 49.00 57.00 81.00 83.00 87.00 89.00 99.00 119.00

Express Shipping

Kashmir,
Jammu,HP,
Regional (Single Manipur,
North East
Within-city Connection And Metro-Metro Rest of India Ladakh,
Weight Slabs Excluding
Less than 500 Kms) Andman
Manipur & Nicobar
ZONE A ZONE B ZONE C ZONE D ZONE E ZONE F
Upto 500 gms 30.00 35.00 48.00 58.00 63.00 77.00
Every additional
27.00 32.00 44.00 53.00 57.00 70.00
500 gms
RTO (Upto 500
27.00 32.00 38.00 41.00 45.00 55.00
gms)
RTO (Every Add
27.00 32.00 38.00 41.00 45.00 55.00
500 gms)
DTO Upto 500
45.00 52.00 75.00 80.00 90.00 110.00
gm
DTO Every Add
45.00 52.00 75.00 80.00 90.00 110.00
500 gm

Additional Parameters
Volumetric Divisor Surface L*B*H / (4000.00) L, B, H in cms
Volumetric Divisor Express L*B*H / (5000.00) L, B, H in cms
Fuel Surcharge Surface
No Fuel Surcharge
(FSC)
Fuel Surcharge Express
(FSC) 10.00% on Freight Charges
GST As Applicable by the government norms
COD Charges INR 40.00 or 2.00% of product bill value whichever is higher
Wallet on Delivery Charges Per Applicable shipment Transaction Charge of the flat Wallet charges of 12.00 + 1.50 % of
(Paytm) Invoice Value
MDR Rates + Flat transaction charge for Debit
MDR Rates + Flat transaction charge for Credit Card will be INR 12.00
Card will be INR 32.00
Card on Delivery (Swipe
Where MDR rates are as follows :
Machine)
Where MDR rates are as follows : 1. Upto INR 2,000.00 (COD amount) : 0.00%
1. Transaction Rate % : 1.40% 2. More than INR 2,000.00 (COD amount) :
0.90%
Insurance(%) N.A
Maximum Liability for
INR 2,000.00
Forward
Maximum Liability for
Lower of 50.00% of product value or INR 2,000.00
Reverse
COD Remittance Weekly(Fri)

Weights to be determined based on volumetric or actual, whichever is higher.

For volumetric weight calculation, all sides are measured in cm.
All rates are in INR

Accepted Time:
Agreement Sent to Email: