EAST AFRICAN SCHOOL OF AVIATION

SCHOOL OF AVIATION
DEPARTMENT OF BUSINESS
AIR CARGO MANAGEMENT

INDUSTRIAL ATTACHMENT REPORT DONE AT KENYA AIPORTS AUTHORITY

Done by: JOY NADEKE AGOLLA
EASA/ACM/1350/19

Supervised by: Commercial Manager-Cargo, Mr. JACOB BWANA and Marketing

officer BONFACE MUSE
DECLARATION
I Joy Nadeke Agolla, hereby declare that this training report is my original work
and it has not been submitted before in this institution or any other institution of
higher learning for academic approval.

Signature………………………… Date……………………..
CERTIFICATE
This is to certify that the present training report is a record of original work done
by Joy Nadeke as an Attaché of Marketing and Business Development-Cargo at
Kenya Airports Authority from March 1st 2021 to May 28th 2021 under the
supervision of the commercial manager-Cargo, Mr. Jacob Bwana and Marketing
officer -Bonface Muse.
Signature…………………….
Bonface Muse
Supervisor
Date………./………./2021
ACKNOWLEDGEMENT
I thank The Lord Almighty for the opportunity of a memorable and fruitful period
at Kenya Airports Authority. My gratitude goes to the Commercial Manager and
Marketing Officer who relentlessly offered their guidance and knowledge
throughout the attachment period and the other staff at KAA Cargo Marketing
Business and Development who gave me the necessary support and motivation at
work. My sincere gratitude also goes to the East African School of aviation at large
for the vast knowledge that the school has imparted on me in preparation for the
practical application in my industrial attachment period the work environment.
DEDICATION
This training report is dedicated to:
My mother, MARY NERIMA MUTERE for the encouragement and heart
full support all through my attachment period and my brother TONY
WERE for the unwavering support. The support that each one gave me
during my attachment was immense and I am eternally grateful.
TABLE OF CONTENTS
Title
PAGE………………………………………………………………………………………………………………………..1
DECLARATION…………………………………………………………………………………………………………..2
CERTIFICATE………………………………………………………………………………………………………….….3
ACKNOWLEDGEMENT………………………………………………………………………………………………4
DEDICATION………………………………………………………………………………………………………….….4
TABLE OF CONTENTS…………………………………………………………………………………………………5
ORGANOGRAM OF KAA…………………………………………………………………………………………….6
ORGANIZATION BACKGROUND AND HISTORY……………………………………………………….….7
EXECUTIVE SUMMARY………………………………………………………………………………………….….10
CHAPTER ONE: SUMMARY OF AREAS COVERED AND SKILLS LEARNED…………………….12
CHAPTER TWO: IMPACT OF ATTACHMENT……………………………………………………………….18
CHAPTER THREE: RECOMMENDATIONS ………………………………………………......................19
CHAPTER FOUR: CONCLUSION………………….……………………………………………………………….20
ORGANOGRAM OF KENYA AIPORTS AUTHORITY (KAA)
Kenya Airports Authority is a government parastatal, which is authorized to
administer and oversee all the operations of all airports in Kenya. The Authority
has decentralized system of governance through the following organogram:

BOARD OF DIRECTORS

MANAGING DIRERCTORS

SENIOR MANAGERS

MANAGER

STAFF
BACKGROUND OF CARGO BUSINESS DEVELOPMENT IN JKIA
Air cargo transportation drives economic and social growth, supports and
accelerates global trade, with an estimate of 35% of value of global trade.
JKIA is considered the regional hub for air transport and a number of carriers call
on Nairobi for passenger and cargo traffic. It is also the second fastest growing
airport in the world cargo ranking.
Cargo marketing and business development activities at JKIA revolve around
providing support to and strengthening operation of the Transit Sheds, the Animal
Handling Station, Specialized Freighter Area Operators, Courier operators, Cargo
airlines, Cargo ramp handling, Clearing and Forwarding companies all playing a
key role in the freight export/import process at all our airports.

EXECUTIVE SUMMARY
This report is based on the twelve-week industrial attachment that I successfully
completed at Kenya Airports Authority from March 1st 2021 to May 28th 2021
according to the requirements of the school in partial fulfillment of my diploma
course Air Cargo Management, East African school of Aviation. During this period,
I have undertaken various tasks and responsibilities through observation and
practical. Among the practical activities that I have been involved in all along are:
1. Receiving and recording cargo reports from transit sheds and
representation of the same on Microsoft excel.
2. Customer service
3. Receiving and making office calls.
4. Operation of office machines e.g. computer, printer and scanner.
5. Collection of data from animal holding station and calculating their charges.
6. Issuing lease contracts to tenant.
7. Input of data entry from transit sheds.
Activities carried out through observation are among the following:
1. Observation of loading and offloading of cargo from various aircrafts at the
airside.
2. Observation of various process at the KQ export whereby the cargo to be
shipped is first weighed on arrival .The next step is the collection of
handling and airfreight charges then issuance of cargo manifest and lastly
screening then the cargo is stored in the warehouse awaiting loading.
3. Clearing process of imported goods at Signon
whereby the cargo is received by the transit shed and the manifest is
lodged into the system to prepare a release order afterwards the clearing
agent collects the release order, lodges custom entry then does payment of
taxes and handling charges then delivers consignment.

CHAPTER ONE: SUMMARY OF AREAS AND SKILLS LEARNED

INTRODUCTION
My industrial attachment based on the career of cargo management.
Responsibilities of Cargo Marketing Department
1. Systematic facility improvements at all contract points
2. Positioning JKIA as a competitive international Air Cargo.
3. New business promotion, stakeholder sessions and air Cargo events.
4. Oversee improvements of facilitative infrastructure and services at key
cargo zones.
5. Participate (by private sector) in freight handling facilities e.g. Mitchelle
cotts
6. Introduce new products and services at JKIA Cargo e.g.CS9 and ABEA
7. Diversification of revenue sources and development of new business
services E.g. coming up with new cargo traffic charges for various types
of shipments.
Activities carried out during training period
WEEK ACTIVITY/AREAS COVERED
1ST WEEK Orientation on KAA cargo marketing and the
general environment of the air cargo.
I compiled cargo handling reports collected from
different transit sheds throughout the week.
First week was an induction week.
During this week I learned about listening and
observation skills by paying attention to details.
2ND WEEK I underwent a training program on aviation
security around the airport.
I learnt about ways to protect the airport against
unlawful acts of interference and safety comes
first.
I distributed lease contracts to the tenants in
different clearing and forwarding companies.

3RD WEEK I visited Kenya Airways export zone and saw how
different cargo is being transported for loading
e.g. HUM how it is weighed on arrival and
 screened then stored awaiting loading.
I visited the airside and learnt about access
control and security.
I was given an estimate of how much weights of
cargo can be loaded on certain aircrafts.
I was shown the cargo handling machines and
explained to all their functions.
I also learned about the export and imports of live
animals and the documents required for
transportation and the storage facility at the
animal handling station.
I learned conceptual skills through exposure of
the airside and the transit shed.

4TH WEEK I did cargo handling report entry in excel for

Kenya Airways.
I visited Signon and I learnt the basic process of
how imported goods are cleared.
I learned how perishables are handled on arrival
stored in the cold room and loaded mainly in the
lower deck to sustain them cause of low
temperature.
5TH WEEK I spent the week learning the import cycle at
Signon how the cargo is received by the shed, the
manifest is then lodged into the KRA system and a
release order is prepared the clearing agent
collects the release order, verifies the cargo from
the head verification office and is assigned an
officer to assess the cargo then stamped for
approval by the Kenya bureau of standards lodges
custom entry and does payment of taxes and
handling charges and the consignment is
delivered.
I also interacted with a ramp agent and got to
know that each pallet is labelled with the specific
amount of tonnes of cargo it can carry.
6TH WEEK I did the cargo handling report entry in excel for
various transit shed throughout the week.
I was given a loading report for Emirates and
explained to how different cargo is loaded to
exact specific positions in the compartments so as
to balance the weight.
I was also shown how the compartments are
divided, how the pallets are positioned in
Ethiopian Airlines.
I did a summary of data for weekly cargo reports
for different transit sheds compiled and filed the
reports.

7TH WEEK I learned how to use office machines i.e. printer,

scanner. I scanned various documents and mailed
them to respective stakeholders.
I completed the weekly cargo reports.
I prepared a board report using Microsoft word.
I also received and made office calls.
8TH WEEK I was given a loading instruction for Emirates and I
could interpret how cargo would be loaded as I
observed the process.
I calculated the charges for live animals from
different transit sheds and compiled there
monthly reports in excel. I learned that
communication and team work is very necessary
for perfect delivery.
I learned more skills as I continued using excel
spread to record data.

9TH WEEK I visited the Kenya airways cargo export zone and
learnt about the export cycle. Cargo is weighed
and measured on arrival. The entry is then lodged
into the KRA system. Handling charges and
airfreight charges are collected then issuance of
the cargo manifest is done and the cargo is ready
for uplift.
I did operations of office machines such as
 printing and scanning documents and receiving
and making office calls.
I also engaged in customer service for tenants
10TH WEEK I did operations of office machines.
I engaged in customer service throughout the
week for the clearing and forwarding tenants.
I did entry for cargo handling reports from
different transit sheds.
I also did data entry for pharmacy and poisons
reports.
I visited the airside and saw how general cargo
was being loaded into the aircraft.
11TH WEEK I did data entry for pharmaceuticals in excel at
pharmacy and poison office.
I also engaged in the clearing process for
imported goods at Signon.
I also received and made office calls and engaged
in customer service.
I visited the airside and saw how pallets were
being offloaded from the aircraft.
12TH WEEK I learnt how documents are handled for exports
from preparing the airway bill to checking all
documents to ensure shipment may be carried.
Obtaining capacity for the carrier’s flight.
Preparing a cargo manifest and forwarding
applicable copies of the manifest and airway bill
to the carrier. Providing the load unit with special
load notification and finally notify consignee of
arrival of shipments.
CHAPTER TWO: IMPACT OF ATTACHMENT
Being an attaché at Kenya Airports Authority has given me the real
picture in relation with the knowledge acquired in class about Air Cargo
Management. I therefore appreciate the theory concept I learnt at
school which made it very easy to understand and interpret the
practical work at the airside.
The tasks assigned during my attachment played a major role in both
my school and career life. It has increased my knowledge base and will
shape me to become a valuable resource in a company. The skills I have
gotten from my stay at Kenya Airports Authority will also be very vital in
my professional development.
Socially, I was able to learn acceptable professional ethics and how to
relate with people around the work environment.

CHAPTER THREE: RECOMMENDATON

I recommend the organization to facilitate attaches with boarding
passes just to make their commuting easier.
I recommend the organization make a clear job description at cargo for
attaches.
I recommend the organization to enable internet connectivity to help
make work easier.
CHAPTER FOUR: CONCLUSION
I would like to conclude by stating that the opportunity really exposed
me to vast valuable experience which nurtured me into a more capable
profession. This training has helped me to gain enormous technical
knowledge and insightful experience in a real working environment.
Finally, the attachment period has been educative and mind opening I
am grateful for the opportunity in such a wonderful organization.