SIMGROUP

COMPANY PROFILE
What Are We
Established on August 1st, 2007

“We provide
management service
solution.”

The main services that we provide are Labor Service Providers, Verification Process Management, Billing Process Management,
Sales Process Management, and Office Cleaning Service. We have a commitment and passion to serve the nation by preparing a
skilled workforce and creating the best employment opportunities for the community.
 LABOUR OUTSOURCE & LABOUR OUTSOURCE SERVICE CONTACT CENTER SERVICES CLEANING SERVICE
CONTACT CENTER SERVICE
MEMBER OF

KADIN INDONESIA
 CERTIFIED OF

Quality Management Information Security

System Management System

ACREDITATION OF

National Accreditation Join Association

Committee Australia – New Zeland
 We Have And We Have Cover More Than Serve More Than

OUR 13 8 100 100

NETWORK Branch Office Site Contact Center Cities Big Companies

Provides more than 25.000 Placement Employees

OUR SERVICES

1 Labour Outsource

2 Contact Center

3 Cleaning Service
LABOUR OUTSOURCE SERVICES
 Field People
Sales (Promotion, Canvassier or Motorist), Credit
Marketing Officer, Field Verifier, Field Collector,
Rider, Driver, etc.

Frontliner
Receptionist, Customer Services, Counter Sales,
Cashier, etc

We Back Office Staff

Provide Job Call Center Agent, Admin, Office Boy,
Warehouse, etc.
Employee Recruitment Process

In class & practical Signing employment contract The last stage is placing
training to enrich as bonds of employment the ready to work
candidate's knowledge between employee candidates in the
& competence candidates & companies company of clients

Training Contract Placement

Selection &
Sourcing Interview
Psychotest
Searching for Selecting candidates in Interviewing the candidates
candidates through accordance with the to gain more information
job fair & online ads. qualification about their background
Feature Service

Online Improves
psychological test verification
system process from
(SIM accurate manual
employee verification
intelligence document into
digital BASIC
CARE CENTER selection system) GAWE.ID
TRAINING

Contact center Enrich

Market Place that
service for candidate's
matches job
placement knowledge &
seeker & job giver
employee competence
MOBILE
SIM ACCESS
APLICATION
 Job, Location, Company Job, Location, Company

Events News Information

Lihat semua

Top Vacancies

GAWE.id is a market place that match job

seeker and job giver.

GAWE.id provides a database (CV and

Lihat semua candidates) that meets standards or
quality to meet the needs of employees of
Tips & Tricks the Company.

With qualified candidates, the Company

saves time and costs in the recruitment
Media Belajar process, because all recruitment processes
can be done through features at GAWE.id

www.gawe.id 0822 5000 8252

Top Companies @gawe.id

admin@gawe.id

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 i-MOVE
Integrated Mobile Verification

“ABOUT US
A mobile platform application that improves verification process from manual verification document into digital.
With e-verification document output, i-MOVE enables the verification process to be accurate, valid, so faster.

OUR ADVANTAGES

OPTIMAL MONITORING MAPPING STRATEGY

i-MOVE facilitates you to manage the daily task of your In zip code to verifier feature, i-MOVE f
field people with favorable features, such as Task facilitates you to easily mapping the coverage
Assignment , Task Upload, Rolling Task and Delete Task area of each field people based on zip code.
.

FLEXIBLE
OPTIMAL MONITORING OFFLINE MODE
i-MOVE facilitates you to customize verification
Feel easy to monitor your field people by i-MOVE enables your field people to input
questions, customize task distribution methods
tracking location and Dashboard verification data when in an uncover network
(either auto distribution or manual distribution),
Performance based on activity submitted location, and auto send them while it does
and setting up the role of users registered.
MOBILE APPS
ADVANTAGES

TASK LIST NEW ORDER TASK LIST DONE TAKE PICTURE GEO TAGGING
List of daily task Form to input new order/ List of finished task Completing the required Auto track field people’s
to visit application by your field document of credit current location
people/ Credit Marketing application embed with
Officer picture and geotag

WEB
SERVICE MASTER SET UP ASSIGNMENT DASHBOARD LOCATION REPORT

FEATURE MANAGEMENT MONITORING TRACKING MONITORING

Set up Branch
Set up
Rolling Task Dashboard to track field Status of task
Parameter Dashboard to track based
Delete Task people’s location based on reporting
Set up Question on the current handset
Task Assignment last activity/report
Set up User (mobile phone) location
Verify Task Result submitted
Set up User Role
Inquiry
Set up Zip Code
Set up Product
CONTACT
CENTER
SERVICES
 Contact Center Pilar
PREMISES
TELCO
• Power system support
• Multi vendor (Line telco backup)
• Good ergonomic standard Equipment
• Fiber Optic, Fixed Wireless Terminal,
• High quality computers & headsets Radiolink

SYSTEM
• Customize B2B System

PEOPLE MANAGEMENT • Flexible & Dynamic Application

• Standard Recruitment Process • System & Application Aowned
• Practical Training INFRASTRUCTURE
• Remuneration & Controlling System • Standard Facilities
• Follow the Employment Regulation • Client’s Supervisor Room
Contact Center
Ecosystem

ACQUISITION AFTER SALES COLLECTION

Telesales Televerification Customer Service Telecollection

Mobile Verification OIVR SMS Blast

C O N TA C T C E N T E R
PRODUCT

Telesales Televerification Customer Service Telecollection

 TELECOLLECTION
Co llect t h e po ten t ial p rofit qu ic k ly a n d m o re effic ien t w it h tec h n o lo gy
TELECOLLECTION ADVANTAGES

200
C U S TO M E R P
PRODUCTIVITY
C
COVERAGE
NATION
WIDE
P E R D AY

1-3 MINUTE
P E R C U S TO M E R
T
TIME SERVICE
R
RISK
RECORDED
PROCESS
 • GET TASK DATA
•1 • The client just send the data to us, let us procced
automatically

• SET STRATEGY
•2 • Our supervisor can customize the collection
strategy just only set in the system

• COLLECTION
•3 • The agents call the customer or let the system work
automatically to collect them

JUST 4 STEPS
• SEND RESULT
Let us work for your company •4 • The client can access report to our system real time
and the result can be received automatically
4 R E A S O N TO
• Experience in collection service

CHOOSE US • Standardized work environment

Telecollection is not only for reduce cost but also • Strategy customization system
to grab your profit fastly and efficient

• Integration with other media

TELEVERIFICATION
Ver if y t h e p o ten tial c u s to mer qu ic k ly a n d s a fely
3 BENEFIT FOR YOU
1 2 3

TIM IN G O U TP U T EF F ICIEN CY

TIME SERVICE HIGH PRODUCTIVITY CO S T E F F I C I E N C Y

Service Level about 30 minutes to 1 agent can handle 1000 Because of the higher
verify the customer data accounts/ month productivity for each manpower,
cost per account handle can be
reduced.
 POWERFUL QUESTIONS
An agent can match the customer data with
powerful questions

PRIORIT Y CALL AT TEMPT

Supervisor set the call priority to apply in
the system

REALTIME DATA DISTRIBUTION

The system manages the data to keep the
service level achieved

HOW WE GET HIGH

CUSTOMER SATISFACTION
Q U A L I T Y C U S TO M E R S Customers can get the decision quickly
With the powerful questions, the system can
score customers segmentation and filter the
best customers
TELESALES
S a les w it h n o w o r r y s p en d yo u r c o s t
WHY USE FLOW PROCESS
TELESALES ? CAMPAIGN SETUP
By the data artist, we can setup the
campaign vs customers potential to offer
the product
SAVING TIME TO GET
1 POTENTIAL CUSTOMERS STRATEGY SETUP
With analytical data, supervisor
customize the call and predict the data
customers not highly interest

DATABASE BECOME
2 POWERFUL
SELLING THE PRODUCT
Agents negotiate with script guidance
that probably customers ask the
questions

SAVING COST FOR QUALITY CONTROL

3 MARKETING SPENDING To keep the safety from the law, the
important things of sales parameter
controlled by quality monitoring before
realizing it

SEND THE RESULT

Client gets the interest customers to
This time to substitute your process to the next step
salesman with telesales
 MAIN FEATURE T E L E S A L E S S Y S T E M

CAMPAIGN BASED SUPERVISORY QC MODULE

Easy to create and set up the campaign, Real-time agent performance monitoring No worry about the mistakes, quality
call based on the analysis result and coaching quickly scoring is included in the system
CUSTOMER SERVICE
H elpin g yo u r c u s to mer s w it h s m ile a n d fa s t res p o n s e
4 ADVANTAGES
USE CS
After sales management is the
most important to gain more
loyal customers, here are the
advantages of using customer
service as a support of the
business:
PROBLEM DETECTION
Mostly product create
from the long research
and analyze, but the
problem after
implementation mostly
known from customers
IMPROVEMENT CUSTOMER ENGAGEMENT RETENTION SALES
To make theproduct Customers feel important Mostly customers
become powerful, advice asset when the company reorder with your
and complain from give the feedback each product because of
customers sometimes as complaint, feel comfortable , after sales service
a machine for the and become loyal to your
company to create more company
improvement their
product

Agent serves the customers Agent interaction with

customers scored by quality
with pleasure and input the staff to make sure the standard
data to the system service is implemented

SERVING QUALITY MONITOR

FLOW
PROCESS
IVR PLAY RESULT TICKET
In case, when an agent can’t
IVR will be play when a The result of customers info send to be handle customer complains,
call is coming client realtime and can be integrated it can be integrated with
with the client’s system ticketing system with clients
 QUALIT Y
Agent quality is monitored day to day

FAST RESPONSE
First contact resolution priority to serve the customers

SERVICE
LEVEL EFFICIENCY
With analytical, agent quantity and shifting more flexible
Your customers are our priority to
serves more than serve our selves

GREAT COMPETENCY
High standardize recruitment and knowledge refreshment

SYSTEM CUSTOMIZED
Improvement is one of value to serve our client
CLEANING
SERVICES
 About PHL
P T. P r i m a H i j a u L e s t a r i

Clean
“We are a company supplying
cleaning and building
maintenance services
supported by professional,
G re e n
OUR
highly motivated, resilient,
qualified and experienced MOTTO
human resources in cleaning Health
services”

S e c u re
Operational Support

Standarized Integrated Work

Professional Operational
Manpower Standards
We have standardized We provide work standardization
human resources with high through work programs based on
work motivation and process and time that ensure the
professionalism effectiveness of our cleaning
services
Equipment &
Logistics
We provide high variance work
and logistical tools to
complement the client‘s needs
of cleaning services
Standarized
"We provide manpower who have received training for a better
Professional readiness to work”
Manpower

Uniform Tr a i n i n g

New Hired Training Refreshment Training

Integrated Operational
Standards

Cleaning Operation Administration Operation

Daily Work Plans Term Work Plans
Standards Standards

"To maintain consistent cleanliness, we provide our services with work plans that are planned according to the
type of work both daily and yearly with standardized operational standards. "
Service Scope

Property Commercial Gardening Home

Maintenance Cleaning Services Maintenance Cleaning Service
Our
REGULAR CLEANING

Products
FA C A D E

PEST CONTROL
REGULAR CLEANING

Scopes
Floor
Toilet
Office Rooms & Room Units,
Windows
Stairs, etc.

Equipment
Low Polisher Speed ​Machine
Wet & Dry Vacuum Machine
Other equipment
Chemical
 FA C A D E

Scopes
Outside glass building area
Outside building logo
Alcubon outside the building

Equipment
Window Squeegee
Window Washer
Chemical

System
Hydrolic
Scaffolding
Climbing
PEST CONTROL

Treatment
Condensation
Spraying
Mouse trap
Fogging

Equipment
ULV Machine
B & G Machine
Bromadiolon
Greendhivos
Zeta Cypermetrin
Multifinance
Fintech

Banking & Insurance

E-Commers
Logistic & Transport FMCG Distribution

Automotive Retail

Others
CONTACT US!

Wisma SIM, Kebagusan Raya

No.18, Jakarta Selatan

+6221 7813505
customer.service@sim.co.id

@swamandiri

Swamandiri Call Center