Curriculum Vitae

Mr Paul Stephensen

Contact Details
Address: 22 Solar Street
Coorparoo
Queensland
4151

Country: Australia
Mobile Tel: 0409339738

Primary Email: p.stephensen@qut.edu.au

Secondary Email: paul@paulcstephensen.com

Primary Nationality: Australian

Research
Abstract
In this research I have examined how ePortfolios can be designed for Music postgraduate study through a practice led research
inquiry. This process involved designing two W eb 2.0 ePortfolio systems for a group of five post graduate music research students
.The design process revolved around the application of an iterative methodology called Software Develop as Research (SoDaR)
that seeks to simultaneously develop design and pedagogy. The approach implemented to designing these ePortfolio systems
applied four t theoretical protocols to examine the use of digitised artefacts in ePortfolio systems to enable a dynamic and inclusive
dialogue around representations of the students work.

The research and design process involved an analysis of existing software and literature with a focus upon identifying the
affordances of available W eb 2.0 software and the applications of these ideas within 21 Century life. The five post graduate music
students each posed different needs in relation to the management of digitised artefacts and the communication of their work
amongst peers, supervisors and public display. An ePortfolio was developed for each of them that were flexible enough to address
their needs within the university setting.

Work History

Web developer and research assistant - Sweetfreedom Incorporated. Jan 08 - Present

Contract/Temp
RESEARCH ASSISTANT, WEB DEVELOPER AND NEW MEDIA POLICY ADVISOR

In this role I am currently an ICT consultant, webmaster and treasurer for Sweetfreedom Incorporated. Sweetfreedom Incorporated
organises community based music events that allow music communities, who have a limited voice, to amply and project that voice
further afield. My role as an ICT consultant is to help the board by providing support and education services to the board members,
helping them gain a better understanding of the use of interaction and design tools and how those tools can help their clients. I
have also designed, implemented and managed the Sweetfreedom website for the past two and half years. Sweetfreedom.org
implements a mix of open source technologies that includes Wordpress 3.1, Last.fm, Youtube.com, Myspace.com and
Facebook.com. The board and I are currently researching technologies such as Reverbnation.com, a free music social networking
site, to legally share music from these events and receive donations via Google checkout, see Checkout.google.com.

E-BUSINESS SUPPORT CONSULTANT - MELBOURNEIT

Permanent Oct 08 - Apr 11

x Monitored incoming telephone calls to the various direct and wholesale support queues.
x Answered incoming calls, verified the identity of callers.
x Escalated calls from customers to the other points of escalation as required.
x Logged jobs for customers via the online job system.
x Resolved and completed jobs which could be completed quickly.
x Assisted customers in setting-up Microsoft Exchange Mail, Outlook 2003, Outlook 2007, Outlook 2010
x Tested functionality of mailboxes and websites.
x Provided quick logon/logoff walkthroughs of the W eb-Mail and other product interfaces.
x Managed calls relating to complaints and acted as the customer advocate.
x Meant key performance indicators including, 95 contacts per day and an Average talk time of 4:40 per call.

Page 1 of 3 Curriculum Vitae - Paul Stephensen

POSTR GRADUATE STUDENT AND RESEARCH ASSISTANT- Queensland University of Technology Nov 05 - Sep 08

In this role I was a scholarship holding post graduate student acting as the research assistant and technical writer in
charge of completing my masters of Arts by research thesis. The successful completion of this project allowed me to
create a technical manual which documented how to create a new conceptual framework which allowed for the design,
documentation and implementation of two open source ePortfolio design models. These models acted as a prototype to
assist the project participants in show-casing their creative products and performances via a W eb 2.0 ePortfolio system in
a creative arts production setting. The thesis provides recommendations of policy and design on how ePortfolio designers
can implement W eb 2.0 ePortfolios in similar projects in creative arts university settings. The design process documented
how ePortfolios could be designed for Music postgraduate study through a practice led research inquiry. The design
process also revolved around the application of an iterative methodology called Software Develop as Research (SoDaR)
that simultaneously developed design and pedagogy. The thesis which acts as a technical manual for other ePortfolio
designers was examined and passed at an international level.

CUSTOMER SERVICE CONSULTANT - Queensland University of Technology Apr 99 - Oct 05

Developed advanced customer service skills in a high technology network and provided support and advice to a diverse
community of users

Achievements:

Developed advanced customer service skills in a high technology network and provided support and advice to a diverse
community of users

Duties:

· Answered incoming calls and queries to the helpdesk. Solved technical problems as required.

· Escalated more complex problems to level 2 and 3 technical engineers and other sections of the University were
appropriate.

Education
QUT, Brisbane, Australia 2005 - 2010
• Masters of Arts
Research, Interaction Design

QUT, Brisbane, Australia 2002 - 2005

Masters of Creative Industries (5.895)
Communication and Design, Interaction and Design

Southbank TAFE, Brisbane, Australia 2003 - 2003

Certificate 4 in Information Technology
PC Support and Networking

QUT, Brisbane, Australia 2002 - 2003

Graduate Certificate in Digital Media (6.0)
Digital Media, Interaction and Design, W ebsite Design

Southbank TAFE, Brisbane, Australia 1997 - 1999

Diploma of Information Technology
PC Support and Network Support

Yerronga Institute of TAFE, Brisbane, Australia 1996 - 1996

Certificate 1 Train the Trainer

Publications
Thesis - “Designing ePortfolios for Music postgraduate study. A practice-led inquiry” Paul Stephensen, author, Queensland
University of Technology Brisbane Australia (30 Nov 10)

Page 2 of 3 Curriculum Vitae - Paul Stephensen

Referees

Referee 1: Ms Jemina Venter

Role: WebCentral Customer Service Call Centre Manager
Organisation: Melbourne IT Group
Phone: 0404001971
Email: jem@jeminabox.com
Relationship: Customer Service Call Centre Manager MelbourneIT

Referee 2: Dr Steven Dillon

Organisation: QUT
Role: Senior Lecturer and Academic Supervisor Portfolio 3-Music & Sound
Phone: 0418127788
Email: sc.dillon@qut.edu.au
Relationship: Primary Supervisors, Masters by Research Project and Supervisor for the
Savetodisc research network and Sweetfreedom Incorporated.

Referee 3: Dr Susan Carson,

Role: Head, Postgraduate Studies (Research),
Organisation: Creative Industries Faculty, QUT,
Phone: 07 3138 8115
Email: sj.carson@qut.edu.au

Relationship: Dean of Research.

Referee 4: Mr Graham Keys
Organisation: Brisbane Boys College
Role: Director of Technology and e-Learning
Phone: 0414 641 053
Email: gkeys@bbc.qld.edu.au
Relationship: Primary Supervisor QUT Customer service officer

Page 3 of 3 Curriculum Vitae - Paul Stephensen