Document No. : PM-NTC-01 Eff.

Date : 06-18-21
PROCEDURES MANUAL
Revision No. : 01 Pages :

BREACH DRILL
I. OBJECTIVE

To test the readiness of the NTC to investigate the incidents of breach.

II. SCOPE

This process manual covers the complaints submitted to NTC by the PTEs in the case
of using the SIM Card Registered Number in any fraudulent activities or misuse

III. RESPONSIBILITY AND RESOURCES

PTE
NTC

IV. RECORDS GENERATED

Incident Report

Prepared by: Approved by:

Process Owner General Manager
V. PROCEDURE DETAILS AND FLOW

Guidelines/Criteria/ Responsible Retained

No. Process Flow Description of Activity
Policy Person Information
1. The PTE receives complaint The written official PTE Subscriber
from the Subscriber complaint shall be SIM Number
submitted to PTE
01
containing the SIM
Number used of any
fraud.
2. The PTE conducts The incident shall PTE SIM
investigation of the have specific Subscriber
complaint information or details details
02 of the person being
reported.

3. Determine the specifics of The details of the PTE SIM

the complaints incident is determined Subscriber
as to the name, details
03
address and SIM
number of the person
reported
4. Summarize the result of the After the thorough PTE Incident
investigation investigation, the PTE Report
04 will prepare the
summary of the
incident report.
5. Submit the result to NTC The summary of the PTE Incident
incident report will be NTC Report
05 submitted to NTC

Doc No. : PM-NTC-01 PROPRIETARY NOTICE Eff. Date : 06-14-21

THIS DOCUMENT CONTAINS INFORMATION PROPRIETARY TO NTC. ANY DISCLOSURE OR USE IS EXPRESSLY
Rev. No. : 01 PROHIBITED EXCEPT UPON WRITTEN PERMISSION BY NTC. Pages :
 Guidelines/Criteria/ Responsible Retained
No. Process Flow Description of Activity
Policy Person Information
6. NTC receives and logs the The NTC should log NTC Incident
incident result upon the receiving the Report
incident result

7. NTC retrieves the SIM NTC Search in the NTC SIM Number
Number of the Subscriber database the SIM
reported Number of the
Subscriber reported
8. NTC deactivates the SIM NTC deactivate the NTC SIM Number
number of the subscriber SIM number of the
reported subscriber reported

9. NTC prepares the final The final detailed NTC Final

incident report report will be prepared Incident
for submission in any Report
legal action taken to a
government agency to
handle the incident.
10. NTC submits the final The final incident
incident report. report will be
submitted to any
government agency
for any legal action to
be taken.

Doc No. : PM-NTC-01 PROPRIETARY NOTICE Eff. Date : 06-14-21

THIS DOCUMENT CONTAINS INFORMATION PROPRIETARY TO NTC. ANY DISCLOSURE OR USE IS EXPRESSLY
Rev. No. : 01 PROHIBITED EXCEPT UPON WRITTEN PERMISSION BY NTC. Pages :