Who is RI International?

RI International is a global organization with more than 50 programs located throughout the United
States and abroad. RI International continuously works to strengthen its position as the worldwide
leader of mental health and substance use crisis service design delivery as well peer-delivered care. RI
International is leading the way in crisis care as the United States works toward the nationwide rollout
of the 988 mental health crisis hotline in July of 2022, and currently provides crisis services in 10 states
with Montgomery County being the first location in Ohio. RI International is also the Operating Partner
for OneFifteen Living, the low-intensity residential treatment building in Dayton.

What is Crisis Now?

Crisis Now is a roadmap to safe, effective mental health and substance use crisis care that diverts people
in distress from the emergency department and jail by developing a continuum of crisis care services
that match the individual’s clinical needs. This reduces and prevents suicides while providing more
immediate and targeted help for a person in a mental health or substance use-related emergency.

What is the Crisis Now Hotline?

In Montgomery County, Ohio, the Crisis Now Hotline number is 833-580-CALL (2255). This number is
answered 24/7 by trained behavioral health professionals who provide high-touch support to individuals
and families in crisis. Up to 90% of calls to the Crisis Now Hotline are resolved on the phone with the
individuals and families given the opportunity to connect to additional support services.

What if the call cannot be resolved on the phone?

If the behavioral health professional on the phone determines the individual needs additional mental
health support, the individual can be referred for an outpatient appointment the next business day, or a
two-person mobile crisis team can conduct a face-to-face assessment. The individual can also be
referred to an immediate care facility if necessary. The goal is to refer the individual to the most
appropriate, least restrictive level of care.

What if the individual is assessed and needs hospital care or is a threat to themselves or others?

If an individual is an immediate threat to themselves or others, 911 will be contacted to execute an

active rescue or to secure public safety. Individuals experiencing a medical emergency, such as
withdrawal symptoms, will be referred to the nearest emergency room.

Who can call the Crisis Now Hotline?

937-443-0416

mcadamhs.org

409 E Monument Ave, Suite 102

Dayton, OH 45402
The Crisis Now Hotline can be called for anyone needing mental health or substance use crisis services in
Montgomery County, Ohio.

Are calls to 911 being transferred to the Crisis Now Hotline?

Currently, local first responders are being dispatched to any calls that come into 911. The plan is for this
technology to be in place by July of 2022 with the nationwide rollout of 988.

Are calls to the Crisis Now Hotline being transferred to 911 if needed?

Yes, the call would be warm transferred to the applicable 911 dispatch center if law enforcement is
needed.

Can someone who is not in crisis, but simply needs some emotional support call the hotline?

The Miami Valley Warmline is designed to help those in need of emotional support who are not
experiencing a mental health or substance use crisis. The number for the Miami Valley Warmline is 937-
528-7777. That number is available Monday-Friday from 11 am – 7 pm.

937-443-0416

mcadamhs.org

409 E Monument Ave, Suite 102

Dayton, OH 45402