ASSIGNMENT/ TUGASAN

_________________________________________________________________________
BBSB4103
CROSS CULTURAL MANAGEMENT
PENGURUSAN SILANG BUDAYA
JANUARY SEMESTER 2022

SPECIFIC INSTRUCTION / ARAHAN KHUSUS

1. Answer in Malay or English. /

Jawab dalam bahasa Melayu atau bahasa Inggeris.

2. Number of words : 2500 – 3000 words excluding references. /

Jumlah patah perkataan : 2500 – 3000 patah perkataan tidak termasuk rujukan.

3. Submit your assignment ONCE only in a SINGLE file. /

Hantar tugasan SEKALI sahaja dalam SATU fail.

4. Submit your assignment ONLINE. /

Tugasan ini dihantar secara ONLINE.

5. Submission date : 14th March 2022. /

Tarikh Penghantaran : 14hb Mac 2022.

6. This assignment accounts for 60% of the total marks for the course. /
Tugasan ini menyumbang sebanyak 60% dari jumlah markah kursus.

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 ASSIGNMENT QUESTION

Part I

PURPOSE
The purpose of this assignment is to develop the learner’s ability to describe the organisational
culture of a chosen organisation, identify any inherent problems and propose changes for
improvement.

REQUIREMENT
Select an organisation which you are familiar with and describe the characteristics of its
organisational culture. Identify any inherent problems in the organisational culture and propose
some changes for improvement.

Prepare a report using the following guidelines:

a. Introduction on the chosen organisation
b. Description of the organisational culture in the chosen organisation
c. Identification of any inherent problems in the chosen organisational culture
d. Proposed changes for improvement in the organisational culture
e. Conclusion

[Total: 50 marks]

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Part II

ONLINE CLASS PARTICIPATION (10%)

Discuss the following topic(s) in the forum and submit proof of your participation in the
online discussions:

1. How does culture give an organisation a competitive advantage?

2. In your opinion, is professional culture more influential than national culture?
3. What training programmes can help managers to adjust their attitude and behaviour
so that they can perform their international assignment successfully?
4. Based on your own observation, what is the common leadership style of Malaysian
managers?
5. Differentiate between the characteristics of American, Japanese, Indian and Arab
negotiators.

[Total: 10 marks]

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 SOALAN TUGASAN

Bahagian I

TUJUAN
Tujuan tugasan ini adalah untuk meningkatkan keupayaan pelajar untuk menjelaskan budaya
organisasi bagi sesebuah organisasi, mengenal pasti apa-apa kewujudan masalah dan mencadangkan
perubahan untuk penambahbaikan.

KEPERLUAN
Pilih sebuah organisasi yang anda biasa dan jelaskan ciri-ciri budaya organisasi tersebut. Kenal pasti
sebarang masalah di dalam budaya organisasi dan cadangkan beberapa perubahan untuk
penambahbaikan.

Sediakan laporan menggunakan garis panduan berikut:

1. Pengenalan tentang organisasi yang dipilih,
2. Penerangan tentang budaya organisasi di dalam organisasi yang dipilih,
3. Pengenalpastian sebarang masalah yang wujud dalam budaya organisasi yang dipilih,
4. Cadangan perubahan untuk penambahbaikan dalam budaya organisasi,
5. Kesimpulan.

[Jumlah: 50 markah]

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Bahagian II

PERBINCANGAN KELAS DALAM TALIAN (10%)

Bincangkan topik berkenaan di dalam forum dan hantar bukti penglibatan forum dalam
perbincangan dalam talian.

1. Bagaimanakah budaya memberikan kelebihan daya saing kepada organisasi?

2. Pada pendapat anda, adakah budaya profesional lebih berpengaruh daripada budaya
kebangsaan?
3. Apakah program-program latihan yang boleh membantu pengurus untuk
menyesuaikan sikap dan tingkah laku supaya mereka boleh melaksanakan tugasan
dengan jayanya?
4. Berdasarkan pemerhatian anda sendiri, apakah gaya kepimpinan biasa pengurus
Malaysia?
5. Bezakan ciri-ciri perunding Amerika, Jepun, India dan Arab.

[Jumlah: 10 markah]

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 ATTACHMENT
ASSIGNMENT RUBRICS
BBSB4103 CROSS CULTURAL MANAGEMENT / JANUARY 2022
Part I / Bahagian I (50%)

*QN/ CLO Unsatisfactory/

*NS Excellent/ Tidak Max.
Weight/ Good/Baik Fair/Sederhana Poor/Lemah Marks
Cemerlang memuaskan
Criteria/Kriteria Pembe- /Markah
rat Maksimum
4 3 2 1 0
1 3 Introduction on the 1.5 Introduction on the Introduction on the Introduction on the Introduction on the No introduction 6
selected organisation was organisation was clear organisation was quite organisation was rather was given.
organisation very clear and and quite detailed clear but brief, unclear covering only 1 of
detailed covering covering 3 of the covering only 2 of the the following: the name of
the name of the following: the name of following: the name of the organisation, its
organisation, its the organisation, its the organisation, its location, mission and
location, mission location, mission and location, mission and product/service.
and product/service. product/service.
product/service.

Pengenalan Pengenalan Pengenalan terhadap Pengenalan terhadap Pengenalan terhadap Tiada

mengenai organisasi terhadap organisasi organisasi adalah jelas organisasi agak jelas organisasi agak tidak jelas pengenalan
yang dipilih adalah sangat jelas dan agak terperinci tetapi ringkas meliputi meliputi hanya 1 daripada diberikan.
dan terperinci meliputi 3 daripada hanya 2 daripada berikut: nama organisasi,
meliputi nama berikut: nama organisasi, berikut: nama lokasi, misi dan
organisasi, lokasi, lokasi, misi dan organisasi, lokasi, misi produk/servis.
misi dan produk/servis. dan produk/servis.
produk/servis.

2 3 Description of the 2.5 Description on the Description on the Description on the Description on the No description 10
organisational organisational organisational culture organisational culture organisational culture was on
culture in the culture was very was clear and quite was quite clear but rather unclear and very organisational
organisation. clear and detailed detailed covering 4-5 of brief covering only 2-3 brief covering only 1 of the culture was
covering all the 6 the required of the required required characteristics. given.
required characteristics. characteristics.
characteristics.

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Penjelasan
mengenai budaya
organisasi di dalam
organisasi tersebut.
3 3 Identification of any 3.5
inherent problems
in the organisational
culture.
Pengenalpastian
kewujudan masalah-
masalah di dalam
budaya organisasi.
4 3 Proposed changes 4 All the proposed
for improvement in
the organisational
culture.
Cadangan
perubahan untuk
penambahbaikkan di
dalam budaya
organisasi.
Penjelasan Penjelasan terhadap Penjelasan terhadap Penjelasan terhadap Tiada penjelasan
terhadap budaya budaya organisasi adalah budaya organisasi budaya organisasi adalah terhadap budaya
organisasi adalah jelas dan agak terperinci adalah agak jelas tetapi agak tidak jelas dan sangat organisasi
sangat jelas dan meliputi 4-5 ciri-ciri yang ringkas meliputi hanya ringkas meliputi hanya 1 diberikan.
terperinci meliuti dikehendaki. 2-3 daripada ciri-ciri daripada ciri-ciri yang
kesemua 6 ciri-ciri yang dikehendaki. dikehendaki.
yang dikehendaki.
Problems in the Problems in the Problems in the Problems in the No identification 14
organisational organisational culture organisational culture organisational culture were of problems.
culture were were identified with were identified but identified but with unclear
identified with rather clear with unclear explanations. No examples
clear explanations explanations and some explanations and were given.
and examples. examples. examples.
Masalah-masalah di Masalah-masalah di Masalah-masalah di Masalah-masalah di dalam Tiada
dalam budaya dalam budaya organisasi dalam budaya budaya organisasi dikenal pengenalpastian
organisasi dikenal dikenal pasti dengan organisasi dikenal pasti pasti tetapi dengan masalah-
pasti dengan penerangan agak jelas tetapi penerangan dan penerangan yang tidak masalah.
penerangan dan dan beberapa contoh. contoh-contoh tidak jelas. Tiada contoh-contoh
contoh-contoh jelas. diberikan.
jelas.
Some of the proposed There were some All the proposed changes No proposal for 16
changes for changes for proposed changes for were not feasible with no improvement
improvement were improvement were improvement but examples or justifications. provided.
feasible and well feasible and supported many were not feasible
supported with with examples and and not supported
examples and justifications. with examples or
justifications. justifications.
Kesemua cadangan Beberapa perubahan Terdapat beberapa Kesemua cadangan Tiada cadangan
perubahan untuk yang dicadangkan untuk perubahan yang perubahan yang untuk
penambahbaikan penambahbaikan adalah dicadangkan untuk dicadangkan tidak boleh penambahbaikka
boleh dilaksanakan boleh dilaksanakan dan penambahbaikan tetapi dilaksanakan dengan tiada n diberikan.
dan disokong disokong dengan kebanyakan tidak boleh contoh-contoh atau
dengan baik contoh-contoh dan dilaksanakan dan tiada justifikasi.
beserta contoh- justifikasi. sokongan dengan
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 contoh dan contoh-contoh atau
justifikasi. justifikasi.

5 3 Conclusion 1 Very clear Clear conclusion. Brief conclusion. Vague conclusion. No conclusion 4
conclusion. was given

Kesimpulan Kesimpulan yang Kesimpulan yang jelas. Kesimpulan yang Kesimpulan yang kurang Tiada kesimpulan
sangat jelas. ringkas. jelas. diberikan.

Total/Jumlah 12.5   50

Part II/Bahagian II (10%)

Excellent Good Fair Poor Unsatisfactory Max

*QN CLO Criteria Weight
4 3 2 1 0 Marks

1-5 1 Quality of Postings 2.5 All five comments are Four of the Three of the None of the No postings given as 10
good, appropriate, comments are good, comments are comments are good proof of
Kualiti Postings relevant, meaningful, appropriate, relevant, somewhat good, and relevant. / participation in
and meaningful, and appropriate, Comments are short discussion
respectful respectful meaningful, and responses that are
respectful not substantial nor
Affective Domain meaningful.

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 (A2) Minimum effort (e.g.
“I agree with Tina”)

Kelima-lima komen Empat Tiga komen baik, Tiada komen yang Tiada Postings diberi
baik, sesuai, relevan, komen baik, sesuai, sesuai, relevan, baik dan relevan. / sebagai bukti
bermakna dan relevan, bermakna bermakna dan Komen hanya penyertaan dalam
berhemah dan berhemah berhemah respon yang ringkas perbincangan
dan tidak meluas
dan tidak
bermakna.Usaha
minimum (Cth:
“Saya bersetuju
dengan Tina”)

Total 2.5 10
*QN = Question Number / *NS = Nombor Soalan

INSTRUCTIONS ON HOW TO SUBMIT PROOF OF ONLINE CLASS PARTICIPATION (10%)

Do the following:

1. Select the best FIVE (5) postings from the forum discussion set up by your tutor.
2. Do screenshots of the postings and include them as images in your assignment.
3. The screenshots should be in image file (either in JPG or PNG format). Refer to the sample of Screen Grab below
4. The screenshots should contain: Name, Title of the discussion, Day, Date and Time.

ARAHAN BAGI TATACARA PENGHANTARAN SEBAGAI BUKTI AKTIVITI ONLINE CLASS PARTICIPATION (10%)
Laksanakan perkara berikut:

1. Pilih LIMA (5) postings terbaik dari perbincangan dalam talian yang telah di sediakan oleh tutor anda

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2. Laksanakan screen shot posting dan isikan dalam tugasan anda sebagai file imej
3. Imej screen shot mesti dalam format imej (sama ada JPG atau PNG). Rujuk pada contoh screen shot di bawah.
4. Screen shot mesti mengandungi: Nama, Tajuk Perbincangan, Hari, Tarikh dan Masa.

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