Legal

(/en-us/support/legal/) / Service Level Agreements

(/en-us/support/legal/sla/) / Summary

SLA summary for Azure services

Last updated: November 2021

API Management
We guarantee that API Management Service instances running in the Consumption Tier, Basic Tier,
Standard Tier, and Premium Tier deployments scaled within a single region will respond to requests to
perform operations at least 99.95% of the time.

We guarantee that API Management Service instances running in the Premium Tier with deployments
scaled across two or more regions will respond to requests to perform operations at least 99.99% of the
time.​
​

No SLA is provided for the following:​

Developer tier of the API Management Service.

Any self-hosted API Management components.​

View full details (/en-us/support/legal/sla/api-management/)

App Configuration
We guarantee that Configuration Stores running in a customer subscription will be available 99.9% of the
time. No SLA is provided for a Configuration Store under the Free tier.

View full details (/en-us/support/legal/sla/app-configuration/)

App Service
We guarantee that Apps running in a customer subscription will be available 99.95% of the time. No SLA is
provided for Apps under either the Free or Shared tiers.

View full details (/en-us/support/legal/sla/app-service/)

Application Gateway
We guarantee that each Application Gateway Cloud Service having two or more medium or larger
instances, or deployments capable of supporting autoscale or zone redundancy, will be available at least
99.95% of the time.

View full details (/en-us/support/legal/sla/application-gateway/)

Application Insights
Azure Monitor now integrates the capabilities of Log Analytics and Application Insights for monitoring of
your application. You may also continue using Log Analytics and Application Insights as stand-alone
services, if desired. See their respective SLAs below.

Azure Monitor SLA (https://azure.microsoft.com/support/legal/sla/monitor/)

Log Analytics SLA (https://azure.microsoft.com/support/legal/sla/log-analytics/)

We guarantee that the data latency of the Application Insights Service will not exceed two hours 99.9% of
the time.

View full details (/en-us/support/legal/sla/application-insights/)

Automation
We guarantee that at least 99.9% of runbook jobs will start within 30 minutes of their planned start times.

We guarantee at least 99.9% availability of the Azure Automation DSC agent service.

No SLA is provided for the Free tier of Azure Automation.

View full details (/en-us/support/legal/sla/automation/)

Azure Active Directory

We guarantee 99.99% availability of the Azure Active Directory Basic and Premium services. The services
are considered available in the following scenarios:

Users are able to login to the Azure Active Directory service.

Azure Active Directory successfully emits the authentication and authorization tokens required for users
to log into applications connected to the service.

No SLA is offered for the Free edition of Azure Active Directory.

View full details (/en-us/support/legal/sla/active-directory/)

Azure Active Directory B2C

We guarantee at least 99.99% availability of the Azure Active Directory B2C services. The services are
considered "available" in the following scenarios:

The services are able to process user sign-up and sign-in to the Azure AD B2C services.

Azure AD B2C successfully emits the authentication and authorization tokens required for users to log
into applications connected to the service.

View full details (/en-us/support/legal/sla/active-directory-b2c/)

Azure Active Directory Domain Services
We guarantee at least 99.9% of Azure Active Directory Domain Services requests for domain
authentication of user accounts belonging to the Managed Domain, LDAP bind to the root DSE, or DNS
lookup of records will complete successfully.

View full details (/en-us/support/legal/sla/active-directory-ds/)

Azure Advisor
Advisor is a free service, therefore, it does not have a financially backed SLA.

View full details (/en-us/support/legal/sla/advisor/)

Azure Analysis Services

We guarantee that, at least 99.9% of the time Client Operations executed on an Azure Analysis Services
server will succeed.

View full details (/en-us/support/legal/sla/analysis-services/)

Azure API for FHIR

We guarantee that Azure API for FHIR will be available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/azure-api-for-fhir/)

Azure Applied AI Services
We guarantee that Applied AI Services will be available at least 99.9% of the time. No SLA is provided
for the Free tier.

For Azure Bot Services SLA refer to this link (/en-us/support/legal/sla/bot-services/)

For Azure Cognitive Search SLA refer to this link (/en-us/support/legal/sla/search/)

View full details (/en-us/support/legal/sla/azure-applied-ai-services/)

Azure Arc
Azure Arc enabled Kubernetes
We guarantee 99.9% availability on the REST API transactions on Kubernetes Configuration resource on
top of Azure Arc enabled Kubernetes clusters. Availability guarantee is provided only for REST API
transactions on the Kubernetes configuration resource on top of Azure Arc enabled Kubernetes
resource, but not on the connectivity state of the agents deployed on the customer managed
Kubernetes cluster.

As connecting the Kubernetes cluster to Azure Arc enabled Kubernetes is a free operation, no
financially-backed SLA is provided for the availability of Kubernetes Connect service responsible for
connecting Kubernetes clusters to Azure Arc.

View full details (/en-us/support/legal/sla/azure-arc/)

Azure Backup
We guarantee at least 99.9% availability of the backup and restore functionality of the Azure Backup
service.

View full details (/en-us/support/legal/sla/backup/)

Azure Bastion
Azure Bastion provides RDP and SSH access to your virtual machines directly through the Azure Portal
without requiring a public IP on the virtual machine.

We guarantee that Azure Bastion will be available at least 99.95% of the time.

View full details (/en-us/support/legal/sla/azure-bastion/)

Azure Bot Services

We guarantee that 99.9% of the time the Azure Bot Services Premium Channels will successfully receive
and respond to REST API calls to the Premium Channels API Endpoint.

View full details (/en-us/support/legal/sla/bot-services/)

Azure Cognitive Search

We guarantee at least 99.9% availability for index query requests when an Azure Cognitive Search Service
Instance is configured with two or more replicas, and index update requests when an Azure Cognitive
Search Service Instance is configured with three or more replicas. No SLA is provided for the Free tier.

View full details (/en-us/support/legal/sla/search/)

Azure Communication Services

Azure Communication Services has two different SLA categorized by origin:

Calling (audio and video calls – both VoIP and PSTN)

All other core services (SMS, Chat, UTM, Resource Provider, Events, and Notifications)

View full details (/en-us/support/legal/sla/communication-services/)

Azure Cosmos DB
Azure Cosmos DB (/en-us/services/cosmos-db/) is Microsoft's globally distributed
(https://docs.microsoft.com/en-us/azure/cosmos-db/distribute-data-globally) multi-model database
service. It offers turnkey global distribution across any number of Azure regions by transparently scaling
and replicating your data wherever your users are. The service offers comprehensive 99.99% SLAs which
covers the guarantees for throughput, consistency, availability and latency for the Cosmos DB Database
Accounts scoped to a single Azure region configured with any of the five Consistency Levels or Database
Accounts spanning multiple Azure regions, configured with any of the four relaxed Consistency Levels.
Azure Cosmos DB allows configuring multiple Azure regions as writable endpoints for a Database
Account. In this configuration, Cosmos DB offers 99.999% SLA for both read and write availability.

View full details (/en-us/support/legal/sla/cosmos-db/)

Azure Data Explorer

We guarantee at least 99.9% availability of the Azure Data Explorer Service. Formerly known as Kusto.

View full details (/en-us/support/legal/sla/data-explorer/)

Azure Data Lake Storage Gen1

We guarantee that Data Lake Store will be available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/data-lake-store/)

Azure Data Share

We guarantee at least 99.9% of the time we will successfully process requests to perform Azure Data Share
API operations.
View full details (/en-us/support/legal/sla/data-share/)

Azure Database for MariaDB

We guarantee at least 99.99% of the time customers will have connectivity between their Microsoft Azure
Database for MariaDB Server and our Internet gateway.

View full details (/en-us/support/legal/sla/mariadb/)

Azure Database for MySQL

We guarantee at least 99.99% of the time customers will have connectivity between their Microsoft Azure
Database for MySQL Server and our Internet gateway.

View full details (/en-us/support/legal/sla/mysql/)

Azure Database for PostgreSQL

We guarantee at least 99.99% of the time customers will have connectivity between their Microsoft Azure
Database for PostgreSQL Server- Single Server and our Internet gateway.

We guarantee at least 99.95% of the time customers will have connectivity to their Microsoft Azure
Database for PostgreSQL – Hyperscale (Citus) High Availability Nodes.

We guarantee at least 99.99% of the time customers will have connectivity to their Microsoft Azure
Database for PostgreSQL – Flexible server configured with Zone Redundant High Availability.

We guarantee at least 99.9% of the time customers will have connectivity to their Microsoft Azure
Database for PostgreSQL – Flexible server configured without Zone Redundant High Availability.

View full details (/en-us/support/legal/sla/postgresql/)

Azure Databricks
We guarantee that Azure Databricks will be available 99.95% of the time.

View full details (/en-us/support/legal/sla/databricks/)

Azure DDoS Protection

We guarantee DDoS Protection Service will be available at least 99.99% of the time.

View full details (/en-us/support/legal/sla/ddos-protection/)

Azure Dedicated HSM

Azure Dedicated HSM is a free service, therefore, it does not have a financially backed SLA.

View full details (/en-us/support/legal/sla/azure-dedicated-hsm/)

Azure Defender
We guarantee 99.9% availability of a Protected Node’s Security Monitoring information for the Standard
tier of Azure Defender. No SLA is provided for the Free tier of Azure Security Center.

View full details (/en-us/support/legal/sla/security-center/)

Azure DevOps
 We guarantee at least 99.9% availability of Azure DevOps Services for paid Azure DevOps Services users,
including users with paid User-Based Extensions to Azure DevOps Services, to access the associated
Azure DevOps Services account.

We guarantee at least 99.9% availability to execute load testing operations using the paid Azure Test
Plans Load Testing Service.

We guarantee at least 99.9% availability to execute build and deployment operations using the paid
Azure Pipelines.

View full details (/en-us/support/legal/sla/azure-devops/)

Azure DevTest Labs

Azure DevTest Labs is a free service, therefore, it does not have a financially backed SLA itself. The
availability of your Lab is based on the SLA of the underlying virtual machines, storage and key vault
resources used. Please see the Virtual Machine SLA (/en-us/support/legal/sla/virtual-machines/), Storage
SLA (/en-us/support/legal/sla/storage/) and Key Vault SLA (/en-us/support/legal/sla/key-vault/) for more
details.

View full details (/en-us/support/legal/sla/devtest-lab/)

Azure Digital Twins

We guarantee that Azure Digital Twins will be available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/digital-twins/)

Azure DNS
We guarantee that valid DNS requests will receive a response from at least one Azure DNS name server
100% of the time.

View full details (/en-us/support/legal/sla/dns/)

Azure ExpressRoute
We guarantee a minimum of 99.95% ExpressRoute dedicated circuit availability.

View full details (/en-us/support/legal/sla/expressroute/)

Azure Firewall
Azure Firewall offers fully stateful native firewall capabilities for Virtual Network resources, with built-in
high availability and the ability to scale automatically.

We guarantee that Azure Firewall will be available at least 99.95% of the time, when deployed within a
single Availability Zone.

We guarantee that Azure Firewall will be available at least 99.99% of the time, when deployed within two
or more Availability Zones in the same Azure region.

View full details (/en-us/support/legal/sla/azure-firewall/)

Azure Firewall Manager

Azure Firewall Manager does not have a financially backed SLA of its own. The underlying services are
governed by their own SLAs. Please see the Azure Firewall (https://azure.microsoft.com/en-
us/support/legal/sla/azure-firewall/v1_1/), VPN Gateway (https://azure.microsoft.com/en-
us/support/legal/sla/vpn-gateway/v1_4/) and Azure Virtual WAN (https://azure.microsoft.com/en-
us/support/legal/sla/virtual-wan/v1_0/) SLA’s for more details.

View full details (/en-us/support/legal/sla/firewall-manager/)

Azure Front Door

We guarantee that at least 99.99% of the time Front Door will respond to client requests and deliver the
requested content without error. We will review and accept data from any commercially reasonable
independent measurement system that you choose to monitor your content. You must select a set of
agents from the measurement system’s list of standard agents that are generally available and represent
at least five geographically diverse locations in major worldwide metropolitan areas (excluding PR of
China).

View full details (/en-us/support/legal/sla/frontdoor/)

Azure Functions
For Function Apps running on the Consumption plan, we guarantee that the associated functions will run
99.95% of the time after trigger is successfully fired.

For Function Apps running on the Premium plan or the Dedicated App Service plan, we guarantee that the
associated compute will be available 99.95% of the time.

View full details (/en-us/support/legal/sla/functions/)

Azure Guest Configuration for Azure Arc Connected Servers

We guarantee 99.9% availability on the REST API transactions for the Guest Configuration ARM resource
provider. Availability guarantee is provided only for REST API transactions, not on the connectivity state
of the Guest Configuration client capability in the Azure Arc agent.

View full details (/en-us/support/legal/sla/guest-configuration/)

Azure HPC Cache

Azure HPC Cache does not offer a financially backed service level agreement.

View full details (/en-us/support/legal/sla/hpc-cache/)

Azure Information Protection
We guarantee that end users will be able to create and consume IRM documents and emails 99.9% of the
time.

View full details (/en-us/support/legal/sla/information-protection/)

Azure IoT Central

We guarantee that IoT Central will be available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/iot-central/)

Azure IoT Edge

Azure IoT Edge is a free service, therefore, it does not have a financially backed SLA.

View full details (/en-us/support/legal/sla/iot-edge/)

Azure IoT Hub

For IoT Hub, we promise that at least 99.9% of the time deployed IoT hubs will be able to send
messages to and receive messages from registered devices and the Service will able to perform create,
read, update, and delete operations on IoT hubs.

For the IoT Hub Device Provisioning Service, we promise that at least 99.9% of the time deployed
provisioning services will be able to receive provisioning requests from devices and register them to an
IoT hub.

No SLA is provided for the Free Tier of IoT Hub.

View full details (/en-us/support/legal/sla/iot-hub/)

Azure Key Vault Managed HSM
We guarantee that we will process Managed HSM transactions within 5 seconds at least 99.9% of the time.

View full details (/en-us/support/legal/sla/key-vault-managed-hsm/)

Azure Kubernetes Service (AKS)

For customers who have purchased an Azure Kubernetes Service (AKS) Uptime SLA, we guarantee uptime
of 99.95% for the Kubernetes API Server for AKS Clusters that use Azure Availability Zones and 99.9% for
AKS Clusters that do not use Azure Availability Zones. For customers using free clusters, AKS does not
offer a financially-backed service level agreement, but strives to attain at least 99.5% availability for the
Kubernetes API server. The availability of the agent nodes in your cluster is covered by the Virtual
Machines (/en-us/support/legal/sla/virtual-machines/) SLA. Please see the Virtual Machines SLA for more
details.

View full details (/en-us/support/legal/sla/kubernetes-service/)

Azure Lab Services

For any Lab Virtual Machine provisioned as part of Azure Lab Services we guarantee you will have Lab
Virtual Machine Connectivity of at least 99.9%.

View full details (/en-us/support/legal/sla/lab-services/)

Azure Logic Apps

We guarantee that Logic Apps running in a customer subscription will be available 99.9% of the time.

View full details (/en-us/support/legal/sla/logic-apps/)

Azure Managed Applications
Azure Managed Applications does not have a financially backed SLA of its own. The underlying
infrastructure and software services are governed by their own SLAs.

View full details (/en-us/support/legal/sla/managed-applications/)

Azure Managed Instance for Apache Cassandra

For each Cassandra Data Center deployed using Azure Managed Instance for Apache Cassandra, we
guarantee you will have connectivity to the Cassandra Data Center at least 99.95% of the time, provided
your Cassandra Data Center meets the Compliant Networking Configuration requirements.

For each Cassandra Data Center deployed with Availability Zone support enabled in an Azure region
that supports Availability Zones, we guarantee you will have connectivity to the Cassandra Data Center
at least 99.99% of the time, provided your Cassandra Data Center meets the Compliant Networking
Configuration requirements.

View full details (/en-us/support/legal/sla/managed-instance-apache-cassandra/)

Azure Maps
We guarantee that Azure Maps will be available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/azure-maps/)

Azure Monitor
Azure Monitor now integrates the capabilities of Log Analytics and Application Insights for monitoring of
your application. You may also continue using Log Analytics and Application Insights as stand-alone
services, if desired. See their respective SLAs below.
Log Analytics SLA (/en-us/support/legal/sla/log-analytics/)

Application Insights SLA (/en-us/support/legal/sla/application-insights/)

Azure Monitor allows you to collect granular performance and utilization data, activity and diagnostics
logs, and define alerts and notifications from your Azure resources in a consistent manner. We guarantee
99.9% of the time, Azure Monitor will execute alert rules, trigger, and deliver notifications.

View full details (/en-us/support/legal/sla/monitor/)

Azure NetApp Files

We guarantee at least 99.99% availability of the Azure NetApp Files service.

View full details (/en-us/support/legal/sla/netapp/)

Azure Open Datasets

Azure Open Datasets is a free service, therefore, it does not have a financially backed SLA.

View full details (/en-us/support/legal/sla/open-datasets/)

Azure Policy
Azure Policy is a free service, therefore, it does not have a financially backed SLA.

View full details (/en-us/support/legal/sla/azure-policy/)

Azure Private Link

We guarantee that Azure Private Link will be available at least 99.99% of the time.

View full details (/en-us/support/legal/sla/private-link/)

Azure Purview
We guarantee that Purview Service will be available at least 99.9% of the time.

No SLA is provided for the Free tier of Purview Service.

View full details (/en-us/support/legal/sla/purview/)

Azure Red Hat OpenShift

We guarantee that Azure Red Hat OpenShift will be available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/openshift/)

Azure Route Server

Azure Route Server simplifies dynamic routing between your network virtual appliance and your virtual
network. You won't need to configure static routes or write custom scripts to handle route changes in your
network.

We guarantee that Azure Route Server will be available at least 99.95% of the time.

View full details (/en-us/support/legal/sla/route-server/)

Azure RTOS
No SLA is provided for Real-Time Operating System (RTOS).

View full details (/en-us/support/legal/sla/azure-rtos/)

Azure Sentinel
Azure Sentinel is built on the foundation of Azure Monitor Log Analytics. Availability of Azure Sentinel is
based on the SLA for Log Analytics. Please see Log Analytics SLA (/support/legal/sla/log-analytics/) for
more details.

View full details (/en-us/support/legal/sla/azure-sentinel/)

Azure SignalR Service

We guarantee that SignalR Service will be available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/signalr-service/)

Azure Site Recovery

For each Protected Instance configured for On-Premises-to-On-Premises Failover, we guarantee at least
99.9% availability of the Site Recovery service. Availability is calculated over a monthly billing cycle.

For each Protected Instance configured for On-Premises-to-Azure planned and unplanned Failover, we
guarantee a two-hour Recovery Time Objective.

For each Protected Instance configured for Azure-to-Azure Failover, we guarantee a two-hour Recovery
Time Objective.

View full details (/en-us/support/legal/sla/site-recovery/)

Azure Sphere
Azure Sphere does not have a monthly charge, therefore, it does not have a financially backed SLA.

View full details (/en-us/support/legal/sla/azure-sphere/)

Azure Spring Cloud

We guarantee that Azure Spring Cloud Apps running in a Customer subscription will be available 99.9% of
the time.

No SLA is provided for Apps under the Basic Tier

View full details (/en-us/support/legal/sla/spring-cloud/)

Azure SQL Database

Azure SQL Database is a fully managed relational database with built-in regional high availability and
turnkey geo-replication to any Azure region. It includes intelligence to support self-driving features such
as performance tuning, threat monitoring, and vulnerability assessments and provides fully automated
patching and updating of the code base.

Azure SQL Database Business Critical or Premium tiers configured as Zone Redundant Deployments
have an availability guarantee of at least 99.995%.

Azure SQL Database Business Critical or Premium tiers not configured for Zone Redundant
Deployments, General Purpose, Standard, or Basic tiers, or Hyperscale tier with two or more replicas
have an availability guarantee of at least 99.99%.

Azure SQL Database Hyperscale tier with one replica has an availability guarantee of at least 99.95% and
99.9% for zero replicas.

View full details (/en-us/support/legal/sla/azure-sql-database/)

Azure SQL Managed Instance
Azure SQL Managed Instance is a fully managed relational database instance with built-in regional high
availability and turnkey geo-replication to any Azure region. It provides broad compatibility with SQL
Server, enabling on-premises application modernization at scale. Built-in intelligence supports self-driving
features such as performance tuning, threat monitoring, and vulnerability assessments and provides fully
automated patching and updating of the code base.

The Azure SQL Managed Instance has an availability guarantee of at least 99.99%. This applies to both the
Business Critical tier and the General Purpose tiers.

View full details (/en-us/support/legal/sla/azure-sql-sql-managed-instance/)

Azure Stream Analytics

We guarantee at least 99.9% availability of the Stream Analytics API.

We guarantee that 99.9% of the time, deployed Stream Analytics jobs will be either processing data or
available to process data.

View full details (/en-us/support/legal/sla/stream-analytics/)

Azure Synapse Analytics

We guarantee that, at least 99.9% of the time client operations executed on a database in Azure Synapse
will succeed.

We guarantee at least 99.9% of the time we will successfully process requests to perform operations
against Data Integration Resources used in Azure Synapse.

We guarantee that at least 99.9% of the time, all Azure Synapse pipeline activity runs will initiate within
4 minutes of their scheduled execution times.

We guarantee that at least 99% of the Apache Spark sessions will be created successfully.

View full details (/en-us/support/legal/sla/synapse-analytics/)

Azure Time Series Insights
We guarantee that at least 99.9% of the time, we will successfully process requests to the Time Series
Insights data plane API.

View full details (/en-us/support/legal/sla/time-series-insights/)

Azure Virtual Desktop

For Azure Virtual Desktop service eligibility, see licensing terms described here (/en-
us/pricing/details/virtual-desktop/). Microsoft does not offer a financially backed service level agreement.
We strive to attain at least 99.9% availability for the Azure Virtual Desktop service URLs. The availability of
the session host virtual machines in your subscription is covered by the Virtual Machines SLA.

Please see the Virtual Machines SLA (/en-us/support/legal/sla/virtual-machines/) for more details.

View full details (/en-us/support/legal/sla/virtual-desktop/)

Azure VMware Solution

We guarantee that Azure VMware Solution will be available at least 99.9% of the time.

We guarantee that the Azure VMware management tools (vCenter Server and NSX Manager) will be
available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/azure-vmware/)

Azure VMware Solution by CloudSimple

We guarantee that Azure VMware Solutions will be available at least 99.9% of the time.
 We guarantee that the Azure VMware management tools (vCenter Server and NSX Manager) will be
available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/azure-vmware-cloudsimple/)

Azure Web PubSub

We guarantee that WebPubSub Service will be available at least 99.9% of the time.

No SLA is provided for the Free tier of WebPubSub Service.

View full details (/en-us/support/legal/sla/web-pubsub/)

BareMetal Infrastructure
For BareMetal Infrastructure ("BareMetal") workloads that has been configured in High Availability pair,
we guarantee you will have connectivity to at least one instance at least 99.99% of the time.

For any Single Instance, we guarantee you will have connectivity at least 99.9% of the time.

View full details (/en-us/support/legal/sla/baremetal-infrastructure/)

BizTalk Services
We guarantee that at least 99.9% of the time customers will have connectivity between their BizTalk
Service Environments in the Basic, Standard and Premium tiers and our Internet gateway. We do not offer
an SLA for the BizTalk Services Developer tier.

View full details (/en-us/support/legal/sla/biztalk-services/)

Cache
For any Standard, Premium, Enterprise, and Enterprise Flash tier Cache, we guarantee that you will have
connectivity to the Cache Endpoint at least 99.9% of the time.

For any Enterprise and Enterprise Flash tier Cache deployed to three or more Availability Zones in the
same Azure region, we guarantee that you will have connectivity to the Cache Endpoint at least 99.99%
of the time.

For any Enterprise and Enterprise Flash tier Cache deployed (1) to at least three Azure regions and three
or more Availability Zones in each region and (2) with active geo-replication enabled for all Cache
instances, we guarantee that you will have connectivity to one regional Cache Endpoint at least 99.999%
of the time once the active geo-replication feature becomes generally available (i.e., is not a preview
feature).

View full details (/en-us/support/legal/sla/cache/)

Cloud Services and Virtual Machines

For Cloud Services, we guarantee that when you deploy two or more role instances in different fault and
upgrade domains, at least one role instance will have Role Instance Connectivity at least 99.95% of the
time.

For all Virtual Machines that have two or more instances deployed in the same Availability Set, we
guarantee you will have Virtual Machine Connectivity to at least one instance at least 99.95% of the
time.

For any Single Instance Virtual Machine using premium storage for all disks, we guarantee you will have
Virtual Machine Connectivity of at least 99.9%.

View full details (/en-us/support/legal/sla/virtual-machines/)

Cognitive Services
We guarantee that Cognitive Services running in the Standard tier will be available at least 99.9% of the
time. No SLA is provided for the Free tier.

View full details (/en-us/support/legal/sla/cognitive-services/)

Container Registry
Azure Container Registry is a free service, therefore does not have a financially backed SLA. However, for
the availability of underlying storage the Storage SLA applies. See Storage SLA (/en-
us/support/legal/sla/storage/) for further details.

View full details (/en-us/support/legal/sla/container-registry/)

Content Delivery Network

We guarantee that at least 99.9% of the time CDN will respond to client requests and deliver the
requested content without error. We will review and accept data from any commercially reasonable
independent measurement system that you choose to monitor your content. You must select a set of
agents from the measurement system’s list of standard agents that are generally available and represent
at least five geographically diverse locations in major worldwide metropolitan areas (excluding PR of
China).

View full details (/en-us/support/legal/sla/cdn/)

Cost Management + Billing

We guarantee that the Azure Cost Management service, for viewing and managing your Cross Cloud
spend (currently Cross Cloud is limited only to AWS), will be available 99.9% of the time.

SLA will not apply when failure to view spend data is due to issues with Cross Cloud endpoints, services
outside of Azure Cost Management, or Customer changes to their Azure configuration.

No SLA is provided for viewing and managing your Azure spend as it is a free service.

View full details (/en-us/support/legal/sla/cost-management/)

Data Catalog
We guarantee at least 99.9% availability of the Data Catalog Standard Edition for Data Catalog
Administrators to complete the operation of adding and/or removing users.

We guarantee at least 99.9% availability of the Data Catalog Standard Edition for Data Catalog users to
execute API calls to the Data Catalog service for registering, searching for and deleting entries.

No SLA is provided for the Free Edition of Azure Data Catalog

View full details (/en-us/support/legal/sla/data-catalog/)

Data Lake Analytics

We guarantee that Data Lake Analytics will be available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/data-lake-analytics/)

Event Grid
We guarantee that Customers will be able to publish messages to Event Grid 99.99% of the time.

View full details (/en-us/support/legal/sla/event-grid/)

Event Hubs
For Basic and Standard tiers, we guarantee that Event Hubs will be available at least 99.95% of the time.

For Premium and Dedicated tiers, we guarantee that Event Hubs will be available at least 99.99% of the
time.

View full details (/en-us/support/legal/sla/event-hubs/)

HDInsight
For HDInsight, we guarantee that any HDInsight Cluster that you deploy will have external connectivity at
least 99.9% of the time over a monthly billing cycle.

View full details (/en-us/support/legal/sla/hdinsight/)

Health Bot
We guarantee that 99.9% of the time the Azure Health Bot Channels will successfully receive and respond
to REST API calls to the Azure Health Bot Channels API Endpoint.

View full details (/en-us/support/legal/sla/health-bot/)

Key Vault
We guarantee that we will process Key Vault transactions within 5 seconds at least 99.99% of the time.

View full details (/en-us/support/legal/sla/key-vault/)

Load Balancer
We guarantee that a Load Balanced Endpoint using Azure Standard Load Balancer, serving two or more
Healthy Virtual Machine Instances, will be available 99.99% of the time.

Basic Load Balancer is excluded from this SLA.

View full details (/en-us/support/legal/sla/load-balancer/)

Log Analytics
Azure Monitor now integrates the capabilities of Log Analytics and Application Insights for monitoring of
your application. You may also continue using Log Analytics and Application Insights as stand-alone
services, if desired. See their respective SLAs below.

Azure Monitor SLA (/en-us/support/legal/sla/monitor/)

Application Insights SLA (/en-us/support/legal/sla/application-insights/)

We guarantee that at least 99.9% of the time, log data will be indexed within six hours of the data being
queued for indexing by the Operations Management Suite Log Analytics Service.

No SLA is provided for the Free tier of Operations Management Suite Log Analytics.

View full details (/en-us/support/legal/sla/log-analytics/)

Machine Learning Studio

For the Request Response Service (RRS), we guarantee 99.95% availability of API transactions.

For the Batch Execution Service (BES) and management APIs, we guarantee 99.9% availability of API
transactions.

No SLA is provided for the Free tier of Machine Learning.

View full details (/en-us/support/legal/sla/machine-learning-studio/)

Managed Disks
Managed Disks does not have a financially backed SLA itself. The availability of Managed Disks is based
on the SLA of the underlying storage used and virtual machine to which it is attached. Please see the
Virtual Machines (/en-us/support/legal/sla/virtual-machines/) and Storage SLA (/en-
us/support/legal/sla/storage/) for more details.

View full details (/en-us/support/legal/sla/managed-disks/)

Media Services
For Media Services Encoding, we guarantee 99.9% availability of REST API transactions.

For Streaming, we will successfully service requests with a 99.9% availability guarantee for existing
media content when at least one Streaming Unit is purchased.

For Live Channels, we guarantee that running Channels will have external connectivity at least 99.9% of
the time.

For Content Protection, we guarantee that we will successfully fulfill key requests at least 99.9% of the
time.

For Indexer, we will successfully service Indexer Task requests processed with an Encoding Reserved Unit
99.9% of the time.

View full details (/en-us/support/legal/sla/media-services/)

Mobile Services
We guarantee 99.9% availability of REST API calls to all provisioned Azure Mobile Services running in
Standard and Premium tiers in a customer subscription. No SLA is provided for the Free tier of Mobile
Services.

View full details (/en-us/support/legal/sla/mobile-services/)

Network Watcher
We guarantee that 99.9% of the time Network Diagnostic Tools will successfully execute and return a
response.

View full details (/en-us/support/legal/sla/network-watcher/)

Power BI Embedded
We guarantee at least 99.9% availability of Power BI Embedded for users to execute API calls and embed
reports.

View full details (/en-us/support/legal/sla/power-bi-embedded/)

Remote Rendering
We guarantee 99.9% availability of REST API transactions for the Conversion functionality.

We guarantee that Rendering Sessions will have external connectivity at least 99.9% of the time.

View full details (/en-us/support/legal/sla/remote-rendering/)

SAP HANA on Azure Large Instances

For SAP HANA on Azure that has been configured in a High Availability Pair, we guarantee you will have
connectivity to at least one instance at least 99.99% of the time.

For any Single Instance, we guarantee you will have connectivity at least 99.9% of the time.

View full details (/en-us/support/legal/sla/sap-hana-large/)

Scheduler
We guarantee that at least 99.9% of the time all scheduled jobs will initiate within 30 minutes of their
planned execution times.

View full details (/en-us/support/legal/sla/scheduler/)

Service Bus
For Service Bus Relays, we guarantee that at least 99.9% of the time, properly configured applications
will be able to establish a connection to a deployed Relay.

For Service Bus Queues and Topics, we guarantee that at least 99.9% of the time, properly configured
applications will be able to send or receive messages or perform other operations on a deployed Queue
or Topic.

For Service Bus Basic and Standard Notification Hub tiers, we guarantee that at least 99.9% of the time,
properly configured applications will be able to send notifications or perform registration management
operations with respect to a Notification Hub.

For Event Hubs Basic and Standard tiers, we guarantee that at least 99.9% of the time, properly
configured applications will be able to send or receive messages or perform other operations on the
Event Hub.

View full details (/en-us/support/legal/sla/service-bus/)

Service Fabric
Service Fabric is a free service, therefore, it does not have a financially backed SLA itself. The availability of
your Service Fabric cluster is based on the SLA of the underlying virtual machines and storage resources
used. Please see the Virtual Machine SLA (/en-us/support/legal/sla/virtual-machines/) and Storage SLA
(/en-us/support/legal/sla/storage/) for more details.

View full details (/en-us/support/legal/sla/service-fabric/)

Spatial Anchors
We guarantee that Azure Spatial Anchors will be available at least 99.9% of the time.

View full details (/en-us/support/legal/sla/spatial-anchors/)

SQL Server Stretch Database
We guarantee at least 99.9% of the time customers will have connectivity between their SQL Server Stretch
Database and our Internet gateway.

View full details (/en-us/support/legal/sla/sql-server-stretch-database/)

Static Web Apps

We guarantee that Apps running in the Standard hosting plan will be available 99.95% of the time. No SLA
is provided for Apps in the Free plan.

View full details (/en-us/support/legal/sla/app-service-static/)

Storage Accounts
We guarantee that at least 99.99% (99.9% for Cool Access Tier) of the time, we will successfully process
requests to read data from Read Access-Geo Redundant Storage (RA-GRS) Accounts, provided that
failed attempts to read data from the primary region are retried on the secondary region.

We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process
requests to read data from Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo
Redundant Storage (GRS) Accounts.

We guarantee that at least 99.9% (99% for Cool Access Tier) of the time, we will successfully process
requests to write data to Locally Redundant Storage (LRS), Zone Redundant Storage (ZRS), and Geo
Redundant Storage (GRS) Accounts and Read Access-Geo Redundant Storage (RA-GRS) Accounts.

View full details (/en-us/support/legal/sla/storage/)

StorSimple
 We guarantee at least 99.9% availability of the Backup, Cloud Tiering, and Restore functionality of the
Azure StorSimple service.

We guarantee at least 99.9% of the time we will successfully process requests to the Azure StorSimple
Data Manager.

View full details (/en-us/support/legal/sla/storsimple/)

Traffic Manager
We guarantee that DNS queries will receive a valid response from at least one of our Azure Traffic
Manager name server clusters at least 99.99% of the time.

View full details (/en-us/support/legal/sla/traffic-manager/)

Virtual Machine Scale Sets

Virtual Machine Scale Sets is a free service, therefore, it does not have a financially backed SLA itself.
However, if the Virtual Machine Scale Sets includes Virtual Machines in at least 2 Fault Domains, the
availability of the underlying Virtual Machines SLA applies. See the Virtual Machines SLA for more details.

View full details (/en-us/support/legal/sla/virtual-machine-scale-sets/)

Virtual WAN
Azure Virtual WAN is a networking service providing optimized and automated branch to branch
connectivity through Azure. Virtual WAN allows customers to connect branches to each other and Azure,
centralizing their network and security needs with virtual appliances such as firewalls and Azure network
and security services.

We guarantee 99.95% availability for Azure Virtual WAN.

View full details (/en-us/support/legal/sla/virtual-wan/)

Visual Studio App Center
We guarantee at least 99.9% availability to execute build operations using Visual Studio App Center
Build Service.

We guarantee at least 99.9% availability to execute test operations using Visual Studio App Center Test
Service.

We guarantee at least 99.9% availability to execute push notification operations using Visual Studio App
Center Push Notification Service.

View full details (/en-us/support/legal/sla/app-center/)

VPN Gateway
We guarantee 99.9% availability for each Basic Gateway for VPN or Basic Gateway for ExpressRoute.

We guarantee 99.95% availability for each Standard, High Performance, VpnGw1, VpnGw2, VpnGw3
Gateway for VPN.

We guarantee 99.95% availability for each Standard, High Performance, Ultra Performance Gateway for
ExpressRoute.

View full details (/en-us/support/legal/sla/vpn-gateway/)

Web Application Firewall

Web Application Firewall availability guarantees are included in the SLA of the deployment option chosen,
Application Gateway or Azure Front Door. Please see the Application Gateway SLA (/en-
us/support/legal/sla/application-gateway/), and Azure Front Door SLA (/en-
us/support/legal/sla/frontdoor/) for more details.

View full details (/en-us/support/legal/sla/web-application-firewall/)

Windows 10 IoT Core Services
For Device Update Center, we promise that at least 99.9% of the time, the Customer will be able to sign
into Device Update Center and the Service will able to create device models, create packages, publish
packages, and flight updates to devices.

For LTSC access, we promise that at least 99.9% of the time users will be able to sign into Device Update
Center and the Service will provide access to updates for LTSC releases of Windows 10 IoT Core.

Device Health Attestation is a client-side technology; therefore, it does not have an online services SLA.

View full details (/en-us/support/legal/sla/windows-10-iot-core/)

Microsoft will provide at least 90 days' notice for adverse material changes to any of the SLAs listed above.

Availability for all Azure services is calculated over a monthly billing cycle. Click here
(https://go.microsoft.com/fwlink/?LinkId=517017&clcid=0x409) to download SLA for most Microsoft
Azure Services. The SLA for Active Directory can be found here
(https://www.microsoftvolumelicensing.com/DocumentSearch.aspx?Mode=3&DocumentTypeId=37).