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  • Preparation of Trolley

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    Asyraful Hakim
    13 views1 page
    The document outlines 4 procedures for housekeeping staff: 1) Knock 3 times, announce housekeeping and wait 20 seconds before entering an occupied/vacant room; 2) Do not enter a room with a Do Not Disturb sign and inform a supervisor; 3) Greet guests, answer questions courteously while noting requests, and reconfirm queries; 4) Inspect the room, ensure requests are handled, update the room status, and exit.

    Original Description:

    it a fun time

    Original Title

    preparation of trolley

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    The document outlines 4 procedures for housekeeping staff: 1) Knock 3 times, announce housekeeping and wait 20 seconds before entering an occupied/vacant room; 2) Do not enter a room with a Do Not Disturb sign and inform a supervisor; 3) Greet guests, answer questions courteously while noting requests, and reconfirm queries; 4) Inspect the room, ensure requests are handled, update the room status, and exit.

    Copyright:

    © All Rights Reserved
    Download as ODT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as odt, pdf, or txt
    13 views1 page

    Preparation of Trolley

    Uploaded by

    Asyraful Hakim
    The document outlines 4 procedures for housekeeping staff: 1) Knock 3 times, announce housekeeping and wait 20 seconds before entering an occupied/vacant room; 2) Do not enter a room with a Do Not Disturb sign and inform a supervisor; 3) Greet guests, answer questions courteously while noting requests, and reconfirm queries; 4) Inspect the room, ensure requests are handled, update the room status, and exit.

    Copyright:

    © All Rights Reserved
    Download as ODT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as odt, pdf, or txt
    of 1

    No Procedure Support Image

    1 Entering an occupied/ vacant room

     Knocking the door thrice.


     Announcing “Housekeeping
    “thrice.
     Wait for about 20 second after
    every knock.
     Opening the door slowly.
     Announcing again and entering
    the room.
     Check the guest if in the room.
    2 Entering guestroom with DND
    status

     Do not knock the guestroom


    with DND status.
     Informing the supervisor

    3 Greet guest and answer queries

     Greeting the guest.


     Answering courteously.
     Listen to the guest request
    attentively and noting down.
     Reconfirm all the queries.

    4 Inspect and exit

     Ensuring all requests are


    forwarded accordingly.
     Update the room status and
    exit.

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