Software Applications Support Consultant

Experienced Application Support Analyst with vast IT experience. Skills include

computer networking, analytical thinking and creative problem solving. Able to
apply customer service concepts to IT to improve user experience for clients,
employees and administration.

SKILLS
★★★★★ MS SQL
★★★★★ Oracle
★★★☆☆ Linux/Unix
★★★★☆ Windows Server 2012/2016
★★★★☆ IIS
★★★☆☆ Java
★★★★★ ITIL
★★★★☆ Autosys
★★★★★ MS Excel
★★★★☆ Service Now
★★★☆☆ C, C++
★★★★☆ Computer Networking
★★★☆☆ MSMQ
★★★★☆ Task Scheduler
★★★☆☆ MS Dos
★☆☆☆☆

WORK EXPERIENCE
* APS - Shared Functions at BNP Paribas, Montreal

Provide Support for the Shared Functions applications, for users across the
North-America region which includes TITUS, Illuminate, Cyberark, and HR
Applications.
Do Change Management, Problem, Service Request and Release Management in line
with the Standard Operating Procedures in force ITILv3.

(Main Technologies Used: JIRA, MS SQL,MS Excel, Windows Server 2012/2016,

Unix/Linux, Oracle, Service Now, Java)

* Application Support Engineer at MI9 Retail, Montreal

Standalone and E-payment specialist in the company.

Troubleshoot and resolve client issues.
Customized Stored Procedures for the clients.
Mostly worked in back end of the application to fix issues.
Worked in multiple projects of the company.
Worked with the integration's team in creating outbound/inbound jobs.
Document issues appropriately based on existing guidelines.

(Main Technologies Used: JIRA, MS SQL,MS Excel, Windows Server 2016)

EDUCATION
* September 2014 – December 2016
Concordia University , Montreal MEng - Information System Security
 * September 2009 – August 2013
Guru Gobind Singh Indraprastha University, New Delhi B.Tech - Computer Science

VOLUNTEER WORK
* CISA Vice President (Cultural Affairs), ,

Worked as VP Cultural affairs for International Association for a year and

planned multiple events throughout the year.
* ECA Elections Manager, ,

Coordinated “Engineering and computer science elections” with a team of 15

students.