FedEx Trade Networks Transport & Brokerage (Canada), Inc.

Single Entry Clearance (one-time COD clearance)

Frequently Asked Questions

Q: As a U.S. shipper, what is the process for sending a shipment to Canada?

A: U.S. shippers need to: 1. Prepare customs paperwork for Canada Customs 2. Contact your customer in Canada and find out if
they have a customs broker for Canada and input that information on your shipping documents 3. Contact the FedEx Freight
International Customer Service team at 1.866.393.4685 to arrange for the pickup of your less-than-truckload (LTL) shipment.
Shippers and customers in Canada are responsible for confirming what additional documentation may be needed and which
goods are regulated or are a prohibited in Canada.

Q: Can FedEx Trade Networks Canada clear a shipment stuck in Canada Customs?
A: FedEx Trade Networks Canada can clear the shipment on a one-time COD basis if we have received a signed authorization
form from the Importer of Record and the transportation carrier is a FedEx carrier. You will need to contact the FedEx Trade
Networks Canada one-time team at 1.855.994.6227 and press 1 to hear more information on setting up a customs clearance for
your shipment.

Q: Can FedEx Trade Networks Canada clear a shipment going into Canada by a non-FedEx carrier for me as a Single Entry
(one-time clearance)?
A: Yes, but only if you have a pre-established Canada customs brokerage account with FedEx Trade Networks Canada.
Only FedEx carrier shipments can be cleared as a one-time COD clearance without an established account, however, written
authorization is required to provide customs clearance services.

Q: Can I use my FedEx Trade Networks U.S. account to clear my shipment into Canada and have the invoice billed to this
account?
A: No, your FedEx Trade Networks U.S. account can only be used for customs clearance on goods going into the U.S.

Q: Can I use my FedEx Express account to clear my shipment into Canada and have the invoice billed to this account?
A: It depends. In order to use your FedEx Express account it has to be set up for both shipping and clearance, and can be used
only if your shipment was shipped with FedEx Express air service. If your shipment is entering Canada with FedEx Freight LTL
carrier then you need to sign a Single Entry Authorization form so FedEx Trade Networks Canada can act as your broker on this
one shipment only, or provide the name of a Canada customs broker you would like to use to FedEx Freight LTL.

Q: Once FedEx Trade Networks Canada does a single entry clearance for me, does that mean that I now have an account
with FedEx Trade Networks Canada for my next shipment?
A: No, we do not set up a customer account for you based on a Single Entry Authorization form. You will only receive a unique
FedEx Trade Networks Canada account number if you set up a regular account with FedEx Trade Networks Canada for your
imports.

Q: How do I set up a regular account with FedEx Trade Networks Canada?

A: You can set up a regular account by emailing Account Set Up Canada at asucanada@ftn.fedex.com. Please include in your
email the full legal name of your company as it is shown on your company registration or Articles of Incorporation, your mailing
address, phone and fax number, and indicate what type of account you are looking to set up. An Account Setup Coordinator will
respond to you with the documents required to set up your regular account.

Q: What is an Importer of Record?

A: The Importer of Record is the party responsible for the payment of the duties, taxes and brokerage fees on a shipment into
Canada. The Importer of Record must be party to the sales transaction. Third-party organizations do not have records in the
event of an audit to support purchase and payment for the goods.

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 FedEx Trade Networks Transport & Brokerage (Canada), Inc.
Single Entry Clearance (one-time COD clearance)
Frequently Asked Questions

Q: How should I indicate who the Importer is on a shipment?

A: There are two commonly used terms that can be used to indicate the “Conditions of Sale and the Terms of Payment” on a
shipment from the U.S. into Canada using the International Chamber of Commerce Incoterms 2010. The first is DDP-Delivered
Duty Paid, this means the shipper is responsible for all the customs charges. The second is DAP-Delivered at Place, this means
the recipient/consignee is responsible for paying all the customs charges

Q: Who has to pay for the Canada Customs clearance?

A: The arrangement to pay for Canada Customs clearance charges and obtain a broker for Canada shipments depends on what
your agreement is with your customer in Canada. Whichever party is the Importer of Record on the shipping/customs paperwork
is the party that is responsible for obtaining a Canada Customs Broker and for paying all the Canada Customs Brokerage
charges (duties, taxes and brokerage fees).

Q: What type of Canada Customs Brokerage charges can I expect?

A: The Canada Customs Brokerage charges will depend on the commodity being imported, type of shipment (commercial or
casual), what the goods are being used for, the value of the shipment (not including international freight charges), the country
the goods were manufactured in and any additional Canada Customs requirements. FedEx Trade Networks Canada will charge
you a fee for the customs brokerage services provided. This fee is based on the value of the shipment exchanged into Canadian
dollars. You will also be charged a federal and provincial tax on our service fees and you will need to pay the GST (Goods and
Services Tax) which is 5% of the Canadian value of the shipment. You may be responsible for any provincial taxes if the
shipments are considered casual importations, and you may also have to pay duties on your shipment (this depends on the
commodity, the country of manufacture, and the value of the goods). You may incur additional fees by Canada Customs for
permits, customs exam, etc.

Q: Do I need to pay for all the Canada Customs Brokerage charges in advance?
A: Yes, by signing the Single Entry Authorization form that means you have agreed to have FedEx Trade Networks Canada act as
your broker on this one shipment into Canada, and as part of this process, the Importer of Record must pay for all the Canada
Customs Brokerage charges to FedEx Trade Networks Canada in advance of the shipment entry being transmitted to Canada
Customs for release (charges include but are not limited to duties, taxes, brokerage service fees, and any additional Canada
Customs charges Ex. exam fees).

Q: As a U.S. importer to Canada, do I need to pay Canadian taxes?

A: If you are acting as the Importer of Record, you are responsible for paying all the fees and taxes related to the Canadian
Customs Brokerage entry, as described above.

Q: What are my pre-payment options?

A: FedEx Trade Networks Canada accepts payment by credit card (Visa or MasterCard only), certified check, money order or wire
transfer. You may pay by credit card only if your total invoice amount received from FedEx Trade Networks Canada is less than
CAD$5,000. If your invoice is more than CAD$5,000, your payment options are certified check, money order or wire transfer. If
you are using any of these three options, you need to have your bank send a confirmation of transfer of funds to
ftnc_treasury@ftn.fedex.com. We cannot transmit your shipment entry to Canada Customs for release of your goods until we
have received this confirmation.

Q: If I signed a Single Entry Authorization form with FedEx Trade Networks Canada, but decide to use another broker
instead, or another broker has already transmitted the customs entry for the same shipment that FedEx Trade Networks
Canada was authorized to clear, is there a cancellation fee?
A: Yes, if FedEx Trade Networks Canada has already received a signed Single Entry Authorization form from you and has
generated an invoice for the customs brokerage clearance then you are responsible for paying the brokerage service fee on the
invoice, plus any applicable taxes on the service fees before a cancellation can be done.

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 FedEx Trade Networks Transport & Brokerage (Canada), Inc.
Single Entry Clearance (one-time COD clearance)
Frequently Asked Questions

Q: What customs brokerage paperwork is required to clear goods through Canada Customs?
A: Customs documents required for a clearance through Canada Customs depends on the type of goods being imported, whether
the goods are admissible or regulated by other government departments, what the goods are coming into Canada for, the
country the goods were manufactured in and the value of the goods. Minimum requirements include a bill of lading from the
carrier with a tracking ID, port of entry and ETA (estimated time of arrival) information, plus a commercial invoice/Canada
customs invoice that shows the Importer information, vendor/shipper/consignee details, full description of the goods, the country
of manufacture, quantity of goods, unit price, total price, currency and date of invoice, plus a valid NAFTA certificate of origin for
goods that are manufactured in Canada or the U.S. or Mexico (North American Free Trade Agreement).

Q: Can the Canada Customs Broker complete my customs brokerage paperwork for me?
A: No, as a Canada Customs Broker, FedEx Trade Networks is legally not authorized to complete any customs paperwork on
behalf of the shipper/importer. As a broker we can only advise you of Canada’s Customs requirements.

Q: Who is responsible for paying storage charges to FedEx Freight on my shipment?

A: Any additional fees charged by the carrier are the responsibility of the party paying the freight charges of the shipment. If freight
is requested to be moved in bond, all applicable charges will be billed to the party who requested this handling.

Q: What do I do if I receive a Salvage Notice from FedEx Freight?

A: Contact FedEx Freight at 1.800.351.5187 as soon as possible to receive further instructions.

Q: How will I know if my shipment cleared Canada Customs?

A: You may track your shipment on fedex.com, or if you have a FedEx Freight shipment that was cleared through customs by
FedEx Trade Networks Canada, you may call the Canada Account Services team at
1.855.994.6227 – press 1, or you may call the carrier to get a status update on your shipment.

Q: Once my shipment clears Canada Customs, how soon will my customer get the shipment?
A: Once your shipment has been released by Canada Customs you will need to contact the carrier directly to find out when delivery
will occur.

Q: Who do I call if I have general Inquiries not answered in this document?

A: For single entry (one-time COD) customs clearance requests of a FedEx carrier shipment, you can email
ftnc_cas@ftn.fedex.com or call 1.855.994.6227 – press 1.
 For a regular account set up you can email asucanada@ftn.fedex.com or call 1.855.994.6227 – press 2
 FedEx Trade Networks Canada (FedEx Ground Customer Service team) 1.866.463.8682 small package
 FedEx Trade Networks U.S. (Southbound service) 1.800.249.2953
 FedEx Freight International Customer Service 1.866.393.4685 LTL service
 FedEx Express 1.800.463.3339 (1.800.GOFEDEX) air service

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