Assessment Task No.

Essay (10 points each):

1.Illustrate the process in creating a project management dashboard.

Consider the intent and

purpose of the dashboard

Collect and curate your

data

Choose the right set of

KPIs and widgets

Determine the appropriate

design and element for
each metric

Create a layout for your

dashboard

2. Give the different performance measures or Key Performance Indicators (KPI) being
used by organizations to evaluate projects.
 There are 18 Key Performance Indicators or KPIs (Financial, People,
Performance, Customer) that are commonly used by organizations in evaluating
projects and these are:
 Profit
-The gross and net profit margins determine the ability of a company to
generate high return.

 Cost
-Allow the management to monitor the expenses of the company and
assess the cost-effectiveness and determine effective ways to cut and
manage it.

 Line of Business (LOB) Revenue Vs. Target

-Determine the performance of a department through the discrepancies
between the actual revenue and the company’s projected revenue.

 Cost of Goods Sold

-Gives the management the total production cost which helps in
deciding the product markup. This information is vital to outperform your
competitors.

 Day Sales Outstanding (DSO)

- Assess the average number of days it takes a company to collect its
account receivables or convert credit sales into cash.

 Sales by Region
- Determine which regions are fulfilling sales target and which needs
improvement.

 Line of Business (LOB) Expenses vs. Budget

- Compare your real overhead to the budget you projected.
Understanding where you went off track might help you design a more
effective strategy in the future.
 Customer Lifetime Value (CLV)
- CLV allows you to assess the value derived from a long-term
customer connection for your company and identify which channel helps
them gain customers at the best price.

 . Customer Acquisition Cost (CAC)

- Helps the management to evaluate the cost effectiveness of their
marketing campaigns through dividing the total acquisition costs by the
number of new customers.

 Customer Satisfaction & Retention

-Measures the customer satisfaction rate by determining the customer
satisfaction scores and percentage of customers repeating a purchase.

 Net Promoter Score (NPS)

- Assess how likely the customers are going to suggest your
company to someone they know. It is one of the best strategies to predict
long-term company growth.

 Number of Customers
-Determine whether the company meets the customers’ needs
through the number of customers the company gained and lost.

 Customer Support Tickets

-Tickets are any issue brought up by a consumer that the company
must address. It analyzes the number of new tickets, the number of
resolved tickets, and resolution time.

 Percentage of Product Defects

 - Provides the percentage of products that are defective by dividing
the number of defective units to the total number of units. The lower, the
better.

 Line of Business (LOB) Efficiency Measure

- Assess the company's efficiency by comparing the number of
units generated every hour and the amount of time spent in accomplishing
it.

 Employee Turnover Rate (ETR)

-Determines the attrition rate of the company. It helps the
management to know if the workplace culture, employment packages, and
work environment needs improvement.

 . Percentage of Response To Open Positions

-Determines whether the company maximizes the exposure to the
right job seekers by identifying the percentage of qualified applicants for
the open job positions. The higher it is, the better.

 Employee Satisfaction
-It refers to how happy or contented an employee is with his or her
job. Employee satisfaction is critical to the success of any company or
organization as it affects their performance. Employees who are happy
and content with their bosses and work environment are more likely to put
out their best effort to help the organization succeed.