ISSUE 46
JANUARY 2012 TCM at Sea Newsletter
THE ONBOARD SPA COMPANY
Points of Interest
Dear Acupunctur ists,
Happy New Year!
• Lisa’s Point
The year of the dragon is
approaching (officially
Jan 23rd, but many of us
are already creating new
year resolutions). For
those of you that are born
• Martin’s Message in the year of the Dragon-
this is your year and we
have great hopes for you!
The dragon is a special
sign in the Chi-
nese zodiac. It symbol-
izes luck,
• Guest Articles power, ambition, and
leadership. It is the only
mythical creature in the
Jandira Simoes Chinese zodiac and for
this reason the year is
revered and considered
auspicious by the Chi-
nese. Whatever your Chi-
Amy Shiotani
nese horoscope year, the
current Chinese year al-
ways reflects the charac-
teristics and attributes of
those born under the cur-
rent year, so the Year of
the Dragon will reflect
• December Reve- the characteristics of
nues those born under the
Dragon.
Dragons symbolize such
character traits as domi-
nance and ambition.
Dragons are driven, un- universal support in this
afraid of challenges, and pursuit
willing to take risks.
They’re passionate in all With every new year,
they do and they do we have the opportunity
things in grand fashion. to reinvent ourselves-
Dragons are helpful and integrating qualities that
enjoy being of service- perhaps we admire in
especially when the ser- others and letting go of
vice benefits a multitude negative aspects within
of people. ourselves that are hold-
ing us back. You are all
We encourage each one becoming better practi-
of you to contemplate tioners on board, more
the New Year, and how capable public speakers,
to integrate the positive and team leaders. May
attributes of the Dragon, this year enhance these
such as courage, leader- efforts and support you
ship, ambition, and pas- in ways that inspire oth-
sion into your practice ers to seek a deeper
on board. Embody the sense of health.
Dragon so that you can
eliminate obstacles that As always, we appreci-
are preventing you from ate your hard work and
being more successful are grateful for your par-
such as fear of rejection, ticipation in creating a
insecurity of your clini- program that we can all
cal skills, and apathy. In be proud of.
a Dragon year, such
timid emotions will be Yours in health,
even more apparent, and
even more disastrous. If Dan Brown A.P.
you want to align your-
self with the energy of Stephanie Kimber L.Ac.
the year, act big-and be
courageous. Be focused
on your goals and do not
waiver. You will find
 PROGRAM UPDATE
TO P G RO S S I N G AC U P U N C T U R I S T

This month’s top grossing acupuncturist is Lori Liu. Lori has successfully com-
pleted several contracts at sea, working on RCI, P&O, Princess and now Celebrity.
Lori is not only the top grossing acupuncturist this month, but on average, one of
the top grossing acupuncturists of all time. Lori is both a licensed acupuncturist
and chiropractor. Prior to working on board, Lori ran her own spa in Texas. We
are honored to have Lori working with us again and marvel at her consistent suc-
cess. Great work Lori!

F E AT U R E D AC U P U N C T U R I S T

This month we are going to feature several acupuncturists for their outstanding performance on their
first contract. Amy Shiotani on the Emerald, Alexis Hawley on the Jewel of the Seas, Robert Smith on
the CCL Magic, and Xixi Yang on the Triumph have all done a remarkable job on board. Most acu-
puncturists need at least one complete contract before they master working at sea as an acupuncturist.
These acupuncturists however, have distinguished themselves early on and seem to have a gift for this
kind of work. Our hope is that they are considering another contract-they will all certainly be provided
competitive options!

TO P 6 P E R F O R M I N G V E S S E L S

1. Celebrity Eclipse—Lorinda Liu 4. Celebrity Summit—Jasmine Woo

2. Emerald Princess—Amy Shiotani 5. Diamond Princess—Julie Jerkins

3. Allure OTS—Rachel Waldman 6. Oasis OTS—Harry Hoe Gen-Yu

PAGE 2
 LISA’S POINT
Resolution Revolution
Make it count. New Year’s resolutions are a commitment a person makes to achieve goals. This article is intended to
provide a fresh start not only for reaching professional goals but personal ones as well. Often, they are intertwined.
Take responsibility to revolutionize how you attain yours.

We open the flash report. Its columns are blank. We are going to put numbers and words on. This flash report is called
“Opportunity”. Its first report in 2012 is New Year’s Day. Then tomorrow, this week, this cruise, this month, this year… It
represents more than numbers and words. It measures accomplishments. It may also relate to personal dreams and
perceived limitations.

Happiness and confidence are built on accomplishments. We get there by achieving goals and targets. Where many
make resolutions, most will fail. Those who succeed set goals, put them in writing, and share with others. They also
share the path of how they maintain their resolutions.

Goal setting involves establishing specific, measurable, achievable, realistic, and time targeted goals. It is an effective to
help work towards professional (targets) and personal (your choice) ones. Written goals provide a sense of direction
and purpose. It is our compass and chart to sail in the direction of our dreams. They capitalize on our brain’s amazing
powers for problem solving and achieving goals. Don’t delude yourself by saying that, “I’ll just do better” achieves tar-
gets.

Example, 7 day cruise target is $7,000. $7,000 = $5600 in services + $1400 in home care. $5600/ $150 is 27 treat-
ments. $1400/ $95 Jou = 15 bottles of Jou. Or, $1,000 average per day with $800 services and $200 home care.
$1,000/ $150 treatment = 7 treatments per day. $200 home care = 2 Jou Herbs or $175 Herbal Bath Synergy + $52 Ins
Ref Gel. Calculate by how many days per cruise. Incorporate your favorite Elemis/Bliss/Phyto home care as well.

Create a Business Book for 2012 to document and maintain professional and personal resolutions and dreams. Write
your goals and how to achieve them. Some will be measurable like achieving cruise targets or how many cross promo-
tions you give each day. Need 3 treatments embark night + $200 home care. Others may seem intangible but may also
be documented. Example, “I met with fitness to discuss how to xp for selling detox” or “meet new CD”.

Goals for professional and personal goals must answer 5 “W” questions:
What: What do I want to accomplish?
Why: Specific reasons, purpose or benefits of accomplishing the goal.
Who: Who is involved?
Where: Identify a location.
Which: Identify requirements and constraints to creating a foundation for success

We have amazing opportunities in countless ways on ships. Achieving cruise targets remind us of attaining professional and personal goals. They
represent our commitment to Steiner and to you. We have the ability to redefine ourselves each embark, seminar, and treatment plan. You already
have all the ingredients inside to succeed. Believe. Bloom where you are planted. Thank You! Happy 2012! How will you make it count?

Winners must have 2 things; Definite goals & a burning desire to achieve them.

Lisa Forsythe, Dipl. O.M., L AP, AOM Sales & Revenue

Lisaf@steinerleisure.com
786.218.9566
 Why use the Detox Program?

A GUEST ARTICLE (by Jandira Simoes)

I finished my 2nd contract in October 2011 on CCL Valor and since I started on this passionate adventure in
January 2010 it has been a pleasure to work with Steiner.

Before I start writing about the Detox Program I would like to say thank you to Dan, Martin, Lisa, Stephanie
and Angie for all the support given during the entire duration of the contract.

In 1998 I started studying Naturopathy, which I studied for 4 years. After that I started my 2nd course in Chi-
nese Medicine and Acupuncture which lasted for 5 years.

My 1st course gave me a strong base about western Phototherapy; this is the reason it's so important to me to
complement Acupuncture treatments with Chinese Herbs and the Detox Program.

Basically, detoxification means cleaning the blood. It does this mainly by removing impurities from the blood
in the liver, where toxins are processed for elimination. The body also eliminates toxins through the kidneys,
intestines, lungs, lymph and skin. However, when this system is compromised, impurities aren't properly fil-
tered and every cell in the body is adversely affected.

We have a variety of programs and products for detox on market, but our Cellular Detox Program is a high
quality and smart program for many reasons:

Has a good combinations of the best algae’s

98% alkaline

You don't need to feel the flavor because it’s in form of capsules

The external capsule do not create any deposits in the body because its manufactured with rice,
not with fat or animal ingredients

And its easy to take ( 2 capsules 1 time a day).

When I do Acupuncture I ask my guests if they did similar Detox Programs before, It surprises me that most
of them never tried detoxification before.

This is one good reason to introduce our amazing Detox Program and all its benefits for our guests’ health.

I ask people – “When you buy new furniture and set it up in your house without cleaning it, do they feel the
house shine?”

Most people’s answer is… “No!”

So I rephrase the question – “What if you clean the house before placing the new furniture? What will the re-
sult be? What will your house look like then?

They answer - “Clean, New and Magnificent!”.

 Why use the Detox Program? (Cont.)
Well, that is the result you will feel on your body with our detox program! You will fell Clean, New, Magnificent
and healthier!

When customers start the Detox Program I recommend the elimination of alcohol, coffee, cigarettes, refined
sugars and saturated fats, all of which can create toxins in the body and slow down the metabolism.

With acupuncture treatment we will reduce stress levels and stimulate the circulation and lymphatic system in
order to maximize the Detox Program.

This is the way I work with the Detox Program.

Hope I can help you my acupuncturist friend. Remember, guests are cruising with us for typically only one
week. If you complement Acupuncture with our Chinese Herbs and Detox Program the effect of the treatment
will be better and longer lasting, ensuring our guests feel the results of the treatment even after they get back
home!

Now, let's Detox!!

Jandira Simões (Portugal)

The below is am email Jandira received from one of her many happy guests.

FELIZ NAVIDAD

I HOPE THAT YOU ARE MUITO BEIN! I AM MUITO OBREGATO TO YOU FOR THE THREE ACUPUNCTURE
TREATMENTS YOU GAVE ME ON THE CARNIVAL SHIP. YOU ARE WONDERFUL AT WHAT YOU DO AND
YOU INSPIRED ME TO CHANGE MY WAYS OF EATING AND TO TAKE BETTER CARE OF MY BODY. I HAVE
FOLLOWED YOUR ORDERS AND JOINED A GYM TO DO EXERCISE. I HAVE LOST ABOUT 20 LBS., BUT
MORE IMPORTANTLY, MY ATTITUDE, SPIRIT, LOOK, AND OVERALL FEELING IS MORE POSITIVE, AND
PEOPLE CAN NOTICE A DIFFERENCE IN HOW I LOOK AND FEEL. GOING TO THE GYM AND CHANGING
THE WAY THAT I EAT HAS HELPED IMMENSELY.

MANY PEOPLE, ESPECIALLY WOMEN ASK ME WHAT I AM DOING. SOME EVEN HAVE FIBROMYALGIA AND
I WENT TO A SEMINAR THAT A DOCTOR GAVE. SHE WAS REALLY GOOD. I WAS IN CALIFORNIA IN OC-
TOBER AND SPOKE TO SOME WOMEN ABOUT THE IMPORTANCE OF CHANGING THEIR DIET AND GOING
GLUTEN FREE IF THEY HAVE FIBROMYALGIA. I HAVE STARTED EATING GLUTEN FREE BECAUSE MY CON-
DITION DOES NOT PERMIT ME TO EAT WHEAT, NUTS, ORANGE JUICE, ACID FOODS, ETC., WHICH CAUSE
IMMFLAMATION, AND INLFAMMATION CAUSES PAIN. OUR GI TRACT HAS TO BE CLEAN OR WE WILL
HAVE PAIN. IT WAS AMAZING AND I UNDERSTAND NOW. I TOOK MY DAD AND STEPMOM. SHE IS EAT-
ING GLUTEN FREE FOR HER CYLLIAC DISEASE AND MY FIBROMYALGIA. THANK YOU SO MUCH FOR
YOUR TIME AND ENERGY. I RALLY APPRECIATE IT. WHAT IS YOUR SCHEDULE LIKE FOR 2012? MAYBE I
CAN GO ON A CRUISE WHEN YOU ARE ON THE SHIP, SO THAT I CAN OBTAIN ACUPUNCTURE TREAT-
MENTS FROM YOU. THANK YOU. TAKE CARE OF YOURSELF AND GOD BLESS YOU. SEND ME A NOTE SO
THAT I WILL KNOW THAT YOU ARE FINE. MUITO OBREGATO.
 Success Note
A GUEST ARTICLE (by Amy Shiotani)
Lisa has asked me to write an article, and she also knows that I have many struggling cruises with much stress from not hav-
ing enough patients. But I try my best to share what I believe is working for me to result good numbers at the end.

My first ever cruise, of course I didn’t know what I was doing, yet I did $10k/10day. Thinking back from that point to
now what I may have done right to produce good results. So, here is what I think. I’m selling myself by being (or act if I’m
having a bad day) a nice and friendly person which include ALWAYS SMILE, Good energy, nice comfortable tone of voice,
professional attitude, good listener, nodding and understanding their sufferings, be on time, try best to explain with pas-
sion (even I still struggle with English sometimes), firm on the attitude that I can help them yet decision is not mine but up
to them to get better (so that they WANT to instead of me pushing), clean & good hygiene, look my best with proper
make up and hair, ……….all the basics. They have to like and trust me that I can deliver good result.

And once they like me and treatment results are great, it is very easy to retail. They will respect me as if I was god to help
them out of misery, and they will listen to my directions. If they have financial difficulties to buy products, I encourage to
stretch $ as much as they can by telling something like “Susan, I know YOUR health is the most important thing in YOUR
life, and imagine what YOU can be doing if YOU are healthier………” It is all about them. But here I am not just saying
these lines, and I truly wish to help them to get them healthier, so I get passionate about it naturally. Good Salesman book
may suggest “First No is not a NO and start the sales from then” but after I get NO with their good reasoning (true or not),
I don’t push much.

I do have slow cruises, and not many bookings for days. Sometimes I get 8 to 10 people sign up for consultation from the
embarkation, and only 2 showed up and end up with no booking at all for days. Then what do I do????? I read some materi-
als in the computer to feed my brain maybe. And you may think I am crazy but I practice “The law of attraction”. Another
word, I spread good energy around me even the inside of me is extremely stressed. Also image training of “Golden life that
everything comes easy” is expected. And if that does not work, I go enjoy the shore to change the pattern, and break the
energy around me since maybe it is stagnated. After all, we are all made out of energy. I try to cast my brightest light so
that more goods will come approach me naturally. Well, that is my personal believes but if you could tap into this power,
you will be amazed how things work. Next thing you know, people will be calling SPA line for consultation and bookings.
 Success Note (Cont.)

Another important thing for the slow cruises is the “CROSS PROMOTION”. Discuss with your manager and team. Luck-
ily I have a great people around me, and I can’t thank them enough since they are helping me tremendously. Getting 1
good patient can bring you $1000+ docket.

How I sell DETOX packages. Since running 2 treatment rooms takes time, and I don’t have much time to explain to them,
so I print out “When was the last time you detox your body” article, and staple that with Internal Capsule hand out, and
take about 1 minute to explain about detox and say “Take a look at this. This may benefit you. Since we don’t have much
time today, we can talk about this at the next treatment”. Basically plant a seed. Usually 1 out of 8 people get some inter-
est. Then I try to set up extra time (about 10 min) other than their treatment time to explain so that they can understand
the benefit.

When I do any seminar or explaining about the products, I explain as if their understanding is the level of junior high school
because 1st of all (not to be proud of but…..) I am just not good in explaining, and 2nd, I get tired when people try to sell
me something and spend too much time and details. So, if people are interested, they will ask questions, and I just answer
them. I don’t know if this is the best but this is what I do.

Hope this helps someone somehow. Wish you all the best and enjoy your life to the fullest!!!

Amy Shiotani, L.Ac. Dipl. OM

* Amy Shiotani is a 2010 graduate of Dungguk Royal University in Los Angeles. She is currently on board the Diamond
Princess doing her first contract at sea.
 Martin’s Message
Seminar Opening- How and Why

What is the goal of the seminar? What are your focus and your intention of presenting the seminar? You must decide what
you want to accomplish with the seminar and the more specific you can become, the more specific results you will achieve.
As a company we expect a “capture rate” (the number of ‘treatment’ bookings made at the seminar to be 35-50% of those
guests that do attend (consultations should not be counted toward this booking rate.) When you focus on this result you
will be able to treat more guests and in turn change more lives. After all- this is why most, if not all of us got into this
medicine- to help people feel better. We are in the feel better business and people that do attend the seminar want the
treatment. In fact, they want to “feel better now!” It is your job to motivate these guests into taking action to schedule a
treatment and experience the best education about the medicine- which will be in the treatment room.
Your seminar should only be scheduled for a one hour period of time but should only be presented for ~40 minutes.
(Example: advertise 11:15, so you have 15 minutes built in to set up the seminar.) During these 40 minutes you must do
the presentation and schedule the guests for treatments. You need to be prepared to return to the spa directly at the top of
the next hour (ex: 12 noon) for most guests will want to come into their first appointments after the seminars and on sea
days. You need to allow the use of this valuable time to schedule the maximum number of guests each sea day and there-
fore, you need to plan your schedule accordingly. If you decide to take a lunch it is best to do this just after the seminar in
case you run over the allotted time or decide to stay and answer more guests’ specific questions.

-Start a couple moments after the scheduled time to allow as many guests as possible to show up- they
will tend to run late. Have casual conversation and just interact until you start. Don’t get trapped into
treatment questions until you present the seminar.
-Leave any doors open to be able to invite any late guests to join you during the presentation. Be pre-
pared for late comers as they will want the treatment.
Script:
Welcome everyone; I’m very excited to present to you about the Acupuncture profession and something that has truly
changed my life! My name is (first and last) and as you can see on the screen I am the Licensed Acupuncturist on board
the beautiful (your ship name.) I actually practice Traditional Chinese Medicine of which Acupuncture is the treatment
you are probably most familiar with. Also included with Acupuncture is Chinese herbal Medicine and a few other aspects,
which I will cover in detail shortly, all together these treatment methods complete this full range medical system that has
been used to treat many health conditions for thousands of years all over the world!
Today’s topic will be (title of today’s seminar- be sure that it is displayed on the screen) of which I will cover an
overview of the medicine and information about the benefits of Acupuncture and the most common treatments available
on board. My treatment rooms are located in the (name of) Spa which is located on (deck number) and the phone
number is located on the bottom of the Conditions Treatment List I have given you.
Has anyone been to the Spa? (Raise your hand) We have a full range of treatments and massage services available, a full
hair and nail salon, teeth whitening, a Medi-Spa doctor, as well as the state of the art fitness center.
If anyone needs a Conditions Treatment List please raise your hand? In addition there is an attendance sheet being passed
around I would ask you to please sign.
 Martin’s Message (cont.)
I was exposed to Acupuncture (tell your story, make it powerful, and relate the number of treatments you
received to something that will motivate the guests to get treatment from you- today.)
This treatment changed my life so much that I decided to study the medicine. I went to the (school name) that is located
(where) and the program was (how many years) long. That may surprise many of you that acupuncturists actually
study for so many years, as many people think we only attend a weekend seminar.
I have been in private practice for (how many years- I suggest you add the length of your school if you are a
newer graduate) in (location) and currently reside in (location.) My current practice focuses on Pain conditions-
Back, knee and arthritis; Digestive issues like reflux and irritable bowel syndrome; weight management and Internal medi-
cine. I do offer Complimentary Consultations to discuss how acupuncture “will” benefit your specific condition. So please
call the spa and schedule those appointments. I will also be happy to schedule treatments at the end of the seminar so we
can get you feeling better today!
Why is Acupuncture available on cruise ships? Simple, the treatments work! Guests have also demanded the treatments to
not only enhance their cruise experience but to treat long term health conditions that have been brought on vacation with
them. Most people have heard about the amazing treatments for Back Pain, Sciatica, and Arthritis but there are many other
great treatments for issues like Digestive complaints and even Sea Sickness!
Many people will suffer more than one concern listed on the Conditions Treatment List and the best results with the medi-
cine will treat all of your specific health concerns!
(Move to Screen #2)
Tips:
-You must practice, practice, and practice! The best practice is out loud and in front of a mirror- no one will be harder on
you, than you!
-Pass out the Treatment list at each seminar. This should be your “only” seminar handout. When they want more informa-
tion/education, give it to them in the treatment room. Motivate them to get something they must give something.
-Put your name and credentialing letters after your name on the bottom of the slide.
-Also list below your name: “Licensed Acupuncturist and Chinese Herbal Medicine practitioner”
-We are not presenting a “seminar series.” Use this opening for every seminar. Yes, you have heard this information
about yourself but the guests have not. If you have people that come to each seminar that tells you they “want” the treat-
ment but you have not motivated or told them to book the treatment today!
As stated at the beginning, the goal of the seminar is the results in booking treatments. No matter what your attendance level is, you need to
focus on the results and also understand that if you have 6 people that should lead to 18-30 treatments with proper treatment plans. In addi-
tion these guests will be able to send their friends and family members which will again have a huge impact on your cruise treatment num-
bers. What if you have 20 people in your first seminar? This one seminar should make the results for your entire 7 day cruise! Focus on what
you want- treatment bookings for all seminar attendees.
All the best and Smooth Sailing!
Martin
305.450.4553 martinp@steinerleisure.com
 December 2011 Acupuncture Revenues
Pos Last Vessel Avg Daily Sales Retail %

1 4 CELEBRITY ECLIPSE $2,171 35%

2 2 EMERALD PRINCESS $1,693 25%
3 13 ALLURE OF THE SEAS $1,630 34%
4 3 SUMMIT $1,607 20%
5 5 DIAMOND PRINCESS $1,376 19%
6 1 OASIS OF THE SEAS $1,309 22%
7 20 INDEPENDENCE OF THE SEAS $1,260 18%
8 7 CORAL PRINCESS $1,223 13%
9 16 ZAANDAM $1,152 10%
10 11 CARNIVAL MAGIC $1,124 9%
11 58 JEWEL OF THE SEAS $1,091 15%
12 21 RUBY PRINCESS $1,084 17%
13 51 SOLSTICE $1,013 21%
14 6 CENTURY $1,002 11%
15 15 SAPPHIRE PRINCESS $990 17%
16 22 ZUIDERDAM $972 18%
17 45 PACIFIC JEWEL $939 27%
18 10 NORWEGIAN EPIC $911 22%
19 23 TRIUMPH $899 33%
20 25 VOYAGER OF THE SEAS $872 17%
21 24 EURODAM $866 7%
22 9 STAR PRINCESS II $860 23%
23 8 INFINITY $812 11%
24 29 CARNIVAL DREAM $781 31%
25 33 GRAND PRINCESS $756 26%
26 81 ROTTERDAM VI $737 6%
27 28 OOSTERDAM $733 13%
28 54 QUEEN ELIZABETH $729 15%
29 39 WESTERDAM (II) $710 20%
30 47 DISNEY MAGIC $697 18%
31 37 MILLENNIUM I $671 16%
32 46 VEENDAM $667 17%
33 27 CARNIVAL SPLENDOR $662 25%
34 17 MARINER OF THE SEAS $658 24%
 December 2011 Acupuncture Revenues
Pos Last Vessel Avg Daily Sales Retail %

35 19 NORWEGIAN PEARL $655 17%

36 44 EXPLORER OF THE SEAS $648 14%
37 30 DAWN PRINCESS $643 16%
38 36 NORWEGIAN DAWN $641 23%
39 26 GOLDEN PRINCESS II $637 17%
40 12 RHAPSODY OF THE SEAS $634 41%
41 71 VOLENDAM $618 10%
42 34 FREEDOM OF THE SEAS $615 15%
43 40 PACIFIC DAWN $611 28%
44 69 CONSTELLATION $610 6%
45 62 ISLAND PRINCESS II $610 5%
46 60 CARNIVAL GLORY $609 13%
47 35 NIEUW AMSTERDAM $604 15%
48 65 SEA PRINCESS $597 29%
49 38 SPIRIT $596 19%
50 41 CRYSTAL SYMPHONY $579 20%
51 32 LIBERTY OF THE SEAS $574 17%
52 89 CROWN PRINCESS II $570 11%
53 98 STATENDAM $568 9%
54 55 CELEBRITY EQUINOX $559 14%
55 57 CARNIVAL MIRACLE $557 15%
56 56 CARIBBEAN PRINCESS $553 26%
57 48 ADVENTURE OF THE SEAS $545 9%
58 42 NAVIGATOR OF THE SEAS $540 24%
59 31 DISNEY DREAM $535 11%
60 73 CARNIVAL FREEDOM $502 10%
61 63 CARNIVAL LEGEND $501 9%
62 64 CELEBRITY SILHOUETTE $484 13%
63 43 ENCHANTMENT OF THE SEAS $482 13%
64 18 CARNIVAL CONQUEST $481 10%
65 91 SERENADE OF THE SEAS $471 12%
66 52 QUEEN VICTORIA $465 14%
67 77 NOORDAM II $452 9%
68 85 PACIFIC PEARL $452 15%
69 74 RYNDAM $427 7%
 December 2011 Acupuncture Revenues
Pos Last Vessel Avg Daily Sales Retail %

70 95 GRANDEUR OF THE SEAS $423 7%

71 53 NORWEGIAN GEM $418 17%

72 61 DISNEY WONDER $416 13%

73 92 AMSTERDAM $413 7%

74 70 NORWEGIAN STAR II $404 7%

75 49 CARNIVAL VALOR $402 19%

76 76 CARNIVAL LIBERTY $398 5%

77 88 SILVER SPIRIT $385 7%

78 66 NORWEGIAN SUN $377 20%

79 50 RADIANCE OF THE SEAS $352 6%

80 80 OCEANA $349 17%

81 59 AURORA $333 8%

82 87 BRILLIANCE OF THE SEAS $332 17%

83 82 CRYSTAL SERENITY $324 3%

84 84 PRIDE $317 23%

85 78 NORWEGIAN JADE $315 7%

86 79 NORWEGIAN SPIRIT $230 11%

87 68 AZURA $210 19%

88 72 VENTURA $208 3%

89 96 MAASDAM $200 0%

90 83 ORIANA $179 10%

91 86 PRINSENDAM $175 7%

92 67 NORWEGIAN JEWEL $170 1%

93 90 AZAMARA JOURNEY $142 1%

94 94 AZAMARA QUEST $142 5%

95 93 WINDSURF $142 0%

96 14 SUN PRINCESS $112 14%

97 75 ARCADIA $79 0%
 ISSUE 46
CONTACT US
We value communication. Please email us comments, concerns, ideas, observations, challenges etc. so
that we can better assist you.

Dan Brown A.P. Director of Oriental Medicine Programs

danb@steinerleisure.com
office – 305.372.9310
cell – 305.409.2633
Stephanie Kimber L.Ac. Manager of Oriental Medicine Programs
stephaniek@steinerleisure.com
office – 305.372.9310
cell – 818.401.3353
Lisa Forsythe A.P. Manager of Sales and Revenue for Oriental Medical Programs
lisaf@steinerleisure.com
cell 786 218-9566
Martin Pahl L.Ac Manager of Sales and Revenue Medi-Spa/Oriental Medicine Programs
martinp@steinerleisure.com
305 450-4553

FACE BOOK PAGE

http://www.facebook.com/pages/TCM-at-SEA/168339629886458?sk=wall

Point of Well-Being Program Forum

The place to discuss acupuncture with your cruising colleagues.
http://health.groups.yahoo.com/group/pointofwellbeing/

Steiner Emergency
emergency@str.co.uk
+44 7747 478256
Report Line
1 888.738.1923
(This line is a third party that has been set up to handle issues relating to violation of ethics. This is not a complaint hotline.
Complaints should be taken to your Manager or Director)

PAGE 13