800 GigaFamily ReleaseNotes R11.2.7

March 22, 2017
Calix 800 GigaFamily

Release Notes, R11.2.7
Preface
This document constitutes the release notes for Calix 800 GigaFamily firmware Release 11.2.7, supporting
the following GigaFamily models and operation:
• 800GE GigaCenter: 844GE AE or GPON* auto-detect operation (*for E7 R2.4 and above)
• 800G GigaCenters: 844G and 854G, for E7 GPON ONU operation (E7 R2.5/R2.4 feature sets).
• 800E GigaCenter: 844E Ethernet Home Gateway.
• 800G GigaHubs: 812G and 813G, E7 GPON ONU operation (E7 R2.5/R2.4 feature set).
• 800G GigaPoint: 801G for E7 GPON ONU operation (E7 R2.5/R2.4 feature set).
• 800G GigaPoint: 803G for E7 GPON ONU operation (E7 R2.5[M2]/R2.4 [M10] feature set).
These notes provide information regarding functionality in this release. For configuration information, refer
to the appropriate user documentation, available online from My Calix.
Supported Hardware
GigaFamily firmware release 11.2.7 supports operation on the following Calix 800 GigaFamily products:
Product Family Model Family Model Types Model Family Software Image
800GE 844GE
800 GigaCenter 800G 844G/854G
CALIX_800.bin
800E 844E
800 GigaHub 800G 812G/813G
800 GigaPoint 800G 801G, 803G CALIX_800GP.bin
Proprietary Information. Not for use or disclosure except by written agreement with Calix.
© Calix. All Rights Reserved.
Part #240-01115-11
800 GigaFamily Release Notes, R11.2.7 Page 2 of 47
GigaFamily Software Release Package

The R11.2 software package consists of GigaFamily firmware images, utilities, and Release Notes, as shown.
Release 11.2.7 Software Package
File Name Description
CALX_PS_P0-P2_11.2.7.71.zip Calix 800 GigaCenter/GigaHub firmware

CALX_PS_P1_11.2.7.71.zip Calix 800 GigaPoint firmware
GF-data-model-tr069-11.2.7.71.zip Calix 800 GigaFamily TR-069 Data Model
800-GigaFamily-ReleaseNotes-R11.2.7.pdf GigaFamily R11.2.7 Release Notes (this document)
Contents of CALX_PS_P0-P2_11.2.7.71.zip*
Image File Description Firmware Version
CALIX_800.bin 800 GigaCenter/GigaHub firmware image 11.2.7.71
GigaFamily patch file used when N/A
patch.bin
upgrading from releases prior to R11.1.80
Contents of CALX_PS_P1_11.2.7.71.zip
Image File Description Firmware Version
CALIX_800GP.bin 800 GigaPoint firmware image 11.2.7.71
* - Refer to the Calix Service Bulletin P-Series SB-16-021 for additional information regarding upgrade
requirements in E7 GPON environments. Also, refer to the section General Comments > Upgrades on
page 29 of these release notes.
Note for 800G GigaFamily models: Make sure that the E7 OLT node is running the appropriate
minimum release or higher when deploying R11.2 on 800G GigaCenters, GigaHubs, and GigaPoints. See
this matrix for details, or refer to the latest Calix E7 Release Notes for more information about E7 GPON
operation.
Note for 800GE GigaCenter model 844GE: Make sure CMS is currently running at version 14.1.101 or
above when deploying firmware for 844GE GigaCenters.
Part #240-01115-11
What’s New in this Release

GigaFamily Release 11.2.7 introduces the following new features and support:
• Hardware - None
• Management:
o On 844E GigaCenters, VoIP clients can now attach to the management IP host in WAP
mode.
• Management:
o WAP Turn-up Optimization – On the 844E, if converting the mode of operation to
Wireless Access Point (WAP) mode, a reset is no longer required to affect the change. This
reduces the required turn-up time by approximately 3 minutes.
o Embedded Service/Application Functional Entities (eSafe) MAC Address Partition – For
MSO operators, eSafe functionality is now supported allowing for distinct MAC address
allocation for ONU, RG, and VoIP (GPON OMCI). In this release, you must enable or
disable all components.
Note: eSafe Functionality is an E7 GPON OMCI controlled element available in a future
E7 release.
o Packet Cable Option-60 is now supported for MSO operators. When enabled, VoIP IPHost
1 and 2 use the Packet-Cable selected Option-60 string format regardless of VoIP protocol
being used. (GPON OMCI only). For additional information, refer to the GigaFamily
Service Provider’s Guide.
Note: Packet Cable Option-60 is an E7 GPON OMCI controlled element available in a
future E7 release.
• Hardware - None
• Management:
o Support of enhanced PM Historical Binning (Radio statistics including
transmitted/dropped/retransmitted charts).
o Updated 5 GHz wireless radio driver
Part #240-01115-11
• Hardware - None
• Management:
o Support of H.248 VoIP services via Genband C20 switch (844GE Active Ethernet)
o Support of SIP VoIP services via Genband C20 switch (844GE Active Ethernet)
o Rate shaping enhancements for data and video services on the 844E GigaCenter
o SNMP reporting of Ethernet statistics (64-bit) on 844GE GigaCenters with Active Ethernet
turned up via CMS
o 844GE GigaCenter Active Ethernet turn-up exclusively via Consumer Connect Plus
(CMS not required)
• Hardware:
o Support for GigaPoint Model 803G featuring:
 Standards based FSAN ITU-T GPON compliance
 One Gbps (Gigabit) Ethernet interface
 Single POTS interface
 Supports Multiple Data Service Profiles
 Traffic Management and QoS
 IPTV, IGMPv2, IGMPv3
 OAM&P support via CMS
 Indoor Wall, SWE, or Desktop Mount
 AC to 12 VDC power adapter with optional UPS support (life-line service)
• Management:
o Expanded Wi-Fi PM Binning Support
o IPTV DNS Forwarding (Suffix match criteria) allowing for segmentation of various service
types
o Optimized WAP turn-up on 844E GigaCenters
o Simultaneous Layer-3 HSI and Layer-2 Full Bridge IPTV over the LAN port.
Part #240-01115-11
• Management:
o DFS Automatic re-entry - allows the GigaCenter to automatically jump back to the faster,
less congested DFS channels when the higher priority radar event is no longer present (and
after a delay of 30 minutes).
o NFPA-72 Fire Alarm Support - provides a variable length timer to better filter out false
alarms as well as disabling the monitoring/reporting all together.
o MAC Flush - the ability to flush all entries in each MAC table has been added.
o The ability to disable certain services on 844GE GigaCenter’s during a power outage has
been implemented including (Dying Gasp feature):
 Wireless Circuit
 USB Port
 LAN Ethernet Ports
o Support for Dual Stack IPv4/IPv6, 6rd and DS-Lite protocols for 844GE ONTs in AE
mode (via external Residential Gateway Configuration file).
o 844GE support of AE management of IPTV and/or VoIP only services independent of
HSI data services. Allows Consumer Connect Plus to manage IPTV and VoIP services
without requiring a public IP address for HSI data.
o 844GE support of the VLAN 85 tagged interface for AE management concurrent with TR-
069 support over a private IPv4 address.
o Support of 844GE running in GPON mode on an E7 R2.4 or 2.5 platform.
o On GigaFamily products, PPPoE framing on any service WAN connection with the ability
to have the default route assigned to any of these connections.
o On GigaFamily products, up to two WAN connections can be managed remotely via the
EWI.
o For GigaFamily products, TR-069 clients can be bound to multiple service WAN
connections allowing management traffic to flow across the public internet while
maintaining your 3rd party applications behind a private network.
• Hardware:
o 844GE hardware support for AE operation (existing E7 OLT AE environment using CMS
provisioning).
o 844GE hardware support for E7 GPON operation
• Management:
o 844G/E/GE auto-sense PPPoE/DHCP support for self-install using default credentials
Part #240-01115-11
Resolved Issues
Fixed in R11.2.7 (March, 2017)
Residential Gateway
Applies to
Defect 800GE 800E 800G 800G 800G
Number Description GC GC GC GH GP
When WAN1 is configured for PPPoE
HSI, and WAN2 is configured for DHCP
PREM-20435 Data, if the 2nd WAN is disabled, then   
enabled, forwarded traffic is assigned to the
wrong source IP.
System
Applies to
Defect 800GE 800E 800G 800G 800G
GigaCenters reboot due to a loss of TR-069
connection caused by an auto configuration
backup failure.
NOTE: Refer to “Calix Service Bulletin 17-
001 P-Series ONUs: Resolving DHCP Host
PREM-19615  
Name Issues on Client Devices” for
additional information on conditions that
may cause back-up failures (inability to
resolve host names on certain Roku ONU
devices).
If disable on battery is set to “No” services
PREM-20148 are still disabled after 5 minutes of “on   
battery” operation.
Upon upgrading from 11.1.130 to 11.2.6,
PREM-19571 844E running in WAP/IGMP mode do not 
allow set-top boxes to receive m-cast video.
GigaCenter’s running 11.2.7 do not update
PREM-20223 requested PPPoE WAN settings (revert to 
default DHCP WAN settings)
GigaCenter’s may reboot when connecting
PREM-19925 an Xbox 360, either in wired or wireless 
operation.
GigaCenters reboot due to a loss of TR-069
PREM-20184 connection caused by an auto configuration
backup failure.  
PREM-19615
NOTE: Refer to “Calix Service Bulletin 17-
001 P-Series ONUs: Resolving DHCP Host
Part #240-01115-11
Name Issues on Client Devices” for

additional information on conditions that
may cause back-up failures (inability to
resolve host names on certain Roku ONU
devices).
Attempts to provision remote Consumer
Connect Plus connections are not
PREM-18312     
successful even though valid static routes
exist.
Video
Applies to
Defect 800GE 800E 800G 800G 800G
When transitioning from unicast to multi-
cast in a MediaRoom environment, the
PREM-20212 
MCP daemon errors out after changing the
bridge (br0) address.
VoIP
Applies to
Defect 800GE 800E 800G 800G 800G
With SIP ALG enabled, public IP to private
PREM-20038 IP translation in the INVITE message is  
not occurring.
Fixed in R11.2.6 (November, 2016)
System
Applies to
Defect 800GE 800E 800G 800G 800G
Upon upgrading to ONT R 11.2.5, the
GigaCenter stops responding to HTTP
PREM-18858 
requests from Consumer Connect Plus
when issuing connect request is sent.
If the base MAC address ends in “FE”,
PREM-19106 some of the displayed MAC addresses are     
not correct.
An 803G failed to ensure an invalid image was
PREM-18166 
unable to be downloaded.
Part #240-01115-11
When provisioning in bridged mode, STP is

PREM-18063 not enabled as required for performing 
LAN loop testing on the bridged interface.
When attaching an 844GE for the first time
PREM-17621 in AE mode, the Static IP option is not 
available on the Smart Activate page.
After an autonomous reset, RG services fail
PREM-17393 to come back on-line until a factory reset is   
initiated or services are re-provisioned.
Wi-Fi
Applies to
Defect 800GE 800E 800G 800G 800G
Channels 36, 40, and 157 on the 5 GHz
PREM-18702 band must be disabled due to IPTV    
STB/HDMI ingress noise.
Upon upgrading to 11.2.4, the 5GHz Wi-
PREM-18763 Fi Analyzer stops working if MAC 
filtering is enabled.
Fixed in R11.2.5 (October, 2016)
Embedded Web Interface

Applies to
Defect 800GE 800E 800G 800G 800G
Issues with the displaying of information on
the Devices tab within the RG EWI and the
PREM-17904    
acceptance of certain character strings have
been resolved.
OAM&P
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-18340 Attempts to bind SNMP to the VoIP
VLAN are unsuccessful since the new

interface reverts the binding to the original
interface.
PREM-17844 Upon creating a primary service via CMS
and then applying the service via Consumer

Connect Plus, if NAT is disabled after
performing the above, the primary service
Part #240-01115-11
fails to appear in the EWI (Rebooting the

ONT via the EWI restores the service).
System
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-18600 With the WAN attached and then
disconnected, golden configuration files can
  
be created and saved after removing the
fiber which is not allowed.
Upon upgrading to 11.2.2.124 from 11.1.91.1,
the GigaCenter fails to send a “1 BOOT”
PREM-18053 inform message to Consumer Connect Plus,

causing a timeout in CC+.
In environments where an IP address is shared
between AE VoIP and AE Management, the
GigaCenter fails to send the correct vendor
PREM-17546 class identifier “CALIX ONT SIP VOIP” as 
required for AE operation. (Sends “844GE-
1.ONT.dslforum.org” instead).
Part #240-01115-11
Fixed in R11.2.4 (September, 2016)

Applies to
Defect 800GE 800E 800G 800G 800G
When using the default AE Management
VLAN 85 with DSC set to yes, the Routing
PREM-17660 table in the EWI fail to display the default 
route information in the Status > Routing
table.
Residential Gateway
Applies to
Defect 800GE 800E 800G 800G 800G
Upon setting a DHCP Reservation, if you
change the Default Server address to a
PREM-17410  
Custom Server, the Reservation is not
persisted.
System
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-17995 Upon upgrading to ONT 11.2.3.70, the
default Management VLAN 85 no longer 
connects to the ACS server.
PREM-17996 844GE GigaCenters incorrectly report
10/10 Mbps for throughput on the WAN 
interface (status page).
If no services are provisioned, the GigaCenter
PREM-17885 reports a line rate of 10 Mbps by 10 Mbps 
which is incorrect.
Extremely high values for downstream octet
PREM-17644 packet counts are not correctly displayed in  
CMS.
PREM-17040 If running in out-of-band mode, the GigaCenter
cannot achieve bootstrap via TR-069  
connection.
Part #240-01115-11
Video
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-17449 On rare occasion, Layer-3 video streams
PREM-15768 can stop flowing to an individual STB   
running in a MediaRoom application.
VoIP
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-17195 If an H.248/MGCP voice line is

enabled/disabled/enabled, the line will not 
VXA-1.3.3 re-register with the switch.
Fixed in R11.2.3 (August, 2016)
System
Applies to
Defect 800GE 800E 800G 800G 800G
Downstream MPLS LDP or OSPF traffic is not
passed from the source (E7) to the destination
PREM-17421 (GigaFamily device) causing an inability to share 
content.
PREM-17799 Upon executing a factory reset from the
EWI or Consumer Connect Plus, 844E 
GigaCenters fail to return to service.
PREM-17593 When running in WAP mode, the 844E
GigaCenter status page had missing 
information.
Attempts to implement L2CP port
discard/tunneling based on MAC Address
PREM-16744 ranges for BPDU/ALLPORTS/GARP have no 
effect.
If the HSI VLAN differs from the Golden
Configuration File VLAN (moves from one
PREM-17397 
SVLAN to a different SVLAN), TR-
069/HSI become unreachable.
PREM-16138 Airtime Analytics current Wi-Fi PM data

SXACC-4896 fails to appear in the downloaded CSV file.
Part #240-01115-11
VoIP
Applies to
Defect 800GE 800E 800G 800G 800G
Upon changing the country code parameter
within CMS on a Voice profile, the value
PREM-17377 
always reverts to the default (North
America).
When the country code is set to Australia,
PREM-17092 GigaCenters fail to display Caller ID   
information.
Wi-Fi
Applies to
Defect 800GE 800E 800G 800G 800G
Upon rebooting a GigaCenter, if the 2.4   
PREM-15614 GHz radio is disabled, the 5 GHz radio’s
activity pie chart legends are not displayed.
Part #240-01115-11
Fixed in R11.2.2 (July, 2016)
System
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-17404 On 844GE GigaCenters attached to an E7
OLT, attempts to attach the unit to a GE

port raises an immediate E7 alarm and
services are not passed.
PREM-17064 If reverse DNS option is enabled, the
GigaHub fails to display the domain name. 
PREM-16731
PREM-17049 QoS rules are not applied correctly
  
(ignored).
PREM-17022 Executing a ping test with an invalid source
IP, an erroneous multi-cast source 
interface” error is generated.
PREM-17020 Layer-2 security settings are not applied to
MVR video services if MVR address ranges     
are provisioned.
PREM-17018 When running in WAP mode, GigaCenters
fail to display the WAP MAC address 
(WAN MAC is displayed).
PREM-16957 On very large networks (N:1 VLAN) and
PREM-16933 MACFF is not in use, there may not be
   
enough available MAC addresses causing
constant kernel error messages.
PREM-16800 When running RG HSI and Layer-2 bridge,
service provisioning fails within CC+ after a

golden configuration file download/reset
and service provisioning begins from CMS.
PREM-16771 If daylight saving time is enabled via CC+,
the GigaCenter fails to display the adjusted 
time.
Part #240-01115-11
System
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-16728 In certain cases, a “File Transfer Complete”
Inform message is not sent after upgrading 
an RG configuration file via TR-069.
PREM-16478 Upon creating a new golden configuration
file, the complete version number is not 
displayed in the EWI.
PREM-16668 After the uplink VLAN on an E7 service
VXA-1321 port is removed, the Tip/Ring circuit does 
not immediately drop the voltage.
PREM-15994 Upon upgrading to R11.1.100 from 11.1.80,
several 844G GigaCenters came up ranged  
but not discovered.
PREM-15846 TR-069 INFORM messages from the ONT
to Consumer Connect Plus arrive

unexpectedly (irregularly) causing counters
to increment too often.
Video
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-17283 The 844E GigaCenter fails to forward
IGMPv3 membership information from the

STB to the proxy server causing a loss of
video service in Layer-2 Bridge mode.
Part #240-01115-11
VoIP
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-17454 Upon restoring factory default settings on
ETSI based GigaCenters, the country code 
is reset to US where EU is expected.
PREM-17099 SIP registration fails if a port other than
   
5060 is used on the SIP server.
VXA-729 When an H.248 service is configured with
an 800G GigaCenter and Genband C20 
softswitch, a 1-way audio condition occurs.
VXA-1198 When a SIP service is restarted, the
803G
configured GigaFamily ONTs do not send     Only
a SIP deregister message
VXA-1252 Revertive Ring operation does not ring back 803G
   
the line. Only
VXA-923 On GigaCenters, upon receipt of an

inbound call, the date/time displayed on an 803G
   
analog phone is reset to January 1 at Only
midnight.
VXA-915 If DHCP Option-81 is in use, MGCP voice
803G
services fail to acknowledge the connection     Only
attempt
VXA-690 The Blocked Caller ID display on incoming 803G
   
calls shows as blank characters. Only
VXA-671 When executing a blind 3-way call transfer

803G
on H.248, the ringing to the transferee stops     Only
after two cycles.
Wi-Fi
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-16105 Even with Wi-Fi radios disabled, the system
is still compiling historical preventive   
maintenance data (PM Binning).
Part #240-01115-11
Fixed in R11.2.1 (June, 2016)

Applies to
Defect 800GE 800E 800G 800G 800G
PREM-16514 The web activity log is inconsistent as to
what sites have been viewed. 
PREM-12384
System
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-16433 STB loses link with ONT LAN ports
   
intermittently causing service a disruption.
PREM-16621 Upon creating a Layer-2 bridged service on
an AE Ethernet port with Option-82

insertion instructions included, the Option-
82 string is not executed at the PC.
PREM-16623 The Power Shedding feature does not
function as designed (RG Wireless circuits, 
USB, and LAN ports).
PREM-16603 Upon provisioning an Option-82
forwarding rule in CMS, the reported port
that the rule is associated with is always 
displayed as “eth 0” however the rule works
as intended.
Video
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-16514 The web activity log is inconsistent as to
what sites have been viewed. 
PREM-12384
PREM-15768 With video running across a full-bridge
interface, multi-cast traffic for a specific
 
channel stops flowing on sub-tended
devices.
Part #240-01115-11
VoIP
Applies to
Defect 800GE 800E 800G 800G 800G
PREM-17054 SIP services on 844GE GigaCenters fail to
register with the switch if the Residential

Gateway is configured with DMZ enabled
and the service is running on VLAN 85.
Fixed in R11.2.0 (May, 2016)
System
Applies to
Defect 800E 800G 800G 800G
Number Description GC GC GH GP
PREM-16261 The address that is set in the CMS > AE Settings >
SNMP field is not applied if 4 destinations are 
provisioned (only applies the default address).
PREM-10391 At initial turn-up, the time it takes for Voice
PREM-15230 Activate to become activated is too long (greater 
than 3 minutes).
PREM-16296 Time Zone and NTP server information fails to be
broadcast out of Consumer Connect Plus, creating 
a “no server specified” error on the GigaCenter.
PREM-15960 GigaCenters spontaneously reboot due to a low
memory condition. 
PREM-16230
PREM-15710 Attempts to stage an upgrade from 11.1.90 to
11.1.100 via a CMS scheduled task may fail on rare 
occasions.
PREM-16376 OUI match-list entries are not applied correctly to

service ports causing video issues.
VoIP
Applies to
Defect 800E 800G 800G 800G
PREM-15668 TDM Gateway services fail to register if over-
lapping LAN IP subnets are provisioned across 
Layer-2 and Layer-3 partitions.
Part #240-01115-11
Wi-Fi
Applies to
Defect 800E 800G 800G 800G
PREM-15997 On the 5 GHz radio, new SSID’s are broadcast
 
even though broadcast is set to disabled.
PREM-14540 On very rare occasion, GigaCenters running in
WAP mode stop sending probe responses to 
clients attempting to associate.
Fixed in R11.1.120 (April, 2016)

System
Applies to
Defect 800E 800G 800G 800G
PREM-15709 On rare occasion, 844G’s in a staged upgrade
condition (retrieve and download only) reboot 
unexpectedly.
PREM-16071 When running R11.1.110 firmware, GigaCenters
momentarily drop the PPPoE WAN Interface

connection if parameter changes are made to the
RG interface.
PREM-16212 On rare occasion, HSI and IPTV services are
impacted due to a logging function filling up the 
file system on the GigaFamily residential gateway.
PREM-15657 The values for packets retransmitted are inaccurate
  
in the 2.4 GHz radio statistics.
Part #240-01115-11
Fixed in R11.1.110 (March, 2016)

Data Services
Applies to
800E 800G 800G 800
Defect GC GC GH G
Number Description GP
PREM-15325 Upon updating any downstream bandwidth profile
for Layer-2 services, the changes to the profile may    
not get applied.
System
Applies to
Defect 800E 800G 800G 800G
PREM-15426 Upon upgrading from 11.1.60 to 11.1.90, 844G’s
continuously range causing an OMCI 
communications failure.
PREM-15342 Upon changing the outer WAN service VLAN,
GigaFamily products do not re-initiate the DHCP
   
process resulting in a loss of WAN services.
Workaround: Reboot the device.
PREM-15603 After upgrading to R11.1.100, and upon modifying
any field on the TR-069 page of the EWI, the
password field automatically reverts to “support”   
causing communication to fail between the
GigaCenter and Consumer Connect Plus.
PREM-15202 On 844E GigaCenters, after enabling WAP mode,
remote management credentials can no longer be 
viewed.
PREM-15756 Upon upgrading to R11.1.90 or 11.1.100, device
PREM-15776 hostnames are no longer displayed in the Status >   
Devices page of the EWI.
PREM-15222 The ONT model number displayed in the E7 EWI 
is incorrectly shown as 801GP instead of 801G.
PREM-15248 Upon upgrading to ONT 11.1.80, the Consumer
Connect Plus connection (TR-069) became 
unresponsive.
PREM-15254 IGMP statistics are not displayed as expected on
  
the IGMP statistics page.
PXA-550 If the fiber is disconnected on an 844G
GigaCenter, the OLTG-4 card on the E7 shelf  
reboots.
Part #240-01115-11
System
Applies to
Defect 800E 800G 800G 800G
PREM-14903 When using Firefox browser version 41.0, the
underscore character is not displayed in the rename   
SSID field.
PREM-14212 Upon resetting a GigaHub, IGMP configuration
  
information is lost and returns to default values.
PREM-14774 The WPS LED continues to flash even after a

connection has been established.
PREM-14795 GigaCenters will not auto-negotiate if the Ethernet
cable being used to connect to the WAN port is a 
2-pair cable.
PREM-14310 Upon executing a site scan, all access points
 
returned by the 5 GHz band only show 20 MHz.
PREM-14312 When running two ACS servers, when a
configuration change is made in the ACS, the
supplemental client does not send a “value change 
inform” for the IGDChangeCounter option to the
supplemental ACS server.
PREM-14534 When performing a site scan in Consumer Connect
Plus, invalid SSID values are sometimes returned  
for some hidden SSIDs.
PREM-13458 Upon performing a factory reset, the ACS default
location is lost (url is null with invalid security 
credentials).
PREM-13553 Traceroute is not functioning when running in

WAP mode.
PREM-12757 For TR-069 out of band interface, you cannot ping
 
the ACS however you can ping the gateway IP.
PREM-11551 Upon updating PPPoE credentials on a
GigaCenter, a somewhat lengthy delay (3 minutes)
 
is experienced in being able to view the unit in
Consumer Connect Plus.
Part #240-01115-11
System
Applies to
Defect 800E 800G 800G 800G
PREM-11312 In the Wireless > Troubleshooting section of the
EWI, disconnected devices are erroneously  
showing up in the “currently associated” device list.
PREM-10768 Application forwarding rules are not executed for
 
UDP traffic.
VoIP
Applies to
Defect 800E 800G 800G 800G
PREM-15538 In ONT 11.1.90, an association between the voice
gateway and the service WAN VLAN cannot be

completed (PPPoE High Speed Internet/Voice
services cannot be provisioned).
PREM-15152 GigaCenters play the wrong dial tone if the SIP

Gateway profile is set to Australia.

PREM-12095 When provisioning voice services, selecting the
cs0-DSCP option, the edited VoIP profile is not
displayed.

VXA-729 When an H.248 service is configured with an 800G
GigaCenter and Genband C20 softswitch, a one-
way audio condition occurs.
VXA-1011 On MGCP configured GR-303 voice circuits, calls
  
longer than 50 minutes disconnect automatically.
Part #240-01115-11
Wi-Fi
Applies to
Defect 800E 800G 800G 800G
In ONT Release 11.1.90, attempts to modify any
parameter on the 5 GHz radio Setup tab when
PREM-15525 
running in WAP mode returns an “Error
description was not found!” error.
On rare occasion, the 2.4 GHz radio drops its
PREM-15383
throughput while the 5 GHz radio is not affected.   
PREM-15167
Workaround: Reboot the GigaCenter.
Upon upgrading to ONT 11.1.80, the 5 GHz radio
reverts to AUTO channel selection even though it
PREM-15235 
was set to static (manual) channel selection prior to
upgrading.
On the 5 GHz radio, country code info is not
PREM-12964 present in the WLAN management tagged frame 
parameters.
Part #240-01115-11
Fixed in R11.1.100 (February, 2016)
System
Applies to
Defect 800E 800G 800G 800G
PREM-15416 844G GigaCenters reboot after a couple of days of
PREM-15168 uptime due to an excessive amount of activity 
PREM-15387 logging (out of memory error).
Australia is missing from the Advanced Radio
PREM-15488   
Setup country list.
Spanning Tree Protocol (STP) does not function as
PREM-15399  
expected.
VoIP
Applies to
Defect 800E 800G 800G 800G
GigaCenters play the wrong dial tone if the SIP
PREM-15152 
Gateway profile is set to Australia.
Wi-Fi
Applies to
Defect 800E 800G 800G 800G
On rare occasion, traffic on the 2.4 GHz radio will
PREM-15278   
pause causing data connectivity issues.
Part #240-01115-11
Fixed in R11.1.90 (January, 2016)

System
Applies to
Defect 800E 800G 800G 800G
When running in WAP mode, GigaCenters lose the
PREM-15074 default gateway (cannot connect to Consumer 
Connect Plus).
Upon upgrading to ONT 11.1.80, the default
PREM-15244 
gateway IP is not present.
Adding a static route in the range of 1.0.0.0/8
PREM-15270 
impacts 5 GHz Wi-Fi services.
DNS queries fail if the same DNS server address is
PREM-15004  
given to two RG interfaces.
On 844E GigaCenters, static DNS settings are not
PREM-15180 
pushed down to the client devices as expected.
On GPON GigaCenter’s and GigaHubs, WAP mode
PREM-15056 enable/disable is incorrectly displayed in the Quick  
Start menu (844E feature only).
Wi-Fi
Applies to
Defect 800E 800G 800G 800G
5 GHz SSID’s are displayed as un-encrypted even
PREM-15213  
when encryption is enabled.
Upon upgrading to ONT 11.1.80, if the wireless radio is
PREM-15069 toggled from Off to On in the Radio Setup page, the SSID  
page reflects the radio is still disabled.
Upon upgrading to ONT 11.1.80, the 2.4 GHz and 5
PREM-15029 GHz menu items are missing from the Wireless left  
hand navigational window.
Part #240-01115-11
Fixed in R11.1.80 (December, 2015)

Data Services
Applies to
Defect 800E 800G 800G 800G
When multiple 844E GigaCenters are attached to a
PREM-15153 GPON GigaHub, disabling the GPON port causes 
PREM-15065 data service to not come back up when re-enabling the

port.
When specifying Option-55 parameters with a RG

routed service interface (IPoE/DHCP), the Renew
PREM-14965
request parameters do not agree with the initial  
requested parameters.
System
Applies to
Defect 800E 800G 800G 800G
PREM-14883 During a firmware upgrade, GigaCenters temporarily
PREM-14878 are not seen on the PON (during the window between

PREM-13762 download and activation).
PREM-15102
After upgrading the Manufacturing image, the
PREM-15026 
Supplemental ACS URL is not re-populated.
If GigaCenters use Dynamic DNS, this value
PREM-14724 overwrites any static DNS settings if the WAN mode 
is set to Native > DHCP
Hosts receive the same IP address regardless of 
PREM-14318
whether it is assigned via static or dynamic addressing.
On the 5 GHz radio, if the Operator SSID or GUEST
SSID is enabled, the path of the Full Bridge IPTV
PREM-14902 
service from the radio to the GE port is no longer
functional.
Attempts to disable IPv6 returns an error stating
PREM-14778 “IPv6 cannot be disabled on Primary Bridge” in the 
LAN settings page.
DNS requests are incorrectly sent to the VoIP DNS
PREM-14128 
server.
If the gateway router and DHCP server have different
PREM-14914 IP addresses, a static route is added which causes the 
GigaCenter to be unable to reach the DHCP server.
Local NAT loopback and hairpin is not supported in
PREM-14207 
this release.
Part #240-01115-11
System
Applies to
Defect 800E 800G 800G 800G
When running two ACS servers, when a configuration
change is made in the EWI or the E7 OLT, the
PREM-13048
supplemental client does not send a value change 
inform to the supplemental ACS server.
On rare occasion, 844G GigaCenters stop passing
PREM-14429
traffic and indicate a low memory condition. 
Modified GigaCenter SSID’s and pass phrases are not

persisted at an initial power cycle. Once the GigaCenter has
PREM-14495
been power cycled at least once, the credentials are 
persisted.
The Service LED remains off even when there is a
PREM-14516 connection to the ISP if connected to the first WAN 
using IPv6 with PPPoE and DHCP addressing.
When running in WAP mode, the support account
PREM-14535 cannot be used to login to the EWI from any point on
PREM-14844 the home LAN if the "Connect to Device"  
functionality in Consumer Connect Plus was used.
The automatic backup feature of Consumer Connect
PREM-13048 Plus does not work when the CC is connected as the  
supplemental ACS.
Passive INFORM messages are not sent to both the
PREM-12915 main and secondary ACS instance after a change in  
value.
After initiating a trace route command and if the IP
PREM-12714 address is not reachable, the trace route cannot be  
canceled.
Part #240-01115-11
VoIP
Applies to
Defect 800E 800G 800G 800G
H.248 calls that flow through an upstream Genband
SBC fail due to no Session ID (o) attribute and
VXA-978
Session Name (s) attribute are sent from an H.248 line    
on the E7.
The default POTS loss plan incorrectly specifies
PREM-15076 
Receive and Transmit values of 0 dB for both.  
TDM Gateway voice services become unregistered

VXA-941 due to packets being sent to the residential gateway   
instead of the SIP Voice Gateway.
In the VoIP TR-104 EWI page, when provisioning
MGCP/H.248 voice services, if the primary controller
PREM-14744
and the secondary controller use differing methods (IP   
address vs. host name), errors are generated.
When running in WAP mode, the Voice Provisioning

PREM-13638 Tab on the support page is erroneously displayed
(should be hidden).
Wi-Fi
Applies to
Defect 800E 800G 800G 800G
The wireless analyzer page in the support menu totally
 
PREM-13975 redraws itself every 30 seconds instead of only updating
graphical changes.
When manually changing channels from 20 MHz to 80
 
PREM-14862 MHz on the 5 GHz radio, association is lost until you
reboot the device.
The PHY Rate that is provided to the RG EWI and via
PREM-10849 
TR-069 to Compass is only queried every 30 seconds.
Device Type, Host Name, and IP Address Wi-Fi

PREM-13685 information is not displayed when an 844E is running in
WAP mode.
Part #240-01115-11
General Notes
Notes in this section are general GigaFamily announcements and alerts about conditions of interest. These
notes apply to 800GE, 800G and 800E GigaCenters and 800G GigaHub and GigaPoint models.
Data Services
• The GigaFamily rate limits downstream traffic based on the pbit it receives in the packets from the
network. It uses a downstream rate limiter(s) on a per pbit basis (for example, when two different
services use the same pbit). Policy rules must be put in place on the E7 to make sure the
downstream p-bits are set per the provisioning. It is also recommended not to configure the same
pbit values for two services on an 800G ONT if you want to have shaping (PREM-12749)
General Operations
• In this release, the OMCI does not support "hit-less" tag/action changes. With any added or
changed tag/action/rules, the vlanctl entries are removed and then added back in from omci causing
a momentary loss of packets. (PREM-19662)
• On 844GE GigaCenters, Option-61 Client Identifier values are inconsistent with the information
returned for other Calix devices (such as 836GE RSG). Instead of returning the vendor code and
Reg ID, the GigaCenter returns the MAC address. (PREM-18678)
• On GigaFamily devices, if DHCP returned OFFER packets from certain 3rd party equipment
(routers, switches, etc.) are padded excessively, the GigaFamily device may not respond. (PREM-
18881)
• On GigaFamily devices with an RG HSI service running on VLAN 85 or with DCS enabled, if an
RG Layer-2 bridge is provisioned and then deleted, the Service LED stays on. (PREM-17804,
PREM-17936)
• The 803G GigaPoint is only supported in release 11.2.3 and above. Attempts to install the unit with
firmware prior to ONT 11.2.3 will result in unpredictable/unstable operation. (PREM-18050)
• PM Binning statistics on a per STA basis are not displaying re-transmitted packets (shows 0) n this
Release ONT 11.2.5 and below (not originally specified as a requirement). (PREM-18238)
• In ONT version 11.2.5, the “test ont-optical [ONT-ID]” command is not supported. (PREM-
18186)
• In Release 11.2.3, the EWI was updated to include a switch for enabling the Split Horizon Feature
(labeled Forward traffic from Clients to WAN Interface only on the Wireless > SSID set-up page). This
feature allows for the forwarding of all received traffic to the WAN based on SSID. When enabled,
split horizon provides isolation between all end user devices. However, this feature is designed for a
very specific MDU use case and should not be enabled for normal residential services. (PREM-
17820)
• Currently, GigaFamily products support an MTU byte size of 1500 bytes with planned support for
2000 byte frames in a future firmware release.
• For GigaFamily products, you cannot create two Layer-2 services (data and video) using the same
service VLAN. (PREM-17198)
Part #240-01115-11
• For GigaFamily products, if a network system is migrated from PPPoE to DHCP addressing (or
vice versa), the Auto-Sense function will not switch the framing as expected. If this use case is
required, a full Factory Reset (Support Page) is required to re-set the Auto-Sense flag (PREM-
16803).
• On the 844GE GigaCenter running in AE mode, a new feature has been added that allows for the
separate provisioning of RG service ports to either stay enabled or become disabled if the
GigaCenter switches to battery power. (PREM-16426)
• The following ports are reserved for system use and are excluded from any port forwarding rules:
o 8080, 30005, 30006, 30007
• In Release 11.1.120, only a single Syslog Receiver is supported. (PREM-16021)
• When configured as a bridged Wireless Access Point (WAP), the web interface of the WAP will no
longer be reachable via the existing (original) IP address. To maintain access to the EWI, retrieve the
new IP address from the upstream home router after entering WAP mode. (PREM-15811)
• When running in WAP mode, only DHCP addressing is supported.
• When implementing Option-121, if a service static route is received on an invalid (not applicable)
interface, the route is rejected. (PREM-13734)
• Certain older Hewlett Packard printers cannot attach to the 2.4 GHz Wi-Fi radio using the WPS
feature unless SSID security is disabled. (PREM-15119)
• GigaFamily firmware is a common firmware package for operation on 800G (844G/854G),
800GE (844GE), and 800E (844E) GigaCenters, 800G GigaHubs, and 800G GigaPoints (although
the 800G GigaPoint uses a separate 11.1.100 firmware image from the other models). Previous to
R11.1.50, separate firmware packages were required per GigaCenter model family.
• As a general best practice, Calix recommends not downgrading from a newer firmware revision to
an older one as unexpected results can occur. (PREM-14817)
• A new Calix OUI (EC:4F:82) was introduced for the Calix 800 GigaFamily, which may require
updates to your back-end systems to support the new OUI. See the bulletin P-Series QT-15-002 –
Working with Multiple Calix OUIs for more details.
• Port operational status indicators may not be accurate if you downgrade from a newer technology
device (such as GigaCenter) to a previous generation device (such as 836GE RSG). (PREM-10106)
• The 2.4 GHz Wi-Fi radio LED blinks in synchronization with the amount of activity. The 5.0 GHz
LED blinks at a constant interval with no change in frequency, as per design. (PREM-10013)
• B6 Active Ethernet deployments operating in Subscriber mode is not currently supported.
RG System/Services
• In this release, the login credentials for the administrator account vs. the support account cannot be
identical. However, there is no error generated if this is attempted. (PREM-11156)
• When IGMP is enabled in a Layer-2 bridge, the IGMP packets traversing the WAN port are not
reported to the CPU (by design) and hence, WAN IGMP statistics are always zero (PREM-12206)
• When editing primary or supplemental ACS parameters, the periodic inform interval is only updated
after the CPE connects to it. (Not at the same time as the ACS URL is updated). (PREM-13306)
Part #240-01115-11
Upgrades
For E7 GPON applications with Calix GigaFamily ONUs (800G or 844GE), the E7 OLT must be running one of
the following minimum software releases before upgrading the GigaFamily ONU firmware to the latest release,
R11.2.7:
E7 Major Release Minimum Minor Release

E7 R2.6 E7 Release 2.6.0
E7 R2.5 E7 Release 2.5.31
E7 R2.4 E7 Release 2.4.100
Note: GigaFamily R11.2 firmware requires E7 R2.4 or higher for GPON operation.
This requirement to run a minimum E7 OLT software before upgrading ONU firmware to R11.2.7 has no effect on
existing provisioned services. However, attempting to load R11.2.7 on an E7 GPON system running an unsupported
lower software release results in a failure to retrieve the R11.2.7 image, where the following message is displayed:
"Retrieve ONT: Failed -- Reason: Incompatibility between E7 software and ONT
software"
E7 GPON OLTs running a software release below the minimum required level to support GigaFamily R11.2.7
firmware will be affected if/when attempting to upgrade to R11.2.7.
Recommended Actions
 If required, upgrade your E7 OLT to one of the minimum software releases shown above before attempting to
upgrade GigaFamily firmware to R11.2.7. For complete instructions on upgrading E7 firmware, refer to the E7
System Software Upgrade Guide.
 When downloading R11.2.7 firmware from an FTP server to an E7, no special action is required. The E7
automatically retrieves both the CALIX_800.bin and patch.bin files. For complete instructions on upgrading
GigaFamily firmware for GPON operation, please refer to the E7 GPON ONT Upgrade Guide.
Note: patch.bin is not visible when using the "show ont-release" command.
• When uploading R11.2.7 firmware to Consumer Connect Plus, do not load the patch.bin file. As with any regular
GigaFamily release, only load the CALIX_800.bin file. If necessary for any scheduled or "on discovery" workflow
where an upgrade is conducted, Consumer Connect Plus automatically applies the patch with no additional user
interaction.
Video
• When configuring Layer-3 video on an 844G with no data services, a static route must be added for
the NTP service if the video service is set to run on Gateway Service 2. If this same video service is
provisioned on Gateway Service 1, a static route is not needed. (PREM-15473)
844GE Active Ethernet Voice Services
• Support of SIP for GENBAND C20 for ETSI markets is not currently supported.
• Updating the country code via the SIP configuration file is not supported. Instead, update the
country code attribute present in the SIP-GW profile. (PERM-13952)
Part #240-01115-11
Wi-Fi
• Upon changing the Country Code in the Advanced Wireless Setup page in the EWI, GigaCenter’s
require a reboot to affect the change. (PREM-18535)
• When using the WPS feature, it is necessary to initiate the pairing request at the STA first and then
starting the WPS function at the GigaCenter. (PREM-12151)
Changes in Behavior
• If converting the mode of operation to Wireless Access Point (WAP) mode, a reset is no longer
required to affect the change. This reduces the required turn-up time by approximately 3 minutes.
• On 844E GigaCenters attaching to a 3rd party ACS, the ACS url is normally provided via Option-43.
However, since the 844E default username/password are not settable via Option-43, the
bootstrapping process may fail depending on the requirements of the 3rd party ACS. To eliminate
this issue, a username and password field can now be entered in an Option-43 declaration as
follows:
option CALIXGC.acs-user code 6 = text;
option CALIXGC.acs-pass code 7 = text;
Note: NO CHANGES are needed on GigaFamily devices when deployed in conjunction with
Consumer Connect Plus. The Option-43 declaration changes shown above pertain to environments
using a 3rd party ACS solution only.
• The 5 GHz radio on the Calix GigaCenter is used to deliver carrier class Wi-Fi for IPTV
deployments. In some cases, with Wi-Fi capable Set-Top Boxes (STBs), customers may experience
tiling and/or dropped packets when the primary channel in the 5 GHz band is 36, 40, or 157.
Note: The above symptoms are typically limited to STBs that use the Broadcom Set Top Box
System-on-a-Chip (SoC) and are a result of limitations of this chipset.
Effective with GigaFamily firmware release 11.2.7, if the 5 GHz IPTV SSID is enabled and if the
radio is set to "Auto" rather than a specific channel, channels 36, 40, and 157 will not be used as the
primary channel.
Note: This can be over-ridden by manually setting a channel however this action is not
recommended as this inhibits the ability of the GigaCenter to automatically move away from "lesser
quality" channels.
In a future GigaFamily release, service providers will be provided a method to select the available
channels to be used in "Auto" mode within the 5 GHz band.
Note: This change only applies to GigaFamily devices that include a 5 GHz radio (including 844G,
854G, 844E, and 844GE GigaCenters).
• If an 844GE GigaCenter requires a Consumer Connect Plus initiated reset, the GigaCenter may take
an extended period to come back on-line (with more than 1 reboot) due to the need to support
auto-sensing in this release. In an upcoming release, this is being addressed and will eliminate the
multiple reboot behavior as well as improve reboot times. (PREM-17376)
Part #240-01115-11
• Effective with GigaFamily firmware release R11.1.90, support for the “Port Map” field in the
Application Forwarding page has been discontinued. (PREM-15501)
For additional information, refer to P-Series Service Bulletin 16-002 GigaFamily ONTS: Removal of “Port
Map” field on the Application Forwarding page.
Operational Notes – 844E GigaCenter

The 844E GigaCenter is optimized for residential and single subscriber applications that require high
performance LAN, wireless data and IPTV services at Layer-2 and Layer-3, with the added ability of
offering supplemental voice interfaces to the subscriber. While the 844E GigaCenter takes advantage of all
the carrier class wireless capabilities and services capable within the home network there are operational
differences that need to be understood. The use cases for the 844E assume the unit is subtended from
another provisionable access device such as a GPON or AE ONT, or DSL or Cable Modem. Traditional
access type features such as in-band management, bandwidth provisioning, and Layer-2 security features
such as MACFF and IP Source Verify are not supported. The outline below provides an overview of the
844E operational differences relative to Calix fiber access solutions.
• In Release 11.2.7, APAS are displayed on the status page even though this feature is not yet
supported. Note that APAs are supported in an upcoming release (Release 12.1).
• If converting the mode of operation to Wireless Access Point (WAP) mode, a reset is no longer
required to affect the change. This reduces the required turn-up time by approximately 3 minutes.
Access Provisioning for Brownfield Sites

• In the case of existing deployment situations where there is existing wiring to STBs in Half/Full-
Bridge and you choose not to move the wiring to the 844E, there are cases where certain tag actions
cannot be applied to a single ONT. This is true if Half/Full-Bridge exists on a 700GE since only
one classification rule is allowed (must be homogeneous) for the video service. In other words, you
could not have a match untagged/OUI for your directly attached STBs on the 700GE and match
tagged for the Video Service on the 844E. Thus, if you would like to leave the existing STBs wired
to the 700GE and support the ability to subtend additional STBs from the 844E, the data service on
the 844E would then be required to be tagged and the video service would then be untagged.
Out-of-Box Defaults
• The 844E is designed to integrate into any operational model that the service provider chooses. The
goal is to minimize the need for humans to interact and input commissioning data. GigaCenter at
initial power up will attempt to get an IP address via DHCP, establish a network connection and
“phone home” to Calix Compass so that it can complete the commissioning process and setup any
other services the end user has subscribed to. There are some deployment scenario’s that will initially
require some additional user interactions. Some examples are if the CSP is using PPPOE or a third-
party ACS. To support these deployment scenarios in the initial 844E release, the CSP technician
must log into the EWI under a support account and apply start-up configuration information for
that subscriber.
Serviceability
Part #240-01115-11
• The 844E GigaCenter operates independently of any access endpoint’s management channel. As
such, there is no provisioning, diagnostics or fault management support using CMS. All
configuration, provisioning, residential gateway and voice management is done using the local EWI
or Compass.
• With the release of Premises R11.1 in support of 844E, the GigaCenter image can now be
downloaded using Compass. Because of the larger size of the image file for GigaCenters, using
Compass helps facilitate faster file transfer prior to services being provisioned.
800E Firmware Upgrade Process

Calix 800E GigaCenters ship with basic operating firmware installed, but must be upgraded to the latest
GigaCenter firmware for practical operation. You can upgrade firmware locally (via a PC connection to the
GigaCenter EWI), or remotely via the Compass Consumer CONNECT Plus application. The typical process
to upgrade 844E firmware consists of the following high-level steps:
1. Download the latest R11.1 firmware package (ZIP file) from the Calix Software Center.
2. Unzip the release package on your PC, and then follow one of the upgrade options:
• Local upgrade: Connect the PC locally to the 844E GigaCenter and perform the firmware upgrade.
Refer to the 844E GigaCenter Service Provider’s Guide for instructions.
• Remote upgrade: Upload the firmware file(s) into Consumer Connect Plus. You can create workflows
to upgrade the first unit, and to automatically upgrade additional units upon initial check-in to
Consumer Connect Plus. For detailed instructions, please refer to the Consumer Connect Plus User
Guide.
Layer-2 Bridged Services

• The 844E default mode of operation is Layer-3 RG mode with all LAN and wireless interfaces
associated with a single routed interface. Provisioning the Layer -2 bridged interfaces requires using
the local EWI, download of an RG configuration file, or via Compass mechanized interface. When
managed using Compass, the solution allows for auto-download of a subscriber RG CFG file. When
operating in un-managed mode, a RG CFG file can be uploaded using the EWI interface. Since
there is no ONT concept as part of the 844E, it does not support GPON OMCI file transfer of an
RG profile or AE Release 3.1 support of TFTP download of an RG profile.
As with the initial launch of GigaCenters, the 844E does not support any advanced QoS profiles for
Layer-2 bridged services and upstream bandwidth management. The 844E uses p-bit mapping and
support of DSCP to p-bit mapping for quality of service management. With the 844E, the Layer-2
bridged applications only support a common CoS profile over a 1 Gigabit bandwidth profile.
There is no support of independent BW profiles and prioritized scheduling based on CoS profile. The
844E does not support MDU applications that may require per-port provisioning of bandwidth and
service profiles. The 844E is purpose built to support residential, single subscriber service models with
HSI data services over a Layer-3 routed interface.
Part #240-01115-11
Small Business Layer-2 Services

• The 844E is designed for residential applications. It does not support Layer-2 functions such as TLS
and administration of Layer-2 control protocols such as BPDU tunnel/discard. With Premises
Release 11.1, all GigaCenters will have support of 2000 byte MTU. As with the current release of
844G and 854G GigaCenters, the 844E has the following exceptions that limit their support of small
business use cases:
• Does not support Compass provisioning of Layer-2 business services.
• No support of IP multicast transparency; traffic is block at the device level
• P-bit promotion or DSCP to P-bit mapping based on unique traffic class or service is not
supported
• No support of downstream or upstream bandwidth profiles
Voice Services
• The same data model of SIP GW has been ported over to TR-069 allowing the 844E to be
configured with Primary and Secondary Proxy Server settings. With TR-069 management of voice
services, Compass is expected to be used to manage per-line service attributes that define the service
tier for that individual customer, including dial plan, Call Waiting, Enable Caller ID, Three-way
calling, T.38 Fax Relay, Direct Connect (Hot Line) and Direct Connect Timer (Warm Line). For
carrier grade voice, it is assumed that the ONT or access device that is northbound of the 844E will
continue to be used for voice services. The 844E as a secondary device subtended from an ONT
does not support an in-band management channel, such as OMCI or AE CLI, and does not include
UPS telemetry. The 844E is not expected to be the primary voice service, rather the design and
management model of the 844E allows it to provide secondary or non-lifeline voice services.
• On the 844E and T-Series ONTs, the SIP Gateway Profile uses the SIP release timer to control the
termination delay before a BYE is sent. On GE ONTs, this same attribute is not currently
supported. (PREM-12151)
Part #240-01115-11
Operational Notes – 844G/854G GigaCenter,

800G GigaHubs, and 800G GigaPoints
Keep the following considerations in mind when deploying 800G GigaCenters, GigaHubs, and GigaPoints
in your network. These considerations are intended to help clarify behavior differences or changes with the
GigaCenter as compared to previously available behaviors with the Calix 700GE ONTs and 836GE RSGs.
800G Firmware Upgrade Process

The Calix 800G GigaCenters, GigaHubs, and GigaPoints do not ship with an operational firmware image
installed for E7 GPON operation, nor is the firmware bundled with the E7 software by default.
(GigaFamily units ship with only a manufacturing image that supports ONT ranging and discovery by the
E7 OLT. Each Giga-ONU must receive its operational firmware from the E7 OLT once attached to the
PON). GigaFamily firmware is available for download from the Calix Software Center. The firmware must
be loaded onto an FTP server with network connectivity to the E7. The E7 retrieves the Giga-ONU
operational firmware image from the FTP server and pushes it down to attached Giga-ONU for operation.
The typical process to install or upgrade firmware on a GigaFamily ONU consists of the following high-
level steps:
1. Contact the Calix Technical Assistance Center (TAC) to obtain access to the latest R11.1 firmware.
2. Download the release package ZIP file from the Calix Software Center to your PC.
3. Unzip the release package and load the contents onto an FTP server accessible by the E7 OLT.
4. Retrieve the firmware from the FTP server to the E7 OLT.
Note: This step requires accessing the E7 system that will host the GigaFamily ONU.
a) Activate the new GigaFamily firmware on the E7.
b) Commit the release as the default version.
5. Connect a GigaFamily ONU to the E7 GPON network. The E7 transfers the firmware to the ONU,
which resets and comes up using the new operational firmware.
For detailed upgrade instructions, please refer to the Calix E7 GPON ONT Software Upgrade Guide.
Home Gateway
• On 844G/854G GigaCenters, downloading of SIP Configuration Files is supported only via OMCI.
TFTP download (SIP RMT option) is not supported on GigaCenter products.
• When provisioning TR-069 managed voice services, make sure the following is true:
 The 844G/854G GigaCenter is running in external mode
 Only tagged VLAN interfaces can be used
 This VLAN will be dedicated voice traffic only
 IGMP and NAT must be disabled
 A p-bit value for voice traffic must be configured to ensure appropriate QoS.
Part #240-01115-11
Data Services
• Changing the CoS (class of service) of an existing service does not work dynamically. For this to take
effect, the service must be removed and added or disable/enable the port. (PREM-10133)
• In a HSI Layer-2 VLAN per service (N:1) model, QoS prioritization using the TC/GEM is not
currently supported on GigaCenter deployments. Provisioning of multiple services using the same
traffic class, with shared bandwidth is supported.
• HSI is supported with MTU packet sizes of 1500 byte frames on GigaCenter products (PREM-
8700)
• Upstream broadcast packet limiters are pre-set to 200 packets/second and are not provisionable on
the GigaCenter.
• Traditional Layer-2 only MDU use case is not supported.
• Layer-2 hardware/line-rate forwarding occurs only when valid 5-tuple flows are detected. The 5-
tuple is comprised of:
o Source IP
o Destination IP (Dest-IP)
o IP protocol
o Source port number
o Destination port number
Other flows may be subject to lower performance forwarding in the software.
• TLS (MEF E-LAN and E-LINE) is currently not supported in this release.
• Layer-2 Control Protocol filtering is not supported in this release.

• In this release, the Wireless Access Point (WAP) feature displayed in the Quick Start > Configure
Wireless network page of the EWI is not supported. Calix recommends leaving this feature disabled
in this release. Support for this feature is targeted for a release in the near future.
System
• GigaCenters DHCP reservation feature was initially defaulted to ON to accommodate older Media
Room set-top box behaviors. These same set-top boxes have recently eliminated the need to
monitor DHCP reservation status and thus the GigaCenter firmware now defaults to OFF to be
consistent with P-Series RG data model. (PREM-10894)
• For GigaCenter products, the smart activate re-direct url (http://192.168.1.1/smartActivate.html) is
no longer functional (originally implemented in 700GE ONTs and 836GE RSGs). To launch Smart
Activate for GigaCenters, type in the url: http://192.168.100.100. (PREM-10262)
• The elapsed time for a new GigaCenter image to be downloaded is 2-3 minutes. This is an increase
relative to 700GE ONTs and the 836GE RSG (1-2 minutes to upgrade image).
• The elapsed time for a GigaCenter reboot is 3-4 minutes (700GE ONTs will reboot in 1-2 minutes).
Part #240-01115-11
Video Services
• AGC cannot be disabled via OMCI in this release.
• Optical power levels are not reported and as such, threshold alarms are not functional.
VoIP
• In this release, there is no support for simultaneous TDM and VoIP instances on the same
GigaCenter.
• 844G/854G GigaCenters do not support Ground Start signaling for voice ports in this release.
Wi-Fi
• When changing Guest SSID parameters in NetKeeper, expect a temporary loss of connection to the
Primary SSID. (PREM-15864)
• In this release, country codes for international carriers have been added for the 5 GHz radio set-up.
For the 2.4 GHz radio, “X1” is available as an EU country code. (PREM-9926)
Operational Notes – 844GE GigaCenter

Supported Use Cases
In this release, the 844GE GigaCenter supported use cases includes the following:
• The 844GE GigaCenter can be turned up in a triple-play environment on an existing E7
Active Ethernet network using TR-069 in-band management and a single High Speed
Internet Gateway Service.
• Support for 844GE GPON or AE services in the following environments:
o Residential Gateway HSI with Residential Gateway Layer-3 Video
o Residential Gateway HSI with Residential Gateway Layer-2 Video
o Residential Gateway HSI with Half or Full-Bridge Layer-2 Video
o SIP, H.248, and MGCP VoIP service
o C7 TDM Gateway
o B6 Voice Gateway
o CMS and Consumer Connect Plus communications
o Residential deployments only
• In release 11.2.0, only a single SNMP trap and receiver is supported (PREM-16261)
• Support for 844GE in Active Ethernet mode managed via Consumer Connect Plus
exclusively (no CMS required) added in Release 11.2.5.
Part #240-01115-11
Known Anomalies
Known anomalies in this release, with workarounds if identified.
Data Services
Applies to
Defect 800GE 800E 800G 800G 800G
On the 803G GigaPoint, upstream shaping is
not being applied correctly on a per-GEM port
PREM-17383 
basis as expected if the class of service equals
AF.
Applies to
Defect 800GE 800E 800G 800G 800G
In the EWI on the ONT Status tab, the wrong
PREM-18998 DNS service address is displayed for DSC     
services.
In the EWI, the downstream bandwidth is
PREM-17507 displayed as 0 bps when running in External   
mode and with APA’s enabled.
In the GigaFamily EWI Help pages, reference
to the location for adjusting the Static IP
PREM-18411 Address of the WAN interface is erroneously     
reported as appearing on the Advanced tab
(appears on the Support tab).
PREM-17227 In the EWI, WAN broadcast and multicast

counters do not increment as expected (always   
PREM-17228 zero).
Upon changing a country code (that requires a

reboot to take effect) on the 5 GHz radio, the
PREM-12172 
GigaCenter reboots without providing any
warning of the impending reboot.
For devices attached to the 5 GHz radio, IP
PREM-15511 
addresses are not shown in the lease table.
The GigaCenter EWI loads slower than
PREM-14434  
expected if 15 or more devices are on the LAN.
Part #240-01115-11
Applies to
Defect 800GE 800E 800G 800G 800G
On the Quick Start menu, the WPA/WPA2
password cannot be edited.
PREM-13313  
Workaround: Update the default WPA/WPA2
password from the Wireless menu.
If the wireless radio status is updated via the
Wireless menu in the EWI, the change is not
PREM-14004 
reflected in the radio status field in the Quick
Start menu.
Residential Gateway
Applies to
800GE 800E 800G 800G 800G
Defect Number Description GC GC GC GH GP
On the 844GE, if an Inband RG service is
initially configured via TR-069 with a pbit
PREM-16779 value of 0 and later the pbit value is changed 
to any other value, the pbit value remains at
0.
DNS will not resolve on an RG data
PREM-17201 interface due to Option-6 string not reaching 
service VLANs.
System
Applies to
Defect 800GE 800E 800G 800G 800G
If PPPoE Management credentials are
PREM-18886 updated from valid to invalid values and then 
switched back to valid values, associated
services do not recover and must be re-built.
If the WAN interface is set to Static IP and a
PREM-18583 DNS server is present, the GigaCenter fails to 
report the DNS server information to
Consumer Connect Plus via TR-069.
Upon upgrading from 11.1 to 11.2.40, MAC
PREM-18762 Authentication fails to filter out devices 
attached to the 5 GHz IPTV SSID.
Part #240-01115-11
System
Applies to
Defect 800GE 800E 800G 800G 800G
On GigaFamily devices, if scheduling access
PREM-17915 is set between 23:45 and midnight, the     
schedule is not implemented.
GigaHubs experience a slight delay in
PREM-17612 connecting to the internet (takes over 3 
minutes) when compared with other ONTs.
With Transparent LAN services enabled and
PREM-18071 the L2CP filter set to “All Discard”, some  
L2CP packets are still forwarded.
In this release, the syslog cannot be bound to
PREM-18419 any given WAN interface, but rather is always 
bound to the AE Management interface.
Phone LEDs fail to indicate that RONTA
PREM-18414 mode has been achieved and thus, voice    
services are not enabled.
844GE GigaCenters running in GPON mode
PREM-18197 fails to inform the ACS that a DHCP address 
has been requested.
When upgrading to ONT 11.2.2.124,
PREM-18099 GigaCenters running in an Out-of-Band    
environment require a reboot to download
and activate the upgrade.
Part #240-01115-11
System
Applies to
Defect 800GE 800E 800G 800G 800G
If the port speed and duplex mode are
changed on a given port for an RG service,
PREM-16618 CMS and CC+ updates the configuration   
correctly however the GigaCenter device
remains at Auto/Auto.
On E7 GPON ONTs, if a Gateway service is
disabled/enabled, DHCP addresses are not
PREM-16270 released when a new lease is established.   
Likewise, ONTs perform in the same way if a
forced reset is performed at the ONT.
DNS information for WAN settings are not
PREM-16606 updated in the EWI if a sync configuration 
with DNS changes is performed via CMS.
Movement of ports dynamically between
PREM-16755 Half-Bridge/Full Bridge/Residential Gateway 
may not always be successful.
Updating the Ethernet port upstream 
PREM-13847 broadcast/multicast limit does not limit 
bandwidth.
In this release, if running in WAP mode,
PREM-13648 Consumer Connect Plus users cannot use

SXACC-3677 “Connect to CPE” functionality to access the
EWI.
Part #240-01115-11
System
Applies to
Defect 800GE 800E 800G 800G 800G
An invalid argument error is returned when
issuing an IP ping request from the ACS
PREM-14211 Note: This issue is not applicable to  
Consumer Connect Plus since CC+ does not
allow you to set the length of the ping frame.
Upstream and downstream PIR settings are
PREM-10951 not updated in the EWI until a GigaCenter 
reboots.
In the GigaCenter EWI, the Connection
PREM-10264 status page may show inaccurate values while 
a GigaCenter is downloading a new image.
After a GigaCenter reset, previously executed
PREM-11819 changes to Remote Access credentials are not 
persisted.
On GigaCenters, the WPS LED flashes green
for approximately 120 seconds and then goes
PREM-9958  
out if both the 2.4 GHz and the 5.0 GHz
radios are disabled.
Set-top boxes running off a Layer-2 bridge
are unable to request IP addresses with
PREM-12853 
DHCP Snooping enabled on the VLAN but
disabled on the GigaCenter.
Connected devices passing only LAN traffic
PREM-10390 on the network do not appear in the Devices  
page.
When turning up a GigaCenter via Voice
PREM-10391 Activate, re-boot times may exceed the  
typical “under 3 minute” interval.
On the IGMP Statistics page of the EWI, not
PREM-11010 all Ethernet port statistics are displayed if  
they are part of a multicast group.
When using DHCP and a DNS failover is
attempted, the GigaCenter does not refresh
PREM-11441  
the DNS server WAN as DNS is switching
from primary to secondary.
Part #240-01115-11
System
Applies to
Defect 800GE 800E 800G 800G 800G
IP devices that have static IP addresses
PREM-7986 provisioned may not appear in the device list  
if no ARP requests have been processed.
Login credentials are required for remote
PREM-12181 management even when security credentials 
required is set to false.
From the traceroute utility, reverse DNS does
PREM-12385 
not display the resolved host name.
VoIP
Applies to
Defect 800GE 800E 800G 800G 800G
On a TDM Gateway voice service, the EWI
PREM-16737 fails to display the provisioned packet rate    
(always displays 10 ms).
After one member of a MADN group
VXA-865 answers, the other MADN lines continue to  
ring.
When a call is set to Call Forwarding, the
VXA-864 phone being forwarded and receiving phone  
both ring.
Attempts to update the URI name in the
voice provisioning line page are accepted 
PREM-12070
however the information is not persisted
when navigating back to that same page.
For voice service provisioning, the dial plan
PREM-12243 
field can be blank (null).
Incomplete, inaccurate, or corrupted SIP
PREM-12269 configuration files are accepted as valid with 
no errors generated.
Voice Message Waiting Indicator (VMWI)
VXA-52 
does not function in ETSI based GigaCenters.
Part #240-01115-11
Wi-Fi
Applies to
Defect 800GE 800E 800G 800G 800G
Upon upgrading from 11.1.80 to 11.1.90, 5
PREM-15436 
GHz SSID settings are not restored.
Calix Management Interfaces for the GigaFamily

Common management options for the Calix GigaFamily include:
• Consumer Connect Plus – The Compass suite of cloud software applications from Calix provides
total visibility, command, and control of the subscriber broadband experience. The Consumer Connect
Plus application gives service providers’ NetOps and Service/Support personnel an easy and
comprehensive web management interface for remotely configuring and troubleshooting Calix
GigaCenters, providing features such as device auto-discovery and plug-n-play service management.
Integrated into the powerful cloud-based Compass central ecosystem (Command Center), Consumer
Connect Plus gives service providers the intelligence and tools to simplify, manage, and monetize their
subscribers’ broadband experience.
• RG Embedded Web Interface (EWI) – Calix CPE that support Home Gateway operation (including
800 GigaFamily models) host a local HTML-based graphical user interface that runs on a standard Web
browser, which is used for configuring Home Gateway functionality. Access requires local TCP/IP
connectivity to the GigaFamily device.
In addition to common GigaFamily management options above, Calix 800G GigaCenters, GigaHubs, and
GigaPoints on E7 GPON networks can be managed via the E7 management interface or CMS management
system.
• E7 Embedded Web Interface (EWI) – Embedded HTML-based graphical user interface that runs on
a standard Web browser. Requires TCP/IP connectivity to the E7 OLT.
• E7 Command Line Interface (CLI) – Embedded, menu driven command line interface. Requires a
Telnet, SSH, or RS-232 console connection to the E7 OLT for access.
• Calix Management System (CMS) – Graphical user interface (GUI) based element management
system. The CMS client desktop version runs on a Windows PC, or a Solaris or Linux workstation.
Managing 800G GigaFamily ONUs requires CMS R13.1 or higher. Managing 800GE GigaFamily
ONUs requires CMS R14.1.101 or higher.
Part #240-01115-11
Related Documentation
You can access all Calix GigaFamily user documentation online from the Calix Documentation Library at
https://www.calix.com/my-calix/doc-library.html.
Calix Technical Assistance Center

The Calix Technical Assistance Center (TAC) provides 24x7 coverage (24 hours a day, 7 days a week).
Normal business hours are 5:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday (not including
Calix-designated holidays), during which time you can contact the Calix TAC immediately by phone, web, or
email. Outside normal business hours, phone calls to the TAC are met with an immediate response time for
critical and major issues.
Online Support
You can create and manage technical support cases online from the Calix Service Station. To access the
Calix Service Station, log in to the Calix Resource Center and then click the Service Station button to:
• Submit a new technical support case, or check/update the status of existing cases.
• Review product orders, including ship dates and tracking information.
Calix TAC Contact Information

Online Support (Calix Service Station): My Calix
Phone: 877-766-3500 (toll free) or 707-766-3500 (direct)
Calix Severity Definitions

Critical: A network, node, or key circuit is down or there is a critical impact to business operations. Calix
and the Customer will work around the clock (24x7) to resolve the problem.
Major: Operation of a network, node or critical circuit is severely degraded, or significant aspects of the
Customer’s business operation are being negatively impacted by unacceptable network performance. Calix
and the Customer will commit full-time resources during normal business hours to resolve the problem. A
plan will be developed for appropriate after-hour actions.
Minor: System operations are impaired, but with minimal performance impact. Calix and the Customer will
commit resources during normal business hours to resolve the problem.
Information Request: Customer requires information or assistance on Calix product capabilities,

installation, operation, administration or configuration. There should be little or no impact to the
Customer’s business operation. Calix and the Customer are willing to provide appropriate resources during
normal business hours to provide information or assistance as requested.
Part #240-01115-11
Part #240-01115-11
Part #240-01115-11

800 GigaFamily ReleaseNotes R11.2.7

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800 GigaFamily ReleaseNotes R11.2.7

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March 22, 2017

Calix 800 GigaFamily

GigaFamily Software Release Package

CALX_PS_P0-P2_11.2.7.71.zip Calix 800 GigaCenter/GigaHub firmware

What’s New in this Release

Name Issues on Client Devices” for

Fixed in R11.2.6 (November, 2016)

When provisioning in bridged mode, STP is

Embedded Web Interface

fails to appear in the EWI (Rebooting the

Fixed in R11.2.4 (September, 2016)

Embedded Web Interface

PREM-17195 If an H.248/MGCP voice line is

Fixed in R11.2.3 (August, 2016)

Fixed in R11.2.2 (July, 2016)

VXA-923 On GigaCenters, upon receipt of an

VXA-671 When executing a blind 3-way call transfer

Fixed in R11.2.1 (June, 2016)

Embedded Web Interface

Fixed in R11.2.0 (May, 2016)

Fixed in R11.1.120 (April, 2016)

Fixed in R11.1.110 (March, 2016)

Fixed in R11.1.100 (February, 2016)

Fixed in R11.1.90 (January, 2016)

Fixed in R11.1.80 (December, 2015)

PREM-15065 data service to not come back up when re-enabling the

Modified GigaCenter SSID’s and pass phrases are not

TDM Gateway voice services become unregistered

E7 Major Release Minimum Minor Release

E7 R2.5 E7 Release 2.5.31

E7 R2.4 E7 Release 2.4.100

Operational Notes – 844E GigaCenter

Access Provisioning for Brownfield Sites

800E Firmware Upgrade Process

Layer-2 Bridged Services

Small Business Layer-2 Services

Operational Notes – 844G/854G GigaCenter,

800G Firmware Upgrade Process

Embedded Web Interface

Operational Notes – 844GE GigaCenter

Embedded Web Interface

PREM-17227 In the EWI, WAN broadcast and multicast

Upon changing a country code (that requires a

Embedded Web Interface

Calix Management Interfaces for the GigaFamily

Calix Technical Assistance Center

Calix TAC Contact Information

Calix Severity Definitions

Information Request: Customer requires information or assistance on Calix product capabilities,

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