Professional Documents
Culture Documents
CH 04
CH 04
CUSTOMERS
SUPPLIERS
Five Forces or Six? —Introducing Complements
The suppliers of
complements create
value for the industry
SUPPLIERS and can exercise
bargaining power
Bargaining power of suppliers
INDUSTRY
COMPETITORS COMPLEMENTS
POTENTIAL Threat of
ENTRANTS Threat of
new entrants SUBSTITUTES
Rivalry among
existing firms substitutes
BUYERS
Dynamic Competition
OBJECTIVES
What are competitor’s current goals?
Is performance meeting there goals?
How are its goals likely to change?
STRATEGY PREDICTIONS
How is the firm competing?
• What strategy changes
ASSUMPTIONS will the competitor
What assumptions does the competitor initiate?
hold about the industry and itself?
• How will the competitor
respond to our strategic
RESOURCES & CAPABILITIES
What are the competitors’ key
initiatives?
strengths and weaknesses?
Segmentation Analysis: The Principal Stages
•Demographics
Characteristics Household buyers •Lifestyle
of the Buyers •Purchase occasion
•Size
Distribution channel •Distributor/broker
•Exclusive/
Opportunities for nonexclusive
Differentiation Geographical •General/special
location list
•Physical size
•Price level
•Product features
Characteristics •Technology design
of the Product •Inputs used (e.g. raw materials)
•Performance characteristics
•Pre-sales & post-sales services
*Size
*Technical
Industrial buyers sophistication
*OEM/replacement
*Demographics
Characteristics Household buyers *Lifestyle
of the Buyers
*Purchase occasion
*Size
Distribution channel *Distributor/broker
*Exclusive/
Opportunities for nonexclusive
Differentiation Geographical *General/special
location list
*Physical size
*Price level
*Product features
Characteristics *Technology design
of the Product *Inputs used (e.g. raw materials)
*Performance characteristics
*Pre-sales & post-sales services
Segmenting the European Metal Can Industry
nc e
F ra ny
F ood F ruit Juice P et f ood S oft dr ink B ee r Oil rm a
Ge o rt .
p a in/P
S
S te el 3-piec e ly
It a
S te el 2-piec e
Ge nera l c ans
C omposite ca ns
Ae rosol c ans
Segmenting the World Automobile Market
Small cars
Station wagons
Passenger vans
Sports cars
Sport-utility
Pick-up trucks
Vertical Segmentation & Industry Profit Pools
—The US Auto Industry
25
%
20
Operating margin
Warranty Aftermarket
Auto parts
10 Auto
manufacturing
Auto Auto rental
New car insurance
dealers loans
5 Used car dealers
0 Gasoline
0 100%
Share of industry revenue
Segmentation and Key Success Factors in the U.S. Bicycle Industry
GLOBAL, BROAD-LINE
Broad PRODUCERS
e.g., GM, Ford, Toyota,
REGIONALLY-FOCUSED Nissan, Honda, VW,
BROAD-LINE DaimlerChrysler
PRODUCERS
e.g. Fiat, PSA, Renault,
Kia, GLOBAL SUPPLIERS OF
NARROW MODEL RANGE
NATIONALLY FOCUSED,
e.g., Subaru, Isuzu, Suzuki,
INTERMEDIATE LINE
Saab, Hyundai, Daihatsu
PRODUCERS
PRODUCT
e.g. Tofas, Proton, Maruti
RANGE First Auto Works (China)
LUXURY CAR
MANUFACTURERS
e.g., Aston Martin, BMW,
NATIONALLY- FOCUSED, Rolls Royce (owned by VW)
SMALL, SPECIALIST
PRODUCERS e.g., Bristol
(U.K.), Classic Roadsters
PERFORMANCE
(U.S.), Morgan (U.K.)
CAR PRODUCERS
e.g., Porsche,
Ferrari (owned by
Narrow Fiat) Maserati, Lotus
INTERNATIONAL
UPSTREAM Premier INTEGRATED OIL
Apache
COMPANIES Oil MAJORS
2.0
INTERNATIONAL
Adanarko
Kuwait Petroleum UPSTREAM,
REGIONALLY
PDVSA FOCUSED
INTEGRATED
1.5
NATIONAL
DOMESTIC DOWNSTREAM
Vertical Balance
Statoil BP Exxon
1.0
Chevron -Mobil
Peme Petronas THE Royal Dutch
Lukoil x
PetroChina SUPER
Indian Oil Conoco Phillips
Phillips Shell
Petrobras ENI MAJORS
0.5
Elf-Fina-Total
ENI
Nippon Repsol YPF INTERNATIONAL
Repsol
Valero Neste DOWNSTREAM
Sunoco Ashland OIL COMPANIES
0
0 10 20 30 40 50 60 70 80
NATIONALLY-FOCUSED
Geographical Scope
DOWNSTREAM COMPANIES