Whirlpool Awoe 91400 SM

Whirlpool EMEA
SERVICE Customer Services

AWOE 91400
Service Information
Washing machine Frontloader
AWOE 91400
8592 460 10000
Last Modification: 08/08/09
Creation Date: 26/06/09
Spare Part List 3
Exploded View 5
Technical Data 7
Wiring Diagram 9
Circuit Diagram 11
Program Chart 13
Testprogram 26
Error Codes 27
Service Bulletin 4812 712 40344 32
© Whirlpool EMEA www.scc-service.com

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This document is only intended for qualified technicans who are aware of the
respective safety regulations.
Subject to modifications

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Spare Part List

Pos 12NC Description
001 0 4801 111 01727 Cabinet

011 0 4801 111 01039 Adjust. foot Eureka 490
021 0 4801 111 00198 Front Eureka 490
024 0 4812 440 11544 Panel rear
024 1 4801 111 00785 Holder hose outlet
025 0 4812 440 11472 Support control board
025 1 4801 111 02215 Support Display
030 0 4801 111 00218 Table top Eureka 490 no UBS
040 0 4801 111 00209 Hinge Eureka 490
050 0 4801 111 00234 Plinth Eureka 490
061 0 4801 111 00193 Counter weight upper, Eureka 58-64 l
061 1 4801 111 01399 Counter weight front, Eureka, 64l
061 2 4812 310 39249 Mounting kit Counter weight
081 0 4801 111 02361 Shock absorber Eureka
084 0 4812 466 58001 Silent bloc
131 0 4801 111 01377 Door latch Eureka 490 HR
140 0 4801 111 01379 Door cpl. Eureka 490 HR black
191 0 4801 111 00188 Door bellow Eureka 490
191 1 4801 111 00191 Ring Bellow-Tub, Eureka 490
191 2 4801 111 00189 Ring Bellow-Panel, Eureka 490
200 0 4801 111 02201 Wash unit EUREKA 1400/64L
223 0 4801 111 00186 Drum lifter sub 480111104173
271 0 4801 111 02198 Belt EUREKA 1249/J6
272 0 4801 111 02563 Pulley Eureka/MR+HR
272 3 4812 502 18817 Screw pulley M8x23 Eureka
301 0 4801 111 02659 Control panel + handle drawer
303 0 4801 111 01382 Handle drawer
331 0 4801 111 00229 Knob timer
331 3 4801 111 00231 Bushing
332 0 4801 111 00224 Button assy Options
333 0 4801 111 00221 Button assy Start/Reset
333 1 4801 111 01436 Button Start delay
333 3 4801 111 01437 Button Temperature
333 4 4801 111 01438 Button Spin Speed
400 0 4801 111 00362 Motor ACC U126G65 1400
400 1 4812 502 18816 Screw P8x50
409 0 4812 362 48442 Brush,carbon ACC sub 481281719419
421 0 4812 121 18285 Filter
430 0 4801 111 01394 Pump Eureka 490, EM Outlet
451 0 4812 259 28919 Heating element 2050W, 230V + NTC
480 0 4801 111 00719 Cable Motor 7-pole DOMINO
490 0 4819 321 18136 Cable mains 3X1620mm SA
491 0 4812 321 28367 Strain relief.
491 1 4812 502 38152 Screw 4.8x19
521 0 4801 111 02196 Control unit DOMINO, C3I TF/HF, Basic
521 0 4801 111 02658 Control unit DOMINO, programmed
571 0 4801 111 00199 Valve,magnet
573 0 4801 111 01495 Valve magnet hot, single
581 0 4812 271 28554 Pressostat
620 0 4801 111 01428 Module B5

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Pos 12NC Description
630 0 4801 111 01392 Door lock Eureka 490 HR Bitron

653 2 4801 111 01435 Light guide
691 0 4812 282 19485 Sensor NTC
701 0 4812 530 28781 HYDRO-SECURITY 4m 90# 10 BAR straight
701 0 4819 530 28926 Hose inlet 2.5 m (Eltek)
701 1 4819 466 69704 Gasket and filter
701 2 4819 530 28848 Hose, inlet
702 0 4801 111 00201 Hose valve-dispenser
702 1 4801 111 01494 Hose valve-dispenser, hot
707 5 4812 526 48035 Nozzle warm
708 1 4812 530 49392 Bend disp.-tub Eureka
711 0 4801 111 01501 Dispenser hot fill
712 0 4801 111 00203 Drawer
713 0 4812 418 68382 Safety device
718 0 4812 418 89085 Siphon C/MICROBAN
718 1 4812 526 48252 Separator
750 0 4801 111 00202 Chamber Expand
754 0 4812 530 29495 Drainhose tub-pump Eureka
754 1 4812 530 28832 Lock eco
760 0 4812 480 58385 Filter pump/see SB 4812 712 40386
781 0 4801 111 00342 Hose draining external
782 0 4812 530 29497 Hose Pressostat
783 1 4801 111 00207 Steam hose
783 4 4801 111 00206 Hose int,pump-tank
786 0 4801 111 01395 Hose EM Outlet
786 1 4812 462 78179 threaded cap
794 2 4812 401 18549 Clamp hose
900 1 4801 111 00204 Bracket cable, Eureka 490
900 2 4812 401 18501 Clamp hose 19.2 mm
900 3 4812 401 18446 Cable clamp
900 4 4812 401 18414 Clamp hose.
900 5 4819 401 18529 Clamp hose
900 8 4801 111 00143 Holder hose right
900 9 4812 255 18286 Holder Hose outlet left
901 2 4812 290 88077 Cable clamp
910 1 4812 502 48344 Screw
910 4 4801 111 00213 Screw M5x12 hinge-front
930 0 4801 111 00197 Spring,suspens. Eureka 490
961 0 4801 111 00217 Safety device 54, 64 l
965 0 4812 466 68545 Cover BK/WH
993 0 4819 530 29028 U Curve for outlet hose
993 3 4812 395 58004 Tool

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Exploded View

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Exploded View

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Technical Data
Dimensions + Weight
Product dimensions
Height . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85.0 cm
Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 cm
Depth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 cm
Weight
net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 kg
Electrical base data

Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 V / 50 Hz
Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 A
Power Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~2.3 kW
Drum data
Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 l
Wash speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 rpm
Spinning
max. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1400 rpm
Pressostat
Level1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 - 12/14
Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 - 16
Door lock
Kind of switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switch with PTC heater of bimetal
Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 (90 - 264) V
Locking time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ≤ 6 s
Unlock time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ~85 s
Inlet valve
Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 - 240 V / 50 Hz
Rated flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (1.5 - 5 bar) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 l/min
Pressure range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.3 - 10 bar
Nominal resistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (20 °C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.8 kΩ
Drain pump
Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 - 240 V / 50 Hz
Total power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 W
Resistor (coil) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Ω
Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (0.55 - 1 m) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 ± 2 l/min

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Heating element
Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 V + 10 %, -15 %
Total power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2050 W
Resistance (20 °C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Ω
Leakage current . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . < 0.8 mA
NTC sensor
Resistance NTC
0 °C 35.9 kΩ
30 °C 9.8 kΩ
40 °C 6.6 kΩ
50 °C 4.6 kΩ
60 °C 3.2 kΩ
70 °C 2.3 kΩ
95 °C 1.1 kΩ
Motor
Resistance contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (20 °C)
Stator (full field) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.20 Ω
Stator (tapped field) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0.51 Ω
Rotor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1.72 Ω
Tacho generator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184.00 Ω
Control unit
Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DOMINO
Nominal voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220-240 V / 50 Hz
Output control unit
Motor M7.6 - DSS3.2 >40 V

Aquastop AQ2.2 - DSS3.2 230 V
In pump step AQ2.1 - DSS3.3 230 V
NTC Not measurable —
Pump DP2.1 - DP2.2 230 V
Doorlock DSS3.1 - DSS3.3 230 V
Pressostat E4 - E2 230 V
- empty PR2.1 - E2 230 V
- full PR2.2 - E2 230 V
Valve (Rast 2.5) V2.1 - V2.2 >170 V
Options Not measurable —

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Wiring Diagram

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Legend

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Circuit Diagram

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Legend

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Program Chart

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Testprogram

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Error Codes

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Error Codes

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Error Codes

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Error Codes

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Error Codes

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Service Bulletin 4812 712 40344

AUTHOR: Ronny Schuricht
Last Update: 25/11/14
VERSION: 1.0
TITLE: foot replacement
SUBJECT: For all Carisma/ Core 08/ Eureka 490 machines there is now a more robust foot as spare part available. The
rubber of the foot is covered by a plastic frame in order to stabilize and avoid deformation.
REMEDIAL ACTION
In case the original foot is broken, we recommend to order foot: 4812 462 48054.

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AUTHOR: Pasquale Lattuca
VERSION: 1.0
TITLE: Running change in production for Core 08 doors on FL models.
Only Naples (41) Production.
SUBJECT: Due to a running change in wk 29/2012 the production of the (old) Core08 doors has switched to the new SIGMA
door, front panel and screws!
REMEDIAL ACTION
When replacing the Core 08 door, you have to exchange the front panel and screws as well!
Attention: Silver Core08 doors will be substituted with a black door! See table below:
Estimated availability date of the new (SIGMA) Front panels in SPC is wk 19/2013.
From the table below order;
Qty 1 New Sigma Door

Qty 1 New Sigma Front Panel
Qty 2 Screws
Technical Failure Code
161 1400 AX A

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VERSION: 1.0
TITLE: New NBR Door bellow.
SUBJECT: Introduction of a new grease resistant Door bellow for 473 & 490 FL models.
REMEDIAL ACTION
In case of damages on the door bellow due to grease residues, please exchange the door bellow & TL feets with follow
order codes.
BELLOW EK473 - NBR = 4810 714 08791
BELLOW EK490 - NBR = 4810 714 08811
4 xTL feet / M8, 112 mm = 4812 462 48054
The compound used for the seal will be more rigid than the original therefore it will be mandatory to replace the feet
with the one used for top loaders to avoid vibration!
Estimated availability date in SPC will be wk 14/2013.
161 1910 AX A

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VERSION: 2.0
TITLE: machine not spinning
SUBJECT: In order to reduce the risk of foam creation visible for the customer as long lasting cycle and / or not spinning of
the machine new spin profiles are implemented and new service kits are created.
REMEDIAL ACTION
Check motor function
=> If motor is not running at all: check for Motor failure F06
=> If motor is running:
Unbalance:
• Unbalance measurement can lead to repeated laundry distribution ramps to come down with measured unbalance. De-
pending on the model it can be a high number of retrials. This is necessary to avoid mechanical damages of the appliance
due to spinning with too high unbalance. If it is not possible to reach an acceptable unbalance level with the distribution
retrials, the appliance will not spin.
• Small loads and especially single pieces are more critical than middle and large loads => check with customer for load
conditions – instruct customer
• In case of selecting Drain & Spin-program, the unbalance measurement is more critical, because information from the
wash cycle is missing. Therefore is a higher probability for retrials in the distribution ramps and eventually for failing spinning
at all. Check with customer, if Drain & Spin-cycle was selected or if a complete washing program was selected.
Foam creation:
• If during ramp-up for spinning – intermediate spins or final spin – the pressure switch contact is closed (wash level L1) due
to water ring, foam or partly blocked outlet system (foreign objects, wrong assembly of internal or external hoses, etc.) the
foam routine is started.
• If during ramp-up the wash level L1 is detected, the motor stops and the drain pump runs for 30 sec. When reaching level
L0 within 30sec., the ramp-up is repeated. Depending on the model, this can happen up to 3 or up to 5 times.
If foam creation is the cause, then give an advice to the customer to use detergent acc. to the dosing recommendation
given by the detergent supplier. On machines with serial number 341020... or 411020...and lower reprogramme the control
board by ESAM with the latest update.
Frequency variation:
• Instable mains frequency can have negative impact on unbalance detection. If the frequency variation is limited to a short
period, it will lead to additional retrials for distribution. In case of "permanent"frequency variation, it can lead to no spinning
after number of retrials is expired.
If a frequency variation is the cause of the problem, then exchange the control board by the service kits mentioned in
the table below. According to SPC the kits will be available from week 50/2010 onwards.
Each service kit is containing a new basic WAVE control board (CCU) that needs to be programmed by ESAM (with new
SKU), new door lock and wiring between door lock and CCU.
When the appliance is equipped with the new parts it has got the new revision state. That means the 12NC of the machine
has to be changed to the new 12NC code according to the table below by the service technician on each sticker of the
appliance.
One sticker is placed on the inner side of the door and one sticker on the rear panel of the appliance.
Note: A limited number of kits with programmed WAVE boards is shown on the last page.

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VERSION: 1.0
TITLE: drum lifter
SUBJECT: Since week 32/2010 are drum lifter with improved fixation feet as spare parts available. (Since week 31/2010 in
production).
Old and new codes are standardized. If the old code is ordered the new one will be deliverd automatically.

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- DRAFT! – DRAFT! – DRAFT! – DRAFT! – DRAFT! -

AUTHOR: Michael Naether
VERSION: 1.0
TITLE: Error code F06 during fill or wash step
SUBJECT: During fill or wash step the error code F06 appears. Most of all during wash cycles with heavy load and/or high
water level.
REMEDIAL ACTION
If all other relevant possibilities according F06 failure tree are not applicable, remove the pulley and check if worn out. Once
the screws has been removed check the connection between pulley and drum shaft, the aluminium inner surface that lays
flat on the shaft shall not be worn out.
(See drawing)
Is this the case, replace the pulley.

The issue cant be solved by fixing the screw only!
A2B 2720 Ax A

8592 460 10000, 08/08/09
Whirlpool EMEA
page 52 of 72
F2S Number

8592 460 10000, 08/08/09
Whirlpool EMEA
page 53 of 72

AUTHOR: Ronny Schurricht
VERSION: 1.0
TITLE: Heating Element alternative solution.
SUBJECT: In special conditions it can occur that the heating element after a short period gets broken caused by very hard
water (limestone) or variations in power supply.
REMEDIAL ACTION
If the heating element gets broken under mentioned conditions we recommend using the alternative heating element that is
nickel treated and usable for power supply up to 240V.
According to SPC 600 pieces will be on stock from week 52 onwards.

8592 460 10000, 08/08/09
Whirlpool EMEA
page 54 of 72

VERSION: 1.0
TITLE: Running change on CCU keying for the motor connector.
SUBJECT: Keying change on the CCU, in concern of the motor cable.
Estimated introduction date in production will be wk 14/2013.
REMEDIAL ACTION
In case of an exchange of the CCU, please follow below‘s instruction for the new keying of the motor cable connector.
KXX 5210 PX A

8592 460 10000, 08/08/09
Whirlpool EMEA
page 55 of 72

8592 460 10000, 08/08/09
Whirlpool EMEA
page 56 of 72

8592 460 10000, 08/08/09
Whirlpool EMEA
page 57 of 72

VERSION: 1.0
TITLE: F23 appears, but pressure switch is ok.
SUBJECT: The customer claims the failure indication F23.
REMEDIAL ACTION
Pressure switch Failure
This failure code can be also generated by a defect heater or a defect drain pump or bad harness connections to heater or
drain pump.
To exclude the drain pump and the heater as root cause, please check:
1. Check if the drain pump is running and check for foreign objects in the filter (see F03)
2. Inverse the mains plug polarity (by turning the mains plug or by changing polarity of single connectors of the power cord
on the RFI Filter => ATTENTION: unplug appliance from mains before touching the single connectors!!!)
If with inversed polarity failure code remains F23, continue with checks for Pressure switch. If with inversed polarity failure
code changes to F12, check for Heater failure F12.
Pressure switch failure:

If the CCU can not properly read the OPEN or CLOSED status of the pressure switch contacts or if the CCU detects during
the wash cycle that the pressure switch contact for the wash level L1 (11-14) and the pressure switch contact for level
"empty drum L0"(11-12) are CLOSED or OPEN simultanously for 10 sec., this failure will be displayed.
Potential Causes
• Check the wiring connections between the pressure switch and the CCU (2 connectors on pressure switch and 2 connec-
tors on CCU)
• Check for proper operation of the pressure switch contacts (without water: 11-14 open, 11-12 closed, with water: 11-14
closed, 11-12 open).
Check the electrical resistance of the pressure switch for open and closed contacts without and with water.
• Start the Service program. If the problem persists the Error Code F23 will be displayed.
• If no issue found, check other points from hydraulic system like blocked air trap or blocked pressure switch hose (see
failure F01 and F03)
If these actions do not solve the issue and all parts like pressure switch and heating element are working correctly, then
exchange the control board by the new version indicated in the table below.

8592 460 10000, 08/08/09
Whirlpool EMEA
page 58 of 72

8592 460 10000, 08/08/09
Whirlpool EMEA
page 59 of 72

VERSION: 1.0
TITLE: Detergent left in main wash compartment.
SUBJECT: When the customer uses some programs (synthetics, delicate, wool, hand wash, lingerie, sport) with an hot
fill appliance, in some load condition (less than 1,5kg) it could happen that during first filling, the detergent in main wash
chamber is not totally flashed out because most amount of water is filled through the pre wash chamber.
REMEDIAL ACTION
In order to assure a complete rinse out of the detergent the time of water inlet into the main wash department has been
prolonged.
When such a claim appears, the control board has to be reprogrammed by eSAM. It’s possible to put the new variant files
on old SAM by downloading via Divas database. In the last complete SAM database for the old SAM db_2072 the new files
are NOT included.
In production the improved files are used since week 32 2009.

8592 460 10000, 08/08/09
Whirlpool EMEA
page 60 of 72

VERSION: 1.0
TITLE: Carisma machines (58l and 64l)modified door hook and door lock available.
SUBJECT: In production and also as spare parts are available optimized door hooks and modified door locks with less
sensitivity to tolerance of the door hook position and improved door opening behaviour.
REMEDIAL ACTION
1. In case the door doesn’t close properly, the position of door needs to be checked. If the door is in correct position, the
door hook itself needs to be checked. If the distance A between door hook and body of door hook is less than 7.6mm it
needs to be replaced. The SCs are:
4801 111 01377 (black) and
4801 111 00211 (white)
.
REMEDIAL ACTION
2. In case the door doesn’t unlock even after removing the power supply and waiting for at least 6 minutes, the door lock
should be exchanged. The service code is: 4801 111 01392. In SPC all old door locks are removed and only the newest
version is available.
.

SERVICE Whirlpool EMEA
Customer Service
Service Bulletin 481271240422
page 1 of 3

AUTHOR Pasquale Lattuca
Last Update 31/10/19
VERSION 1.0
TITLE Cables as Sparepart
Cables
Frontloader SC1 / SC1 SC1
Omega Alpha Gamma
Delta PP Metaltub Plastictub Integrated
Cable from CB
to
Aktivatormotor - 481232178265 - - - 481232178271
Doorlock 481232178266 481232178267 481232178272 481232178272 481232178273 481232178274
NTC 481232178275 481232178276 481232178277 481232178277 481232178278 481232178279
Heater 481232178281 481232178282 481232178283 481232178283 481232178283 481232178284
Pump 481232178285 481232178286 481232178287 481232178288 481232178289 481232178291
UI - 481232178292 481232178293 481232178293 - -
UI with LCD - 481232178294 - - - -
Valve 481232178295 481232178296 481232178297 481232178297 481232178298 481232178299
Valve hot 481232178301 - 481232178302 481232178302 - -
SC1A2, Alpha
Alpha AA2/LR
SC1A3 AA2/HR
Toploader Omega 2 Omega 3 SC1/LR Plastic
SC1A3VBL/ Plastic
traverse
HR traverse
Cable from CB
to
Aktivatormotor 481232178268 481232178268
Doorlock 481232178269 481232178269 481232178303 481232178303 481232178305 481232178307
Rast 5 – 5pol Rast 5 - 3pol
Doorlock only
for SC1A3 ->
- - - 481232178308
rast 5
2- pol
NTC 481232178309 481232178311 481232178312 481232178312 481232178313 481232178315
Heater 481232178316 481232178316 - - 481232178318 481232178321
Heater
HE1-PR21 - - 481232178322 481232178323
only for SC1A
© Whirlpool EMEA Subject to modifications www.scc-service.com

This document is only intended for qualified technicans who are aware of the respective safety regulations.
Customer Service
page 2 of 3
Heater
HE2-PR24 - - 481232178324 481232178325
only for SC1A
Pump 481232178326 481232178326 481232178326 481232178326 481232178327 481232178329
UI Whirlpool 481232178331 481232178331 - 481232178332 481232178333 481232178333
UI Bauknecht 481232178334 481232178334
Valve 481232178335 481232178335 481232178336 481232178336 481232178337 481232178339
Omega2
Board with 481232178341 - - -
special Valve
Valve hot - - - 481232178342
Alpha AA2/ Alpha AA2/ Alpha AA2/

Alpha AA3
Toploader Metal traverse/ Metal Metal
VBL/ LR
LR traverse/ HR traverse/ HR
Cable from CB
to
Aktivatormotor
Doorlock 481232178304 481232178304 481232178306 481232178306
NTC 481232178312 481232178312 481232178314 481232178314
Heater 481232178317 481232178317 481232178319 481232178319
Pump 481232178326 481232178326 481232178328 481232178328
UI Whirlpool 481232178333 481232178333
UI Bauknecht 481232178334 481232178334
Valve 481232178336 481232178336 481232178338 481232178338
Omega2
Board with
special Valve
Valve hot
Frontloader
Eureka/Domino Delta/ Domino
Delta/Eureka
Cable from CB
to
Pump
480111100714 481232178364
Heater 480111100715 481232178363
Pressostat 11,
480111100716 481232178361
14
Pressostat
480111100717 481232178362
16,12
NTC 480111100718 481232178359
Motor 7-pol 480111100719

Customer Service
page 3 of 3
Motor 6-pol 480111100721

Filter 480111100722
Doorlock 480111100723 481232178358
Valve 480111100724
Switch
480111100725
Aquastop
UI 12- pol 480111100726
UI 4- pol 480111100727
Toploader
Domino/Wave
Alliance
Cable from CB
to
Pump 480111100728
Heater 480111100729
Pressostat 11,
480111100731
14
Pressostat
480111100732
16,12
NTC 480111100718
Motor 6-pol 480111100733
Filter 480111100734
Doorlock 480111100735
Valve 480111100736
Switch
480111100725
Aquastop
UI 12- pol 480111100737
UI 4- pol 480111100738
UI 8- pol 480111100739

8592 460 10000, 08/08/09
Whirlpool EMEA
page 64 of 72

VERSION: 1.1
TITLE: Rest time indication stays on 0.01 minute.
SUBJECT: The root cause for the behaviour is a wrong resistance of the NTC, but not enough to display a failure code.
The remaining time of 0:01 and the door blocked at the end of the cycle fits to the wrong (low) resistance of the NTC.
REMEDIAL ACTION
1. Switch on the washing machine without to start any progamm and wait for 2 minutes.
2. Unplug the washing machine.
3. Unplug the NTC cable set at the CCU and measure the NTC resistance at the connector.
(Attention: It is important that tere are only few seconds between the disconnection of the appliance and the measurement!!!)
4. In case the NTC is outside of specification (low resistance) replace the NTC.
NTC order code: 4812 282 19485
SB:481271240367
SymptomCode:A1C
ComponentCode:6910
DefectCode:1X
RepairActionCode:A
A1C 6910 1X A

8592 460 10000, 08/08/09
Whirlpool EMEA
page 65 of 72

VERSION: 1.0
TITLE: Diversity in Dispenser units from production.
SUBJECT: Due to a running change in production of the dispenser unit, changed the single components of the dispenser
unit as well.
REMEDIAL ACTION
In case to exchange single components (Dispenser &/or Drawer), follow below mentioned overview of Dispenser Units.
X30 7110 AX A

8592 460 10000, 08/08/09
Whirlpool EMEA
page 66 of 72

8592 460 10000, 08/08/09
Whirlpool EMEA
page 67 of 72

VERSION: 1.1
TITLE: short circuit of mains supply
SUBJECT: If the hose between equalization tank and tub is out of the fixation clip at the equalization tankit could happen
that the hose touches the mains connection at the RFI (radio interference filter). That could create a short circuit.
REMEDIAL ACTION
After repair of venting hose or equalization tank check that the hose is fixed in the clips at the equalization tank. at shown
below to avoide kinks and contact with mains connection.

8592 460 10000, 08/08/09
Whirlpool EMEA
page 68 of 72

VERSION: 1.1
TITLE: Pump filter overview for FL (Front Loader).
SUBJECT: Due to diversity of draining pumps used in production, to avoid any confusion for the customer, here an overview
of filter related to its pump.
REMEDIAL ACTION
cb8b5452.png
X30 7630 A1 A

8592 460 10000, 08/08/09
Whirlpool EMEA
page 69 of 72

8592 460 10000, 08/08/09
Whirlpool EMEA
page 70 of 72

AUTHOR: Michael Naether
VERSION: 1.0
TITLE: Ventilation hole at the rear of all wash units not open.
SUBJECT: Due to manufaturing process the ventilation hole on all wash units, delivered as a spare part might be closed.
That might be result in bad drain performance, bad spin performance and noise.
At worse case a siphon effect can occur.
REMEDIAL ACTION
In case of washing machines with exhaust hose tub/tank, please check in any case of wash unit replacement, if the the
ventilation hole at the rear of the wash unit is open.
If not, please open the pipe with a carpet knife or similar knife to make sure, the ventilation functionality is always given.

181 2000 M1 A

8592 460 10000, 08/08/09
Whirlpool EMEA
page 71 of 72
F2S Number

8592 460 10000, 08/08/09
Whirlpool EMEA
page 72 of 72

VERSION: 1.0
TITLE: Noisy cabinet
SUBJECT: Knocking noise on the side panel mainly during spinning.
REMEDIAL ACTION
In case of noise coming from the drain hose knocking on the side panel during a washing cycle, check the position of the
inner drain hose. If the hose touches the cabinet, fix it in a position, where it doesn’t touch the cabinet.
Machines with the old drain hose without rigid part (models without equalization tank produced before week 40/2009 ;
models with equalization tank produced before week 14/2010) can be equipped with the "new"drain hose:
models without eq-tank: 4801 111 00272; models with eq-tank: 4801 111 00206.
If after repositioning the hose is still creating knocking noise, install the noise insulation 4812 310 19136 and the side
brace 481246448161 on the side panels.

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SERVICE Customer Services

Spare Part List 3

Service Bulletin 4812 712 40344 32

Service Bulletin 4812 712 40378 33

Service Bulletin 4812 712 40375 35

Service Bulletin 4812 712 40340 36

Service Bulletin 4812 712 40347 50

Service Bulletin 4812 712 40399 51

Service Bulletin 4812 712 40317 53

Service Bulletin 4812 712 40376 54

Service Bulletin 4812 712 40348 57

Service Bulletin 4812 712 40328 59

Service Bulletin 4812 712 40342 60

Service Bulletin 4812 712 40367 64

Service Bulletin 4812 712 40389 65

© Whirlpool EMEA www.scc-service.com

Service Bulletin 4812 712 40331 67

Service Bulletin 4812 712 40386 68

Service Bulletin 4812 712 40403 70

Service Bulletin 4812 712 40356 72

© Whirlpool EMEA www.scc-service.com

Spare Part List

001 0 4801 111 01727 Cabinet

© Whirlpool EMEA www.scc-service.com

Pos 12NC Description

630 0 4801 111 01392 Door lock Eureka 490 HR Bitron

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

Electrical base data

© Whirlpool EMEA www.scc-service.com

Motor M7.6 - DSS3.2 >40 V

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

© Whirlpool EMEA www.scc-service.com

Service Bulletin 4812 712 40344