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G11 - Module 1
G11 - Module 1
IN
COMPUTER SYSTEMS
SERVICING NC-II
(The New Normal Way of Learning)
SY. 2020-2021
Handed to:
______________________________________
Name of Learner (Grade 11)
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Welcome to the Module “Applying of Quality Standards”. This module contains training materials and activities
for you to complete.
The unit of competency “Apply Quality Standards” contains knowledge, skills and attitudes required for a
Computer Systems Servicing NC II course.
You are required to go through a series of learning activities in order to complete each of the learning outcomes of
the module. In each learning outcome there are Information Sheets and Activity Sheets. Follow these activities on your
own and answer the Self-Check at the end of each learning activity.
If you have questions, don’t hesitate to ask your instructor for assistance.
You may already have some of the knowledge and skills covered in this module because you have:
o been working for some time
o already have completed training in this area.
If you can demonstrate to your instructor that you are competent in a particular skill or skills, talk to him/her about
having them formally recognized so you don’t have to do the same training again. If you have a qualification or Certificate
of Competency from previous training, show it to your instructor. If the skills you acquired are still current and relevant to
this module, they may become part of the evidence you can present for RPL. If you are not sure about the currency of your
skills, discuss it with your instructor.
ask your instructor to assess your competency so you can proceed to the next common competency of this subject
which is PERFORM MENSURATION AND CALCULATIONS where you will study about different computer vital
components and how a computer system processes a specific task for its everyday use.
Result of your assessment will be recorded in your competency profile. All the learning activities are designed for
you to complete at your own pace.
Inside this module you will find the activities for you to complete followed by relevant information sheets for
each learning outcome. Each learning outcome may have more than one learning activity.
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Computer system
- The complete computer comprises the central processing unit (CPU), memory and related electronics (main cabinet), all
the peripheral devices connected to it, and its operating system. Computer systems fall into two broad divisions: clients and
servers. Client machines fall into three categories from low to high end: laptop, desktop, and workstation. Servers range
from small to large: low-end, midrange, and mainframes.
Configuration
- The makeup of a system; to "configure" is to choose options in order to create a custom system. “Configurability” is a
system’s ability to be changed or customized.
Connector
- Any plug and socket that links two devices together. Although taken for granted and rarely in the limelight, connectors
are a huge industry, and the quality of these components is more critical than most people would imagine.
Display adapter
- A plug-in card in a desktop computer that converts the images created in the computer to the electronic signals required
by the monitor. It determines the maximum resolution, refresh rate, and number of colors that can be displayed, which the
monitor must also be able to support. On many PC motherboards, the display adapter circuits are built into the chipset, and
an accelerated graphics port (AGP) card or peripheral component interconnect (PCI) card is not required.
Expansion board
- A printed circuit board that plugs into an expansion slot and extends the computer's capability to control a peripheral
device. All the boards (cards) that plug into a computer's bus are expansion boards, such as display adapters, disk controllers,
network adapters, and sound cards.
Expansion bus
- An input/output bus typically comprises a series of slots on the motherboard. Expansion boards (cards) are plugged into
the bus. Industry standard architecture (ISA) and PCI are the common expansion buses in a personal computer (PC).
Operating system
- The master control program that runs the computer; the first program loaded when the computer is turned on, its main
part, the “kernel,” resides in memory at all times. The operating system sets the standards for all application programs that
run in the computer. The applications “talk to” the operating system for all user interfaces and file management operations.
Peripheral
- Any hardware device connected to a computer, such as a monitor, keyboard, printer, disk, tape, graphics tablet, scanner,
joy stick, paddle, or mouse
Server
- A computer system in a network that is shared by multiple users. Servers come in all sizes from x86-based PCs to IBM
mainframes. A server may have a keyboard, monitor and mouse directly attached, or one keyboard, monitor and mouse
may connect to any number of servers via a KVM switch. Servers may be also be accessed only through a network
connection as well.
Sound card
- Also called a “sound board” or “audio adapter,” it is a computer expansion board that records and plays back sound,
providing inputs from a microphone or other sound source and outputs to speakers or an external amplifier. The de facto
standard for sound card compatibility in PCs is Creative Labs’ Sound Blaster.
User Interface
- All graphics based today, the user interface includes the windows, menus and method of interaction between you and the
computer. Prior to the Mac, Windows, and Motif (UNIX) interfaces, all interaction was based on commands entered by the
user. Operating systems may support optional interfaces and allow a new shell, or skin, to be used instead.
Virus
- Software used to infect a computer; after the virus code is written, it is buried within an existing program. Once that
program is executed, the virus code is activated and attaches copies of itself to other programs in the system. Infected
programs copy the virus to other programs.
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Objective: In this topic, you must relate material properties to product and process quality. Matutunan mo dito kung
paano pumili ng magandang klase ng mga materyales para sa isang proyekto na iyong isasagawa.
These are the factors that must be taken into consideration when choosing the right material for their components and
assemblies:
Link: https://www.computerhope.com/jargon/s/systrequ.htm
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The characteristic of the materials to be used for specific project must be:
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2. Reliable - It means that you can be sure that it will perform its function well, will operate safely and will give the
best it could give. (maaaring tingnan at pakinggan ang mga feedback ng ibang user ng isang materyales na bibilhin)
4. Low cost - It doesn’t mean that you will choose for the less expensive one and exclude the quality. Low cost
means you can afford to buy the materials without hurting your pocket and assure of better quality.
(kung kaya naming bilhin ay bilhin na. Do not settle for less pagdating sa pagpili ng materyales dahil kalidad pa rin ang pinaka-
importante)
Reference: CBLM of TESDA CSS NC2 – Applying Quality Standards Module (p. 2-3)
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I. Enumerate at least ten (10) famous brand names of company that are involve in developments of technology
industry and site leading products of each brand or company.
ACTIVITY 1.1
Total Quality Service
II. Please answer the question below. Please use a separate paper:
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Objective: After studying and understanding how good your materials and equipment will become, you should know
the good quality of your workplace and work attitude as well. You must apply the safe working procedures in both
classroom and to your future industry workplace. You will also understand the different factors that affects the good
quality of a certain product, work and services provided in a workplace.
Workplace Procedure is a set of written instructions that identifies the health and safety issues that may arise from the
jobs and tasks that make up a system of work.
Ang pagsunod sa mga tamang hakbang ng paggawa ay mahalaga upang maisagawa ng maayos ang isang
gawain o trabaho. https://www.codea.com.au/publication/workplace-policies-and-procedures/
Reference: CBLM of TESDA CSS NC2 – Applying Quality Standards (p. 12-13)
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I. Write QN if the statement affects the quantity of work and QL if the statement affects the quality of work. Write
your answer on the space provided before each number.
______ 1. Poor scheduling of work
______ 2. Failure to meet expectations for product quality, cost or service
______ 3. Customer/client dissatisfaction
______ 4. Preventable accidents
______ 5. Misuse of sick leave
______ 6. Tardiness
______ 7. Slow response to work requests
______ 8. Break time
______ 9. Excessive visiting
______ 10. Spoilage and/or waste of materials
II. Write TRUE if the statement is correct and FALSE if the otherwise is wrong.
__________ 1. Poor attitude results in performance problem.
__________ 2. A safe working procedure should be written when retrieving old tasks.
__________ 3. Preventable accidents may affect the quantity of work.
__________ 4. Following certain procedure is very important in performing given operation or to a given event.
__________ 5. Safe working procedure should not identify the tasks that are to be undertaken that pose risks.
III. Choose at least 5 examples of work-related errors and explain how can you avoid them as a student or a member
of your family.
Workplace Procedure
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Similarities Difference
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Objective: After considering different workplace procedures and factors that affect you as a good and efficient student
and future worker, you must apply and consider the occupational health and safety procedures when working in any kind
of workplace (industry working area, laboratories, etc.).
Can you identify from the pictures below which of them accordingly apply and practice safety and security in a
workplace?
* Lahat ng mga larawang ito ay hindi nagpapakita ng tamang mga pag-uugali at kasanayan sa isang workplace upang maging ligtas
at maayos ang pagtatrabaho. Hindi naten matitiyak ang ating kaligtasan kung tutularan mo ang isa sa mga nasa larawan.
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1. _______________________ so that there's someone who can take care of you in case of emergency.
2. _____________________________________ and unplug the computer before working on it.
3. _______________________________ your working area to avoid getting electrocuted or accidentally damaging
computer parts.
4. Be careful with tools that may cause __________________.
5. Always ground or discharge yourself before ________________________________________.
6. Do not use __________________ if things don't quite slip into place.
7. ____________ the area before and after using it to maintain sanitation and prevent accidents.
8. Hold the components on the edges and do not touch the ____________________________________.
9. Always wear __________________________________ in accordance with the organization's OHS procedures
and practices.
10. Make sure that the pins are ___________________________ when connecting a cable connector.
11. ___________________________ during workplace accidents, fire and other emergencies are recognized.
12. Use brush, compressed air or blower in ___________________________________.
ACTIVITY 1.3
Occupational Health & Safety Procedures
Essay
Instructions: Use extra sheet of paper to answer the following questions. You can use our Filipino language if
you wish.
Objective: In accordance with the topic about OH&S, you must avoid damaging and destroying the computer
components and other electronic devices by applying the proper control and management procedures of ESD.
Electrostatic discharge - is the sudden flow of electricity between two electrically charged objects caused by contact, an
electrical short, or dielectric breakdown. A buildup of static electricity can be
caused by tribo-charging or by electrostatic induction.
This can cause a device to malfunction at any moment of its lifespan.
• Human body is electrically conductive because of the electrons flow inside us.
• The electricity produced by our bodies is what allows synapses signals (to pass an electrical or chemical signal to
another neuron or to the target effector cell) for heartbeats to occur.
• Electro Static Discharge (ESD) is one of the few things you can do to damage or destroy your computer or parts
in your computer.
Handling Precautions
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https://us.answers.acer.com/app/answers/detail/a_id/1791/~/what-are-some-tips-for-preventing-electrostatic-discharge-
damage%3F
ESD Tools
Maaaring mong i-check ang mga sumusunod na links para sa iba pang kaalaman tungkol sa ESD Prevention:
https://www.intel.com/content/www/us/en/quality/electro-static-discharge-methods-prevention-video.html
https://www.youtube.com/watch?v=QNahnyx9OWQ
https://www.youtube.com/watch?v=bWXNOemu2j4
http://www.electronicsandyou.com/blog/esd-safe-electrostatic-discharge-safety.html
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I. How can the following items affect the ESD behavior to our computer electronic components? Explain your
answer for each item for at least one sentence.
1. Power cords –
2. Clothes / Attire –
3. Weather –
4. Accessories –
II. List down all your electronic components and appliances in your house.
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Objective: The student must apply the 5S methodology when working in any kind of workplace (industry working area,
laboratories, etc.)
5S methodology is defined as a methodology that results in a workplace that is clean, uncluttered, safe, and well organized
to help reduce waste and optimize productivity. It's designed to help build a quality work environment, both physically
and mentally. This methodology was originated in Japan and was first implemented by the Toyota Motor Corporation.
The methodology was developed as a way to make just in time (JIT) manufacturing possible.
English Japanese Filipino
SALANSANIN
SET IN ORDER SEITON
SIGURUHIN
STANDARDIZE SEIKETSU
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5S Methodologies Examples
CSS-NC2 Module for Common Competencies
SORT
• Make work easier by eliminating obstacles.
• Reduce chances of being disturbed with unnecessary
items.
• Prevent accumulation of unnecessary items.
• Segregate unwanted material from the workplace.
• Waste removal
SET IN ORDER
• Arrange all necessary items so that they can be easily
selected for use.
• Prevent waste of time by arranging work stations in
such a way that all tooling/equipment is in close
position.
• Make it easy to find and pick up necessary items.
• Make workflow smooth and easy.
• Place components of their uses, the frequent uses component should be nearest or close to work place
SHINE
• Clean your workplace on daily basis completely or set cleaning frequency
• Use cleaning as inspection.
• Prevent machinery and equipment deterioration.
• Keep workplace safe and easy to work.
• Keep workplace clean and pleasing to work in.
STANDARDIZE
• Standardize the best practices in the work area.
• Maintain high standards in workplace organization at all times.
• Maintain orderliness. Maintain everything in order and according to its standard.
• Everything in its right place.
• Every process has a standard.
SUSTAIN
• Not harmful to anyone.
• "do without being told".
• Perform regular audits/inspection
• Training and discipline.
• Self-discipline
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Insructions: Group each procedure of 5S whether it falls under SORT, SET IN ORDER, SHINE, STANDARDIZE,
SUSTAIN. Write only the number of each rule in the provided table below.
ACTIVITY 1.5
5 S’ Methodology
Instructions: Pick at least 5 procedures for each of the 5S methodologies and express them on how can you use it in your
daily living. Write your answer in a separate piece of paper.
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MODULE SUMMARY
You just learned different factors on how to become wise in choosing materials for building a specific project
or electronic component, identify workplace procedures and how to become an efficient and responsible
worker. You also encountered different procedures on how to become safe and sound in a workplace and
how can we properly handle electronic components by not destroying them unintentionally. We cannot
operate a computer unit and manage a workplace properly and responsibly without studying this module.
Face-to-Face Session:
▪ Your instructor will let you choose the activities in this module that you’re going to accomplish according to your
preferences and home resources (e.g. internet and data connection accessibility)
▪ Instructor will explain further information and instructions about your final output for this module.
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1. c 6. d 11. c 16. a
2. c 7. c 12. d 17. c
3. a 8. a 13. d 18. b
4. b 9. b 14. c 19. a
5. d 10. c 15. a 20. b
Rating Remarks
Far Above Average –
16-20
pts. May malawak na kaalaman at karanasan sa paggamit ng computer. You’re
born for this!
Above average –
10-15
pts. May sapat na kaalaman at wastong karanasan sa paggamit ng computer.
You’re a tech-wonder!
Average –
6-9 pts.
May kaalaman sa mga technical na aspeto ng computer.
You can easily relate with this strand.
Below Average –
= END OF MODULE =
CONGRATULATIONS!
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