Jenis Kelamin

Cumulative
Frequency Percent Valid Percent Percent
Valid L 44 48.9 48.9 48.9
P 46 51.1 51.1 100.0
Total 90 100.0 100.0

Frequency Table

Jenis Kelamin
Frequency Percent Valid Percent Cumulative Percent
Valid L 44 48.9 48.9 48.9
P 46 51.1 51.1 100.0
Total 90 100.0 100.0

Usia
Frequency Percent Valid Percent Cumulative Percent
Valid 20 s.d 29 10 11.1 11.1 11.1
30 s.d 39 22 24.4 24.4 35.6
40 s.d 49 30 33.3 33.3 68.9
>50 28 31.1 31.1 100.0
Total 90 100.0 100.0

Pendidikan
Frequency Percent Valid Percent Cumulative Percent
Valid SD 63 70.0 70.0 70.0
SMP 10 11.1 11.1 81.1
SMA 12 13.3 13.3 94.4
S1 5 5.6 5.6 100.0
Total 90 100.0 100.0
 Pekerjaan
Frequency Percent Valid Percent Cumulative Percent
Valid PNS 1 1.1 1.1 1.1
SWASTA 4 4.4 4.4 5.6
WIRAUSAHA 2 2.2 2.2 7.8
PETANI 83 92.2 92.2 100.0
Total 90 100.0 100.0

Kesesuaian
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak Sesuai 2 2.2 2.2 2.2
Kurang Sesusai 7 7.8 7.8 10.0
Sesuasi 67 74.4 74.4 84.4
Sangat Sesuai 14 15.6 15.6 100.0
Total 90 100.0 100.0

Kemudahan
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak Mudah 2 2.2 2.2 2.2
Kurang Mudah 12 13.3 13.3 15.6
Mudah 58 64.4 64.4 80.0
Sangat Muda 18 20.0 20.0 100.0
Total 90 100.0 100.0

Kecepatan Waktu
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak Cepat 3 3.3 3.3 3.3
Kurang Cepat 17 18.9 18.9 22.2
Cepat 58 64.4 64.4 86.7
Sangat Cepat 12 13.3 13.3 100.0
Total 90 100.0 100.0
 Kewajaran Biaya/Tarif
Frequency Percent Valid Percent Cumulative Percent
Valid Sangat Mahal 1 1.1 1.1 1.1
Kurang Mahal 7 7.8 7.8 8.9
Murah 63 70.0 70.0 78.9
Geratis 19 21.1 21.1 100.0
Total 90 100.0 100.0

Standar Pelayanan
Frequency Percent Valid Percent Cumulative Percent
Valid Tidak Sesuai 1 1.1 1.1 1.1
Kurang Sesusai 9 10.0 10.0 11.1
Sesuasi 69 76.7 76.7 87.8
Sangat Sesuai 11 12.2 12.2 100.0
Total 90 100.0 100.0

Kompetensi Petugas
Frequency Percent Valid Percent Cumulative Percent
Valid Kurang Kompeten 5 5.6 5.6 5.6
Kompeten 71 78.9 78.9 84.4
Sangat Kompeten 14 15.6 15.6 100.0
Total 90 100.0 100.0

Prilaku Petugas
Frequency Percent Valid Percent Cumulative Percent
Valid Kurang Sopan & Rama 6 6.7 6.7 6.7
Sopan & Rama 72 80.0 80.0 86.7
Sangat Sopan & Rama 12 13.3 13.3 100.0
Total 90 100.0 100.0
 Sarana & Prasarana
Frequency Percent Valid Percent Cumulative Percent
Valid Cukup 12 13.3 13.3 13.3
Baik 62 68.9 68.9 82.2
Sangat Baik 16 17.8 17.8 100.0
Total 90 100.0 100.0

Penanganan Pengaduan
Cumulative
Frequency Percent Valid Percent Percent
Valid Tidak Ada 16 17.8 17.8 17.8
Ada Tapi Tidak Berfungsi 8 8.9 8.9 26.7
Berfungsi Kurang Maksimal 34 37.8 37.8 64.4
Dikelola Dengan Baik 32 35.6 35.6 100.0
Total 90 100.0 100.0