Iso QM Issue IV Rev 04 Dec 21

QUALITY MANUAL
(IS/ISO 9001 : 2015)

JET ENGINE OVERHAUL COMPLEX,
NEW DELHI
AI ENGINEERING SERVICES LIMITED

JET ENGINE OVERHAUL COMPLEX
NEW DELHI
QUALITY MANUAL
(IS/ ISO 9001: 2015)
ISSUE IV REV 04
APPROVED BY :
GENERAL MANAGER
Vide Letter No. : JEOC/ Quality/I-12/2021/105 Dated : 17 DEC 2021

200
1
ISSUED BY :
QUALITY MANAGER, ISO 9001 2015 QMS

Jet Engine Overhaul Complex
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
QUALITY MANUAL
(IS/ISO 9001 : 2015)

INDIRA GANDHI INTERNATIONAL AIRPORT, TERMINAL-II
NEW DELHI-110037, INDIA
TELEPHONE: 011-25652426, 25652200;

E-mail: dygmqcjeoc@gmail.com
This document may not be copied or reproduced in any form without the prior written
permission of General Manager, JEOC, AI Engineering Services Limited, New Delhi.
ISSUE IV REV 04 Section 0

DATE - 15 Dec 2021 Page 1
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
CONTENTS
SECTION SUBJECT FROM TO

PAGE PAGE
0 Table of Contents & LEP 1 6
1 Introduction to Quality Manual 1 1

1.1 Quality Manual Amendment Procedure
1 1
2 Abbreviations
3 Company Profile 1 9
3.1 Introduction
3.2 Manpower
3.3 Activities
3.4 Introduction to QMS
3.5 Safety & Quality Policy and Objectives
3.6 JEOC’s Quality Policy and Objectives
3.7 Responsibilities and Authorities
4 4.1 External and Internal Factors 1 7

4.2 Needs and Expectations of Interested Parties
4.3 Scope & Application of QMS

4.3.1 Engine Maintenance
4.3.2 Specilaized Services Maintenance
4.3.3 Regulatory/ Statutory Requirements
4.4 QMS & its Processes

General Requirements
4.4.1 QMS Plan

DATE - 20 Feb 2019 Page 2
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
5 Management 1 2
5.1 Management Responsibility
5.1.1 Management Commitment
5.1.2 Customer Focus
5.2 Quality Policy

5.2.1 Establishing the Quality Policy
5.2.2 Communicating the Quality Policy
5.3 Responsibility And Authority
6 Planning 1 6
6.1.1 Planning Procedures

6.1.2 Rectification of Defects arising during maintenance
6.2 QMS Objectives & Planning

6.2.1 General
6.2.2 Resource Management
6.3 Planning of changes
7 Support 1 11
7.1 Resources
7.1.1. General
7.1.2 Manpower
7.1.3 Infrastructure
7.1.4 Work Environment
7.1.5 Monitoring & Measuring Resources
7.1.6 Organizational Knowledge
7.2 Competence
7.3 Awareness

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
7 1 11
7.4 Communication
7.4.1 Internal Communication
7.4.2 External Communication
7.5 Documentaion Requirements
7.5.1 Documentation Structure
7.5.2 Creation and Updation of Documened Information
7.5.3 Control of Documented Information
8 Operation 1 9
8.1 Operational Planning and Control
8.2 Requirement for Product
8.2.1 Customer Communication
8.2.2 Determining the requirements
8.2.3 Review of Requirements
8.3 Design and Development
8.4 Control of externally provided processes,
products and services
8.4.1 General
8.4.2 Type and extent of control
8.4.3 Information for external providers
8.5 Service Provision (Maintenance of
Engine/Components)
8.5.1 Control of Production nd Service Provision
8.5.2 Identification and Traceability
8.5.3 Customer Property
8.5.4 Preservation
8.5.5 Post Delivery Activities
8.5.6 Control of Changes
8.6 Release to Service
8.7 Control of Nonconforming Output

QUALITY MANUAL
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NEW DELHI
9 Performance Evaluation 1 3
9.1 Monitoring, Measurement, Analysis and
Improvement
9.1.1 General
9.1.2 Customer Satisfaction
9.2 Internal Audit
9.3. Management Review
9.3.1 General
9.2.3 Management Review Inputs
9.3.3 Management Review Outputs
10 Glossary of Terminology used in the manual 1 2

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
LIST OF EFFECTIVE PAGES ( REVISION STATUS)
PAGE
Section
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
0 04 01 01 01 01 04
1
04
2
04
3
03 04 03 04 04 04 01 04 01
4
02 01 01 01 01 01 01
5
01 01
6
01 01 01 04 01 03
7
04 01 01 01 01 03 03 01 04 01 01
8
01 03 01 01 01 01 01 01 01
9
03 04 01
10
01 01
Annex. I
01 01 01 01 01
Annex. II
01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01
Annex. III
01 01 01 01 01
Annex. IV 01 01 01 01 01 01 01 01 01 01 01 01 02
Distribution List 01

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
1 INTRODUCTION TO QUALITY MANUAL

This Quality Manual explains the manner in which Jet Engine Overhaul Complex, AIESL has
developed and implemented its Quality Management System (QMS) to ensure best quality of
services to the customers.
The manual has been developed in accordance with the IS/ISO 9001: 2015. (This edition
replaces IS/ISO 9001:2008)
This manual shall be controlled by the Management Representative (MR) of JEOC, AIESL.
The Quality Manual shall be distributed as per the Distribution List electronically.
1.1 QUALITY MANUAL AMENDMENT PROCEDURE

a) Each manual revision will be numbered consequently & each revised page will include the
revision number & revision date in the lower left hand corner. For any Revision,All revised
content(TEXT) shall be highlighted in blue colour for quick identification.For a complete Re-issue, all
manuals pages shall change and therefore, particular changes need not be highlighted.
b) In the event of any revision(s), holders of electronic copies shall be communicated to update
their respective copies and destroy the obsolete ones.
c) Revisions to the Quality Manual shall be issued as required by changes in regulations, company
policies or procedures. Any suggestion to change/revise the Quality Manual shall be made to Quality
Manager through the Area-in-Charge of the concerned section.
d) Quality Manager shall circulate the proposed changes in the Quality Manual,if required. All
concerned will review the proposed changes & indicate their response within 10 days in the form of
a memo to Quality Manager. In case no response is received, the changes shall be considered as
acceptable to all concerned.
e) Management Representative/Quality Manager shall then issue the revisions to the Quality
Manual.
f) All revisions to this manual shall be approved by General Manager, JEOC, AIESL.
g) Copies of this manual may be made available to external parties for information or tendering
purposes. Such copies will not be updated.
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
2 ABBREVIATIONS
A/C Aircraft
AD Airworthiness Directive
AIESL AI ENGINEERING SERVICES LIMITED
AOW All Operators Wire
CAR Civil Airworthiness Requirements.
DGCA Directorate General of Civil Aviation
DRCA Deficiency Reporting & Corrective Action
EF & PM Engineering facilities & Plant maintenance
EASA European Union Aviation Safety Administration
FAA Federal Aviation Administration
ICOM Input, Control, Output & Measure
IECC Individual Engine Control Committee
JEOC Jet Engine Overhaul Complex
MOE Maintenance Organisation Exposition
MR Management Representative
MSP Management System Procedure
O/H Overhaul
OEM Original Equipment Manufacturer
QFR Quality Formats/ Records
QM Quality Manual
QMS Quality Management System
RSM Repair Station Manual
SB Service Bulletin
SIL Service information Letter
SVR Shop Visit Rate
URR Unplanned Removal Rate

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
3 COMPANY PROFILE
3.1 INTRODUCTION
The Jet Engine Overhaul Complex is located near the International Terminal of Indira Gandhi
International Airport, New Delhi.
The business address is as follows:

INDIRA GANDHI INTERNATIONAL AIRPORT, TERMINAL-II
NEW DELHI-110037, INDIA
TELEPHONE: 011-25652200
E-MAIL – dygmqcjeoc@gmail.com
3.2 MANPOWER
JEOC has an approximate strength of 150 skilled personnel deployed among the
following sections: Production; Quality Assurance & Technical Services; Production
Planning & Control; Industrial Engineering; Stores & Purchase, Engineering Facilities &
Plant Maintenance; Finance & Personnel.
3.3 ACTIVITIES
JEOC carries out activities as per the approval granted by Director General of Civil
Aviation (DGCA), India and Federal Aviation Administration (FAA), USA .

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
3.4 INTRODUCTION TO QUALITY MANAGEMENT SYSTEM
The QMS will ensure that the services provided by JEOC meet the national and international
standards by maintaining a documented quality management system based on IS/ISO
9001:2015.
The quality manual shall be supported by quality management procedures. The structure
of the quality management system shall be as follows:
DOCUMENTATION CONTROLLED BY
ISO Quality Manual MR/ QM
ISO Quality Management Procedures MR/ QM
Work Instructions Dy.G.M.(Production)
Standards Dy.G.M.(QUALITY)
Formats / Records/ Check Sheets Sectional Heads
The Area/Section in charges shall be responsible for communicating their personnel regarding
Quality Management Procedures and standards related to their area of operation. The
personnel performing work affecting Service quality should make themselves familiar with
those procedures.

DATE - 15 DEC 2021 Page 2
QUALITY MANUAL
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NEW DELHI
3.5 SAFETY AND QUALITY POLICY AND OBJECTIVES
The Safety and Quality Policy and objectives as given in AIESL MOE approved by DGCA shall
be followed.In order to meet the same and to meet the additional requirements of IS/ISO
9001: 2015 QMS, JEOC has also defined( in Para 3.6) its Quality Policy and objectives for its
ISO Quality Management System.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
3.7 RESPONSIBILITIES AND AUTHORITIES

Responsibilities and Authorities of the following key positions given in organization chart are
detailed in the Repair Station Manual (RSM) & AIESL MOE:
3.7.1 General Manager (Engineering)
In addition to the responsibility and authority mentioned in Repair Station Manual and AIESL
Maintenance Organization Exposition, General Manager has the authority to change the
Quality Policy & Objectives of JEOC and is accountable for the implementation of Qulaity Polcy
in JEOC
He is assisted by
Deputy General Manager/ Sr.Asst.General Manager (Quality)
Deputy General Manager/ Sr.Asst.General Manager (Production)
Deputy General Manager (Repair & Development)
Deputy General Manager( Production Planning & Control)
Sr.Asst.General Manager( Industrial Engineering)
Sr. Asst.General Manager ( Engineering Facilities & Plant Maintenance)

Certifying Staff/ Inspecting Personnel/ Aircraft Engineer
Manager( Finance)
Manager(MMD)

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
3.7.2 MANAGEMENT REPRESENTATIVE

In addition to his regular responsibilities, Management Representative is responsible for:
 Issue and control of Quality Manual and associated management system documents and
revisions thereof.
 Ensuring effective implementation of Quality Systems at JEOC.
 Dissemination of Quality & Safety Policy and Objectives.
 Organizing Quality System Review Meetings.
 Organizing Follow-up audits to verify the effectiveness of corrective actions.
 Review of effectiveness of Corrective Actions for closing NCRs.
 Organizing Internal & External Audits as per the requirements.
 Maintaining Records of Internal Quality Audits and Quality System Reviews.
 Promoting the use of process approach & risk based thinking
 Ensuring Quality Management system rquirements are embedded along the processes
meeting Regulatory requirements
 Ensuring the promotion of awareness of customer requirement throughout the
organization.
 Report to top management on the performance of QMS and any need for improvement.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
3.7.3 EQUIVALENT DESIGNATIONS
S.No AIESL DGCA Approved FAA Responsible

Designation /Nominated Personnel Personnel
1 General Manager Workshop Manager (Chief Authorized Signatory

Maintenance Manager)
2 Dy.G.M. Deputy Quality Manager Quality Manager
(QUALITY) /
Sr.A.G.M.
3 Dy.G.M. Shop Maintenance Manager NA
(Production)

QUALITY MANUAL
(IS/ISO 9001 : 2015) NEW DELHI
GENERAL MANAGER
Dy.G.M. Dy.G.M. Dy.G.M. Quality

PPC Production Repair & Manager
Development
Sr.A.G.M. Sr. A.G.M. Sr.A.G.M. Sr.A.G.M Manager Manager

I.E. EF & PM PPC Production /Repair Finance MMD
Sr.Engineer/
Inspecting Personnel
Engr/AE/Dy.AE
(AME / Dy.A.E.
Sr.Engineer/ Sr.Engineer/
Engr/AE/Dy.AE Engr/AE/Dy.AE
Service
Engineer Manager Service Engineer / Supdt.
Service Engineer/ Service Engineer
EF & PM
Functional Control only Helper
3.7.4 JEOC ORGANIZATION CHART

Issue – IV REV 04 Section 3
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.1 EXTERNAL & INTERNAL FACTORS
EXTERNAL FACTOR ISSUE

S.No.
1 OEM/MANUFACTURERS CURRENT TECHNICAL MAINTENANCE DATA
2 DGCA APPROVAL CERTIFICATE
3 FAA APPROVAL CERTIFICATE
4 SUPPLIERS AVAILABILITY OF ITEMS/CONSUMABLES/ENGINE PARTS ALONG

WITH ASSOCIATED PAPERS
5 OPERATOR/CAMO IECC MEETING, AVAILABILITY OF DATA RELATED TO ENGINE

REMOVAL
6 CALIBRATION TIMELY AVAILABILITY OF CALIBRATED TOOLS & EQUIPMENT
7 COVID PANDEMIC Ministry of Home Affairs, Ministry of Civil Aviation, Minsitry of

Health and Family Welfare, State Govt. ,DGCA , FAA, EASA
Directives and Guidelines
S.No. INTERNAL FACTOR ISSUE
1 MANPOWER AVAILABILITY
QUALIFICATION
TRAINING – INITIAL & RECURRENT
COMPETENCY ASSESSMENT- Extension of Refresher till 30 Jun 2021

as per DGCA guidelines
2 RESOURCES TIMELY PROCUREMENT/ REPAIR ORDERS
3 IN HOUSE CALIBRATION AVAILABILITY OF CALIBRATED TOOLS & EQUIPMENT - Extension of

Calibration till 30 Jun 2021 or 10% increase in Interval as per DGCA
guidelines

DATE - 08 Jun 2020 Page 1
QUALITY MANUAL
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NEW DELHI
4.2 NEEDS AND EXPECTATIONS OF INTERESTED PARTIES
4.2.1 DETERMINATION OF INTERESTED PARTIES
 DGCA
 FAA
 ISO CERTIFICATION BODY
 Customer/Continuing Airworthiness Management Organization
 OEM/ Manufacturuers
 Suppliers
4.2.2 REQUIREMENTS RELATED TO INTERESTED PARTY
 Ensuring release to service of engines and components in compliance with

the continued airworthiness requirements of DGCA/ FAA/ ISO, manufacturers
of aircraft, engines, systems, components and related regulatory
requirements.
 Performance of maintenance work as defined by the Customer/ Continuing
Airworthiness Management Organization
 Release to Service of engine/component i.a.w. applicable regularory requirement
 Acceptance of engine components/ items

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.3 SCOPE AND APPLICATION OF QUALITY MANAGEMENT SYSTEM

The scope and application of the quality management system covers
maintenance services covers
(a) P&W JT8D Engines, IAE V2500 and CFM 56 -5B Engines : Engine
Overhaul and Maintenance
(b) IAE V2500 A5 Engines/CFM LEAP 1A: Borescope Inspection in accordance
with current powerplant and Airframe Manufacturers’Manuals
4.3.1 ENGINE MAINTENANCE:
CLASS RATING LIMITATION ATA CHAPTERS
ENGINE B1 IAE V2500 Engines/CFM 56-5B Engines/ 70 O 80

TURBINE P & W JT8D Engines
Engine Overhaul and Maintenance, Module
Overhaul and Maintenance, Piece Part
Overhaul, QEC Build Up, Engine Testing
Disassembly, Cleaning, Inspection, Repair,

Balancing, NDT, Assembly and Testing
Overhaul and Maintenance of Engine’s

Quick Engine Change Kit
On-wing Bore scope Inspection
On- Wing Blade Replacement & Blade Blending
On-wing Fan module Replacement
On-wing Accessory Gear Box Replacement
IAE V2500 A5 Engines/CFM LEAP 1A 71
Borescope Inspection in accordance with

current powerplant and Airframe
Manufacturers’Manuals

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.3.2 SPECIALISED SERVICES MAINTENANCE
RATING LIMITATION DETAILS OF LIMITATION

D1 NDT Magnetic Particle Inspection In accordance with JEOC NDT
Written Practice approved by NDT
Fluorescent Magnetic Penetrant LEVEL III
Inspection
Eddy Current Inspection
Ultrasonic Inspection
D1 SPECIAL Electroplating, Plasma Spray, TIG

PROCESSES Welding, Heat Treatment, Chemical
and Mechanical Cleaning & Painting
NOTE: JEOC is not engaged in design and development activities for providing its services
as mentioned above. Hence, Clause 8.3, design and development of IS/ISO 9001:2015 is
not applicable to the established quality management system.
4.3.3 REGULATORY/ STATUTORY REQUIREMENTS

All work undertaken in JEOC confirms to Civil Aviation Requirements of Director General of
Civil Aviation, Ministry of Civil Aviation, Govt. of India.
All Regulatory requirements of Federal Aviation Administration are met if any customer
desires the work to be done under FAA certification.
The Engine Test Cell has been provisioned with an Aero turbine Fuel Storage tank in order to
meet the requirement of fuel. A certificate for storage of Petroleum, Class B in bulk is
obtained from Controller of Explosives, Ministry of Commerce & Industries, Govt. of India.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES
GENERAL REQUIREMENTS
JEOC has established, documented and implemented the quality management system in
accordance with the IS/ISO 9001: 2015 standard. The following processes have been
identified for effective functioning of the system:
Management Processes
 Documentation and Document Control

 Internal Communication
 Internal Quality Auditing
 Management Review
 Improvement
Core Processes
 Work Scope identification
 Engine/module disassembly
 Cleaning
 Inspection and Testing
 Parts Servicing(Maintenance)
 Engine/Module assembly
 Engine Testing
 Engine Build up and Release
Support Processes
 Production Planning & Control
 Quality Assurance & Technical Services
 Stores and Purchase
 Human Resource Management
 Control of Monitoring and Measuring Devices
 Engineering Facilities and Plant Maintenance
 Service Costing
 Outsourcing
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
The interaction between the above processes is shown in the QMS plan.
4.4.1 QUALITY MANAGEMENT SYSTEM PLAN
CORE PROCESSES
Documentation M
Undress & Workscope Engine/modu Cleaning & Document A
Identification control N
Investigatio le A
Internal
Communication G
Inspection &
n disassembly Testing
E
M
Internal Quality E
Auditing N
CUSTOM Parts T
ER servicing P
Control of Non-
conformities R
Engine Build Calibration of Engine/ module O
Up & Release devices assembly
C
Management E
Review
S
S
HRM Stores & EF & PM Service
Costing
E
Improvement
S
Production Purchase
Calibration of Quality Outsourcing
Planning devices
SUPPORT PROCESSES

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
The details of the processes with regard to the following are highlighted in the relevant
documents referred to in the documents covering the respective processes.
 Determination of the criteria and methods needed to ensure that both the
operation and control of these processes are effective.
 A system to ensure the availability of resources and information necessary
to support the operation and monitoring of these processes
 A system to monitor, measure where applicable and analyze these
processes and
 A system to implement the actions necessary to achieve the planned
results and improvement of these processes.
All the above processes and systems shall comply with the adequacy requirements of IS/ISO
9001:2015. The effectiveness of processes identified shall be measured and monitored as
per the process ICOM sheet given in Annexure I to this manual.

QUALITY MANUAL
(IS/ISO 9001: 2015)
NEW DELHI
5 MANAGEMENT
5.1 MANAGEMENT RESPONSIBILITY

5.1.1 MANAGEMENT COMMITMENT
Through the development and improvement of the effectiveness of QMS, management shall
ensure that the latest statutory and regulatory requirements relating to the JEOC services are
understood and complied wherever necessary.
The quality policy and quality objectives have been established. Periodic reviews on effectiveness
of the QMS are made by the management and resources are made available to carry out
improvements of the effectiveness of the QMS.
Risk based approach is taken care of by implementation of the Safety management System.
5.1.2 CUSTOMERS FOCUS

The management of JEOC is committed to ensure that customers receive aero engine
maintenance services that meet their requirements and the regulatory requirements .
The risks and oppurtunities that affect the Serviceability of the
product(Engine/module/component) are determined and addressed adequately at the time of
issue of Release to Service Certificate from JEOC.
The focus on customer satisfaction is maintained through a feedback system
All employees are adequately trained and made aware of the importance of meeting customers’
requirements.

DATE -20 Feb 2019 Page 1
QUALITY MANUAL
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NEW DELHI
5.2 QUALITY POLICY

5.2.1 Establishing the Quality Policy
The Top management shall ensure that the Quality Policy adequately serves the Purpose &
Context of the organization. Provides a framework for setting up the Quality objectives.Quality
Policy has been framed to satisfy the Regulatory Requirements. Management is committed
towards continual improvement of the Quality Management system.
5.2.2 Communicating the Quality Policy
The quality policy is stated in this manual and is communicated to all employees through this
document and other displays for their understanding. As management is committed to continual
improvement of the effectiveness of QMS, it will review the quality policy and amend it whenever
necessary. Wherever policy changes are made, it will be ensured that all employees are made
aware of the changes and that the correct version of the policy is available to all employees.
5.3 Responsibility And Authority

General responsibilities and authorities are defined in Section 3.7 of this manual; more details
are contained in respective documented procedures, which accompany the manual.
Management Representative (MR) has been appointed who irrespective of other responsibilities,
is responsible for ensuring that the processes needed for the QMS are identified, established,
implemented and maintained. MR will report to the management on the performance of QMS and
any need for improvement. The MR will continue to ensure the promotion of awareness of
customer requirements throughout the organization.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
6 PLANNING
6.1.1 PLANNING PROCEDURES
It involves planning of maintenance tasks including critical tasks, availability of required
personnel, tools, equipment, material, maintenance data and facilities for safe completion of
the maintenance task .
Responsibility lies with Deputy General Manager (Production) and Deputy General Manager
(Production Planning & Control)
PROCEDURE
6.1.1.1 Deputy General Manager (Production Planning & Control) shall plan and ensure
availability of facilities, tools, equipments, materials and manpower requirements based on
tasks and aircraft maintenance program in consultation with the Shop Maintenance Manager/
Deputy General Manager (Production)
6.1.1.2 Production Planning ensures planning & scheduling of aircraft/ engine/ components in
consultation with Operator.
6.1.1.3 The planning of maintenance tasks, and organising of shifts, shall take into account
human performance limitations. Limitations of human performance, in the context of
planning safety related tasks, refers to the upper and lower limits, and variations, of certain
aspects of human performance (Circadian rhythm / 24 hours body cycle) which personnel
shall consider, when planning work and shifts.
6.1.1.4 The production planning function includes two complementary elements:
 Scheduling the maintenance work ahead, to ensure that it will not adversely interfere
with other work as regards the availability of all necessary personnel, tools, equipment,
material, maintenance data and facilities.
 During maintenance work, organising maintenance teams and shifts and provide all
necessary support to ensure the completion of maintenance without undue time
pressure.
6.1.1.5 When establishing the production planning procedure, consideration shall be given to
the following:
 Logistics,
 Inventory control,
 Facility availability (Square meters),

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
 Man-hours estimation,
 Man-hours availability,
 Preparation of work,
 Hangar availability,
 Environmental conditions (access, lighting standards and cleanliness),
 Co-ordination with internal and external suppliers, etc.
 Scheduling of safety-critical tasks during periods when staff are likely to be most alert.
6.1.2 RECTIFICATION OF DEFECTS ARISING DURING MAINTENANCE

6.1.2.1 GENERAL
When a defect is found during an inspection such as Scheduled Maintenance/ Inspection,
Bore scope inspection, Service Bulletins or Airworthiness Directives implementation,
Discrepancy Report shall be raised in the engine work package, by the certifying staff.
The rectification in accordance with the relevant manual will be supervised and certified by an
Certifying Staff (AME/Inspector). All defects are cleared during Maintenance / Overhaul and
Repair.
Any additional defects or those requiring the replacement of high cost components will be
notified to the Customer for approval.
6.1.2.2 OPPORTUNITY INSPECTION
In certain cases, when the engine is not to be fully disassembled, it is possible that the
opportunity inspection of the area not planned to be disturbed in that shop visit may exhibit
abnormal wear and tear, thereby necessitating further disassembly of the engine, i.e. beyond
the work-scope already defined. In such cases, the IT system requires generation of an
Engineering Service Request (ESR) by the concerned work center certifying staff.
The advice/decision given by Quality shall be through an Engineering Advice Note (EAN)
which will have the cross reference with the ESR and shall be visible in the system to the
certifying staff who has raised it.
The ESR & EAN shall be attached to the Work Package.
A sample of the Engineering Service Request and Engineering Advice Note and instructions for
their completion are found in the Jet Engine Overhaul Complex Forms/Tags Filling Instructions
Manual.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
6.1.2.3 INCOMPLETE OR DEFERRABLE MAINTENANCE ITEMS
In cases where the contracted maintenance cannot be completed or where an item on Non
Routine Card or Engineering Advice Report cannot be corrected, Shop Maintenance
Manager/Deputy General Manager (Production) will ensure that the customer is contacted
and informed of the discrepancy. The customer will then make a decision if the item can be
deferred per the customer’s maintenance program. If the customer determines that the item
can be deferred per his maintenance program, the item will be marked “Deferred per
Customer” on the applicable Non Routine Card or Engineering Advice Note and countersigned
by an authorized customer representative to document the operator's authority for the
deferral.
Under no circumstances shall incomplete maintenance be deferred if the item creates hazard
to flight or is considered an airworthiness issue. If the responsible Sr.Asst.General Manager
and the customer cannot agree that the item is deferrable, it will be brought to the attention
of Quality Manager for a final decision.
6.2 QMS OBJECTIVES AND PLANNING

6.2.1 Through QMS, it is ensured that all operations, which affect quality of the maintenance
services, are planned and organized to ensure that the needs and objectives of the
interested parties are met and the objectives are achieved. Business and quality objectives
are set at organizational as well as operational levels within the organization and are
monitored regularly. These objectives are wherever quantifiable are measured.
The Quality Objectives are communicated through this manual, AIESL MOE and displayed at
major locations in JEOC.
6.2.2 RESOURCE MANAGEMENT

Adequate resources are determined and made available to ensure that the quality of service
offered by JEOC is as per established QMS and applicable statutory and regulatory
guidelines. Resources are also identified and provided for continually improving the
effectiveness of the QMS.
6.2.2.1 HUMAN RESOURCES
GENERAL
JEOC ensures that the personnel deployed to carry out aero engine maintenance services
and support activities including Stores & Purchase, Production Planning & Control, Quality

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
Assurance and Technical Services, Training, Engineering Facilities and Plant Maintenance, etc.
affecting conformity to the requirements of maintenance are competent on the basis of
appropriate education, training, skills and experience to meet the job requirements.
COMPETENCE, TRAINING AND AWARENESS
Personnel with appropriate educational/ professional qualifications are employed and JEOC
ensures that requisite skills and experience as per applicable airworthiness requirements are
acquired. To meet the requirements of the Regulatory authorities, Technical/ Professional
training/ Refresher courses are conducted regularly by the Training Schools of AIESL
To update personnel in the safety practices, AIESL training School conducts regular
awareness sessions.
The competence requirements for specific job positions have been determined and the
guidelines laid down by AIESL for deployment of personnel are followed.
The technical training requirements have been identified and structured in the AIESL Training
Manual and FAA Training Program Manual.
Wherever applicable, Quality Manager identifies the additional training requirements and
takes action to achieve the necessary competence. The same is forwarded to AIESL training
department.
The record of all training provided to the individuals is maintained by QUALITY.
References
RSM –CH03 FAA Manual - Training of JEOC Personnel & Training Program Manual
JEOC FAA Training Manual
6.2.2.2 INFRASTRUCTURE
JEOC has built adequate building and infrastructure to achieve conformity to aero engine
maintenance services. The infrastructure includes the following:
- Workshop facility (106, 600 sqft)
- Engine testing facility (10,000 sqft)

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- Utilities and supporting services( such as transport, communication/ information systems)

- Administrative office (10,500 sqft)
- Spares storage(bonded)
The additional requirements for infrastructure are determined by respective sections in
consultation with top management.
References
RSM Housing and Facilities, Chapter 1
RSM Operations Specifications, & Capability List , Chapter 4, Section 1
6.2.2.3 WORK ENVIRONMENT

JEOC has determined the work environment needed for providing the maintenance services of
aero engines. The shop is fully air-conditioned to maintain a temperature below 27o C and
pressurized to provide dust free working environment inside. The shop has been provided to
maintain suitable lighting levels .
To ensure safety, the shop is equipped with a fire alarm system and a fire fighting system to cover
the workshop.
The test cell has been designed with an acoustic suppression package to restrict the noise levels
All new projects relating to changes in requirement of the work environment shall be carried out
by engineering facilities and plant maintenance.
References

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6.3 PLANNING OF CHANGES

AIESL as an approved maintenance organisation (AMO) will notify
Director General of Civil Aviation (DGCA) India/ FAA of any significant changes to the organization
so as to enable the authorities to determine continued compliance with airworthiness
requirement.
Significant changes include the following :
1. Name of Organization
2. Listed locations of the organization
3. Accountable Manager for DGCA/FAA
4. Nominated post holders for DGCA
5. Facilities, equipment, tools, material, procedures and work scope or certifying staff that could
affect the maintenance organisation approval.
References
AIESL MOE PART 1 SECTION 1.10

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7 SUPPORT
JEOC shall determine and provide the resources needed for the establishment, implementation
and continual improvement of the Quality Management System.
7.1 RESOURCES
7.1.1 GENERAL
Prior to adding a Capability to JEOC, it is the responsibility of the Area in Charge/
Sr.A.G.M.(Production) to determine the following requirements are met:
Does JEOC have the following which are necessary to properly perform the work on the article
(these items are based on the manufacturers recommendations) :
 Infrastructure(Housing/ Facilities)
 Equipment/Tools
 Material
 Technical Data
 Manpower
Once the Sr.A.G.M has determined the requirements listed above are met, he will request in
writing to the Deputy General Manager/ Sr.A.G.M. (Quality)/, that the rating be added to JEOC
Capabilities
7.1.2 MANPOWER
JEOC has a established Standard Force requirement, which is reviewed every three months and
updated when necessary, considering the aspects like expansion (reduction) plans, addition of
contract work, superannuation of the staff, staff leave entitlement, transfer of the staff and any
specific requirements.
The organisation has sufficient staff to plan, perform, supervise, inspect and quality monitor the
maintenance activities covered under the scope of work.

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The Manpower constitutes following personnel:
Management Personnel include General Manager , Deputy General Managers, Sr.Asst.General

Managers (Production/Quality/Repair/Audit/PPC/IE/MMD/EF&PM)
Certifying Staff – Approval/ Authorisation / AME/ Dy.AE
Technical Support Staff- Engineer(Support Services-PPC/QC)
Stores Officers
Service Engineers
As a policy, organisation does not hire or contract certifying or non-certifying staff from other
company. However, after superannuation of the employee, it may use the services of retired
employees on need and contract basis. It is ensured that such employee is recently superannuated
and has current and valid required experience and shall be subjected to compliance with the
organisation’s procedure specified in the MOE relevant to his or her duties.
7.1.3 INFRASTRUCTURE
JEOC has built adequate building and infrastructure to achieve conformity to aero engine
maintenance services. The infrastructure includes the following:
 Workshop facility (106, 600 sqft)
 Engine testing facility (10,000 sqft)
 Utilities and supporting services( such as transport, communication/ information systems)
 Administrative office (10,500 sqft)
 Spares storage(bonded)
The additional requirements for infrastructure are determined by respective sections in

consultation with top management.

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7.1.4 WORK ENVIRONMENT
7.1.4.1 HUMAN FACTORS
Human Factors are the principles which apply to aeronautical design, certification, training,
operations and maintenance and which seek safe interface between the human and other
system components by proper consideration of human performance.
Human performance means human capabilities and limitations which have an impact on the
safety and efficiency of aeronautical operations.
AIESL has a program to address issues pertaining to Human Factors for its personnel. Such
programs are aimed at addressing the individual to keep him aware of the various factors that
affect an individual’s performance on the job
Training on human factors in the maintenance of aviation helps the maintenance personnel to
enhance the safety aspects during the maintenance process and increase the productivity.
Therefore, emphasis is given for the human factors in maintenance in the refresher training
programs.
Human factors deal with the relations between the INDIVIDUAL and the following:
A. DATA (procedures, maintenance data, work card, computer systems)
B. MATERIALS (tooling, equipment.),
C. ENVIRONMENT (lighting, working space, noise, temperature etc)
D. INDIVIDUALS (communication, coordination and workloads)
7.1.4.2 PHYSICAL ENVIRONMENT

JEOC has determined the work environment needed for providing the maintenance services
of aero engines. The shop is fully air-conditioned to maintain a temperature below 27o C and
pressurized to provide dust free working environment inside. The shop has been provided to
maintain suitable lighting levels .
To ensure safety, the shop is equipped with a fire alarm system and a fire fighting system to
cover the workshop.
The test cell has been designed with an acoustic suppression package to restrict the noise
levels

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7.1.5 MONITORING AND MEASURING RESOURCES

7.1.5.1 GENERAL
All measuring instruments, gauges, test equipment, special equipment, tools and fixtures which
are required to measure size, pressure, temperature, humidity, flow, moment weight, electrical
values etc. and the accuracy of which may affect the product quality are controlled and calibrated
to ensure serviceability and accuracy.
The calibration requirement and periodicity is decided based on the guidelines/ recommendations
of OEM( Original Equipment Manufacturer) and in accordance with Engine/Aircraft manufacturer’s
Manuals and other applicable standards/ specifications and usage or at an interval as approved
by QM/ Dy. QM.
The tools/ equipment for which calibration facility is not available with the Standards Room of a
region are sent to AIESL shops of the same region or AIESL Standards Room of another region
that has the necessary capability.
The tools/ equipment for which calibration facility is not available with AIESL are sent for
calibration to the OEM or to facilties accredited by NABCB/ NABL.
7.1.5.2 MEASUREMENT TRACEABILITY
Equipment & Tooling will be inspected for obvious damage and maintenance, service or calibration
due date, by the user prior to its use.
Wherever possible, the calibration due date, last done dates (Month, Day, Year) shall be printed
on the machine itself, or a sticker on/adjacent to the Machinery Equipment & Tooling in a
prominent position so as to serve as a constant reminder of its due date.
All calibrated tools and equipment have traceability to national standard (NABCB/ NABL) and/ or
international standard.
It is the responsibility of the inspecting Personnel performing the maintenance work to ensure that
the Calibration frequency and tolerance limits of the measuring tool/equipment being used shall
meet the requirements mentioned in the Engine Manual, Standard Practices Manual, Component
Maintenance, Overhaul Manual, OEM or any other relevant manual pertaining to the work being
performed.

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In case there is a conflict between the calibration interval mentioned in the tool/equipment manual
and that mentioned in the Aircraft/Engine/Component manufacturer’s manual, the interval that
suffices the requirements of both(Generally with lower calibration interval) shall be considered.
If a Calibrated Tool is received without a calibration record or out of calibration date, it must be
calibrated prior to being put into service.
References
RSM Operations Specifications, & Capability List , Chapter 4, Section 1
AIESL MOE Manpower Resources Chapter 1.7
AIESL MOE Human Factors Training Procedure Section 3.13
AIESL MOE Calibration of Tools and Equipment Section 2.5
7.1.6 ORGANIZATIONAL KNOWLEDGE
In addition to the basic qualification to carry out maintenance work on the engine/aircraft
components/parts as outlined in the AIESL MOE, An Area of Study is developed to identify the
entire scope of training available for a broad area of knowledge and skill requirements. It will
include the appropriate number and level of courses or lessons to accomplish the defined
objective. The areas of study will define the initial and recurrent requirements for the associated
courses and lessons.
 Initial training is provided to an employee for the first time.

 Recurrent training is information that supports, expands, or refreshes initial training areas
of study, courses/lessons, or other requirements.
 Remedial training is assigned to ensure an employee who lacks demonstrated knowledge
and has been provided the information necessary to accomplish assigned maintenance or
alteration tasks properly.

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All Courses/Lessons are recorded by the AIESL Engineering Training School by

developing the following information as necessary to capture the required
knowledge or skill.
 Course/Lesson Title
 Course outline
 Required hours or performance outcome for each topic or lesson
 Training material including handouts, regulations, manuals, tools, or equipment
used
 Instructor(s)
 Instructor qualifications
 Method(s) of evaluation
 Other supporting information, as available such as instructor guides
and courseware
This information on all areas of study and/or courses/lessons is made available to
employees. This includes training provided by the on-the-job(OJT) methodology.
7.2 COMPETENCE
Competence assessment of all personnel involved in maintenance and related support activities,
management and quality auditing of aircraft/ engines/ components shall be accomplished.
The qualification, training and assessment of personnel are decided based on the area of work.
The respective Activity Centre in-charges assesses the personnel qualification and experience for
the area of work before assigning independent work.
Continuous assessment is carried out throughout the year by overseeing the performance by
activity centre in charge.
On the basis of continuous assessment, yearly assessment is carried out for individuals as per
AIESL’s Annual Appraisal Procedure which also includes assessment of technical competence and
need of training in their respective areas.
During the annual appraisal, the competence is assessed accordingly and recorded. Necessary
actions are defined and appropriately recorded, which are used subsequently for the following
annual appraisal.
All certifying staffs are assessed for their competence, qualification and capability to carry out their
intended certifying duties prior to the issue or re-issue of the certification authorization

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7.3 AWARENESS
JEOC ensures that the personnel employeed are aware of the Quality Policy & Objectives.
The Quality Policy & Objectives are displayed in all major areas of JEOC.
Quality Objectives are monitored wherever possible
Non-conformance to the product requirements may lead to recall of the component/ unit from
service.
7.4 COMMUNICATION
7.4.1 INTERNAL COMMUNICATION
Communication within the sections of JEOC and with other administrative functions of AIESL
is regarded as a vital element in ensuring that maximum customer satisfaction is achieved.
This is especially so because the system depends on other various inter linked functions.
Information on new/revised Technical data is disseminated to all concerned through
Circulars.
The movement of the engine/component may be tracked through the IT system.Information
on availability in Stock Room can also be accessed through the IT system.
All work packages are available in the IT system
Appropriate communication channels are established through various meetings, circulars,
reports for communicating the effectiveness of the QMS functioning.
7.4.2 EXTERNAL COMMUNICATION
7.4.2.1 COMMUNICATION WITH CUSTOMERS
Work is carried out in accordance with Service Level Agreement (SLA) with customer/operator.
Dy.G.M.(Production) shall ensure that all applicable documents are raised,appropriately certified
and handed over to the operator / customer. Copy of all the documents shall be maintained
according to contractual and airworthiness requirements.
On completion of work, the original maintenance records shall be dispatched to the customer/
operator. Copies of the same shall be retained as per regulatory requirement/SLA. Defects &
rectification work are notified to the customer/ operator.

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Customer complaints, if any, shall be addressed to G.M., JEOC who will direct the complaints to
the concerned area for satisfactory redressal. The feedback shall be conveyed to the customer
through G.M., JEOC.
G.M., JEOC shall ensure that complaints of similar nature are not repeated.
References
AIESL MOE RECORDS FOR THE OPERATOR SECTION 2.17
7.4.2.2 REPORTING OF DEFECTS TO DGCA / OPERATOR/ MANUFACTURER
The primary objective of the reporting system is to improve the level of airworthiness. These
reports are evaluated, assessed for implementation of corrective action and closure. AIESL
reporting system enables and encourages free and frank reporting of any (potentially) safety
related occurrence. AIESL encourages the establishment of a Just Culture. AIESL ensures that
personnel are not inappropriately punished for reporting or co-operating with occurrence
investigations.
The internal reporting process is a closed-loop system, ensuring that actions are taken internally
to address safety hazards.
Feedback to reportees, both on an individual and more general basis is ensured for their
continued support for the scheme.
The nature of occurrences are not limited to technical issues or discrepancies but also include
human errors, ambiguities in the procedures, mismatch between actual practice and required
practice and safety related issues.
The Internal Occurrence Reporting System involves mechanism to enable collation of occurrence
reports including the assessment and extraction of relevant information in order to identify
adverse trends or to address deficiencies in the interests of safety. The system includes
evaluation of known relevant information relating to occurrences and promulgation of such
related information.
All reportable mandatory occurrences shall be reported to DGCA/ operator/ Customer and his
NAA/ Lessor/ OEM (as applicable) within the stipulated time frame
References
AIESL MOE REPORTING OF DEFECTS SECTION 2.18

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7.5 DOCUMENTATION REQUIREMENTS

7.5.1 Documentation Structure
The quality management system of JEOC is documented as given below:
DOCUMENT NAME REVIEWED BY APPROVED/ ACCEPTED BY ISSUED BY
Internal External
Repair Station Engineer, Quality Quality Manager, Federal Aviation Quality Manager,
FAA FAA
Manual Administration,
USA
AIESL. Maintenance Quality Manager, Quality Director of Quality Manager,
Organization AIESL Manager, AIESL Airworthiness AIESL
Exposition
Quality Manual Management Review Deputy General General Manager, Management
(IS/ISO 9001 :2015) Group Manager JEOC Representive,
Sr.A.G.M., JEOC JEOC
Task Cards/ Deputy General Deputy General N/A Deputy General

Schedules/ Manager Manager Manager
Procedure Sheets (Production), JEOC (Production), JEOC ((Production),
JEOC
7.5.1.1 FIRST LEVEL

ISO Quality Manual
The quality manual is the apex document highlighting the organization’s quality policy and
objectives, defining the organization structure of QMS, scope and application of QMS and a list of
determined processes with reference to respective procedures. It establishes the sequence and
interactions between the QMS processes. Management system procedures as per ISO 9001:2015
are kept along with the Quality Manual.

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7.5.1.2 SECOND LEVEL

Repair Station Manual
The purpose of this manual is to provide operational procedures and guidance for JEOC personnel
while performing maintenance on Aircraft, Engines or Components This manual describes the Jet
Engine Overhaul Complex’s organization, maintenance capabilities and procedures for performing
maintenance. It is to be used in conjunction with all current and applicable Federal Aviation
Regulations and other relevant publications.
AIESL Maintenance Organization Exposition
MOE specifies the procedures and practices, the observance of which will ensure compliance of
statutory as well as airworthiness requirements of DGCA /manufacturer. It is to be used in
conjunction with all current and applicable CARs.
7.5.1.3 THIRD LEVEL

JEOC Procedures Manual
The procedure manual describes the operating systems and procedures of all sections of JEOC.
This manual shall be controlled as per established QMS.
7.5.1.4 FOURTH LEVEL

Task cards/ Work Instruction/Work schedules
Wherever applicable, it is the fourth level of documentation that gives detailed instructions or
guidelines to perform a given activity under a procedure.
Forms/Formats
It includes registers and formats that are used for generating quality records.
Documented Information
These include technical specifications/standards, manufacturers’ guidelines, DGCA/ FAA/ EASA
regulations, office orders and administrative instructions.

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7.5.2 CREATION AND UPDATION OF DOCUMENTED INFORMATION

All Documentation issued / distributed for use of maintenance personnel shall meet following
criteria.
All Documentation shall be readily identifiable by form number or document number.
All Documentation shall be clear, legible and accurate. All Documentation shall be in English
Language
All company generated documentation will take human factor in consideration with suitable
references if required and will be in easy to use format.
All Documentation shall be reviewed and approved by AIESL authorities and / or regulatory
authorities as applicable.
7.5.3 CONTROL OF DOCUMENTED INFORMATION

A comprehensive procedure covering preparation, approval, distribution and issue control has been
established.
All the documents are uniquely identified for exercising necessary controls.
A procedure has been developed defining the control for identification, storage, protection,
retrieval, retention, and disposition of quality records. The retention period of individual record has
been mentioned in the respective procedure.
All the records pertaining to the Quality Management System are identifiable. Records can be
maintained as filed hardcopies or on electronic media. In case the records are maintained in
electronic media, the section shall take precautions against the unauthorized use of the records by
controlling the access given to the personnel and shall periodically take back up to safe guard the
data. The section shall prepare the Master list of records maintained by them.
References
Management System Procedures:
MSP - 01 Procedure for control of documents
MSP - 02 Procedure for Control of Records
RSM Maintenance Procedures, Chapter 4, Section2
AIESL MOE Technical Record Control Section 2.14
AIESL MOE PROCEDURE FOR DOCUMENTATION 2.8
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8 OPERATION
8.1 OPERATIONAL PLANNING AND CONTROL
JEOC has identified its key processes, their sequence and interactions in the QMS Plan in order to
ensure conformance to service requirements and achieving customer satisfaction. The necessary
processes, documents and maintenance specific resources are set forth.
Where necessary, a service quality plan (work scope), specific to each engine type will be
developed in consistence with the requirements of other processes of the QMS. Each plan will
identify the service requirements, determine objectives and need to establish processes,
documents and engine specific requirements for resources. Each plan will indicate testing,
verification, validation, monitoring, measurement, inspection and pre-delivery trail run required
for the specific engine maintenance.
From an engine’s induction to final release from JEOC, its status with respect to monitoring and
measurement is recorded. Appropriate records as evidence of conformance to requirement are
maintained.
References
JT8D Engine manual (Manufacturer)
V2500 Engine manual (Manufacturer)
CFM Shop Manual (Manufacturer)
8.2 REQUIREMENTS FOR PRODUCT
8.2.1 CUSTOMER COMMUNICATION
Work is carried out in accordance with Service Level Agreement (SLA) with customer/operator.
Dy.G.M.(Production) shall ensure that all applicable documents are raised,appropriately certified and
handed over to the operator / customer. Copy of all the documents shall be maintained according to
contractual and airworthiness requirements.
On completion of work, the original maintenance records shall be dispatched to the customer/
operator. Copies of the same shall be retained as per regulatory requirement/SLA. Defects &
Rectification work are notified to the customer/ operator.
Customer complaints, if any, shall be addressed to G.M., JEOC who will direct the complaints to the
concerned area for satisfactory redressal. The feedback shall be conveyed to the customer through
G.M., JEOC.
G.M., JEOC shall ensure that complaints of similar nature are not repeated.

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8.2.2 DETERMINING THE REQUIREMENTS
For the engines from AIESL, the engines are received by the PPC along with the related
documents from the AIESL. Work orders are allocated and preliminary investigations are carried
out based on which the work scopes are defined at the IECC meeting.
For other customers, the servicing capabilities of the JEOC are communicated to the customers by
the PPC. In the event of customer queries, the service specific proposals are submitted and
contracts, duly vetted are executed by the PPC for order acceptance. On receipt of the
unserviceable engine from these customers, Work scopes are identified and billings are made
accordingly.
All regulatory requirements pertaining to Release to Service of the engine/ component are taken
care of.
8.2.3 REVIEW OF REQUIREMENTS
8.2.3.1 Customer Work Orders are accepted after ensuring the following:
 Whether JEOC has the Capability to carry out Maintenance ordered as per EO/ work order
 Whether all regulatory Requirements can be met
 Latest maintenance data is available and is used for carrying out maintenance.
 Appropriate facilities, tools / equipment, approved spares are available and used to carry
out maintenance tasks.
8.2.3.2 JEOC shall retain a copy of the Customer work packages as per the retention period
specified in the Agreement with the customer.

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8.3 DESIGN AND DEVELOPMENT

As mentioned in the Section 2 of this manual, JEOC offers the maintenance services of aero
engines within the approved scope and methodology by DGCA and the manufacturers’ guidelines
for maintenance. JEOC, AIESL is not engaged with any kind of design and development
activities. Hence this is excluded from the scope of our QMS.
8.4 CONTROL OF EXTRENALLY PROVIDED PROCESSES, PRODUCTS & SERVICES

8.4.1 GENERAL
This part details the procedure used in assessing the quality standards and capabilities of
suppliers and subcontractors for approval by AIESL and monitor their ongoing quality
performance.
All parts/ components are procured from AIESL approved suppliers only.
AIESL may subcontract maintenance functions like line maintenance, minor engine
maintenance,maintenance of aircraft components, specialized services and cleaning of aircraft
to othermaintenance organisations, which are not approved under CAR-145 when repair
facilities are not available with AIESL to perform certain functions appropriate to its rating or
there is a need to meet an exigency situation in spite of facilities being available to carry out
the functions.
Suppliers and subcontractors are evaluated against specific standards established by AIESL
throughagreement based on regulatory and AIESL requirements.
8.4.2 TYPE AND EXTENT OF CONTROL

8.4.2.1 SUPPLIER EVALUATION AND SUBCONTRACT CONTROL PROCEDURE
8.4.2.1.1APPROVED SUPPLIERS
Following suppliers are deemed to be Approved Suppliers:
a) OEMs: In all cases this is taken to be the company which manufactures the particular
make and model of aircraft / engine / accessory / component or its equipment. All
supplies can be procured from OEM. Such companies supply their components with an
Authorized Release Certificate such as EASA FORM 1, FAA FORM 8130-3 or Canadian
TCCA Form 24-0078.

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b) All suppliers other than OEM: Those approved by DGCA / FAA / EASA / TCCA. All
supplies (other than PMA & DER repaired parts) can be procured from suppliers under
this category.
c) OEM recommended suppliers All supplies (other than PMA and DER repaired parts)
can be procured from suppliers under this category.
8.4.2.1.2 SUPPLIERS SUBJECTED TO AIESL’S APPROVAL PROCESS
a) Suppliers not covered under 8.4.2.1.1 above

b) Surplus
c) PMA/ DER repaired part suppliers (if permitted by Air India/ customer/ operator).
8.4.2.2 SUBCONTRACT CONTROL
Where repair facilities are not available with AIESL to perform certain functions appropriate to its
rating or there is a need to meet an exigency situation in spite of facility being available to
carryout engine maintenance, maintenance of aircraft components or specialized services, AIESL
may subcontract these functions to other maintenance organisations.
A subcontract may be given on the condition that, those parts of the subcontractors facilities,
personnel and procedures involved with maintenance for AIESL, should meet CAR 145/ FAR 145
requirement for the duration of that maintenance. AIESL Quality Division achieves this by
carrying out initial and repetitive audits.
The audit includes but is not limited to capabilities, Quality System and approvals held (if any),
organisational setup and personnel, tools and equipment, housing and facilities, documentation
system and procedures and quality of finished products.
8.4.3 INFORMATION FOR EXTERNAL PROVIDERS
The Production Planning Division provides the requirement details to the Materials Management
Division who raises purchase indent/ order promptly.
A purchase orders includes all the details as given in indent. The indent shall include but not
limited to following:
 Part No / Model (as applicable);
 Nomenclature;

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 Current Inspection/Modification / AD Compliance Status, as applicable;
 Special Packaging Instructions, if any (Standard ATA 300 specification shall be followed, if
no specific requirements are given);
 Special Transportation Instruction, if any.
The Materials Management Division, while releasing the purchase indent/ order specifies the
certification documentation requirements, certificate of conformity, certification test result (if
applicable) and parts identification requirement. For consumable materials, to ensure traceability
of batch control, the vendor is required to provide verifiable evidence. The Materials Management
Division, while placing the order with the vendor, ensures that all the above requirements
mentioned are conveyed to the supplier/ vendor.
8.5 SERVICE PROVISION (MAINTENANCE OF ENGINE/COMPONENTS)
8.5.1 CONTROL OF PRODUCTION AND SERVICE PROVISION
a) Servicing of unserviceable engines is carried out in accordance with respective engine

manuals and approvals from regulatory agencies.
For each maintenance work, Engine/Module/Component Piece Part, work order generation is
through the IT system. The work order number will be a unique number, which will be the
basic reference for the maintenance work (inspection/repair/overhaul) of each engine or
component.
b) On compilation of relevant documents (Engine History including snags of last 30 days if

available), Life Limited Parts Status, Service Bulletin Status, and Preliminary Investigation
Report) , a proposed Work scope shall be issued by Dy.CAM(Engine)
Work Package is generated in IT system after QUALITY / Authorized personnel populates

the engine/ module work order with tasks to be completed. The package is visible in the IT
system to Work center Inspecting Personnel in pdf format and a hard copy print of the
package is taken at the work center

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c) During the entire engine service cycle in the shop, instances may occur that the parts cannot
be processed in accordance with the engine manual or other technical issues may crop up to
which the engine manufacturers’ local resident representatives may not be able to provide
satisfactory solution. The need may therefore, be felt to refer such matters to their parent
office for guidance. To take care of such situations, the IT system requires generation of an
Engineering Service Request (ESR) by the work center Inspecting Personnel to QUALITY.
QUALITY shall forward the query to the OEM/engine manufacturer. Based on the reply from
the engine manufacturer, the advice/decision given by QC shall be through an Engineering
Advice Note (EAN) which will have the cross reference with the ESR and shall be visible in
the system to the Inspecting Personnel who has raised the query.
d) Any unserviceable engine coming to Jet Engine Overhaul Complex shall be received at the
Final Assembly section of that particular engine type, where it shall be disassembled to
modular level in accordance with engine’s scheduled work-scope.
For further disassembly, as required, the relevant modules shall be sent to that engine type’s
Sub-Assembly section, where the module shall be worked upon, as required. Each
module/major item shall be tagged as required. The trolley containing the minor items shall
have the Engine Serial Number (ESN) for identification purposes. Each item shall be suitably
blanked.
e) All maintenance tasks shall be certified by Approved/Authorized Personnel (Certifying Staff).
Prior to authorizing an individual to perform an approval for return to service, the Deputy
General Manager Quality Assurance & Technical Services will ensure that the individual has
shown, by experience, that he understands the inspection methods, techniques and
equipment used in determining the airworthiness of the article being repaired and that he is
proficient in using various types of mechanical and visual inspection aids appropriate to the
article being inspected or repaired.
f) Weekly production meetings are held, presided by GM, JEOC to plan for the production
activities including:
Prioritization;
Target setting;
Production status monitoring;
Identification of system deficiencies and action plans.

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g) After the engine’s completion and certification as fit for testing (if required), it shall be sent to
the Engine Test Facility associated with the Jet Engine Overhaul Complex, for necessary
testing. After successful testing, the Engine is Released to Service with relevant
documentation.
8.5.2 IDENTIFICATION AND TRACEABILITY
JEOC uses Tags/Cards for the purpose of identification, traceability and part status with respect
to monitoring and measurement requirements.
All customer supplied properties including engines and associated documents are duly taken care
of by JEOC during all stages of production. In case of any damage or unusual deterioration, the
QUALITY section, JEOC reports this to the customer and maintains records.
In order to maintain the traceability, the records of engine having unique identification number
(Engine Serial Number) are maintained by QUALITY, JEOC.
8.5.3 CUSTOMER PROPERTY

The engine and its constituent parts are stored and preserved in compliance with the DGCA
requirements while engine is undergoing maintenance in JEOC. The preservation of engine and
parts are ensured by all sections during internal processing and engine release in order to
maintain conformity to requirements.
8.5.4 PRESERVATION
After the engine passes the test, the engine shall be suitably inhibited blanked, covered and
preserved, in accordance with engine manual and customer requirements. As applicable,
preservation shall include identification, handling, packaging, storage and protection. Preservation
shall also apply to the constituent parts of the engine.
8.5.5 POST DELIVERY ACTIVITIES
The extent of Post Delivery activities shall be determined with respect to the Lease agrrement
with the customer.
Any Deviations in the Engine Configuration(compared with as Originally Received) are endorsed
in NRC along with the Release to Service tag
Customer feedback is encouraged to improve the Quality Management system.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
8.5.6 CONTROL OF CHANGES

The engine released from the Test Facility shall be built up to the same configuration in respect of
the Basic/QEC items etc., as it was originally received, or upgraded as specifically required by the
customer. The Basic/QEC Items list shall be updated by the engineer building-up the engine. Any
deviations shall be endorsed in the NRC which should be attached to the Serviceable Tag
8.6 RELEASE TO SERVICE

It is a requirement to issue a CRS for scheduled maintenance, overhaul, repair, replacement,
modification, mandatory inspection and defect rectification. The CRS must be issued by a duly
authorized certifying staff when satisfied that all of the required maintenance of the aircraft or
aircraft component has been properly carried out by the support staff of AIESL using:
a) Up to date maintenance data/instructions including manuals, drawings, specifications,

DGCA mandatory modifications, standard practices and company procedures.
b) Recommended tools and test equipment, which are within its current calibration date (if
applicable).
c) Proper working environment & approved manpower for the work carried out.
d) Approved material with proper release certification issued from bonded stores
References
RSM Maintenance Procedures, Chapter 4, Section 2
RSM Hardware Tags, Chapter 4, Section 3
RSM Inspection Procedures, Chapter 4, Section 1
AIESL MOE Maintenance Procedures Part 2

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
8.7 CONTROL OF NONCONFORMING OUTPUT

Non-conformities are dealt with on case to case basis depending upon the feedback received
from the customer. Investigations/ deliberations with the OEM (Original Equipment
Manufacturer) are held by the Quality assurance & Technical Services Department, if required.
Corrective Action is passed on to the shop floor personnel in the form of Technical/ General
Circulars.
Corrective actions are also undertaken by original equipment manufacturers/Regulatory Agencies
in the form of Service Bulletins/ Airworthiness Directives/ Service Information Letters/All
Operators Wires etc.
An Engine/component Released to Service from JEOC conforms to regulatory

requirements.
References:
MSP - 05 Control of nonconforming services
RSM Material on hold, Rejection/disposal, Deviation, Chapter 4

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
9 PERFORMANCE EVALUATION
9.1 MONITORING, MEASUREMENT, ANALYSIS AND IMPROVEMENT
9.1.1GENERAL
Measuring and monitoring activities are carried out at all stages of engine servicing to ensure that
we achieve conformity to product requirements, customer satisfaction, improvement in the QMS
and improving the engine reliability. Where appropriate, statistical techniques and other analytical
tools are used to gather and analyze data and information for these purposes.
9.1.2 CUSTOMER SATISFACTION

Customer perception is regarded as one of the most important aspects of our business. Engine
performance data relating to In-flight shut down (IFSD), Shop visit rate (SVR) and Unplanned
removal rate (URR) is obtained to assess the reliability of serviced engines. Quarterly meetings
are carried out to review the reliability parameters having impact on customer satisfaction. This
analysis and corresponding actions are communicated to the customer.
Wherever complaints are received, those are recorded, analyzed and acted upon.
9.1.3 ANALYSIS AND EVALUATION

To determine the effectiveness and suitability of the Quality System the data from the following
objectives will be measured, analyzed and evaluated:
 Management Objectives
 Customer Reliability Data w.r.t Engine Performance
 Performance and effectiveness of the quality system (Internal Audit Results)
 Need for changes and improvements to the Quality Management System
 Effective implementation of planning activities
 Effectiveness of Corrective/Preventive Actions
 Effectiveness of actions taken to address risk and opportunities
 performance of suppliers and subcontractors.
9.2 INTERNAL AUDIT

JEOC, AIESL conducts internal quality audits once a year to ensure that our QMS conforms to
the requirements of ISO 9001:2015 and to the QMS requirements established by JEOC. People
who are suitably trained and who do not perform the activity to be audited shall perform audits.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
The procedure defining the responsibilities and requirements for planning and conducting audits,
establishing records and reporting results, is documented in the Quality system.
Audit program is planned to ensure that the whole of the system is addressed annually and take
accounts of the importance of each activity and its status with regard to previous audit results.
Records of the audits and their results are maintained.
QMS Process performances are monitored and measured against defined effectiveness
parameters (Annexure-1: Process ICOM) and suitable actions are taken by the respective process
owners when desired results are not achieved. Besides these, technical issues, if any, are referred
to the representatives of the manufacturers and those are resolved through technical follow up
meetings.
Records shall indicate the person(s) authorizing release of engine for delivery to the customer.
During all stages of engine servicing, it is ensured by the respective authorized signatories that all
the service requirements defined in the work scope are complied by using appropriate verification
methods.
Evidence of conformity with the acceptance criteria is maintained. The release of engine along
with associated release documents shall not be made until all planned tasks have been
satisfactorily completed, unless otherwise approved by a competent authority and, where
applicable, by the customer.
References
MSP-04 Internal Quality Audit
RSM Quality Audit System, Chapter 5
AIESL MOE QUALITY PROCEDURES, PART 3
9.3 MANAGEMENT REVIEW

9.3.1 GENERAL
Management Review is carried out to review the Quality Management System at planned
intervals in order to ensure its continuing suitability, adequacy, effectiveness and efficiency and
to identify the opportunities for improvements.
The management review meeting will be carried out by Management Review Group (MRG),
chaired by AIESL Quality Manager/ Chief of Quality and constituting all the functional heads. The
MRG shall review the quality management system (QMS) implemented at least once in a year

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
9.3.2 MANAGEMENT REVIEW INPUTS

The following inputs shall be considered for the Management Review:
a) Status of action of Previous Management Reviews
b) Changes in external or internal issues that may affect the Quality Management System.
c) Status and result of the Quality objectives and improvement activities, and identification
of any potential improvement opportunities
d) Results of audits, Non conformities and corrective actions
e) Customer feedback, if any, with actions taken and results of actions.
f) Process performance and service/product conformity, any deficiencies, nonconformities,
and actions taken and results thereon, if available.
g) Status of corrective and preventive actions taken, and results thereon, and effectiveness
of actions taken if known and available.
h) Performance of external providers
i) Adequacy of resources
j) Action taken to address risks and opportunities
k) Opportunities for improvement
l) Any changes, suggestions, recommendations that could affect/ improve the QMS
including factors, which may impact the organization such as financial, social or
environmental conditions, and relevant statutory and regulatory changes.
9.3.3 MANAGEMENT REVIEW OUTPUTS
With the aim of improving the airworthiness standards, enhancing the level of safety, and
improvement of the QMS effectiveness, requisite data is generated at various stages of the
engine servicing. This data is analyzed by the individuals nominated by Quality to identify the
improvement opportunities. If necessary, manufacturer’s local representatives are also involved in
the analysis.
The output of the Management Review shall include:
a) Opportunities for improvements
b) Any need for change in QMS
c) Resource needs
The results of the Management reviews shall be recorded and retained for 3 years
References
MSP – 03 Management Review
DATE- 20 Feb 2019 Page 3
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
10 GLOSSARY OF TERMINOLOGIES USED IN THE MANUAL
AUDIT A systematic, independent and documented process for obtaining audit

evidence and evaluating it objectively, to determine the extent to which
agreed criteria are fulfilled
CONTROL Power to give orders or to restrain something
CUSTOMER Organization or person that receives a Service
DOCUMENTED Means that the procedure is established, documented, implemented and

PROCEDURE maintained. A single document may address the requirements for one or
more procedures. A requirement for a documented procedure may be
covered by more than one document.
IMPLEMENT Put (a decision or plan) into effect
MAINTAIN Go on with, continue, persevere in (an undertaking)
MONITOR Measure or test at intervals, especially for the purpose of regulation or

control
OBJECTIVE Something to be achieved or attempted to achieve
OUTSOURCED Process that the organization needs for its quality management system and
PROCESS which the organization chooses to have performed by an external party.
PLAN Formulation or organized method by which something is to be done
POLICY Course of action or principle adopted or proposed by a government, party,

individual, etc.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
PROCEDURE Specified way to carry out an activity or Process
PROCESS A set of interrelated or interacting activities which transforms inputs into

outputs
QUALITY Degree to which a set of inherent characteristics fulfils requirements
SEQUENCE Order in which things succeed one another
SERVICE Result of a Process

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
ANNEXURE-I
PROCESS ICOM (INPUT, CONTROL, OUTPUT and MEASURE) MATRIX
PROCESS OWNER ACTIVITIES INPUTS CONTROLS OUTPUTS MEASURES

Work scope CAM/ 1.Engine receipt and work 1.Unserviceable 1.Availability 1.Work order 1.Number of
identification Customer order generation. engine and accuracy number. changes to
2.Undressing 2.Snag register of input 2.Preliminary the work
3.Preliminary investigation 3.MMP information. investigation scope.
4.Work scope finalization 4.Engine status 2.Earliest report. 2.Time
statement conduct of 3.IECC between
5.Engine arising IECC meeting report engine arrival
statement and work
scope
identification
Engine/module Production 1.Disassembly into 1.Work scope 1.Engine 1.Modules 1.Deviation
Disassembly modules/parts 2.Schedules Manuals and parts from targeted
2.Preparation of 3.Production plan 2.Service with time frame
inspection sheet bulletins associated
3.Dispatch to cleaning documents
Cleaning Production 1.Cleaning of all 1.Parts/modules 1.Chemical 1.Cleaned 1.Percentage
parts/modules 2.Working and physical parts/module of items re-
schedules properties of s cleaned
cleaning
agents
ISSUE IV REV - 01 Annexure I

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
Inspection and 1.View room 1.Inspection by view room 1.Inspection/ 1.Calibration 1.Inspection/ 1.No. of
Testing 2.NDT 2.Testing by NDT Testing manual status of Test report reported
2.Working devices cases of
schedules inspection/
3.Inspection test failure
sheet during
4.Monitoring and subsequent
measuring stages
devices
Parts Servicing 1.Repair 1.Determination of 1.Inspection 1.Serviceabilit 1.Repair/ 1.Failure of
repairing requirements report y of the items replacement repaired items
2.Repair/Replacement 2.Work schedules of parts before
for repair projected
service hours
Engine/Module 1.Production 1.Assembly of 1.Serviced 1.Timely 1.Assembled Snags
Assembly parts/modules as per work parts/modules Availability of engine with reported from
scope 2.Working repaired items associated test house/
2.Compilation of test tally schedules from all documents after
sheet 3.Engine manual sections. immediate run
2.Compliance
with work
scope
Engine Testing 1.Test 1.Verification of test tally 1.Test tally sheet 1.Adequacy of 1.Test report 1.Premature
House sheet 2.Testing manual information in engine
2.Testing as per test tally 3.Test facilities test tally sheet removal
sheet 2.Calibration
3.Preservation status to
testing facility
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
Engine Build up 1.Production 1.Physical engine build up 1.Tested engine 1.Compliance 1.Built up 1.Time
and Release 2.Quality to desired configuration 2.Other with release engine between
2.Updating of basic/QEC accessories for requirements 2.Compiled receipt of
item list built up release tested engine
3.Deviation recording 3.Related work document and released
4.Closing of work order performance engine
5.Compilation of engine report
release documents
6.Engine release
Quality 1.Quality 1.Establish, implement 1.LLP list from 1.Revision 1.Compliance 1.Number of
Assurance and and maintain effective PPC control of record instances
Technical quality assurance system 2.Preliminary technical 2.Product, updated
Services 2.Coordinating with investigation documents & process and technical
system
regulatory agencies report regulatory literatures are
nonconformity
3.Determination and 3.Flying hours requirements report
unavailable at
ensuring compliance with from AIR INDIA 2.Availability the time of
work scope LTD. of documents use
4.Procurement, 4.Snag register at user points 2.Number of
distribution and revision of from AIR INDIA 3.Parts/ technical
technical literatures LTD. module nonconformiti
5.Supplier management 5.ECM report conformity es raised
from AIR INDIA monitoring during audits
LTD. 4.Engine
6.DGCA records
mandatory 5.Reliability
service bulletin/ control
compliance status
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
Production 1.PPC 1.Production meeting 1.Engine status 1.Availability & 1.Maintenan 1.Planning
Planning 2.Production sequencing report adequacy of ce sequence accuracy
3.Production budgeting 2.Customer input plan 2.Budgeted
expected turn information v/s actual
around time related to expenses
3. Work load engines
Purchase and 1.PPC 1.Purchasing 1.Item requisition 1.Updating list 1.Timely 1Time
stores 2.Stores 2.Verification of goods 2.Approved of approved issuance of difference
received suppliers list suppliers items between
3.Storage & preservation 3.Specifications 2.Reordering required by receipt of
4.Issue of items to users of items level user section Requisition &
4.Inventory status 3.Updating of Issue of Items
report specifications/
standards
Calibration of 1.Standard 1.Calibration planning 1.List of devices 1.Due date of 1.Calibrated 1.Premature
Devices Room 2.Status verification under calibration calibration devices recall for
2.EFPM 3.Calibration 2.Master devices 2.Reminder to calibration
3.Test 4.Traceability to for calibration user sections 2.Number of
House national/international 3.Calibration devices
standards schedule calibrated
4.Calibration after due date
methods 3.Number of
devices in use
after due date
of calibration

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
Human 1.Quality 1.Training need 1.Skill 1.Availability 1.Licensed 1.Timeliness

Resource identification requirement of licensed personnel in license
Management 2.Skill up gradation personnel renewal
3.Licensing for skill
application
Maintenance of 1.EFPM 1.Maintenance need 1.Maintenance 1.Availability & 1.Plant & 1.Equipment/
Engineering assessment plan accuracy of equipment plant down
Facilities and 2.Maintenance planning 2.Break down maintenance maintenance time
Plant 3.Maintenance of facilities report requirements Maintenance 2.Number of
4.New project 3.Equipment from report break down
identification history equipment for each
5.Project monitoring & history and equipment
execution and facility up guideline /facility
gradation
Service Costing 1.PPC 1.Work wise labor hour 1.Job card 1.Accuracy of 1.Cost head 1.Billing
2.IE compilation 2.Approved labor information in wise accuracy
3.Finance 2.Costing based on rate job card statement
approved labor hour rate 2.Bill to
3.Billing to customers customer

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
ANNEXURE II
MANAGEMENT SYSTEM PROCEDURES
CONTENTS
Reference Pages
Description
Number
From To
Quality procedure for document control MSP - 01 02 04
Quality procedure for control of records MSP - 02 05 06
Quality procedure for management review MSP - 03 07 10
Quality procedure for internal quality audit MSP - 04 11 15
Quality procedure for control of nonconforming

MSP - 05 16 19
products
Quality procedure for continual improvement MSP - 06 20 22
ISSUE IV REV 01 Annexure II

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
MSP – 01
CONTROL OF DOCUMENTS
1. PURPOSE:
To establish quality procedure for introducing new documents or making any changes
in existing document and control all documents related to the Quality Management
System (QMS) and to avoid inadvertent use of obsolete documents.
2. SCOPE:
The scope covers nomenclature of the documents, identification and control of
documents of internal and external origin including all Quality Management System
related documents.
3. RESPONSIBILITY:
The primary responsibility for revision and approval of quality procedure will be with
the respective approving authority i.e. Functional/sectional Head for all documents
coming under QMS. The review for adequacy with respect to International Standards
and issuing shall be the responsibility of Management Representative (MR).
4. ACTIVITY DESCRIPTION/PROCEDURE
S. No Activity Description Responsibility Reference/

Records
4.1 Preparation and codification of quality management Section Heads
system documents as per work instruction for the
same by the concerned sections

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.2 Review and approval of the documentation Section head/

MR
4.3 Issue of all the controlled copies of documents are
as per the list of controlled copyholders at the end
of individual documents. “Controlled copy” will be
identified by the red inked “Controlled copy” stamp
and the corresponding copy number written on the
first page of each document
4.4 A Master List of documents will be maintained with MR MSP-QFR-

the MR with the current revision status and the 01
revision control will be with him.
4.5 The original copy of all QMS documents will be MR

retained as “Master copy” stamped on the back side
of each page with the MR. Any additional copy
required for distribution will be reproduced from the
master copy.
4.6 If any document is of external origin, the same will MR

be suitably identified and controlled from damage
and unauthorized access.
4.7 Once a document become obsolete on revision of MR/ Section

the earlier version or for any other reason, the Heads
obsolete copy will be immediately disposed on
receipt of the revised copy. In case of statutory
requirements, this copy will be maintained with
“OBSOLETE COPY” stamp and be maintained with
the respective functional heads or with the technical
library. However, master copy of the obsolete
document will be maintained by MR.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.8 Appropriate access control and protection will be MR/ Section

applied for electronically maintained or otherwise Heads
made documents. Virus protection will be used for
such documents and regular backups will be taken.
4.9 Schedule/Procedure Sheet Amendment Policy :

Schedules and Procedure Sheets are prepared as
per the procedures laid down in various publications
issued by the manufacturer, like the Engine Manual,
Maintenance Manual, Standard Practices Manual
etc. and are approved by Quality Control manager,
JEOC. Whenever any revision occurs in the manual
which bears reference in the Schedule/Procedure
Sheet, the Reference Document’s Revision Status
is reflected in the Schedule/Procedure Sheet and
the same is amended accordingly.
4.10 Amendment policy for documents of External origin:

The amendment / revision status of Engine related
manuals, Civil Aviation Requirements, Federal
Aviation Regulations is maintained current by the
manual controller through the information( in the
form of hard copy/ soft copy/ internet) received by
the originator of the document.
5. REFERENCES:
MSP-02 Quality procedure for Control of Quality Records

MSP-QFR-01 Master List of Docu ment

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
MSP – 02
CONTROL OF RECORDS
1. PURPOSE:
To ensure that all quality related records are controlled and maintained at desired
locations in a manner that enables easy retrievability and that prevents damage,
deterioration or loss and the records are disposed after expiry of retention period.
2. SCOPE:
Applicable to all quality related records referred in the respective documents of the
established quality management system of JEOC.
3. RESPONSIBILITY:
Heads of concerned functions/sections are responsible for ready identification,
legibility, storage, protection, retrieval, retention and disposition of quality records
pertaining to their sections as per quality procedures.
4. ACTIVITY DESCRIPTION/PROCEDURE
S. Activity Description Responsibility Reference/
No. Records
4.1 All the records pertaining to quality management Section head/ MSP-QFR-02
system are uniquely identified for exercising control. MR
4.2 The retention period & custodian of each record is Section head/
mentioned in the respective procedures after taking MR
into consideration the statutory, regulatory and
JEOC’s requirement.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.3 A master list of all records of the QMS of JEOC is MR MSP-QFR-02

maintained by the MR.
4.4 The records are disposed after the expiry of their Section head/
retention periods by the respective MR
functions/sections.
4.5 Head of functions/sections ensure that all quality Section head/

records are stored in a manner to prevent damage, MR
deterioration, loss and any unauthorized access.
4.6 For quality records maintained in electronic media, MR/ Section

backups are taken at specified interval. Appropriate head
security system is maintained to ensure safety and
security of records including virus protection.
5. REFERENCES:
1. MSP - 01 Procedure for document control.
2. MSP-QFR-02 Master list of quality records

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
MSP – 03
MANAGEMENT REVIEW
1. PURPOSE:
To review the Quality Management System at planned intervals in order to ensure
its continuing suitability, adequacy, effectiveness and efficiency and to identify the
opportunities for improvements.
2. SCOPE:
This procedure applies to the quality management system of JEOC.
3. RESPONSIBILITY:
To decide actions - chairperson MRG. Implementation – Head of
Sections/Functions in coordination with MR.
4. ACTIVITY DESCRIPTION/PROCEDURE:
S. Activity Description Responsibility Reference/
No. Records
4.1 The management review meeting will be carried out
by Management Review Group (MRG), chaired by MR
GENERAL MANAGER (JEOC) and constituting all
the functional heads. MR will be the convener.
GENERAL MANAGER may invite any person (s) as
special invitee to attend the proceedings of the
meeting. In the absence of GENERAL MANAGER,
his/her nominee or the next senior most officer will
chair the meeting and conduct the proceedings.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.2 The MRG shall review the quality management

system (QMS) implemented at least once in a year MRG
and the review will focus to ensure the continued
suitability of the QMS, Quality Policy and Quality
Objectives to ensure its adequacy, suitability and
effectiveness. The emphasis is more on assessing
opportunities for improvements and need for
changes.
4.3 The MR shall be responsible for convening the
review group at prefixed frequency, or any time MR
found required, present the agenda with all requisite
inputs and also for recording the review outputs in
form of minutes of meeting, ensuring that all the
aspects are covered in the review and produce to
minutes.
4.4 The agenda for the MRG meeting shall include

information on:
MR
a) Status and result of the Quality objectives and
improvement activities, and identification of any
potential improvement opportunities.
b) Results of audits.
c) Customer feedback, if any, with actions taken and
results of actions.
d) Process performance and service/product
conformity, any deficiencies, nonconformities, and
actions taken and results thereon, if available.
e) Status of corrective and preventive actions taken,
and results thereon, and effectiveness of actions
taken if known and available.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
f) Follow up actions, results and effectiveness of

recommendations of the previous management
review meetings.
g)Any changes, suggestions, recommendations that

could affect/ improve the QMS including factors,
which may impact the organization such as
financial, social or environmental conditions, and
relevant statutory and regulatory changes.
4.5 The output of the Management Review meeting MR MSP-QFR-03

shall be recorded as the minutes of the meeting.
The minutes of meeting recorded and issued to all
concerned shall include any decision and action
related to:
a) Improvement of the effectiveness of quality

management system and its processes.
b) Improvement of the service/product related to
customer requirements, and
c) The resource needs such as infrastructure,
finance, manpower, information and any additional
resource required to enhance the performance of
the organization and to satisfy the customer
needs.
4.6 Initiate necessary actions to follow up the output of MR
the management review meeting to ensure that the
actions decided in the management review meeting
are effectively implemented.
4.7 Records of the Management review meeting shall be MR MSP-QFR-03

maintained by the MR.
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
5. REFERENCES:
RSM FAA Repair Station manual
6. RECORDS:
Reference Name of Record Custodian

Retention
Number Period
Minutes of manage men t
MSP-QFR-03 MR 3 years
review meeting
List of Manage men t
MR
Review Group me mbers

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
MSP – 04
INTERNAL QUALITY AUDIT
1. PURPOSE:
To ensure that company policies and procedures are effective in compliance with
the requirements as per ISO 9001:2008 and documented quality management
system (QMS) of JEOC.
2. SCOPE:
Internal audit shall cover all functions of JEOC within the scope of QMS.
3. RESPONSIBILITY:
The Management Representative (MR) is responsible for planning, scheduling of
audit and verifications of corrective actions. The appointed audit team will be
responsible to carry out the internal audit on quarterly basis. Adequate level of
independence will be ensured during auditing.
Sl Activity Description Responsibility Reference

No /Records
4.1 An audit plan is finalized by the MR to ensure that MR List of
each element of QMS of JEOC, which contributes in internal
achieving quality objectives, is subjected to
auditors
independent audit at least once annually. A list of
trained internal auditors is maintained who will be
auditing as per this procedure.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.2 Based on the audit plan, specific audit schedules Audit team Audit
should be prepared with the sections identified to schedule
audit and communicated to the respective section
heads. The schedule is prepared based on the
criticality of the activity being audited, with
consideration to factors such as previous audit
findings, process performance, high-risk areas and
the issues of management concern. As the
requirements change, the schedule may be
adjusted.
4.3 Independent auditors are selected for carrying out

the audits based on their qualification, training, MR
previous experience and the section in which he/she
is currently employed to form a team of one or more.
4.4 The audit team gets acquainted with the area to be

audited including the regulatory requirements, QMS Audit team
requirements, critical parts and processes,
equipment and facilities used, technological changes
and other necessary requirements.
4.5 Depending on the complexity of the requirements

mentioned in 4.4, the audit team develops an Audit team Audit
appropriate checklist denoting points to be checked checklist
and the sequence.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.6 The auditor uses the checklist to gather evidences to Audit team MSP-QFR-05
determine compliance or noncompliance to the
quality management system and/or standard being
evaluated against. Evidences are gathered via
review of parts, documents, observation of activities,
record checks, and interviews with key individuals in
the area under audit. Findings are documented and
preliminary results are shared with the auditee as
each step of the audit is completed. A single
occurrence of a deficiency that poses no risk to a
deliverable might be considered a “minor
nonconformity”. Conversely, multiple occurrences of
a deficiency indicating a trend or a deficiency posing
risk to a deliverable might be considered a “major
nonconformity”.
4.7 The actions required to be taken are formulated in Process

consultation with the auditor/experts for eliminating Owner
the identified nonconformities on an agreed time
frame.
4.8 Agreed corrections and corrective actions are Process

implemented by the respective process owners Owner
without undue delay to eliminate detected
nonconformities and their causes.

QUALITY MANUAL
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NEW DELHI
4.9 In case, follow up visits are required to verify the

effectiveness of the major nonconformities, the Audit team
auditor ensures that the action plans are
implemented effectively. Otherwise, effectiveness of
the corrective actions is verified during the
subsequent audits.
4.10 Upon completion of an audit, a report is prepared MSP-QFR-05

documenting the summary of findings. This report is Audit team
submitted to the MR who in turn, presents the report
in the Management Review Meeting for review and
actions.
4.11 The audit findings are discussed in the management MSP-QFR-03

review meetings held periodically following the MR
internal audits. Corrective actions are reviewed and
resources required are determined and provided to
the respective process owners for implementations.
4.12 The MR will verify the effectiveness of the corrective MSP-QFR-05

actions implemented. If corrective actions are found
ineffective, the MR will request additional corrective
action and revalidation by the process owners.
Otherwise the audit is closed and the report
accompanied by the corrective actions is
maintained.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
5. REFERENCES:
MSP-03 Quality Procedure for Ma nage ment
Review.
MSP-06 Quality Procedure for Continual
I mp r o v e m e n t .
6. RECORDS:
Reference
Name of Record Custodian Retention Period
Number
AIESL/FTM/1.1/A16 DRCA Form MR 3 years
MSP-QFR-06 Audit summary report MR 3 years

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
MSP – 05
CONTROL OF NON-CONFIRMING PRODUCTS
1. PURPOSE:
This procedure focuses on the responsibility and authority at required process stage
to exercise control over the non-conforming products to prevent their unintended use
or delivery ensuring timely detection, reporting and effective implementation of
actions for eliminating the causes of nonconformity.
2. SCOPE:
This procedure defines the actions to be taken for identification and disposition of the
Non-Conformities and Authorization under Concession. This is for all Non-
conformities recorded during the process excluding Non-Conformities identified in
internal and external audit.
3.RESPONSIBILITY:
The overall responsibility lies with the Head of Quality Assurance.
4.ACTIVITY DESCRIPTION/PROCEDURE:
S. Activity Description Reference/
No. Records
4.1 All personnel involved with aero engine servicing and delivery are
responsible for ensuring that product (all items used in the servicing
of aero engine) which does not conform to defined acceptance
criteria are suitably identified and controlled to prevent its
unintended use or delivery.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.2 During the entire engine service cycle in the shop, instances may
occur that the parts can not be processed in accordance with the
engine manual or other technical issues may crop up to which the
engine manufacturers’ local resident representatives may not be
able to provide satisfactory solution. The need may therefore, be felt
to refer such matters to their parent office for guidance. To take care
of such situations, a copy of any query given by any
individual/section to the resident representatives shall be provided
through QUALITY office. Based on the reply from the engine
manufacturer, and in consultation with QUALITY office, the issue
shall be closed and necessary documents shall be amended.
4.3 Whenever any component or engine part drawn from Stores or

received from vendor/any JEOC section after repair/rectification
does not conform to its specifications the concerned
Engineer/Inspector, shall immediately intimate to the Section In-
charge, who in turn, shall inform DGM (E-P) and DGM (QUALITY).

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.4 DGM (QUALITY), himself or through his nominee, shall get an

enquiry conducted, to ascertain the facts. The findings shall be
reviewed by DGM (QUALITY) and Section In-charge to decide on
one or more of the following actions:
a) Rejection
b) Correction or rework.
c) Downgrading or acceptance under concession.
d) Taking measures, as required, to prevent such
recurrences.
4.5 The decision to downgrade or scrap the particular component/part

shall be taken by DGM (QUALITY) in consultation with Section In-
charge and the findings of the enquiry.
4.6 The QUALITY section shall maintain records of the nature of Record of non
nonconformities and any subsequent actions taken by the conforming
investigating officials. The analysis of the record shall be discussed product (item/
in the management review meeting. component/
module)
4.7 All reworked components/items shall be subject to re-verification by

the respective section that has detected the original nonconformity
to demonstrate conformity to the defined requirements. Records of
the nature of nonconformities and any subsequent action taken,
including concessions obtained are maintained.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.8 When the nonconformity is detected on any

part/component/serviced module after the engine is released, GM in
consultation with DGM (QUALITY) shall review the effect or potential
effect of the nonconformity and take appropriate action.
5. REFERENCES
MSP-06 Continual Improvement
6. RECORDS
AIESL/FTM/1.1/A16 DRCA FORM

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
MSP – 06
CONTINUAL IMPROVEMENT
1. PURPOSE:
To provide guidance for continual improvement of the organizational processes by
taking corrective and preventive actions throughout the organization to increase the
effectiveness and efficiency, to raise the standard of airworthiness and enhancing
the level of flight safety.
3. SCOPE:
Applicable to all the processes of JEOC and in particular, those of the activities and
processes that affect service realization and related to meeting customer
requirements and customer satisfaction. Continual improvement is a continual
activity, aiming for ever-higher process effectiveness and efficiency.
3. RESPONSIBILITY:
The responsibility to develop and implement the corrective and preventive actions for
continually improving the QMS of JEOC lies with the respective process
owners/section heads.
S.
Activity Description Responsibility Reference/
No. Records
4.1 Identification: The existing/potential problems against

the QMS requirements are identified by the process
owners while performing the processes or by
analyzing process data regarding potential problems.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.2 During the entire service cycle of the engine in shop, Section head/ TFU Form
technical issues (which do not have any reference in Process owner
the technical literatures) may crop up. Such matters
are referred to Engine Manufacturers
Product/Support office for guidance. Once a problem
is identified, it is to be documented on a Technical
Follow-Up Form (TFU) which is raised by the
concerned section/ individual and sent to the
Resident Engine Product/Support Representative
through QUALITY office where TFUs are recorded
and tracked.
4.3 A list of all such pending issues shall be maintained QUALITY

by Sr.A.G.M. (QUALITY) for discussion in a meeting
called the TFU Meeting.
Members of the meeting shall be as follows:
Dy.G.M. (QUALITY)
Dy.G.M. (E-Production)
Dy.G.M. (E-Rep. & Development)
Sr.A.G.M. of the section raising the ssue
Engine Manufacturer’s representative
Other members may be co-opted.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
4.4 The issue shall remain open till a final response is Engine
given by the manufacturer along with the Manufacturer
responsibility for implementation to eliminate the root
cause/ potential deficiency to avert the future failures.
4.5 The section/individual owning the process will Section head/

implement the action actions as formulated in the Process owner
reply given by the manufacturer.
4.6 On satisfactory implementation, the Management MRG

Review Group will review the effectiveness of the
actions.
5. REFERENCES:
MSP - 03 Management review
6. RECORDS:
MSP-QFR-04 Technical Follow-Up Form
AIESL/FTM/1.1/A16 Format for Deficiency Reporting & Corrective Action
MSP-QFR-06 Audit summary report

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
ANNEXURE III
QUALITY CONTROL FORMATS
CONTENTS
Reference
Description
Number
List of Technical Publications MSP -QFR- 01
FORMS & TAGS MANUAL
JS/xx/CL/01 to
JS/xx/CL/22
INTERNAL AUDIT CHECKLISTS
Format for Management Review Minutes MSP -QFR- 03
Format for Deficiency Reporting &

AIESL/FTM/1.1/A16
Corrective Action
Format for Audit Summary Report MSP -QFR- 06
ISSUE IV REV 01 Annexure III

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
MSP-QFR-01
MASTER LIST OF DOCUMENTS
Document Name Document Reference

Repair Station Manual RSM
ISO Quality Manual ISO QM
EASA Maintenance Organisation Exposition EASA MOE
AIESL Maintenance Organisation Exposition AIESL MOE
V2500
IETP V2500 IETP
JT8D
Engine Manual – JT8D JT8D 1/17AR Eagle Disc
Engine IPC – JT8D JT8D 1/17AR Eagle Disc
Standard Practices Manual – JT8D JT8D 1/17AR Eagle Disc
CFM 56-5B
Engine Shop Manual CFM 56-5B Technical Publication
Illustrated Part Catalogue CFM 56-5B Technical Publication
Service Bulletin CFM 56-5B Technical Publication
Component Maintenance Manual CFM 56-5B Technical Publication
Consumable Products Manual CFM 56-5B Technical Publication
Illustrated Tools & Equipment Manual CFM 56-5B Technical Publication
Standard Practices Manual CFM 56-5B Technical Publication
Solutions Manual CFM 56-5B Technical Publication
NDT Manual CFM 56-5B Technical Publication

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
MSP-QFR-02
MASTER LIST OF RECORDS
Serial Retention
Reference Number Name of Record Custodian
Number Period
001 MSP-QFR-01 Master list of Documents MR 3yrs
002 MSP-QFR-02 Master list of Records MR 3 yrs
Management Review
003 MSP-QFR-03 MR 3 yrs
Minutes
004 MSP-QFR-06 Audit Summary Report MR 3 yrs

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
MSP-QFR-03
MANAGEMENT REVIEW MINUTES
Organization: Management review meeting No.:
Meeting Date: Duration: Venue:

Inputs:
a) Status of action of Previous Management Reviews
b) Changes in external or internal issues that may affect the Quality Management System.
c) Status and result of the Quality objectives and improvement activities, and identification of any
potential improvement opportunities
d) Results of audits, Non conformities and corrective actions
e) Customer feedback, if any, with actions taken and results of actions.
f) Process performance and service/product conformity, any deficiencies, nonconformities, and
actions taken and results thereon, if available.
g) Status of corrective and preventive actions taken, and results thereon, and effectiveness of
actions taken if known and available.
h) Performance of external providers
i) Adequacy of resources
j) Action taken to address risks and opportunities
k) Opportunities for improvement
l) Any changes, suggestions, recommendations that could affect/ improve the QMS including
factors, which may impact the organization such as financial, social or environmental conditions,
and relevant statutory and regulatory changes.
Agenda Decisions taken Actions Responsibilities Target

points required date
Signature of MR

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
MSP-QFR-04
AUDIT SUMMARY REPORT

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
RISK ANALYSIS
The risk assessment is carried out as per the following seven step process:-
Seven Step Assessment Process
Step1: Development of a complete description of the system to be evaluated and of the environment, in which the system is to be
operated;
Step 2 : Identification of Hazards;
Step 3: Estimation of the severity of the consequences of a hazard occurring;
Step 4 : Estimation of the likelihood of a hazard occurring;
Step 5 : Evaluation of safety risk tolerability;
Step 6 : Mitigation of risk; and
Step 7: Development of safety assessment documentation.
ISSUE IV REV 01 ANNEXURE IV

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
ESTIMATION OF RISK SEVERITY

Safety risk severity is the extent of harm that might reasonably occur as a consequence or outcome of the hazard identified from the
reports received. Its estimation is based on following table:
Risk Severity
Aviation Meaning Value
• Equipment destroyed
Catastrophic A (5)
• Multiple deaths
• A large reduction in safety margins, physical distress or a workload such
that the operators cannot be relied upon to perform their tasks accurately
or completely.
Hazardous • Serious injury or death to a number of people. B (4)
• Major equipment damage
• A significant reduction in safety margins, a reduction in the ability of the
operators to cope with adverse operating conditions as a result of increase
in workload, or as a result of conditions impairing their efficiency.
• Serious incident.
Major C (3)
• Injury to persons.
• Nuisance.
• Operating limitations.
Minor • Use of emergency procedures. D (2)
• Minor incident.
• Little consequences
Negligible E (1)

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
RISK PROBABILITY
Safety risk probability is the likelihood that a consequence might occur. It is determined by using the five point safety risk probability table
below:
PROBABILITY OF OCCURRENCE
QUALITATIVE
MEANING VALUE
DEFINITION
Likely to occur many times
Frequent 5
(has occurred frequently)
Likely to occur sometimes

Occasional 4
(has occurred infrequently)
Unlikely, but possible to occur
Remote 3
(has occurred rarely)
Very unlikely to occur
Improbable 2
(not known to have occurred)
Extremely
Almost inconceivable that the event will occur 1
Improbable

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
RISK FACTOR ASSESSMENT

Risk factor is estimated by considering and combining severity and likelihoods. Severity and probability are viewed in five grades, which
are defined by money, damage or other useful concepts. Risk factor is calculated by multiplying the safety risk probability and safety risk
severity.
Risk Severity
Risk Probability Catastroph Hazard Major Minor Negligible

A B C D E
Frequent (5) 5B 5C 5D 5E
5A
Occasional (4) 4A 4B 4C 4D 4E
Remote (3)
34 3B 3C 3D 3E
Improbable ( 2 )
2A 2B 2C 2D 2E
Extremely
Improbable (1) 1A 1B 1C 1D 1E

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
SAFETY RISK TOLERABILITY MATRIX
Risk Index Range Description Recommended Action
High risk Cease or cut back operation promptly if necessary. Perform priority risk
5A, 5B, 5C,4A, 4B, 3A
mitigation to ensure that additional or enhanced preventive controls are
put in place to bring down the risk index to
the moderate or low range.
Moderate risk Schedule performance of a safety assessment to bring down the risk
5D, 5E, 4C, 4D,4E, 3B, index to the low range if viable.
3C,3D,2A, 2B, 2C, 1A
Low risk Acceptable as No further risk mitigation is required.

3E, 2D, 2E, 1B,1C, 1D, 1E
MITIGATION OF RISK
If the level of safety risk tolerability falls into intolerable under existing circumstances or, tolerable if mitigation applied, and may require
management decision for acceptance category mitigation measures will be identified and implemented to reduce the risk to level as low as
reasonable practicable (ALARP).
If mitigation measures already exist in maintenance manual/ organization policy and procedures then the current operating procedure to be
changed to ensure the adherence of the same.
In case exiting mitigation measures are not available further mitigation measures are to be identified and implemented.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
RISK ANALYSIS
Pre-mitigation Post- mitigation Risk

PROCESS Activity RISKS RISK MITIGATION
Risk Analysis Analysis
Induction of To decide the 1. Correct decision Preliminary Investigation 2E or 2-Acceptable
unserviceable work scope of on work scope 2D or 4 – mitigates the risk that a (Severity: E or 1-
engine / the incoming may not be taken (Severity: D or work scope may have to be Negligible, Probability: 2-
component unserviceable only based on the 2-Operating reviewed at a later stage Unlikely to occur)
engine / data provided by limitations, and a Pre BSI is carried out Pre BSI and review of
component the customer / Probability: 2- to ascertain the health of work scope reduced
operator Not known to the engine along with inputs severity.
have occurred) from other sections.
2. Non- availability 2D or 4 At the time of deciding the 2E or 2-Acceptable
of correct (Severity: D or work scope in IECC (Severity: E or 1-
information 2-Operating Meeting, the accuracy of Negligible, Probability: 2-
regarding limitations, engine hrs/cys is confirmed Unlikely to occur)
hours/cyc leading Probability: 2- and the same is maintained Confirmation of the
to mismatch of Not known to till the time of Shop accuracy of engine hrs/cyc
engine hrs/cyc have occurred) Release. is conducted in IECC
and burden on meeting which reduced
manpower to severity.
correct data at a
later stage

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI

Engine/module Disassembly / Deviation from targeted 2D or 4 Weekly Production meeting 2E or 2-Acceptable
Disassembly / Assembly of time frame due non – (Severity: D or is being conducted to (Severity: E or 1-
Assembly modules/parts availability of material, 2-Operating ascertain the progress of Negligible, Probability: 2-
manpower or other limitations, the engine in shop Unlikely to occur)
resources Probability: 2- Weekly Production
Not known to meeting helps to complete
have occurred) task in targeted time frame
and thus reduce the
severity.
Engine/module Recording & Risk that any 2C or 6 Task cards are made such 2E or 2-Acceptable
Disassembly / Signing off of Maintenance Task may (Severity: C or that an AME has to sign (Severity: E or 1-
Assembly Maintenance not have been complied 3- A significant each task individually. Negligible, Probability: 2-
work reduction in Wherever required, the Unlikely to occur))
performed safety margin signatures of the Task cards signed by AME
Probability: 2- associating Service and Service Engineer
Not known to engineer (Technician) are signify that each task has
have occurred) also recorded. been complied with the
task card.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI

Inspection and Visual The part may be rejected 2D or 4 If the condition of part is not 1D or 2-Acceptable
Testing Inspection and during assembly and / or (Severity: D or recorded with sufficient (Severity: D- Operating
NDT further quality checks at 2-Operating data, the determination of limitations, Probability: 1-
subsequent stages. limitations, the cause cannot be traced Almost inconceivable that
Probability: 2- back. Hence, Recording the event will occur)
Not known to readings of measurement Recording reading of
have occurred) done in Task Cards measurement in Task card
(worksheets) at the time of helps to analyze quality of
ongoing inspection. parts at subsequent
stages and this reduce the
probability of parts
rejection during assembly
and/ or quality checks.
Engine Final Assembly of 2C or 6 Compilation of test tally 1D or 2-Acceptable
Assembly Assembly of parts/modules may not (Severity: C or sheet / Engine work (Severity: D- Operating
the engine be done as per work 3- A significant compilation sheet serves as limitations, Probability: 1-
scope reduction in a check that the work has Almost inconceivable that
safety margin been carried out as per the the event will occur)
Probability: 2- Engine work scope. Test tally sheet/engine
Not known to work compilation sheet
have occurred) ensures that the work has
been carried out as per
Engine work scope.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI

Release of Engine Testing Snags reported from the 2C or 6 The engine is tested in test 1D or 2-Acceptable
Serviceable operator after engine (Severity: C or house to ascertain the (Severity: D- Operating
Engine installation on aircraft. 3- Significant serviceability of the engine limitations, Probability: 1-
Premature engine reduction in and Snags reported from Almost inconceivable that
removal or Inflight safety margin test house after immediate the event will occur)
Engine related issues Probability: 2- run are rectified before final Engine test at test house
Not known to release of the engine from and post run BSI reduces
have occurred) the shop. Even post run BSI the probability of
is carried out to check the premature engine removal
final condition of the engine. and IFSD.
Quality Provision of The maintenance work 2C or 6 The risk is mitigated by 1D or 2-Acceptable

Assurance and Maintenance on engine may be (Severity: C or verifying the latest manual (Severity: D- Operating
Technical data carried out with outdated 3- A significant revision at the time of limitations, Probability: 1-
Services maintenance data due to reduction in Release of tasks cards by Almost inconceivable that
Non availability of safety margin Quality to Production the event will occur)
Correct maintenance Probability: 2- Confirmation of latest
data Not known to maintenance data reduces
have occurred) severity.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI

Production TAT There may be change in 2D or 4 To have better controls on 2E or 2-Acceptable
Planning the TAT due to various (Severity: D or the various activities, the (Severity: E or 1-
factors 2-Operating Planning accuracy is Negligible, Probability: 2-
limitations, achieved by reviewing the Unlikely to occur)
Probability: 2- monthly Planned v/s Actual Weekly review of actual
Not known to Production once a week. production Vs monthly
have occurred) plan reduce the severity of
change in TAT due to
various factors.
Purchase and Provisioning There may be delay in 2D or 4 Inventory status can be 2E or 2-Acceptable
stores issuance of items (Severity: D or checked in the RAMCO IT (Severity: E or 1-
required by user section 2-Operating System across the country Negligible, Probability: 2-
limitations, wide network. If the item is Unlikely to occur)
Probability: 2- available at any other Inventory maintained in
Not known to location the same can be RAMCO IT System
have occurred) issued. If the item is not reduces delay in issuance
available at any location, of item.
MRN can be generated
Calibration of Calibration Devices calibrated after 2C or 6 Advance information of the 2E or 2-Acceptable
Devices due date and / or in use (Severity: C or calibration devices which (Severity: : E or 1-
after due date of 3- A significant are falling due next is given Negligible, Probability: 2-
calibration reduction in to the user sections. All Unlikely to occur)
safety margin calibrated devices have Next due date inspection
Probability: 2- next due date information details mentioned in
Not known to mentioned in the Calibration calibration stickers on the
have occurred) Stickers attached to the devices reduces the
device. severity.
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI

Component/ Painting, Exposure to Fumes, 2C or 6 Protective Equipment, 2D or 4-Acceptable
Item processing Plasma, Dyes (Severity: C or Safety goggles, Masks, (Severity: D- Operating
Electroplating, 3- A significant Gloves, Eye Wash area. limitations, Probability: 2-
Cleaning, reduction in Emergency contact details Unlikely to occur)
Chemical Lab, safety margin and safety instructions are Wearing Personnel
NDT, Welding Probability: 2- available with the user Protective Equipment
Not known to section. reduces the severity.
have occurred)
Environmental Dust Contamination of engine 2C or 6 The environment of the 2E or 2-Acceptable
conditions ,Temperature parts (Severity: C or shop is Controlled & (Severity: : E or 1-
& humidity 3- A significant Maintained as per the Negligible, Probability: 2-
Control reduction in requirements of Unlikely to occur)
Environmental Dust Contamination of engine safety margin Maintenance Data and also Controlled environment
conditions ,Temperature parts Probability: 2- keeping in view comfortable maintained in shops as
& humidity Not known to working environment for per the requirements
Control have occurred) personnel protects the engine from
contamination and this
reduces the severity of the
risk.

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI

Quality Engine Non Compliance of any 2C or 6 Before Release of an 2E or 2-Acceptable
Assurance Release applicable Airworthiness (Severity: C or engine / component from (Severity: : E or 1-
Documents Directives / Mandatory 3- A significant JEOC, it is ensured that all Negligible, Probability: 2-
Verification & Service Bulletin while reduction in ADs/Mandatory SBs are Unlikely to occur)
Compilation carrying out servicing of safety margin complied by verifying from Compliance of mandatory
engine Probability: 2- the paper work of the SBs and ADs is ensured
Not known to engine, failing which the by verifying from paper
have occurred) engine /component is not work of the engine/
considered airworthy to be component. This reduces
fitted on aircraft. the severity of the risk.
Engine Records Record of Loss of Maintenance 2D or 4 1. A back up is generated in 2E or 2-Acceptable
Maintenance Maintenance Records (Severity: D or soft copy & kept at a (Severity: E or 1-
work carried 2-Operating separate location Negligible, Probability: 2-
out limitations, 2. Back up is also available Unlikely to occur))
Probability: 2- in IT system Back up of maintenance
Engine Records Record of Loss of Maintenance Not known to 3. Storage of hard copies of records reduces the
Maintenance Maintenance Records have occurred) important documents in Fire severity of the risk.
work carried proof location
out
Quality Audit Annual Audit Non-Compliance with 2D or 4 Internal Audit of each 2E or 2-Acceptable
any Regulatory (Severity: D or process/product/area (Severity: E or 1-
Requirement 2-Operating carried out once in a year to Negligible, Probability: 2-
limitations, ensure continued Unlikely to occur). Internal
Probability: 2- compliance with the Audit carried out reduces
Not known to requirements. the severity of risk
have occurred)

QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
Pre-mitigation Post- mitigation

Risk Analysis Risk Analysis
Human All activities - Health risk to RA: 5A or 25 1.Aarogya Setu App checked for OK at RA: 4C or 12
Factors, All areas and employees High Risk main entrance. Moderate Risk
Health and all personnel Due to Non- 2.Contact less body temperature check
Safety in view compliance done at main entrance.
of Covid with the Govt. Severity: A or 5 3.Face Masks made compulsory for entry Severity: C or 3
pandemic and Company Catastrophic – and attending office. - A significant
Protocols for Multiple deaths 4.Sanitization of vehicles at entry. reduction in safety
containment of Probability: 5 5.Hand wash facility provided at entrance. margin
Covid Frequent - Likely to 6.Foot levers fixed at entrance doors. Probability : 4
Pandemic occur many times 7. Touch free Hand Sanitizers installed at Occasional - Likely
prominent locations within in the shop. to occur sometimes
8.Tables, seats , other surfaces sanitized.
9.Hand Sanitizers and face masks provided
to all staff.
10.Daily Sanitization of premises.
11.Meetings with more than 4 persons not
allowed to be held till further instructions
from organization.
12.All State and Centre Govt directives shall
be followed.
13.Split Timings allowed for employees.
14.Covid Test facility provided by company.

DATE- 08 Jun 2020 Page 13
QUALITY MANUAL
(IS/ISO 9001 : 2015)
NEW DELHI
DISTRIBUTION LIST
S.No Location
01 Execitive Director(Engg),Hqrs
02 G.M. (Engg.), JEOC
03 G.M.(QUALITY),Hqrs.
04 Dy. G.M (QUALITY), JEOC
05 Dy.G.M.(PPC), JEOC
06 Dy.G.M.(S&P), JEOC
07 Dy.G.M.(Prod.), JEOC
08 Dy.G.M.(Repair & Development)
09 Dy.G.M.(Industrial Engineering)
10 Sr.A.G.M. (QUALITY), JEOC
11 Sr.A.G.M. (F/A), JEOC
12 Sr.A.G.M. (S/A), JEOC
13 Sr.A.G.M. (VR), JEOC
14 Area in-charge (BRG), JEOC
15 Area in-charge (E-Plasma), JEOC
16 Sr.A.G.M. (T/H), JEOC
17 Sr.A.G.M. (Repair), JEOC
18 Area in-charge (Chem./Mech Clng.), JEOC
19 Area in-charge (Electroplating), JEOC
20 Sr.A.G.M. (NDT), JEOC
21 Area in-charge (Std Room.), JEOC
22 Sr.A.G.M. (EF&PM)
ISSUE IV REV 01 Distribution list


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QUALITY MANUAL

(IS/ISO 9001 : 2015)

AI ENGINEERING SERVICES LIMITED

Vide Letter No. : JEOC/ Quality/I-12/2021/105 Dated : 17 DEC 2021

QUALITY MANAGER, ISO 9001 2015 QMS

JET ENGINE OVERHAUL COMPLEX

TELEPHONE: 011-25652426, 25652200;

ISSUE IV REV 04 Section 0

SECTION SUBJECT FROM TO

1 Introduction to Quality Manual 1 1

4 4.1 External and Internal Factors 1 7

4.3 Scope & Application of QMS

4.4 QMS & its Processes

ISSUE IV REV 01 Section 0

5.2 Quality Policy

6.1.1 Planning Procedures

6.2 QMS Objectives & Planning

6.3 Planning of changes

ISSUE IV REV 01 Section 0

ISSUE IV REV 01 Section 0

ISSUE IV REV 01 Section 0

LIST OF EFFECTIVE PAGES ( REVISION STATUS)

ISSUE IV REV 04 Section 0

1 INTRODUCTION TO QUALITY MANUAL

1.1 QUALITY MANUAL AMENDMENT PROCEDURE

ISSUE IV REV 04 Section 2

JET ENGINE OVERHAUL COMPLEX

ISSUE IV REV 03 Section 3

3.4 INTRODUCTION TO QUALITY MANAGEMENT SYSTEM

ISSUE IV REV 04 Section 3

3.5 SAFETY AND QUALITY POLICY AND OBJECTIVES

ISSUE IV REV 03 Section 3

ISSUE IV REV 04 Section 3

3.7 RESPONSIBILITIES AND AUTHORITIES

Deputy General Manager/ Sr.Asst.General Manager (Production)

Deputy General Manager (Repair & Development)

Deputy General Manager( Production Planning & Control)

Sr.Asst.General Manager( Industrial Engineering)

Sr. Asst.General Manager ( Engineering Facilities & Plant Maintenance)

ISSUE IV REV 04 Section 3

3.7.2 MANAGEMENT REPRESENTATIVE

ISSUE IV REV 01 Section 3

3.7.3 EQUIVALENT DESIGNATIONS

S.No AIESL DGCA Approved FAA Responsible

1 General Manager Workshop Manager (Chief Authorized Signatory

ISSUE IV REV 04 Section 3

Dy.G.M. Dy.G.M. Dy.G.M. Quality

Sr.A.G.M. Sr. A.G.M. Sr.A.G.M. Sr.A.G.M Manager Manager

Functional Control only Helper

3.7.4 JEOC ORGANIZATION CHART

4.1 EXTERNAL & INTERNAL FACTORS

EXTERNAL FACTOR ISSUE

2 DGCA APPROVAL CERTIFICATE

3 FAA APPROVAL CERTIFICATE

4 SUPPLIERS AVAILABILITY OF ITEMS/CONSUMABLES/ENGINE PARTS ALONG

5 OPERATOR/CAMO IECC MEETING, AVAILABILITY OF DATA RELATED TO ENGINE

6 CALIBRATION TIMELY AVAILABILITY OF CALIBRATED TOOLS & EQUIPMENT

7 COVID PANDEMIC Ministry of Home Affairs, Ministry of Civil Aviation, Minsitry of

S.No. INTERNAL FACTOR ISSUE

TRAINING – INITIAL & RECURRENT

COMPETENCY ASSESSMENT- Extension of Refresher till 30 Jun 2021

2 RESOURCES TIMELY PROCUREMENT/ REPAIR ORDERS