H01 Medical Office Management 1 Assignment 04

Medical assistant certification requires graduation from an accredited school. An individual

CMA's duties may differ based on their education, training and the type of office they work in as

well as state laws. To be a successful CMA, you must possess a wide range of skills, as well as a

strong desire to help others. You need to be able to handle phone calls and conversations in a

professional manner if you have a wide range of responsibilities. Be aware of your tone and

volume when you're speaking to people; your listening skills must be at their peak so you can tell

when you're dealing with a medical emergency. In the event of an emergency, you'll want to be

familiar with your office's protocol for dealing with it. We're now going to get into the nitty

gritty of a CMA.

CMA

A certified medical assistant (CMA) is a person who has passed a certification exam. They must
have graduated from an accredited university in order to be certified. The American Association
of Medical Assistants (AAMA) conducts occupational assessments of CMAs. A CMA should
never refer to themselves or allow others to refer to them as a nurse or doctor because it is illegal
to perform procedures that a nurse or physician are licenced to perform. However, CMAs never
perform duties that are beyond their level of responsibilities, education, and training; they are
always acting as the physician's representative. To perform their duties in different offices will
depend on their size and the laws of the state where they work. In addition to a college degree,
aspiring CMAs should possess outstanding personal qualities, such as compassion and a sincere
desire to serve others. CMAs who excel in these areas have a wide range of qualities at their
disposal, including sensitivity, punctuality, initiative, competence, congeniality, and discretion.
Maintaining accurate patient records, helping patients prepare for medical procedures, and
performing routine, clinical, and laboratory procedures are just some of the responsibilities of a
CMA. It's not just answering phones and returning them; it's also adhering to OSHA's
regulations. As a refresher, here is an example of an excellent CMA. (Beaman, Routh,
PapazianBoyce, Sesser, Mills, Maly, 2015)
Kayla Christianson, CMA, has worked for the cardiology practise of three physicians for six
years.. An accredited CAAHEP school educated her. Additionally, as part of her required
externship, Kayla performed ECGs and received extensive hands-on training. 76-year-old Mrs.
Warner's ECG was ordered by Dr. Hsu, and Kayla has completed the procedure. Kayla's boss,
Dr. Hsu, called her to explain that he was running late doing rounds at the hospital and
apologised for the inconvenience. Mrs. Warner's internist is expecting the results, so he asked her
if she could interpret her ECG, sign his name on it, and fax it to him. This is how and why Dr.
Hsu's request should be carried out by Kayla. (Beaman, Routh, PapazianBoyce, Sesser, Mills,
Maly, 2015) (

Kayla has been working in cardiology for six years and has worked with three different doctors
during that time. She earned her degree from CAAHEP, an accredited institution. Kayla also has
a great deal of experience with electrocardiograms (ECGs). As a Certified Medical Assistant
(CMA), she performs clinical and administrative duties. Since she is competent in documenting
patients, observing patients, and conducting clinical treatments under supervision of Dr. Hsu, the
American Association for Medical Assistants says she is within guidelines. As long as Kayla
adheres to the doctor's instructions, she is able to send and receive information electronically, as
well as sign the doctor's name electronically. Exceptions to the AAMA guideline will not change
it. So Kayla understands the frantic doctor and patient internist who are eagerly waiting for the
results of Mrs. Warner's tests to come back. She tells Dr. Hsu that she will gladly interpret the
ECG, sign his name electronically, and fax the results to Mrs. Warner's internist right away. As a
follow-up, we'll discuss how to handle phone calls in the workplace. (Beaman, Routh,
PapazianBoyce, Sesser, Mills, Maly, 2015)

Office Phone calls

Phone calls are a common occurrence for medical assistants. Listen to your voice's pitch, tone,
and inflection at all times. Listening is a critical component of effectively managing incoming
phone calls. You can only begin to help if you know what the problem is. A high degree of
respect and politeness is expected from all members of society. It is essential that every office
has a written phone-handling procedure. Both the name and phone number of the caller must be
correctly recorded. To get a clear picture of what's going on, you need to ask the right questions.
If the person is agitated, try to calm them down first. Make sure that if the call is an emergency,
it can be dealt with in a short period of time. Any of the following would be considered an
emergency: an allergic reaction, asthma attack, broken bone, overdose of drugs, eye injury,
gunshot or stabbing wound, heart attack, unconsciousness, poisoning, premature labour, profuse
bleeding, severe pain and vomiting or diarrhoea, suicide attempt or a high temperature. An
allergic reaction is an emergency. We can now discuss a hypothetical situation. (Beaman, Routh,
PapazianBoyce, Sesser, Mills, Maly, 2015)

References

American Association of Medical Assistants www.aama-ntl.org

I. Routh, Kristiana D., author. II. Papazian-Boyce, Lorraine M., author. III. Sesser, Janet R.,

author. IV. Mills, Helen, author. V. Maly, Ron, author. (2015). Pearson's Comprehensive

Medical Assisting. New Jersey: Pearson Education