MB0038- MANEGMENT PROCESS AND ORGANIZATION BEHAVIOR

(BOOK ID:B1127)
Q.1 .Write A Note On The Managerial Roles And Skiills
Answer:
According to Mintzberg (1973), managerial roles are as follows: 
1. Informational roles
2. Decisional roles 
3. Interpersonal roles

1. Informational roles: This involves the role of assimilating and

disseminating information as and when required. Following are
the main sub-roles, which managers often perform:
a. Monitor – collecting information from organizations, both from
inside and outside of the organization
b. Disseminator – communicating information to organizational
members 
c. Spokesperson – representing the organization to outsiders
2. Decisional roles: It involves decision making. Again, this role
can be sub-divided in to the following: 
a. Entrepreneur – initiating new ideas to improve organizational
performance
b. Disturbance handlers – taking corrective action to cope with
adverse situation 
c. Resource allocators – allocating human, physical, and
monetaryresources
d. Negotiator – negotiating with trade unions, or any other
stakeholders
3. Inter`personal roles: This role involves activities with people
working in the organization. This is supportive role for
informational and decisional roles. Interpersonal roles can be
categorized under three sub-headings: 
a. Figurehead – Ceremonial and symbolic role
b. Leadership – leading organization in terms of recruiting,
motivating etc. 
c. Liaison – liasoning with external bodies and public relations
activities.

Management Skills: Katz (1974) has identified three essential

management skills: technical, human, and conceptual.
Technical skills: The ability is to apply specialized knowledge or
expertise. All jobs require some specialized expertise, and many
people develop their technical skills on the job. Vocational and on-
the-job training programs can be used to develop this type of
skill. 
Human Skill: This is the ability to work with, understand and
motivate other people (both individually and a group). This
requires sensitivity towards others issues and concerns. People,
who are proficient in technical skill, but not with interpersonal
skills, may face difficulty to manage their subordinates.
To acquire the Human Skill, it is pertinent to recognize the
feelings and sentiments of others, ability to motivate others even
in adverse situation, and communicate own feelings to others in a
positive and inspiring way. 
Conceptual Skill: This is an ability to critically analyze, diagnose a
situation and forward a feasible solution. It requires creative
thinking, generating options and choosing the best available
option.