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Canadian Jeweller - March 2011 Issue
Canadian Jeweller - March 2011 Issue
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Platinum
Get the great white metal
Values
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Bridal: smaller
is better
Quality wins over
carats in new designs Peter Norton of Nortons Jewellers
in Charlottetown, PEI.
PLUS:
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Siffari Jewellery Co. Limited, 55 Gervais Drive, Toronto, Ontario, M3C 1Z2
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June
Hong Kong Jewellery & Gem Fair
One of Asia’s Top Three Fine Jewellery Events
23 - 26 June 2011
Hong Kong Convention & Exhibition Centre
September
Hong Kong Jewellery & Gem Fair
The World’s Number One Fine Jewellery Event
19 - 23 September 2011
AsiaWorld-Expo • Hong Kong
21 - 25 September 2011
Hong Kong Convention & Exhibition Centre
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For Details, write #103 on Free Info Page, page 80
Organiser
UBM Asia Ltd
17/F, China Resources Building, 26 Harbour Road, Wanchai, Hong Kong
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To exhibit, please contact
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CRÉATIONS
38
Changing Colors
The beauty of colored gemstones can sometimes
be confusing.
42
Family Values
Peter Norton believes quality merchandise and social
responsibility are the key elements of success in
jewellery retailing..
48
42
Platinum’s Time To Shine
From trend alerts to the price of gold, all indications
point to a resurgence in the great white metal.
58
Bridal Boosts Business
Looking at how quality is winning over carats in new
designs for the bridal market.
58
10 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
You’re delighted
call 800-877-7777 or visit stuller.com.
(though not surprised)
when you get word the
customer was completely
16 Product Showcase
22 Star Watch
24 Who’s News
74 Marketplace
80 Fax Back
82 Last Word
22
12 CJ m a r ch 2 0 1 1 w w w. c a n a d i a n j e w e l l e r. c o m
A. B. C. D.
A. B. C. D. E.
by
www.crownring.com
For details, write #107 on Free Info Page, page 80.
Michele Bankowski
Diamonds of Detroit
Humboldt, Sask.
14 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
CJ.Mar11_ImageFifthAve.indd 1
2/15/11 1:23:48 PM
productshowcase
16 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
davE PagE
hingham jewelers, boston
For a free, no obligation quote, call Jewelers Mutual at 800-558-6411 or e-mail YourInsuranceExpert@jminsure.com
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18 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 19
Breanna Collection:
Breanna represents the women who believes she is special as
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20 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
RAHUL KADAKIA.
Here, Christie’s Senior VP, Head of Jewelry Americas,
shares priceless insight into the jewelry business
and the value of an expert education.
A master eye for gems … born or made? Coming from four generations of jewelers undoubtedly piqued my interest in this great business. But one needs to
constantly train their eye by looking at gems – the more you learn, the better you will be at identifying and pricing gems, as well as being an effective salesperson and
well-rounded businessman.
Something most people don’t know about you. GIA is what brought me to Christie’s. After studying in Santa Monica, I attended a GIA Career Fair where I had
my first interview with the company.
Ok. Definitely a story there? I started work when I was 17 and five years into it, I thought I knew pretty much everything there was to know … until I enrolled at GIA.
The Institute’s meticulous training and high standards exposed me to a whole new world of expertise.
Ultimate sales edge … emotion or expertise? Jewelry is an emotional shopping experience, but expertise plays a decisive role. It’s wonderful to show people
a brilliant diamond, but it means more when you can follow up with a skillful explanation of the 4Cs exemplified in that particular gem.
Lean economy. Less jewelry? At the nexus of the downturn in late 2008, we sold the Wittelsbach Blue Diamond for $24 million, a world record price back then
for any gem ever sold at auction. When you have great gems and jewels, the money makes itself available.
Any advice to young Turks? Don’t lose the passion that brought you to this business, and above all,
keep learning every day.
GIA gratefully acknowledges those who, for 80 years, have used our resources to further
world expertise in gems. Invest in your success at WWW.GIA.EDU
AGENCY: The Shand Group, Chris Weakley 805 969 1068 x113 PRODUCTION CONTACT: Melissa Helvey 805 969 1068 x119
ADVERTISER: GIA ISSUE: Canadian Jeweller
CanadianJeweller_FNL.indd
CJ.Mar11_GIA.indd 1 1 2/15/11
1/31/111:32:40
12:47 PM
PM
Celebs love jewellery
22 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
Note: All prices in $US amounts unless otherwise stated. w w w. c a n a d i a n j e w e l l e r. c o m MARCH 2011 CJ 23
After the war, and before returning to Toronto, Breitling signs Gretzky
Lieutenant-Colonel Levenston stayed on first Watch brand Breitling has snagged The Great
in Germany and then went to the Netherlands, One as it new ambassador. Wayne Gretzky will
where he soon struck up a friendship with the star in the brand’s advertising campaign for
curator of the Kroller-Muller Museum. Before North America, posing beside a de Havilland
the war, he had been editor of the arts magazine Canada DHC-2 Beaver classic monoplane,
Lieutenant-Colonel, Jeweller at the University of Toronto and the curator and wearing a Breitling Chronomat 01, a
Lieutenant-Colonel Gerald Levenston, who sought his help in retrieving a collection of high-performance self-winding chronograph.
died in Toronto on Dec. 21, at the age of 96, about 260 works of art, at least 100 by Vincent Gretzky has four Stanley Cup Championships
was with the 2nd Canadian Corps in the van Gogh, which were hidden in a manmade to his credit, as well as 61 NHL records, and
final days of the war when the German unit cave. In 1945, Levenston led a mission to has been named 18 times to All-Star teams. His
they were fighting indicated it was ready to retrieve the Dutch art treasures and return them famous jersey number 99 has been retired by all
surrender. After the war Levenston returned to the museum. The Dutch curator knew where NHL teams.
to the jewellery business and became president they were – they had been hidden just before the
of Baumgold Brothers of Canada, a subsidiary German occupation – but he needed transport Epstein to lead AWDC
of an American company that specialized in and men to move them. “I simply asked the Ari Epstein has been named chief executive
importing diamonds to sell to retailers. His son men and they went right to work as a voluntary officer of the Antwerp World Diamond Centre.
said his father always carried a revolver in his effort,” Levenston told an interviewer in 1961. Epstein has served for two years as the AWDC’s
briefcase, but he wasn’t certain if it was a Luger deputy CEO, having joined the organization
he brought home from the war. On a trip to a Levenston was at one time a trustee of the in 2005 as director of the Diamond Office,
jewellery convention in Vancouver in 1948, he Royal Ontario Museum. Through his wartime which provides customs services on behalf
met a young woman named Ruth Koenigsberg connections with the Dutch museum he had of the Belgian government. A lawyer by
and fell in love on the spot. They were married helped, he was instrumental in arranging an training, before joining the diamond sector,
after a four-day courtship and stayed married exhibition of 140 Vvan Gogh paintings at the Epstein specialized in international taxation
until her death in 1992. Art Gallery of Ontario in 1961. Levenston was and corporate law. Discussing the role of the
an anglophile all his life. For decades he had AWDC, which serves as the primary umbrella
Gerald Frederick Levenston was born in a subscription to Country Life. At home he organization and service provider for the
Toronto in 1914. His parents were immigrants always dressed for dinner and sat afterward Antwerp diamond industry, Epstein says its
from Britain, where Levenstons had lived in his library reading and compiling his own chief responsibility is to facilitate business
since the 18th century. There is a mention of detailed archives of the war. When he retired, and create opportunities. “Antwerp has led
a Levenston from his family in James Joyce’s he became a boulevardier on the Yonge Street the world diamond industry for generations,
novel Ulysses. His father was a successful strip in Rosedale, having coffee with friends and I see AWDC’s role as maintaining and
jeweller, but was wiped out in the crash of and then lunch in restaurants such as Lakes. enhancing its leadership status in the next
1929 and died soon afterward. Young Gerald He had lost his animosity for the Germans, decade and beyond. The AWDC must represent
switched from a private school to the public and one of his closet friends was a German the diamond industry in its position as a major
Vaughan Collegiate. At the University of immigrant who had been a boy during the contributor to the Belgian economy and a key
Toronto he took an honours degree in English war. He leaves two sons and a daughter, four to growth and employment in many regions
and Philosophy. Soon after graduating, he went grandchildren and one great-grandchild. around the world.” [CJ]
24 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
11.30 ct Amethyst
suggested retail $685
5.00 ct Amethyst
0.04 tw ct Diamonds
suggested retail $348
TM
4.25 ct Amethyst
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toll-free 1-877-425-4299 • metalsmiths925@usa.net
SILVERMARK MANUFACTURER
SILVERMARK MANUFACTURER
For Details, write #111 on Free Info Page, page 80
26 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 27
T
H
E M
Diamond Trading Company (DTC) sight, GemFair in the best colored gemstone and
T
which influenced higher prices on the cultured pearl experience in the industry.”
H
M
SILVER
TE
secondary market and has fed expectation The day closed with an event celebrating the
SY
S
For details, write #113 on Free Info Page, page 80
M TH E S Y
STE
TE S
DISPLAYS U.S. consumer confidence rose seven mariachi band played. Scottish gemologist
E
M
H
per cent to 60.6 points this January, Alan Hodgkinson was presented with
T
H
E
EM SY
compared with one year ago, according the Leon Ritzler Memorial Honorary
ST STE
M T HE S Y
to the Conference Board. The benchmark Member award and recently retired Gems
THE SYSTEM reading of 100 points in 1985 signals strong & Gemology editor-in-chief Alice Keller
TOLL FREE 1•800•661•4460 optimism, and this was last achieved in was recognized for her outstanding
1670 MILLS RD, SIDNEY BC V8L 5S9 August 2007. The Present Situation Index contributions to the colored gemstone
in January improved to 31 points from 25.2 industry.
28 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 29
Island of Diamonds
Baffin Island is an area of great hope for BHP and its
junior partner, Peregrine Diamonds
B y Martin Irving
C
anada’s North has been a focus of frenzied diamond exploration exploration arm at the time) had discovered non-economic kimberlites in
ever since the announcement of the discovery of diamonds in the the 1970s. In general, diamond exploration programs slowly moved north
Lac de Gras area in 1991. In the early years, exploration centered and east from the mainland. In 2005 and 2006, it reached Baffin Island.
around the initial discovery and over time has moved outward and spread
across the North. Much of the focus was on the mainland in the Slave Baffin Island is a large island on the eastern edge of the Canadian Arctic,
Geological Province (around the Ekati and Diavik mines) and in Churchill and the fifth largest island in the world at over 500,000 sq.kms. Iqaluit is
Geological Province in the Eastern Arctic around Rankin Inlet. the capital of Nunavut, and its largest city, with a population of over 6,000
and is located in the southern part of the Island, on Frobisher Bay.
During the late 1990s and early 2000s, a number of companies explored
for diamonds on the Arctic Islands, with limited success. One area of Between 2005 and 2007, a number of anomalous kimberlite indicator
interest was Somerset Island, where Monopros (De Beers’ Canadian minerals were discovered on the Hall Peninsula, northeast of Iqaluit along
30 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
Couples looking for the perfect engagement ring will fall in love with our craftsmanship
and attention to detail. as a jewellery professional, you’ll fall in love with our
tremendous service and incredible pricing.
PH Design | 149 CHurCH street | 2nD Floor |toronto, ontario | M5B 1Y4
(416) 367-2870 | inFo@PHDesign.Ca | www.PHDesign.Ca
“100%
Initially the Chidliak property was owned
by Peregrine. However, under the
2005 agreement, BHP-Billiton has earned
certain back-in rights.
”
Initially the Chidliak property was owned 100% by Peregrine. However, from the 14.1-tonne mini-bulk sample of CH-6 indicated a diamond
under the 2005 agreement, BHP-Billiton has earned certain back-in grade of between 2 and 6.8 carats per tonne. The largest diamonds were
rights. The initial step was taken in November 2008 when BHP-Billiton 1.29, 1.02, 0.99 and 0.99 carats.
elected to acquire a 51% interest in the property by sole-funding
approximately $22-million in the exploration expenditures. This vote of BHP-Billiton continues to maintain its 51% ownership in the project,
confidence in the property was a shot in the arm for Peregrine and also while Peregrine holds the remainder and manages the exploration
for the entire junior diamond exploration sector, which was suffering program. Each party has maintained its right to market its share of any
through the global financial crisis and the crash in the diamond and diamond production from the property. As the Ekati Diamond mine
equity markets. The funding from BHP-Billiton allowed Peregrine to (BHP-Billiton’s sole diamond producing mine) gets closer to the end of
continue working in the property without having to try to raise money its mine life, BHP-Billiton will either have to find diamond production to
during the financial crisis. replace it, or move out of the diamond sector, one that has proved very
profitable for the company over the past 10 plus years. This project is
By the end of 2010, Peregrine had discovered over 50 kimberlites on the obviously one that they hope will maintain their position in the global
Chidliak property. Testing and sampling results have been released on diamond industry.
27 kimberlites, with 26 of them containing diamonds. Based on these
preliminary results, Peregrine considers seven of these kimberlites to hold The results to date from Chidliak are excellent and while still early and
economic potential in Arctic settings (CH-1, 6, 7, 28, 31, 44 and 45). preliminary, they confirm the potential of the project. The results have
sparked interest by other companies in the area and most of Baffin Island
Some results from mini-bulk samples of various pipes include a 47-tonne has now seen grassroots exploration for diamonds. The North is an area
mini bulk sample from CH-7 that yielded 49.07 carats of commercial- of the country that badly needs significant economic development and
sized diamonds, for a diamond grade of 1.04 carats per tonne. The mini- likely to receive it only though the mineral sector. The potential impact
bulk sample yielded 502 commercial-sized diamonds, 15 of which weigh of a diamond mine on Baffin Island would be huge for the region, and
0.5 carat or more, including 6.53, 2.18, 1.24 and 0.98-carat stones. Results significant for the entire diamond sector. [CJ]
32 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
Investing with
precious metals
By Charles Lewton-Brian
O
ne of the goldsmith’s jobs is to solder complicated multiple part Kate Wolf of Portland, Maine, likes to use a pre-mixed clay-like heat
pieces together. If you don’t have a laser or a fusion welder to tack shield material to hold parts together while soldering, especially with
all the parts together before soldering, this can be a difficult job. complex model-making assemblies. (This replaces the now banned
Some jewellers will use superglue to tack individual parts together for asbestos putty mixture that goldsmiths used to use up until the early
soldering, as the flux takes over in stickiness about the time the superglue ’80s). The name of the substitute she likes is SOFH12 Heat Shield. It
disappears when heated. looks and works very much like plasticine. To use it, position the parts
to be joined, apply blobs of the material to hold parts together (no
A great system for holding parts together for soldering is to use refractive drying time), solder away and then the dried material falls off (more
plaster investments. Ordinary casting investment can serve reasonably or less) when the object is quenched in water. Kate, a model maker, will
well for this. It may be made into a clay-like blob to hold parts, or poured sometimes assemble parts using super glue, and then use this clay to
around parts to position them. Casting investment, however, takes some hold everything together to allow assembly in a single soldering job.
time to set, and can be tricky to work The heat shield can be ordered from
with. Small Parts Inc., P.O. Box 381736,
Miami, Fla., 33138 (the part number
“
There is, however, a magic instant is 3055578222). Riogrande.com sells
setting investment which Doug Zaruba A wonderfuly important something similar. There are other
of Frederick, Maryland, introduced me like products available.
to years ago, called Quickset #2, a Kerr method of using investments
product. A wonderfully important method of
is to set up multiple using investments is to set up multiple
”
The company does not list it with its solderings at once. I have seen several
investments in the catalogue, so look solderings at once. hundred joins done in a single heating
in the back, under specialty products, and soldering operation using this
to find it. Remember that dentists and approach. The idea is that you take
their suppliers do not call plasters clay (I prefer real clay, not plasticine –
“investment” but rather “stone,” so you would be looking for Quickset #2 there is less oil and grease present to impede soldering and real clay is
Investment Stone. Doug uses a squash ball cut in half as a little mixing water based and easier to wash off), and make a bed of it, a slab about
bowl for small amounts, just squeezing it in his hand like an exercise ball one cm thick or so. Some people like to use wax instead of clay, but I
to mix the investment. It can be mixed fairly dry so it works like clay and find the clay easier to use and less work. Then you take your jewellery
quickly pressed in place around the parts to solder. Then go rinse your components, pre-sanded and clean, and press them carefully into
hands (it dries completely in 30 seconds or so) and solder right away. It the clay exactly as you want them to appear when soldered together.
can also be mixed wetter and poured. When you have finished soldering, That is, tightly next to one another and pressed to the half-way depth
quench the jewellery construction in water and the investment falls off into the clay. Everything is touching well where the joins should be.
the piece - very nice stuff. There are many similar quick-setting soldering Then walls of some kind are built around the entire clay slab. Usually
investments: try a google search to get a sense of the range of offerings. these walls are cardboard and duct tape or built using slabs of clay.
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 35
top view
Dentists would use boxing wax for the same kind of job; this is the standard making large, complex neckpieces and used an iron bust to set up the clay
pink sheet wax that jewellers use to make jewellery models with, never and investment soldering jig, so the soldering jig was huge.
suspecting its main purpose is to build boxes for pouring investment into.
Casting investment is then poured into the frame and allowed to set. When I worked in a German factory in Pforzheim, we used the same
idea to make reusable soldering jigs with casting investment. Our jigs
When the investment is dry, the frame and clay are carefully peeled off, consisted of one-third casting investment, one-third Portland Cement
revealing the back halves of the metal components sticking out of the solid and one-third fibrous refractive material (we used asbestos back then;
investment. When the investment has been allowed to dry out (which is these days you would use Fiberfax or a similar ceramic fibre). These jigs
very fast if using Quickset #2 investment) the protruding components are were for a repeatable production soldering set up. We would make the
well fluxed and soldered in one heating operation. It does not matter how clay slab, set the components in, build the walls and pour the jig mixture
many parts are being soldered, as you are flooding what will be the back in. An interesting addition was to use broken sawblades as “rebar” in the
of the piece with solder. jig. When the jig mixture was halfway poured in, broken sawblade pieces
were sprinkled into it, and then they were buried as the mold frame was
Finally everything is quenched in water to remove the investment, filled up with the investment mixture. They acted like the knobby iron
shocking it off. Any remnants are brushed away under running water. rods used in concrete to increase strength: Rebar. This meant that even if
the soldering jig cracked in use, the webwork of broken sawblades within
Malika Hemachandra, a Sri Lankan I met in Colombo, did this with kept it from falling apart. Generally we could get about 50 solderings from
hundreds of components at one time, one giant soldering job for such a jig before it broke down too much to use. So, at last, an excuse to
innumerable stamped and cast parts and settings in one go. She was keep your broken sawblades. [CJ]
36 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
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I
t is common understanding that certain
gems have particular colors. Prior to the
invention of the science of gemology, we
were pretty easygoing about gem names and
identification. For example, a blue gem was a
sapphire, green was emerald, red gems were
ruby, yellow was topaz, and so on.
38 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
A green variety of zoisite is also mined. There has been discussion of the
naming of this green variety of the gem, so, boringly, we name it after its
color and species: Hence: green zoisite.
The gem world has expressed some dismay at using the name because
it was deemed a bit boring, but also because the word “zoisite” was seen
as being a little too close in sound to “suicide.” Can you picture the sales
pitch in a store: “So you’re looking for something for your wife? Well,
I really think the best thing for her would be zoisite.” The gem world
suggested honouring an important member of our industry by naming
the green zoisite after him, but on hearing the name “Gübelinite,” Edward
Gübelin, the famous gemologist and gem inclusion specialist, who has
since passed away, announced that he thought it was the ugliest name he’d
ever heard for a gem. The suppliers of green zoisite have most recently
moved to sell green zoisite as “green tanzanite.”
Several gems these days are being promoted under names that belong
to other varieties. “Green amethyst”,“yellow emerald” and “red emerald”
are examples. These names are chosen to utilize the familiar names of
amethyst (purple quartz), and emerald (rich green color beryl) and to
create more saleable names than the rather prosaic and less familiar
“prasiolite,” “heliodor” (or “golden beryl”) and “red beryl.”
Alexandrite is a color-change gem that shows red in incandescent
light and green or blue in daylight.
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 39
Zultanite is a color-change
gem, which has pink to
purple to brown colors in
incandescent light, and green
to blue colors in daylight.
If it is familiar, it will be perceived to be more valuable. Appraisers and is alexandrite. If there is no color-change, it isn’t alexandrite. We often see
gemologists face this conundrum daily. At a workshop I was recently gems sold as alexandrite that show absolutely no color change, not even if
giving, students asked about a pinkish red (or reddish pink) gem I was you squint and really use your imagination. The seller of these gems likes
showing, asking “is that a ruby or a sapphire?” It’s a reasonable question. to sell them as alexandrite because there is a romance to the name and it
Sapphire and ruby are varieties of the same species: corundum (now, will sell better than “yellow chrysoberyl” or “green chrysoberyl” (who’s
isn’t corundum a name that could sell a thousand rings?) I answered: “ heard of that?).
It depends whether you’re buying or selling.” Ruby is traditionally a more
valuable gem, all other things being equal, so selling a gem as a ruby There’s a beauty to a really fine alexandrite. I had one in the lab the
is thought to be more likely to generate a better return than selling an other day, and it had a 100% color change, with both colors being really
equivalent gem as a sapphire. attractive. As the colors become muddy or brown or grayish, the demand
and the value decrease. Dealers may call it alexandrite, but the beauty will
Experience tells us that a gem will be sold for what its price is. If there is still determine the price.
a debate as to whether a gem is a ruby or a sapphire, it must either be a
very pinkish or purplish ruby or a very reddish pink or purplish sapphire. There are only a few color-change gems. Alexandrite is the most precious,
Either way, to truly be on the edge between the ruby and sapphire, it all other things being equal, but others are color-change sapphire, color-
really could be a poor ruby or a really nice sapphire, based on the color change garnet (spessartine/pyrope), color-change spinel, and the new
possibilities, the price will likely be the same, whatever you call it. kids on the block, “color shift” andesine feldspar, and “zultanite” (color-
change diaspore). These gems have pink to purple to brown colors in
On the other hand, a “green amethyst,” which is heat-treated quartz, is incandescent light, and green to blue colors in daylight.
plentifully available and very inexpensive. Is it an amethyst? No, it never
has been and never will be. The values of these particular gems are relative to their beauty and rarity.
Color change gems have the novelty of the color change phenomenon. They
Another gem that is sometimes misnamed because of the perception of its are not all the same in rarity or beauty, but they all have the same novelty.
value is alexandrite. Alexandrite is a variety of the mineral chrysoberyl.
The gem is named after the Czar apparent, the crown prince in Russia, Once upon a time, all color change gems would have been called
who had his naming day on the same day that the gem was first found in “alexandrite,” but now gemologists know the difference. Up until the 1960s,
Russia, in the late nineteenth century. people were selling synthetic color-change sapphire as “alexandrite,” and
we still see it as alexandrite in family rings.
Alexandrite is a genuinely rare and precious gem: It changes color. The
finest Russian alexandrite has a color change that is red in incandescent There may be marketers trying to work out how to sell other color-change
light and candlelight and green in daylight. Sadly, this material is frightfully gems under the umbrella name “alexandrite” to boost sales, but it might
rare, and is infrequently seen. These days, most alexandrite comes from not take as easily as it did back when we didn’t know the difference and
Brazil, and it has a color change that is usually purple in incandescent every red gem was ruby and every green one was emerald.
light and candlelight, and blue in daylight. The finest material appears as
two entirely different colors in the two different types of light. Names are important to ensure that we get what we think we’re getting.
We need to understand the terms we use to describe gems. We see “green
Marketers create confusion about the name of the material by using amethyst” all over the place, but the consumer is cleverer than all of us. I
the name “alexandrite” for chrysoberyl that has no color change. All constantly hear the question from consumers and students; “they said this
alexandrite is a color-change variety of chrysoberyl, but not all chrysoberyl was green amethyst, but isn’t amethyst purple?” Quite right. [CJ]
40 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
42 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
Family
values By Carol Besler
P hotography by A lanna Jankov
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 43
“I guess you could say I was thrown into it,” says Norton, looking back Norton’s employees, some of whom have been with the store for three
on the day in 1979 when his fate changed forever. The first thing he did decades, obviously feel the same way, something that speaks volumes
was change the direction of his education, enrolling in the Jewellery about his inclusive management style. “I hate to use the words ‘staff’ or
Arts program at George Brown College in Toronto. “I studied under ‘employee’ because I think of us as a team. They are very important; they
Kristel Klock,” he says proudly, referring to the longtime, much-lauded make the store what it is,” he says. “They are involved with customers
program director, now retired. “She was great, and that program has and they take responsibility. I have been very lucky.” Norton’s team of
served me well,” he says. “It helped in advancing my career because it nine staff members, include trusted store manager, Laura-Lee Lewis, and
made me understand how the product is made and what it takes to make general manager Tracy Gormley, both of whom have been with him for
it.” And his business studies? “I learned the rest of what I needed to know a long time, and his mother, Lois, still comes in most days. “She would
about business by being in business,” he says simply. “It was the school of deny that she is retired,” laughs Peter. The team doesn’t change very often,
hard knocks.” He is quick to add: “I have had a lot of help from people in but when Norton hires someone, he looks for someone who is “smart,
the industry, right from the beginning.” service-oriented, experienced in life, even if perhaps not in jewellery.”
44 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 45
The store’s marketing strategy involves a combination of public relations Norton’s primary merchandising strategy is to involve all staff members,
and advertising. The advertising is mainly radio, with some print and especially the sales staff, in the buying process. “This is critical, because
direct mail. The public relations strategy involves mainly store events they deal with the customers every day,” says Norton. “They know what
and fundraising. Nortons is involved in the community, raising funds people are looking for.” Secondly, Norton says the team tries to focus on
for the local hospital and the Heart & Stroke Foundation. The store is the strength of pieces and less on programs. “We were on a few programs,
the sponsor of the Razzle Dazzle Red event, a Valentine’s Day black-tie but we do very few now. We don’t want to just become somebody’s store;
dinner for the Heart & Stroke Foundation, for which Norton has raised we don’t want to buy just from one manufacturer,” he explains. “We
over $250,000 over the past five years. The store also sells the Christmas cherry pick, choosing things we really like and are properly priced and
Angel, an ornament available to Canadian Jewellery Group members, the have a wow factor. If you go into programs only, you have to consider how
proceeds of which are donated to the store’s charity of choice. Nortons that is going to affect the rest of your buying. Certain companies have
donated proceeds to the local hospital. their policies [i.e., minimum buy-in] and if we think it’s important to deal
with them, we are going to work with them, but it’s not necessarily the
“Our merchandising strategy has changed over the years,” says Norton. game we play.” Norton’s ultimate message to suppliers is, “let’s deal with
“When we opened, we were a classic, small-town jewellery store, with what we think is strong from our end and we’ll work with that, and we
a large selection of dinnerware and giftware, which comprised at least may be surprised by how much business we can do.”
50% of the merchandise. Today, we still have a few giftware items, but we
have evolved to become primarily a jewellery store; giftware is now only Custom work is also important at Norton’s, and represents about 20% of
about 5%, but it still generates traffic.” business. “One of the things that differentiates us from other jewellers
46 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
is that we have two in-store jewellers,” he says. The 2008 recession had
a surprising impact on the business. In Norton’s case, he turned lemons
into lemonade, so to speak. “What the recession did was smarten me
up,” he says. “It was a wake-up call that made me pay more attention
to the business. I said, ‘Okay, how much inventory do we have at this
level, what’s holding us back, how is our cash flow, where could we
be stronger?’ I was invigorated by the process; I had not done this in
some time. I tweaked some things that really made a difference and it
confirmed to me that I need to do this sort of analysis more often,” he
says. “We tend to become complacent.”
When asked what is the most important issue facing the jewellery
industry today, Norton talks about social and environmental
responsibility. “Retailers and manufacturers have to be more aware of
where their products are coming from,” he believes. “One of the things
that makes Canadian diamonds popular is that customers know they
are mined environmentally and socially responsibly. Everyone gets a
good wage, the mines themselves meet high environmental standards –
that gives everyone a good feeling.”
When asked what advice Norton would give to someone just entering
the jewellery business – aside from joining the Canadian Jewellers
Victorinox Swiss Army is one of Nortons strongest watch brands.
Association – he replies, “learn as much as you can, educate yourself, Others include Bulova and Movado.
and work hard; with hard work you’d be surprised at what great luck
you’ll have. Overnight success sometimes takes 20 years.” [CJ]
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 47
W
ith the soaring price of gold
closing the price gap between
18k and platinum, retailers are
refreshing their inventories with platinum
designs and renewing their platinum selling
skills. Platinum is increasingly seen by
consumers as a great investment as well as a
great jewellery choice.
48 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
Fiori platinum
chain with platinum “Platinum jewellery demand was significantly up in 2010, forecast to
and diamond grow 33%, according to Johnson Matthey,” says Huw Daniel, president
pendant, by Henrich
of Platinum Guild International USA. “We hear from our partners
& Denzel. Courtesy
of PGI Germany. that the narrowing price differential between platinum and gold has
been a key driver, especially in the bridal market, where a customer
who desires platinum finds it less of a leap from 18k white gold than in
previous years.” Daniel believes the shift has been a long time coming, as
platinum, a long-time aspirational metal, suddenly becomes accessible
to more consumers. “This is a classic case of release of pent-up demand,”
he says, “a legacy hang from historically higher platinum prices, and the
recent recession.”
Platinum has long been marketed as the indestructible metal that holds
diamonds more securely than any other metal and is preferred in high-
end, limited-edition watches that are destined to become collector’s items.
It has therefore gained a cachet that categorizes it as a strictly high-end
metal. The new entry-level campaign seeks to change that perception.
“PGI’s entry platinum initiative is perfectly timed to provide retailers
who are restocking after the recession with a new category for their bridal
merchanidise and fashion assortment,” says Daniel. “It is opening a lot of
people’s minds to the idea that platinum does not have to be restricted
to bigger diamonds, and that platinum can play an important part in
the value equation, whatever the price point. Our research showed too
many consumers walking into stores looking for platinum and walking
out dissatisfied because the merchandise assortment was too narrow.
Entry platinum has opened up a whole new category, delighting the end
customer, while driving profits for the industry.”
50 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
Is it platinum?
PGI welcomes FTC platinum amendment
The U.S. Federal Trade Commission recently published amendments Platinum earrings
to the Commission’s Guide for the marketing of platinum jewellery to with Burmese
require marketers of platinum/base metal alloys to clearly disclose morganite drops,
the content of these products. The amendment also explicitly by Ashok Sancheti,
a favorite piece in
prohibits the use of abbreviations in such disclosures. The rule refers
the Editor Picks
to products consisting of 50%-85% platinum, along with other non- collection assembled
precious base metals. The FTC also recognizes that platinum/base by PGI USA.
metal alloys may not contain the same characteristics as traditional
platinum products with respect to their durability, lustre, density,
scratch resistance, tarnish resistance, hypoallergenicity, ability to be
resized or repaired, retention of precious metal over time, and other
material attributes and properties.
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 51
G
old is in Kamel Hanna’s blood. The president of Toronto- real-time pricing or change the scrap gold into fine gold for the
based 24 Gold Group Ltd. got his start in Cairo in the family manufacturer and wholesaler to make into new jewellery. Hanna also
jewellery business. His uncles had long been in the gold trade sells bullion, gold, silver and platinum.
and Hanna joined the family business after he completed his electrical
engineering studies. Jeweller clients come to Hanna from all over Ontario and other parts
of Canada. Clients can ship to 24 Gold Group Ltd. as well as make
“I’d seen my uncle working in the jewellery business since I was a kid appointments in person. A website helps to publicize the business and
— I’d always liked design,” Hanna says. “My electrical engineering includes live metal prices (24gold.ca).
background made designing easier, and I liked working with the idea
of making something new.” Now, says Hanna, 24 Gold Group Ltd. has set itself apart from
competitors because of its expert, honest, speed and good word-of-
While working with his uncle, Hanna tried new designs, including mouth. “We’re one of the largest companies. We can melt down and
different finishings and colors. Before long, he was helping to run the test the gold in 5-10 minutes,” Hanna says. He also prides himself on
company. Eventually, Hanna wanted to go into business for himself, the fact that discerning clients often shop around first, but come back to
and opened up manufacturing and wholesale in Cairo in 1986 (which use his services in the end. “I started without advertising,” he says, “and
now include more than 30 staff). just showed how I work. I pay more, and am more accurate. When they
see I am more honest, they come back.” He also has the latest assaying
But Hanna had bigger plans. “There are usually many troubles in this and X-ray technology to get the most accurate analysis in one minute.
country,” he says, referring to the ongoing issues in the Middle East. So
he struck out for a new country — and a new business. Another 24 Gold Group Ltd. specialty is real-time gold pricing;
Hanna offers his clients the most accurate pricing possible, right up to
Hanna moved to Toronto in 2003, where he saw the opportunity for a the second.
new market — gold. He wanted to turn from the retail side to become
a gold dealer and gold refiner in the booming metals market and Hanna continues to thrive, even in such a challenging market. “Gold
the privately owned 24 Gold Group Ltd. was born. “When I came to prices are high,” according to Hanna. “If the market is up, we’re buying
Canada, they weren’t manufacturing too much,” he says, pointing out more. If the market is down, we sell more.” This means that, no matter
that Canada does around 5% of the volume that his native Cairo does. how the market is doing, Hanna is always busy.
Now, the business revolves around jewellery dealers bringing their But he doesn’t mind. Hanna loves working in the gold industry, for one
public-bought gold to 24 Gold Group Ltd. and melting it down and simple reason—helping his clients. “When you help someone, you feel
analysis, for purity. The Group will then buy the gold for resale in nice,” he laughs. [CJ]
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 53
54 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
A
run Bohra was born to design innovative and sophisticated
jewellery pieces. After all, his family has been creating jewellery
since 1841, making Bohra an eighth generation jeweller. In fact,
his heritage in this business dates back to making pieces for the Royal
families of the various states and kingdoms in India. Born in Jaipur,
India, the now 41 year-old graduate of the Gemological Institute of
America, says being born and raised in India definitely has influenced
his designs. “I design a collection that borders on traditional Indian
aesthetics of design so India has influenced me a great deal. However”,
he adds, “I have traveled a great deal and lived in several cultures. I grew
up in India, lived in Japan for almost 10 years, in the United States for
seven years now, and still travel the world. This helped me to develop
my design sensibilities in a more modern way. I also love abstract art,
and collect a great deal myself. That has probably influenced my design
more than anything else and has helped me think outside the box.”
Fusing old-world craftsmanship with a contemporary sense of style, Super Mario bomb
Bohra began his jewellery venture in 2004. “One of my first pieces was earrings, paved with rose
cut cognac diamonds.
one we call Ocean Deep,” he reflects. “I am very fond of the piece for its
attention to details, not just in craftsmanship, but from a design aspect
as well. The backing is an abalone shell, the stringing is in aquamarines
and the piece itself is like a small canvas for a scene in the ocean.
This particular piece gave me a great sense of direction on how my
work started to evolve.” Since that time, Bohra garnered swift media
recognition and awards such as the Town & Country 2008 Couture
Diamond Award, and last year’s Best In Colored Gems at the Couture
Jewellery Design Show. “This award was based on Edward Munch’s
classic painting, “The Scream.” The face of the painting has such depth
and despair, and the challenge was to take that away and create a piece
that would bring joy instead, yet still be a piece of art. I don’t believe in
the word semi-precious” he says referring to what some might call semi-
precious stones. “I believe every stone has its own story to tell. I work a
lot with rare and exotic stones, such as paraiba tourmalines, demantoid
garnets, alexandrites amongst others.”
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 55
Bohra, who now makes his home in Los Angeles with wife, Ashita Shah-
Bohra, is proud that he has been able to create his own niche in the highly
competitive jewellery field. He muses on how far he has come from his
very first jewellery design. “My first significant collection was a series of
bugs I did to commemorate the Y2K bug for the turn of the century. Each
bug had a hidden 2000 in the design and very cool design features. Now
Baroque pearl ring set with I have celebrities like Selena Gomez and Kim Kardashian wearing pieces
emeralds, sapphires and from my collection. Selena wore a stunning ring and Kim wore a pair of
diamonds in titanium.
my earrings – twice in the same week.”
“I like to think that pieces we are creating are timeless, but it sounds
too cliché”, he says on defining his designs in terms of current fashion
trends. “So I would like to think we are creating fabulous pieces, that
when handed down to the next generation, which it should, would evoke
a reaction bordering on ‘OMG’! [CJ]
56 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
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visit JewelersMutual.ca. To order materials, click the “Canadian retailers” link in the lower left corner of the homepage.
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E X C L U S I V E LY
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T
Diamond and 18k white
he customer who has historically rejected platinum either because
gold ring from Midas of the high price or the lack of variety in designs may soon be a
Jewelry. thing of the past. As the price of gold soars to platinum levels,
customers are considering platinum more often, and perhaps even for
the first time, while designers and manufacturers are placing a renewed
emphasis on creativity in both gold and platinum bridal pieces.
“When consumers compare what an 18k white gold setting costs versus
a similar one in platinum, there is now only a few hundred dollars
difference,” says Mark Patterson, a Los Angeles-based designer who
reports that despite the recession, “90% of bridal jewellery sales have been
consistently in platinum.”
58 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
business. The marketing initiatives have kept platinum competitive. PGI is couple might economize by deciding to limit the wedding day guest list, or
also set to help refresh your platinum-selling skills, with the release of its plan a honeymoon closer to home, but an engagement ring isn’t something
Platinum Profits Kit, an information and training package designed for they usually scrimp on.
retailers. It contains information booklets that can be passed on to the
consumer, including a mini-catalogue of entry-level platinum bridal pieces “Despite what is going on with the economy, stock market or politics,
and a how-to manual for picking out the perfect engagement ring, as well the bottom line is that couples are still getting engaged and married,”
as training tools and in-store marketing aids. (For more information, visit says Lauren Chase of the Diamond Information Center. “Even the most
www.platinumguild.com) budget-conscious see their bridal jewellery as an investment. They may
select a smaller diamond centre-stone, but the demand hasn’t subsided.”
This focus on affordable platinum, particularly in the bridal sector, has in
turn generated a renewed effort on the part of the industry to infuse more While trends come and go, even in bridal jewellery, the classic round-
creativity into the bridal segment in general, not just for platinum product brilliant solitaire engagement ring reigns supreme. “The round brilliant
but for gold as well, which lends itself to the richly finished surfaces we diamond is still the number-one choice and the biggest seller,” Chase says.
are now seeing in engagement rings. Whether your customer is a classicist “It’s a classic and continues to be, but the diamond and setting can also be
or a lover of the avant-garde, bridal jewellery is now, more than ever, in a an expression of the bride’s personality and style.” Chase adds. “Ovals, for
position to function as an expression of the wearer’s personality example, are increasingly popular, since they often appear more substantial
in some settings. With the attention some celebrities have recently received
Since bridal jewellery – especially the engagement ring – symbolizes a for their square- and emerald-cut diamond engagement rings, those, along
couple’s love to the world, it takes on paramount significance. An engaged with princess and Ascher cuts, are also seeing an upswing.”
w w w. c a n a d i a n j e w e l l e r. c o m MARCH 2011 CJ 59
New trends and details in settings can also make a diamond appear larger.
Surrounding the centre stone with a diamond pavé setting, for example,
adding diamonds to the tips of prongs or even placing diamonds beneath
the basket can add sparkle.
While Chase reports that many fashion editors have been requesting
traditional, solitaire styles for weddings, some atypical, even quirky rings
have garnered attention in popular culture – including the five-carat
black diamond ring Mr. Big gave to Carrie in “Sex and the City 2,” for
example. A black diamond is less expensive than a white diamond, and
adds a dash of personality. Colored diamonds are another option – and
because they are not as commoditized as colorless diamonds, the margin
potential is greater. Yellow diamonds are more popular today; even pink
and blue diamonds, which are even rarer still, are turning up in custom-
made engagement rings. “We also see more brides favoring champagne
Rings in 19k white gold, with diamonds, all including the Flanders Square Cut Brilliant, diamonds, which have an earthier feel and are more plentiful,” Chase
by Gee N Gee. adds.
60 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
62 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m
2/15/11 2:16:05 PM
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The making of
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Wrapped within an edgy, artistic veneer, inspired by fashion and
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Jewellerizing your look has taken the word fashion onto a new meaning.
Values, purposes, brand choices, colours, and styles, Jewellery has
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64 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
Watch by Robert
Cavalli, Embix Watch
Co. All jewelry by
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w w w. c a n a d i a n j e w e l l e r. c o m MARCH 2011 CJ 65
PR As you know, bricks-and-mortar jewellery retailers in particular are service and choice in a store that they can get on the Internet. Maybe the
being challenged by the online jewellery industry. How would you see bricks-and-mortar stores that have an electronic presence could develop
these retailers attracting consumers to a bricks-and-mortar location? a system that includes a customer-accessible computer, with trained staff
that would work with consumers to assist them.
JH Most consumers want good customer service. They are going to the
Internet because they can get more information and go back and forth PR What makes a consumer trust one retailer over another?
between sites. It’s user-friendly, and the information is readily available.
JH It’s emotional. It is very hard to gain trust and very easy to lose trust.
The average salesperson in any store, particularly in departments of a big A consumer only needs one bad experience to lose trust in a retailer and
box store, is not well informed and can’t help the consumer. One of the that will spread by word of mouth. If a retailer loses one consumer’s trust
things helping to drive consumers to the Internet is the expectation of a you can be assured that they have really lost a dozen. You can bet your
different level of service (from a specialty retailer) that is above the big- bottom dollar that for every complaint you receive, there are usually 10
box retailers, and they are not getting it. They don’t have the staff available. complaints that consumers have not made the effort to make.
Often, the staff that is available doesn’t have the background knowledge,
so you might as well go to the big-box retailer and get a deal! PR What would be the top four things you would tell a retailer not to do
to a consumer?
Short of training every salesperson in gemology, they (bricks-and-mortar
retailers) need to be innovative. Maybe they need a computer on hand JH 1. Never treat a consumer like an idiot. Most aren’t. When dealing with
where a consumer can do the online research right there while they are diamonds and gold that have carats and karats, you need to get the
looking at something in the store. information across to consumers without making them feel stupid.
2. N
ever exaggerate or lie about your product. Consumers prefer the
The Internet is a general trend in the retail sector. The reason it affects the truth, and respond to the honesty.
jewellery industry probably more is because jewellery is a high-end good 3. N
ever brush off complaints. Although consumers may not always
and people are prepared to spend more time thinking about the purchase be right, retailers need to treat customers like they are always right.
and doing the research. Consumers are prepared to do the work to make Put in place a complaint handling procedure and training for your
a choice. employees.
4. H
ave a return policy that is clear, transparent and meets provincial
PR If retailers invested in better training of salespeople, do you believe regulations. Many stores alter their no-return policy for gifts around
this would attract more customers? Christmas time. Consumers are nervous about buying, particularly
jewellery, if they cannot return it. Perhaps maybe just during the
JH Yes, I think it would. How do you effectively deal with your consumers Christmas gift-giving season a retailer may want to consider offering
from a complaints perspective and handle requests for information? a refund for a short period of time after Christmas.
Retailers need to find ways of delivering something that sets them apart
from their competition. People tend to prefer to deal with people. There are PR Any last words?
advantages to the Internet, but people like seeing people. My inclination
would be to say that most consumers buying jewellery would rather do JH Put customer service ahead of greed. It’s the old story: you catch more
it in person than on the Internet, provided they can get the research, flies with honey than with vinegar. [CJ]
w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 67
design
The Annual E XCELLENCE iN
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w w w. c a n a d i a n j e w e l l e r. c o m march 2011 CJ 79
FREE
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To receive free information you must print clearly and fill out form completely.
Yes! Please send me or continue to send me Canadian Jeweller magazine No, don’t send
STEP 1 STEP 2 To qualify, check circles: Selling area of your store
under 1,000 sq.ft. 1,001 - 3,000 sq.ft.
Signature: __________________________________________ Date: _______________ Which category best describes your 3,001 - 5,000 sq.ft. over 5,000 sq.ft.
business classification?
Your Name: _________________________________________ Title: ________________ Education
Approximate annual sales volume
under $500,000
Retailer
Company Name: ___________________________________________________________ Manufacturer
$500,000 - $1 million
$1 million - $5 million
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Address: _________________________________________________________________ Importer
$5 million - $10 million
$10 million - $20 million
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City: ________________________________ Province: ___________________________ over $20 million
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Other: ________________________________ Categories you personally manage
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Fax Now to: 1-888-849-0155 or 416-703-6392 | or Mail card today to: 60 Bloor St. West, Suite 1106, Toronto, ON, M4W 3B8
80 CJ MARCH 2011 w w w. c a n a d i a n j e w e l l e r. c o m
mAndAl Ay bAy
Ju ne 3–6, 2011 M a n d a lay Bay H otel a n d C onven t i o n Ce n te r
Adventures in
high horology
At $810,000, this piece is obviously not for everyone, which is just as well, because there is only one of them. It is an exhilarating example, however, of the level of beauty
and craftsmanship to which our industry is capable of soaring. The Maki Monkey high jewellery watch, designed by Van Cleef & Arpels and set by master gemsetter Olivier
Vaucher, depicts two monkeys rendered in emeralds, diamonds, blue and pink sapphires and black onyx over a mother-of-pearl dial. It is part of the new, 18-piece Jules Verne
collection of watches with extraordinary dials, inspired by the author’s classic adventure stories.
By Carol Besler
82 CJ march 2011 w w w. c a n a d i a n j e w e l l e r. c o m