UNI3312 Devices, Networks and Applications

November 2021 Semester

Document to be : Report of Innovative Product Development using Microsoft

prepared Word, Ms. Power Point, Ms. Excel, and Wix

Date due : 18 February 2022

th

Group members                   : 1. VIKNESWARAN A/L AYAPPAN 

QIUP-202107-004910
2. TINESWAR A/L THEVEINTHIRAN
QIUP-202110-005255
3. VIKNEESH A/L RAMASAMY 
QIUP-202110-005256
4. THEVARAAJAN A/L SUNDARARASOO 
QIUP-202110-005254
5. MAHESH A/L GUNASEGARAN
QIU-202110-005214
6. SANTOSH A/L KANNAN
QIUP-202107-004812
7. ANG JEN YEONG
QIUP-202110-005259
8. AARON BARKER
QUIP-202110-005105
CHAPTER 1

Introduction

We introduce Drone’s Café as our business project with various improvement and
uniqueness added based on a existing business named The Brew House which is increasingly
being considered by customers regularly visiting there. Drone's Café is a new food and
beverage establishment that seeks to provide various types of cuisine such as fast food, soft
drinks, cocktails, desserts and etc to the local community. Customers will be able to order
meals from this restaurant and have it delivered to them depending on their purchase of order.
Aside from that, we will be providing a one-of-a-kind delivery service known as drone
delivery. "An aircraft that is flown without direct human interaction from within or on the
aircraft," according to the definition of unmanned aerial vehicles (UAV), sometimes known
as drones. Drones were initially used to develop for military operations, such as surveillance
and spying, various businesses have been exploring the possibility of using drones for civilian
purposes in the past few years. Currently, drones are rapidly being used in agricultural,
rescue, firefighting, and rescue operations many more other reasons. So this was a big
inspiration for us to start something which has never been executed anywhere yet which was
delivering food through drones. Food delivery services are an untapped professional field for
drone technology. When we think of food delivery services in terms of drone technology, we
think of drones with customised boxes that can deliver food to people's front doors. These
services nowadays are centred on delivering food to an ordering person's specified address.
Various vehicles, such as cars or scooters, can be used in the delivery procedure. Human
contact had to be minimised by the majority due to the global pandemic. This factor altered
the delivery process, requiring the deliveryman to maintain a safe distance. The most
common method is to place the food in front of the door, ring the bell, and knock. Drone
technology could open up new possibilities for improving the efficiency of delivering meals.
Drones could deliver food to the front doorstep or the garden of the ordering person.

Objectives

The objectives of a café doesn't simply mean itemizing the climate and look of your café
or the kind of food you expect to serve, it likewise implies laying out goals fixated on
customer service, deals and staffing. Regardless of whether you work an establishment or
you are opening a free café, there are a few significant goals and objectives you ought to
set up to make the progress you want. Our café also has objective and goals which are :

Establish Customer Loyalty. 

This objective can make a feeling of loyalty in their supporters to make them as regular
customers. Our cafe will not make due in the event that you can't change over initial time
guests into repeat customers Perhaps the most ideal way to make loyalty is by offering
some sort of remuneration program. 
 Provide An Outstanding Experience For Customer

In the café business, you're not simply serving food. You are selling a feasting
experience. So one of our significant goals will be to give a customer experience that
empowers repeat  business. From the second a customer enters our café until that
customer leaves, that individual should feel as though they are esteemed. Put out
quantifiable customer experience goals like hello benefactors when they enter, serving
dinners inside 20 minutes and having every server convey the specials to each coffee
shop.

Profitability

Like some other business, our café should create a profit. Café’s profit relies upon
keeping up with maintainable edges by guaranteeing that expenses - - particularly for
food and work - - are low sufficient comparative with gross deals for owners to make
money. As per the National Restaurant Association, a commonplace café spends about
33% of its approaching income on finance and about a third on food and drink costs. A
café that keeps up with these rates has a superior shot at procuring a benefit than an eatery
whose fundamental costs winding crazy.

Scope

This project has a broader scope for a café in order to deliver the finest customer
experience. The opening of a coffee shop will assist the company in attracting more
people to the company's high-quality food, which will help to increase demand in the
region. Furthermore, this project would assist small cafe shops in providing healthy and
delicious cuisine to their clients.

This cafe has a very unique food delivery feature that will attract more customer to our
cafe, that is delivering food to customers by using drones. We came up with this idea of
doing this by looking to amazons drone delivery in America if they can achieve drone
delivering items to their customers door step we can achieve it to. Another advantage we
have is drone food delivery is very new in Malaysia we don’t have as much competitors
that are doing drone delivery we have a much wider change to achieving in this. Type of
drones that we are using in our business Yuneec H920 Tornado it has Max Lifting Weight
of 1.6 kg and  Range up to 5km we are using this drone to deliver mainly drinks and
snacks because its little smaller and has Flight Time when Loaded up to 24 mins. Another
drone we using is DJI Matrice 600 this drone has max lifting weight of 6kg and range up
to 5km we use this drone to deliver food and drinks because it can lift more weight and
has a Flight Time when Loaded up to 16 mins. Those are the main two drones we are
using to deliver foods to our customers
Deliverables

Giving an exceptional customer experience

You're not only providing meals when you work in a café. You're promoting an eating
experience. As a result, one of our primary objectives will be to provide a client experience
that encourages recurring business. From the moment a client walks into our café to the
moment they depart, that person should feel valued. Set quantifiable customer experience
goals, such as greeting benefactors when they enter, serving meals in 20 minutes, and having
every waitress communicate the deals to each coffee shop.

Advantage

To attract customers to pick our business is mainly about drone delivery service. Drone
will able to travel to certain destination and minimum weight of food. Apart from that,
every weekend we decide to make a weekend entertainment show in our drone cafe. Such
as Dance show, karaoke and magic show so it makes interesting and relaxing to customer
to have meals. Drone cafe is providing robot service system. During this pandemic, we
are struggle to hire staff wherever we can reduce labour cost and make work easier and
faster. As example of robot service system to work in this cafe is to take order and serve
order to customers. 

Moreover we are using cashless method such as Touch N Go, Boost, Q-r Pay, Online
transactions and many more. To improve our customer service, we able to customized
dessert by customer opinion. As example for ice cream customer can choose their ice
cream flavour and topping. Moreover we provide special package for event to attract
customers during public holidays. We also provide promotion for above RM300.00 for a
single transaction with a dessert. Last but not least, we provide various source of delivery
such as Grab, Food panda and own service for long distance.
CHAPTER 2

Literature Review

Business strength

Customers at the Drone Café may check out a new way to order meals by having them
delivered by drone. Following in the footsteps of Amazon, which employs drones to transport
items to customers in the United States, this might be the first café to use drone delivery
services. This may encourage consumers to buy at our café, resulting in a profit rise.
Customers who visit the café in person as well as those who make online purchases will
benefit from drone delivery services. Inside the café, autonomous drones will transport meals
purchased by customers to their tables, while drones will deliver online purchases less than 5
kilometres away from the café.

A Drone Pilot will be in charge of online clients' delivery services, and will be accountable
for delivering meals to them on time while also flying the drone safely and professionally. To
prevent any issues with our country's norms and legislation, the Drone Café will also obtain a
licence from competent authorities to fly the drone in public locations. This is also to ensure
the safety of the neighbourhood when the drone is in operation.

Area of expertise

In Drone Café, there are many areas of expertise. Exceptionally focused and well relied on
workers with a consecutive feedback of great guest satisfaction. A lot of multitasking, fast-
paced workers in a high-pressured environment with a flexible availability to all ages of
customers. And availability at most times including weekdays, evenings, and special events
as well. Specialized in serving extensive food variety and beverage included with a
beautifully garnished meal. Strong familiarity with most varieties of American and other
ethnic food preparations. Exceptional experience in the preparation of birthday cakes and
other special items. Excellent skills in handling cutlery and industrious ovens as this is a
high-pressured environment. Outstanding knowledge of restaurant health, emergencies and
safety practice routines.

Comparison of several existing Competitors

Introducing drone delivery into the Food & Beverage industry in Malaysia is one of our
innovation where consumers doesn’t have the need to wait for a long time for their delivery
since a drone is a flying robot and it doesn’t need to pass or face the traffics to get the food
delivered. All consumers have to do is by ordering their designated food in our platform and
the nearest customer will receive their foods by the drones controlled by a particular
professional drone operator hired by us. 

The drone delivery is only available in a radius of 3km - 5km and for the deliveries further
than the radius stated will be delivered by our own delivery service by a vehicle for instance
motorcycle or even car depending on the weightage of the item. Currently in the Food &
Beverage industry due to the fact that these services are only sought after by a few, there is
little to know about competitions in a low saturated market. However, we have been able to
find one existing competitor which is Uber Eats where it’s only available in Overseas where
their deliveries is only within a five minute drone flight radius.

Advantages compared to competitors

The advantages we have compared to other competitors are we are the first drone delivery
cafe in Malaysia and there are not many restaurants and cafe using drones to deliver. The
second advantages we have compared to other competitors drone delivery services are also
environmentally favourable, as they decrease air and noise pollution so not many cafe and
restaurants use a environmental friendly method to deliver . Another advantages we have
compared to other competitors are the drone services are simple, do not require any traffic,
and are capable of delivering foods to consumers on time.

How we can help our clients?

As we know our type of Food & Beverage industry in Malaysia will need some innovation to
let our customer want to create a loyalty with us, also we will have some problem with the
customer like; the customer doesn’t like our cafe about the customer services or food
experience is not good, that we can using the feedback form can let them to having a
feedback to us to let us improve that what we are doing the mistake and let it to become
better. When we improve ourselves, the customer will more like our cafe more, then we can
create a loyalty with the customer.

In this covid-19 situation, we have the delivery services to help some of the client that don’t
want to go out to buy  a food , so they can order the food and we will delivery to them.It also
can reduce that to contact the covid-19 person , and not easy to infect the covid-19.
CHAPTER 3

Recommendations/solution/proposed approach to customer

Train Employees for Excellent Customer Service

It is clearly true that excellent customer care is an absolute necessity for any restaurant and
assuming the disruption of our cafes to provide loyal customer assistance it may be
reasonable that we will lose important customers. It is the duty of restaurant administrators to
provide individual staff in the methods they should aim to satisfy their customers. Ensure that
each individual of our staff goes through the necessary preparation and knows about the
expectations that our customers expect from the administration of your cafe.

 Guaranteeing the Right Waiting Time

(i) Inform the customer about the standby time

Assuming there is now a queue of customers waiting to know that they may need another
hour to place a new customer, we will let them know. It is better all the time to surprise our
customers with a more limited standby time than to intimidate them with a more tense one.
The waiter must to light the customer ahead of time to stunt the right meal to eat most of the
day to prepare.
(ii) Keep them busy in stand by time
Some cafes offer free bread or snacks for customers while waiting for their request. Place the
TVs in the retaining area with the goal that they don’t get tired and don’t have to go back.
Confirm that our customer's holding area is close to Wi-Fi. We will also have table games in
our cafe to keep customers busy with standby times.

 Follow the Cleanliness and Hygiene in your Restaurant

Cleanliness in the restaurant is not only important to ensure the comfort and safety of the
legislature and your customers, but also in addition because it receives an important part in
the beauty of our restaurant. Customers can feel very frustrated because they think the plate
on which they are served food is dirty. Perhaps the most unique complaint there is in coffee
shops is that the bathroom is dirty. It is important for any restaurant to maintain neatness and
hygiene guidelines to ensure that your customers have a general positive impression of our
restaurant. FSSAI has set rules for tidiness in restaurants that must be followed by every
eatery. Try to focus on small subtleties as it can make a big impact in the way visitors view
our restaurant.

How to deliver output to customer/ How to use the product

 Food Delivery Services

Food delivery services in Malaysia are a developed industry. Given the number, we
Malaysians love our food, unexpectedly most of us are aware of food transportation
organizations. All things considered, who doesn’t appreciate getting food straight to their
doorstep.
In view of that, we investigate the most famous food delivery service in Malaysia for all your
impatient and hungry individuals. This method is not placed in specific demand and we have
considered fundamentals such as firm quality, protected territory and usability. Our restaurant
will have a Food panda and Grab food where we will deliver our food to customers which
stay in Ipoh, Perak .

 Drone Delivery Service

Customers at Drone Café can try new ways to buy food by sending their orders via drone.
This could be the first cafe to use a drone delivery service, following in the footsteps of
Amazon, which uses drones to deliver goods to consumers in the United States. This may
encourage customers to shop in our cafes, which results in increased profits. Customers who
visit the cafe physically and those who make purchases online will benefit from the drone
delivery service. Inside the cafe, an automated drone will bring customers -purchased dishes
to their tables, and the drone will send online orders less than 5 kilometres from the cafe.
Drone pilots will be responsible for delivery services for online customers, who will be
responsible for delivering food to them on time and operating the drone safely and
professionally. To avoid any problems with our country’s standards and regulations, Drone
Café will also request a license to fly drones in public areas from the responsible authorities.
This is also to protect public safety when drones are in use.
Drone delivery services are also an environmentally friendly method that reduces air
pollution and noise pollution. The drone service is convenient and does not have to meet any
traffic and is able to deliver food to customers in a exact set time.
CHAPTER 4

Project Proposed Deliverables

The project proposed by Drone’s Café as our business includes new innovations. An example
of an innovation proposed by Drone’s Café for the purpose of delivering specific orders of
food by unmanned aerial vehicles (UAV), also known as drones. The initiation of this
innovation is to help draw more customers with the uniqueness of how the business runs thus
increasing the popularity of the business which in turns increases the revenue inwards. This
unique method is not exactly commonly used worldwide. Only a few companies and
businesses have managed to accomplish the initiation of this specific method which has
increased their success rate. An example of a company/ business that has managed to achieve
this unique method of delivery is Flytrex. They deliver food to customers from other
restaurants such Brinker International's restaurants, including Chili's, It's Just Wings, and
Maggiano's Little Italy. Other than that, drones are not the only innovations proposed by
Drone’s Café. As a start up company we are hoping that the step taken forward to launch this
difficult task will be successful towards building up the café.

To increase the success rate of the business, the higher authorities responsible for taking
decisions have come up with a Gantt chart to scheme the work before deadlines are reached
in order to allocate resources to quickly start up the production of the innovation. The Gantt
chart below shows the timeline for each action taken.
Task

1. Research on the innovative products needful for the cafe.

2. Introducing the project proposed.

3. Breakdown of the project proposed such as effects,

advantages etc.

4. Details of the project.

5. Discussion Budget of the project proposed.

6. Designing of project.

7. Making websites to increase advertisement.

8. Summary, discussion of solutions of any outcoming

problem.

9. Submission of proposal.

In addition to that the table below will show the milestone proposed.
Proposed Milestones Details

The approval and requirement for the project Concluding the designs of the projects

Concluding on the set date to take all

necessary actions on starting the project

Concluding on budget for allocating resources

Approval of designs Approval of designs and overall look of

proposed product

Reviewing and getting feedback from possible

customers.

Project proposal Milestones Reviewing potential partners

Hiring more specialized and diverse staff

Designing website

Launching billboards and advertising

Testing and experimenting of new products.

Launching of new products.

Gantt Chart and Milestones

Task Week 2 Week 3 Week 4 Week 5 Week 5 Week 7 Week 8 Week 9

 Planning
Assigning of
Responsibilities
Research
Creating proposal

Start business
Marketing
Promotion
Creating Own
Website
Follow up
CHAPTER 5

Project proposal budgeting

Budget Proposal
This is the sum of money needed to establish an internet business after a detailed survey and
a preparation.

Fixed Cost

FIXED COSTS (PER MONTH)

NO ITEMS UNIT COST TOTAL COSTS

1 Online payment Portal RM 55.00

2 Insurance fees RM 1,000.00

3 Digital marketing RM 1,800.00

4 Restaurant rent RM 1,200.00

5 Internet RM 250.00

6 Utility RM 1,900.00
 7 Payroll RM 45,000.00

Overtime and
8 RM 20,000.00
Allowance

9 Wages salary RM 15,000.00

10 Harinet 10 RM 168.00 RM 1,680.00

11 Gloves 10 RM 200.00 RM 2,000.00

TOTAL RM 89,885.00

The monthly fixed cost is the amount that must be spent; they are the best deals that we
discovered on the internet. We selected these service providers and organisations based on
their low costs and high-quality services. We believe that by investing in excellent marketing,
we will be able to grow our company more rapidly and efficiently. We were able to get a
good deal on server hosting, domain registration, and an online payment system.

One time spend

One-Time Spend

NO ITEMS UNIT PER COST TOTAL COST

1 SSM Registration RM 1,100.00

2 Logo Design RM 250.00

Business Bank Account

3 RM 1,200.00
Deposit

4 Online payment Portal Setup RM 450.00

5 Furnitures RM 12,000.00
 6 Stationaries RM 200.00

7 Drone 10 RM 1000 RM 10,000.00

8 Office laptop 10 RM2,000 RM 20,000.00

Safety Equipments:

9 First Aid Kits 5 RM 600 RM 3,000.00

10 Fire Extinguishers 12 RM 120 RM 1,440.00

11 Rubber Floor Marts 4 RM 300 RM 1,200.00

12 Wet Floor Signs 10 RM 20 RM 200.00

13 Oven Mitts 40 RM 20 RM800.00

14 Aprons 40 RM55 RM 2,200.00

15 Security Cameras 10 RM500 RM 1,500.00

16 Goggles 40 RM 5 RM 200.00

17 Fire Alarm System 1 set RM 5000 RM 5,000.00

Kitchen Equipments:

18 Food preparation counters 6 RM 1,000 RM 6,000.00

19 Ovens 3 RM 4,000 RM 1,200.00

20 Food processors 2 RM1,700 RM 3,400.00

21 Mixers 2 RM1,500 RM 3,000.00

22 Refrigerators 2 RM 4,500 RM 7,000.00

23 Freezers 2 RM7,000 RM 14,000.00

24 Slicers 2 RM 1,800 RM 3,600.00

25 Storage racks 15 RM 200 RM 3,000.00

26 Uniform 50 RM 70 RM 3,500.00

27 Sinks 5 RM 600 RM 3,000.00

28 Storage Containers 90 RM 80 RM 7,200.00

29 Kitchen Display System 4 RM 4,500 RM 18,000.00

30 Point of sale system 4 RM 2,000 RM 8,000.00

31 Gas or electric grills 5 RM2,000 RM 10,000.00

 32 Washing equipments 5 RM 3,000 RM 18,000.00

33 Steam table 5 RM10,000 RM 50,000.00

34 Microwaves 4 RM 2,500 RM 10,000.00

35 Table 40 RM700 RM 2,800.00

36 Chairs 120 RM 200 RM 2,400.00

37 Air Conditioners 6 RM 3000 RM 18,000.00

38 Television 6 RM 2500 RM 21,000.00

39 Mirror 10 RM 50 RM 500.00

TOTAL RM 274,340.00

The cost of an item that only needs to be paid for once is called a one-time expense. To start,
each company must spend RM1,100 to register with the government through the SSM. It is
recommended to open a corporate bank account instead of a personal bank account for
convenience; However, we need to deposit RM1,2000. With the new business, we need to
create an online payment portal for customers to pay for their items and avoid contact with
people due to covid 19, as well as a logo for our business. These are the best online payment
portals and logo designers we can find, offering good services and artwork at a reasonable
price.Also, we have to buy Drone because our services are mainly about drones. We also
spent a significant portion of our money on new office laptops, kitchen furniture and
equipment, and other necessities for our business. To start our business, we will also need to
buy all the necessary kitchen appliances.

Variable Cost

VARIABLE COST

NO ITEMS UNIT PER COST TOTAL COST

1 Wheat 1 RM 40/10 RM 40.00

 kg

2 Bread 15 RM 10/loaf RM 150.00

3 Ice Cubes 10 RM 10/10kg RM 100.00

4 Barley 1 RM10/10kg RM 10.00

5 Seafood RM 400.65

6 Meat& Poultry RM 456.50

7 Fruits RM 1,051.50

8 Vegetables RM 1,310.00

9 Spices RM 1345.50

10 Dry seafood RM 500.00

11 Beverages RM4,090.90

12 Desserts RM 1,995.90

13 Dairy RM 998.50

14 Paper Products RM 185.00

15 Delivery Costs RM 175.00

16 Plastic Products RM100.00

TOTAL RM 12,909.45

To start a business, we will need a lot of new equipment and supplies, as well as some legal
fees, as shown in the table. Therefore, one-time expenses represent a significant portion of
the budget. We save a lot of money doing business online because we don't have to spend so
much money on maintenance every month. We only have to pay around RM12909.45 each
month to keep the business running. Finally, most of the budget is spent on the quantity and
variety of inventory we receive.With such demand for drinks and kitchen items, and we were
able to get a good deal and a reasonable amount of stock, it is encouraged to get a little more
than usual as we believe a large number people will be interested.

Analyses
Analyses from this chart, the most to invest in this business is one time spend following with
fixed cost and variable cost. Because one time spend is we buy valuable equipment that can
last longer so we didn't repeat to order every month or year.

CHAPTER 6

Conclusion

In conclusion, this service reduces the time it takes for food to be delivered.
Individuals, on the other hand, are afraid of the unknown and technological hazards that
could compromise their data or safety. Organizations can also benefit from new technology
because it allows them to lower their labour expenditures. Food delivery services using drone
technology will be an exciting new service that will develop over time. This progress must be
bolstered by more development and improvement. Block-chain technology provides insight
into this trend. New technological talents are enabled by technology. Multi-drone
collaboration, autonomous task application, failure handling, and hijack efficiency are just a
few examples. These new applications are merely a taste of the decentralisation that block-
chain will provide. Drones are set to become the future of logistics with their reduced cost,
higher convenience and delivery consumes less time. Both online retailers and brick and
mortar stores will adopt it to smoothen their last mile delivery process.