CCC Name Customer Satisfaction Survey {Document Code} CCC-REC-000

These survey questions are only to be asked through IVR or any automated system.

 Please make sure that customer services agents are disconnected or offline while asking these
questions.
 Ask one question at a time.
 Keep rotating the questions after 3-4 working days.

General Questions
On a scale of one to fi ve stars

Question 1: How satisfied are you with the service you have received?

Question 2: How useful was the information provided to you?

Question 3: how often would you recommend our services to your friends and family?

About Customer Services Representative

On a scale of one to fi ve stars

Question 1: How much professional was the agent (CSR)?

Question 2: Was the agent (CSR) friendly and cooperative?

Question 3: How clear and informative was the agent (CSR)?

About Client (Product or Company)

On a scale of one to fi ve stars

Question 1: How would you rate the product/service?

Question 2: Is this is your desire product/services?

Question 3: How often would you suggest this product/service to your friends and family?