GOAL

Getting errors when submitting DOR "Error caused by SOA component or the
underlying HWF configuration or a Supervisor hierarchy setup issue
 

SOLUTION

changed the condition

((getNewDoRByTransactionIdResponse.result.AuthorizationRequired == "Y") AND
(Current Documents of Record.result.documentTypeId == document_id))
with
((getNewDoRByTransactionIdResponse.result.AuthorizationRequired == "Y") AND
(getNewDoRByTransactionIdResponse.result.documentType == "document type"))

Oracle Fusion Recruiting Cloud: Offer Approval Fails with Error:

'BPEL_TASK_30082: Error caused by SOA component or the underlying To
HWF configuration or a Supervisor hierarchy setup issue.' (Doc ID Bottom
2793489.1)

In this Document

Symptoms

Cause

Solution

References

APPLIES TO:

Oracle Recruiting Cloud Service - Version 11.13.21.04.0 and later

Information in this document applies to any platform.

SYMPTOMS

Problem Description:
An offer approval is failing with the following error:

BPEL_TASK_30082 
Error caused by SOA component or the underlying HWF configuration or a Supervisor hierarchy setup
issue.

CAUSE

Cause:
The Error Diagnostic Report indicated the following fault:

Client received SOAP Fault from server : JBO-FND:::FND_CMN_RCRD_MSNG: The record Supervisor
doesn't exist.

This error occurs when the approval setup is based on Management Hierarchy and the
approvers that are expected to be involved are not available.

In this case, the Hiring Manager in the approval hierarchy had two different assignments -- one
active and one suspended.

SOLUTION

Solution:
To prevent this issue:

1. Review the approval setup where the Management Hierarchy has been used in the rule which is
triggered for the transaction.
2. Make sure that the approvers/managers that are involved (start to end, including number of
level) via Management Hierarchy component have valid and active assignments.
3. Make sure that the approvers/managers that are involved (start to end, including number of
level) via Management Hierarchy component have valid and active user accounts.
Once any corrections have been made to the Management Hierarchy and/or approval flow:

1. Use the Recover option to recover any offer workflow transactions.

2. For other transactions, have an administrator terminate the transactions (when the recover
option is not available in the console).

For the transactions that are recovered, the approvals should resume.

For the transactions that are terminated, resubmit the offers for approval.

For more information on recovering or terminating an approval transaction, review the Monitor and
Troubleshoot section of the Implementing Global Human Resources guide.

REFERENCES

NOTE:2751222.1 - Oracle Fusion Recruiting Cloud: Job Offer Approval Rule Based on Salary and Grade
Fails with Error BPEL_TASK_30082