Created 11/3/2021

Topic Volume & Sentiment

Time Period: Last Full 6 Months (5/1/21-10/31/21)

Topic # of Responses # Positive # Negative % of Responses % Positive % Negative

Amenities - Guest Laundry - Overall Experience 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Arrival & Departure - Check-In - Room Readiness 3 0 3 1.0% (3) 0.0% (0) 100.0% (3)

COVID-19 - General - Cleaning & Disinfecting Products 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Food & Beverage - Restaurants - Variety & Selection 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Guestroom - Bathroom - Decor 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Guestroom - Bathroom - Hair Dryers & Styling Tools 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Guestroom - Bathroom - Overall Experience 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Guestroom - Bathroom - Shower & Tub Functionality 3 0 3 1.0% (3) 0.0% (0) 100.0% (3)

Guestroom - Bathroom - Towels & Terry Overall 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Guestroom - Cleanliness - Bedding 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Guestroom - Condition - Bedroom 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Guestroom - Internet - Functionality 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Guestroom - Internet - Overall Experience 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Hotel Overall - Lobby & Public Spaces - Decor & Ambiance 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Hotel Overall - Lobby & Public Spaces - Noise 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Hotel Overall - Marriott Bonvoy - Points 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Hotel Overall - Parking & Valet - Accessibility 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Hotel Overall - Requests & Deliveries - Maintenance Requests 1 0 1 0.3% (1) 0.0% (0) 100.0% (1)

Guestroom - Cleanliness - Bathroom 3 0 2 1.0% (3) 0.0% (0) 66.7% (2)

Arrival & Departure - Check-In - Overall Experience 2 1 1 0.7% (2) 50.0% (1) 50.0% (1)

Arrival & Departure - Check-Out - Ease 2 1 1 0.7% (2) 50.0% (1) 50.0% (1)

Guestroom - Amenities - Refrigerator 2 0 1 0.7% (2) 0.0% (0) 50.0% (1)

Guestroom - Cleanliness - Hair 2 1 1 0.7% (2) 50.0% (1) 50.0% (1)

Guestroom - Cleanliness - Other Odor 2 1 1 0.7% (2) 50.0% (1) 50.0% (1)

Guestroom - Housekeeping Service - Overall Experience 2 1 1 0.7% (2) 50.0% (1) 50.0% (1)

Hotel Overall - Lobby & Public Spaces - Cleanliness 2 1 1 0.7% (2) 50.0% (1) 50.0% (1)

Food & Beverage - Breakfast - F&B Quality 8 4 3 2.6% (8) 50.0% (4) 37.5% (3)

Amenities - Entertainment & Recreation - Overall Experience 6 4 2 2.0% (6) 66.7% (4) 33.3% (2)

Amenities - Pool - Overall Experience 27 15 9 8.9% (27) 55.6% (15) 33.3% (9)

Guestroom - Cleanliness - Bedroom 15 10 5 5.0% (15) 66.7% (10) 33.3% (5)

Hotel Overall - Hotel Exterior - Overall 3 2 1 1.0% (3) 66.7% (2) 33.3% (1)

Food & Beverage - Breakfast - Overall Experience 9 7 2 3.0% (9) 77.8% (7) 22.2% (2)

Arrival & Departure - Check-In - Speed of Service 6 5 1 2.0% (6) 83.3% (5) 16.7% (1)

Guestroom - Bedroom - Decor 12 10 2 4.0% (12) 83.3% (10) 16.7% (2)

Food & Beverage - Breakfast - Variety & Selection 9 6 1 3.0% (9) 66.7% (6) 11.1% (1)

Staff - Staff Helpfulness - Staff Overall 21 20 2 6.9% (21) 95.2% (20) 9.5% (2)

Arrival & Departure - Check-In - Room Upgrades 14 10 1 4.6% (14) 71.4% (10) 7.1% (1)

Staff - Staff Professionalism - Staff Overall 69 64 3 22.8% (69) 92.8% (64) 4.3% (3)

Amenities - Fitness Center - Overall Experience 1 0 0 0.3% (1) 0.0% (0) 0.0% (0)

Arrival & Departure - Check-In - Early Check-in 1 0 0 0.3% (1) 0.0% (0) 0.0% (0)

Arrival & Departure - Check-In - Ease 5 4 0 1.7% (5) 80.0% (4) 0.0% (0)

Arrival & Departure - Check-In - Room View Overall 6 5 0 2.0% (6) 83.3% (5) 0.0% (0)

Arrival & Departure - Check-Out - Speed of Service 1 1 0 0.3% (1) 100.0% (1) 0.0% (0)

Food & Beverage - Breakfast - Speed of Service 1 1 0 0.3% (1) 100.0% (1) 0.0% (0)

Food & Beverage - Restaurants - F&B Quality 1 0 0 0.3% (1) 0.0% (0) 0.0% (0)

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 Created 11/3/2021

Food & Beverage - Room Service - F&B Quality 1 1 0 0.3% (1) 100.0% (1) 0.0% (0)

Guestroom - Bed - Bed Comfort 3 3 0 1.0% (3) 100.0% (3) 0.0% (0)

Guestroom - Bed - Pillow Comfort 1 1 0 0.3% (1) 100.0% (1) 0.0% (0)

Guestroom - Bedroom - Overall Comfort 2 2 0 0.7% (2) 100.0% (2) 0.0% (0)

Guestroom - Bedroom - Size 2 2 0 0.7% (2) 100.0% (2) 0.0% (0)

Low sample size < 25

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