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HP Storeonce Backup System Conversion From 2.X.X Software To 3.4.X (Or Later) Software User Guide
HP Storeonce Backup System Conversion From 2.X.X Software To 3.4.X (Or Later) Software User Guide
HP Storeonce Backup System Conversion From 2.X.X Software To 3.4.X (Or Later) Software User Guide
Abstract
HP is offering existing StoreOnce D2D Single Node customers the ability to convert their appliance's existing software from
2.x.x to the new 3.4.x (or later) StoreOnce software for free. HP StoreOnce 3.4.x (or later) software is significantly different
to 2.x.x software and, as such, the conversion process is data and configuration destructive. It is recommended that ONLY
customers who need to take advantage of the new features convert their products. The conversion process is described in this
user guide.
Please note that earlier versions of StoreOnce 3.x.x software are not appropriate for this conversion.
Use the checklist at the end of this document to assist you in the conversion process.
IMPORTANT: The following older products running 2.x.x software are not supported for conversion:
• HP StoreOnce D2D4106fc Backup system: EH998A
• HP StoreOnce D2D4112 Backup system: EH993B
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Acknowledgments
Microsoft®, Windows®, Windows® XP, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.
Java and Oracle are registered trademarks of Oracle and/or its affiliates.
http://www.hp.com/go/storagewarranty
Revision History
Revision 1 December 2012
This is the first edition, issued with the 3.4.0 Controlled Release of the software.
Revision 2 January 2013
This is the second edition, issued with the 3.5.0 release of the software. Troubleshooting information added and supported products amended.
Revision 3 October 2013
This is the third edition and includes troubleshooting information about multiple USB sticks.
Contents
1 Introduction...............................................................................................5
Product Naming.......................................................................................................................5
Products that are not supported..................................................................................................5
How do I tell whether I have a supported D2D4106fc product?..................................................5
How do I tell whether I have a supported D2D4112 product?.....................................................6
Feature Differences between 3.x.x and 2.x.x Single Node Software................................................6
HP StoreOnce Catalyst ........................................................................................................6
NAS and VTL backup targets ................................................................................................7
NAS and VTL Replication......................................................................................................7
License Compatibility ...........................................................................................................7
Installation on disk ..............................................................................................................7
RAID Configuration .............................................................................................................7
StoreOnce CLI ....................................................................................................................7
Network Support.................................................................................................................8
GUI differences...................................................................................................................8
2 Before converting to 3.4.x (or later) software..................................................9
Important — please read before converting..................................................................................9
Warranty implications..........................................................................................................9
Pre-requisites for conversion.....................................................................................................10
Recording settings..............................................................................................................10
Retaining your data via StoreOnce Replication ..........................................................................11
3 Firmware component update......................................................................12
Hardware components firmware upgrade..................................................................................12
BIOS upgrade........................................................................................................................12
4 Hardware modification ............................................................................13
HP D2D4312/4324 only, reconfiguring 1GbE ports....................................................................15
HP D2D4106/4112 and HP D2D2502/2504 1GbE ports............................................................15
5 Software Installation and configuration........................................................17
Download Quick Restore ISO Image ........................................................................................17
Create a bootable QR USB Stick..............................................................................................17
Delete existing storage logical drives.........................................................................................18
Boot the appliance and install the StoreOnce 3.x.x Software .......................................................20
Complete first boot appliance configuration ..............................................................................20
Log into the appliance StoreOnce CLI........................................................................................20
Configure network settings.......................................................................................................21
Apply licenses for capacity expansion ......................................................................................21
Configure appliance storage ...................................................................................................21
Configure other appliance settings and create backup targets ......................................................23
6 Troubleshooting........................................................................................24
7 Support and other resources......................................................................26
Contacting HP........................................................................................................................26
New and changed information in this edition.............................................................................26
Related information.................................................................................................................26
Websites..........................................................................................................................26
Typographic conventions.........................................................................................................27
Rack stability..........................................................................................................................27
Customer self repair................................................................................................................27
HP Insight Remote Support software..........................................................................................28
Contents 3
8 Documentation feedback...........................................................................29
A HP StoreOnce 2.x.x to 3.x.x Software Conversion Checklist...........................30
Conversion steps....................................................................................................................30
Settings to be restored during or after conversion........................................................................31
4 Contents
1 Introduction
HP is offering existing StoreOnce D2D Single Node customers the ability to convert their appliances
from 2.x.x software to the next generation of StoreOnce software for free. HP StoreOnce 3.4.x
(or later) software offers several significant features, the most important being the introduction of
HP StoreOnce Catalyst devices that allow low and high bandwidth backups and backup application
controlled off-site copy between StoreOnce appliances for those customers using HP DataProtector
or Symantec OST.
WARNING! HP StoreOnce 3.4.x (or later) software is significantly different to 2.x.x and, as
such, the conversion process is data and configuration destructive, it is recommended that ONLY
customers who need to take advantage of the new features convert their products.
Product Naming
New appliances pre-installed with 3.4.x (or later) software have adopted a new set of names; this
means that the name shown on your product GUI and CLI will not match the name printed on your
existing learning products and hardware labels. When seeking support downloads for your product
after the conversion you will need to use this new name to find the information that you require.
The following products are supported by this conversion process.
Table 1 Mapping existing and new products
Existing product (2.x.x software) New product (3.x.x. software)
EJ001B and EJ001C — HP StoreOnce D2D2502i Backup (HP StoreOnce 2610 Backup system: This is not a shipping
System product. Please search for the HP StoreOnce 2620 Backup
system for supporting documentation.)
EJ002B and EJ002C — HP StoreOnce D2D2504i Backup HP StoreOnce 2620 Backup system
System
EH996A and EH996B — HP StoreOnce D2D4106i Backup HP StoreOnce 4210 iSCSI Backup system
System
EH983A and EH983B — HP StoreOnce D2D4312 Backup HP StoreOnce 4420 Backup system
System
IMPORTANT:
Product Naming 5
Look at the Summary section of the Home page to find out whether you have the Gen 2
(unsupported) or Gen 2E (supported) model.
Gen 2E (G02–E), conversion to 3.x.x supported Gen 2 (G02), conversion to 3.x.x not supported
Gen 2E (G02–E), conversion to 3.x.x supported Gen 2 (G02), conversion to 3.x.x not supported
NOTE: When using Symantec NetBackup, a plug-in application is also required on your Backup
Application media server in order to use Catalyst functionality, this can be downloaded from the
Software Storage section of your product's Download drivers and software page on http://
www.hp.com/support/downloads.
Table 2 Part numbers for Catalyst licenses
Part number Catalyst license
6 Introduction
Table 2 Part numbers for Catalyst licenses (continued)
Part number Catalyst license
License Compatibility
Licenses for Capacity upgrade and Replication that were purchased for use on your existing
appliance are also valid after the conversion to 3.4.x (or later) software. Your appliance will retain
its existing serial number so your node-locked licenses can continue to be used. In addition, after
the conversion, you can purchase licenses to use the Catalyst functionality.
Installation on disk
Existing single node products running 2.x.x software boot and run from a flash memory device
located inside the appliance chassis. 3.4.x (or later) software, however, is installed on the appliance
hard disks. The installation process is outlined below. Note also that the capacity available for
backup is smaller after the installation of 3.4.x (or later) software due to installing the software on
disk.
RAID Configuration
Because the system software is now installed on the hard disks in the appliance there is some
capacity reduction for non-expanded StoreOnce appliances. (See Comparison of usable
capacity (page 9).) However, because the 3.x.x software does not configure a spare disk in the
RAID configuration, the available capacity of expanded appliances is the same or higher than
appliances running 2.x.x software.
StoreOnce CLI
The Single Node appliances running 3.4.x (or later) software deliver a customer-accessible,
enterprise class CLI interface as well as the GUI. This StoreOnce CLI is used for several configuration
tasks and also for day to day administration of some features of the StoreOnce appliance.
GUI differences
The StoreOnce GUI with 3.4.x (or later) software adopts a cross-HP Storage design and structure,
it is identical in layout to the HP StoreOnce B6200 Backup system and similar to other storage
products from HP, enabling easy and familiar administration experience. There are some features
that existed in the GUI with 2.x.x software that are now only present in the CLI with 3.4.x (or later)
software, the main ones being:
• Disk storage configuration
• Network configuration
• SNMP trap configuration
• Date and Time, including NTP, configuration
• Software upgrade
• Localization (the 3.x.x GUI is currently only available in English)
NOTE: The StoreOnce GUI and CLI default login username and password are different to 2.x.x
software; they are Username=Admin; Password=admin.
8 Introduction
2 Before converting to 3.4.x (or later) software
Important — please read before converting
CAUTION: This conversion process is data destructive.
The conversion process will require both a hardware change and a complete software re-install.
Any backup data will be ERASED at the start of the install process, there is no way to retain your
data through this process other than by replicating you data to another StoreOnce appliance prior
to conversion and then recovering it afterwards.
In addition there is no published process to downgrade your product back to 2.x.x after conversion.
CAUTION: The data capacity after conversion may be smaller than it was when running 2.x.x
software.
Due to reserving disk space for the appliance software, the capacity available for backup when
3.4.x (or later) software is installed will be reduced. The table below shows the available capacity
before and after conversion.
It is very important that you check the amount of capacity being used currently does not exceed
the new capacity that will be available after conversion, otherwise you may not be able to replicate
your data back or you will run out of disk space with your current backup retention policy.
Table 3 Comparison of usable capacity
Appliance 2.x.x Usable Capacity 3.4.x (or later) Usable Capacity
NOTE: Usable capacity is approximate, actual capacity is slightly lower due to system overhead.
Warranty implications
Converting to 3.4.x (or later) software does not invalidate your current warranty, and the serial
number of your appliance will not change. However if you need to contact the HP support
organization you will need to inform them that you have converted to 3.4.x (or later) software in
order that they can support you effectively. You will also need to provide the original product
name/number.
Recording settings
Before conversion also record any settings that might be required, such as:
• IP addresses and other network settings if using static addressing
• Email server and alert settings
• SNMP settings
• Replication partner appliance addresses
• Local settings for replication such as blackout windows
• Share Names and CIFS/NFS server settings
• Library configurations
NOTE: Download the HP USB Creation tool from the HP Insight Foundation website; this is used
to copy the content of the firmware image to a 1GB Flash stick using a Windows PC. The website
is at: http://www.hp.com/go/foundation.
The upgrade process uses the HPSUM utility. Please read the release notes for the firmware upgrade
and follow the instructions carefully.
BIOS upgrade
The BIOS is less likely to need upgrading, but the process is described here for completeness.
Use the BIOS quick jump to locate the System ROMPaq Firmware Upgrade. There are two Systems
ROMPag firmware upgrades available:
• Systems ROMPaq Firmware Upgrade for HP D2D 41xx/25xx G2 Backup System
• Systems ROMPaq Firmware Upgrade for HP D2D 43xx G2 Backup System
1. Obtain a formatted USB Key media.
2. Download the SoftPaq to a directory on a system running Microsoft Windows 2000, Microsoft
Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Windows Server
2003, Microsoft Windows Server 2008, or Microsoft Windows Server 2008 R2 and change
to that directory.
3. From that drive and directory, execute the downloaded SoftPaq file. Simply double click on
the SPxxxxx.exe file and follow the installation wizard to complete the SoftPaq installation
process. At the end of a successful installation of the SoftPaq a web page will automatically
appear to provide you with the different methods for restoring and/or upgrading the firmware
on the system.
4. After the USB Key is created, you may delete the downloaded file if you wish.
5. Insert this USB Key into the USB Key port of the system to be updated and power the system
on to boot to the USB Key.
CAUTION: The conversion process is data destructive, do not proceed any further if you need
to retain any of the backup data on the StoreOnce appliance that is running 2.x.x software.
IMPORTANT: The following older products running 2.x.x software are not supported for
conversion:
• HP StoreOnce D2D4106fc Backup system: EH998A
• HP StoreOnce D2D4112 Backup system: EH993B
The conversion process may take several hours to complete and many more for storage rebuilding
to completely finish. So make sure that alternative provision is made for your backups during the
process.
The first step in the conversion process is to remove the internal flash memory module from your
existing StoreOnce appliance. To do this:
1. Safely power down the appliance using the web interface.
2. Disconnect all cables from the appliance.
3. Unscrew the retaining screws which hold the unit into the rack at the front.
4. Slide the unit out of the rack, some units have sliding rails which allow the unit to remain in
the rack, other units on friction rails must be removed completely and placed on a flat surface.
See the Maintenance and Service Guide for your product for more details.
5. Remove the lid from the appliance, this may need to be unlocked using the hex tool attached
to the back of the appliance.
6. Locate the Flash memory stick which contains the 2.x.x software.
13
Figure 1 HP StoreOnce D2D4312/4324 Backup System location of flash module
14 Hardware modification
7. Remove the Flash Memory stick (1) and store safely, in some cases a Velcro™ tie will need
to be unfastened to remove the stick. (It is not recommended that this USB stick is used for the
3.x.x install image.)
NOTE: The memory module for the HP StoreOnce D2D4112/4106 and the HP StoreOnce
D2D2502/2504 has a cable. It should not be necessary to remove this. If you do so, first
unscrew the bracket (2) holding the USB connector and then disconnect the cable from the
motherboard (3).
1 LAN port 1 connector (1GbE), connect for easy 2 LAN port 2 connector (1GbE)
install
1 LAN port 1 connector (1GbE), connect for easy 2 LAN port 2 connector (1GbE)
install
16 Hardware modification
5 Software Installation and configuration
The steps in the software installation and configuration are as follows:
• Download the 3.4.x (or later) “Quick Restore” ISO image and copy to a USB Flash stick.
• Delete existing storage logical drives.
• Boot the appliance from the QR Flash Stick and perform the software install.
• Perform first boot appliance configuration.
• Configure Network Settings.
• Apply capacity and replication licenses.
• Configure appliance storage.
• Configure other appliance settings.
• Create backup targets.
IMPORTANT: The following older products running 2.x.x software are not supported for
conversion:
• HP StoreOnce D2D4106fc Backup system: EH998A
• HP StoreOnce D2D4112 Backup system: EH993B
IMPORTANT: Do not use the USB stick that was taken out of the appliance because this has
pre-configured partitions that the HP USB Key for Windows application cannot delete. Only use
a 4GB or greater flash stick, which is completely blank or has one single FAT16 or 13 partition
on it. Using any other configuration may result in the creation process appearing to complete
successfully but it will not deliver a bootable USB key.
1. Select the Downloads tab.
2. Scroll down to the HP USB Key for Windows application.
3. Download the latest version.
4. Install on a Windows PC.
5. Run Start — All Programs — HP System Tools — HP USB Key Utility.
6. When prompted to select a task to performance choose: Create a bootable USB Key from
CD/DVD. And click Next.
NOTE: The process takes several minutes to complete the creation. During this process the
HP USB Key for Windows tool may report (not responding) and the file copy animation may
stop. This is normal, and you should continue to wait for the process to complete.
10. Once complete safely remove the USB stick from the Windows PC.
2. Wait for the first Smart Array controller to be discovered and press F8 to enter the Option
ROM configuration utility.
3. Navigate to the Delete Logical Drive option from the main menu and select it.
IMPORTANT: The QR USB stick should be the only USB storage device attached to the
appliance. Ensure that there are no other USB sticks attached and remove any integrated KVM
devices which may be presenting storage devices to the appliance.
2. After the system powers up and completes self-tests it will boot from the USB key and launch
the Linux installation process.
3. After a few seconds a boot splash screen will appear offering the choice of Reimage (R) or
Exit (E). Press R to continue the installation process.
4. A warning will be displayed indicating that all data will be lost after typing “yes”. THIS IS
THE LAST CHANCE TO EXIT THE INSTALL PROCESS WITHOUT DATA LOSS.
Type “yes” to continue.
NOTE: If you select "no", the system will immediately reboot and you will need to remove
the USB stick.
NOTE: These are different from the default credentials used for 2.x.x software products.
After logging in a error message will be presented: "Error reading VTL configuration parameters.
Some VTL commands will not work correctly."
This is normal at this point because there is not yet any storage configured.
NOTE: It is not possible to add Replication or Catalyst licenses at this point because there is no
storage configured.
HP StoreOnce 4210/4220 and 4420/4430 Backup Head only = approximately one hour
nl
IMPORTANT: Licenses for Replication that were purchased for use on your existing appliance
are also valid after the conversion to 3.4.x (or later) software. In addition, after the conversion,
you can purchase licenses to use the Catalyst functionality. Please note that all licenses are applied
via the StoreOnce CLI, not via the GUI. See Apply licenses for capacity expansion (page 21) for
more details about loading or adding licenses.
Solution:
The QR USB stick should be the only USB storage device attached to the appliance. Ensure that
there are no other USB sticks attached and remove any integrated KVM devices which may be
presenting storage devices to the appliance.
Problem:
I am converting a StoreOnce D2D4312 or D2D4324 Backup system, installation has failed with
the following message:
Solution:
There are several possible reasons for this issue, however, the most likely reason on these products
is that the internal SAS RAID cabling is incorrect and, therefore, disks are enumerated in the wrong
order. This may have happened if a RAID controller or motherboard change has occurred in the
past. Check the cabling against the correct configuration below and re-configure if required.
Table 4 Cabling to HP SAS expander card (HP StoreOnce 4430/4420 Backup system)
Connect From. To
1 493228–006 mini-SAS cable Port 2C on SAS expander card Bottom right HDD backplane
connector
2 493228–006 mini-SAS cable Port 3C on SAS expander card Top right HDD backplane connector
3 493228–005 mini-SAS cable Port 4C on SAS expander card Bottom left HDD backplane
connector
4 493228–005 mini-SAS cable Port 5C on SAS expander card Top left HDD backplane connector
5 SAS cable Connector A (left) on the Port 8C on the SAS expander card
motherboard
6 SAS cable Connector B (right) on the Port 9C on the SAS expander card
motherboard
24 Troubleshooting
Figure 7 Cabling showing the SAS expander card
25
7 Support and other resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Related information
The following documents [and websites] provide related information:
• HP StoreOnce Backup system CLI Reference Guide (PDF): This guide describes the StoreOnce
CLI commands and how to use them.
• HP StoreOnce Backup system User Guide (PDF): This guide describes the StoreOnce GUI and
how to use it.
• HP StoreOnce Linux and UNIX Configuration Guide (PDF): This guide contains information
about configuring and using HP StoreOnce Backup systems with Linux and UNIX.
• HP StoreOnce Backup system Concepts and Configuration Guidelines: This guide advises
how to plan the workload being placed on the HP StoreOnce Backup system in order to
optimize performance and minimize the impact of deduplication, replication and housekeeping
operations competing for resources. It is regularly updated.
You can find these documents from the HP Support Center website:
http://www.hp.com/support/
Query on your product name and then select the Product Manuals link.
Websites
• HP StoreOnce website: http://www.hp.com/go/storeonce
• HP Systems Insight Manager website: http://www.hp.com/go/hpsim
• HP Technical Support website: http://www.hp.com/support
• Net-SNMP website: http://www.net-snmp.net
• Single Point of Connectivity Knowledge (SPOCK) website: http://www.hp.com/storage/spock
• White papers and Analyst reports: http://www.hp.com/storage/whitepapers
Blue text: Table 5 (page 27) Cross-reference links and e-mail addresses
WARNING! Indicates that failure to follow directions could result in bodily harm or death.
CAUTION: Indicates that failure to follow directions could result in damage to equipment or data.
Rack stability
Rack stability protects personnel and equipment.
Typographic conventions 27
Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a
repair can be accomplished by CSR.
For more information about CSR, contact your local service provider, or see the CSR website:
http://www.hp.com/go/selfrepair
29
A HP StoreOnce 2.x.x to 3.x.x Software Conversion
Checklist
Print out and fill in this checklist as you go through the conversion process to ensure that you do
not miss any steps. The checklist is followed by a table where you can record existing settings that
you will need to restore after conversion.
WARNING! HP StoreOnce 3.4.x (or later) software is significantly different to 2.x.x and, as
such, the conversion process is data and configuration destructive, it is recommended that ONLY
customers who need to take advantage of the new features convert their products
IMPORTANT: The following older products running 2.x.x software are not supported for
conversion:
• HP StoreOnce D2D4106fc Backup system: EH998A
• HP StoreOnce D2D4112 Backup system: EH993B
Conversion steps
Put a tick in the right-hand column when you have completed the step successfully.
Table 6 Conversion steps
Pre-Install Tick
Step 1 I realize that conversion will remove all data and settings from my StoreOnce appliance.
Step 3 I have recorded all settings that may be required in the table in the next section.
Step 4 Download latest Firmware Component bundle for the product from www.hp.com/support/
downloads (search for the old product name).
Hardware Install
Step 6 For StoreOnce 4420/4430 products ensure that the correct 1GbE network port change is
made.
Software Install
Step 10 Boot appliance from QR USB Stick and install the 3.4.x software.
DNS Addresses
IP Address
Netmask
Gateway Address
Domain Name
IP Address
Netmask
Gateway Address
Domain Name
IP Address
Netmask
Gateway Address
Domain Name
IP Address
Netmask
Gateway Address
Domain Name
IP Address
Netmask
Gateway Address
Domain Name
IP Address
Netmask
Gateway Address
Domain Name
IP Address
Netmask
Gateway Address
Domain Name
IP Address
Netmask
Gateway Address
Domain Name
Email alerts
Sender Account
Reply to Acccount
Recipient addresses 1
Recipient addresses 2
Recipient addresses 3
Replication