ICICI Lombard CASE STUDY

ICICI Lombard General Insurance Company Limited is a general insurance company in India. It is
engaged in general insurance, reinsurance, insurance claims management, and investment
management. The firm offers policy insurance and renewals through its intermediaries and
website.

Challenge
Technology is transforming the insurance ecosystem not just in scale but also in fundamental
aspects. Insurance companies can either ride the digital wave or be hit by it. As we all know, the
insurance industry is paper-intensive. Since its inception, it has relied heavily on paper usage to
collect and maintain all the required user information. Insurance and Mediclaim companies are
burdened with an overwhelming amount of customer data. Insurers are required to collect
personal data (PII) of individuals to fulfill legal obligations and assess risks and analyze future
trends. ICICI Lombard has built multiple data-intensive/intelligent applications on Microsoft
cloud leveraging Advanced Artificial Intelligence (A.I.) programs, Machine learning (ML) tools,
and Data Factory is being brought in to perform data mining tasks.

As the cloud environment grew and became more complex, the ICICI BIU team faced a
challenge to control Azure governance and cost management. With the continuous increase in
Projects and Team members, it was t difficult for ICICI Lombard to maintain visibility of its cost,
especially for cloud resources, as it was going higher day by day.
ICICI Lombard decided to work closely with Cloud 9 Infosystems for cost optimization; Azure
Managed services support, billing management, and subscription management.

Solution
Cloud 9 Azure experts assessed ICICI Lombard's Azure environment to understand better,
classify, and size existing workloads. They also inspected vital metrics such as resource usage,
service costs, utilization, and reservations. This baseline inspection resulted in a collection of
recommendations for reducing costs and closing common security gaps, which fed into the
Optimization Pipeline. Cloud 9 Infosystems followed industry best practices and the critical
principles shown below to position ICICI Lombard's success in Cost optimization.

Planning
Comprehensive, up-front planning allowed the team to tailor their cloud usage to specific
business requirements.

Visibility
Increased visibility helped ICICI Lombard inform people about the Azure costs they're
responsible for or the money they were spending. Providing insights into where the money is
spent, and increasing visibility helped them find the underused resources, removed waste, and
maximized cost-saving opportunities.

Accountability
Attributed costs in the organization ensured that people responsible are accountable for their
team's spending. To fully understand the organization's Azure spending, Cloud 9 organized ICICI
resources to maximize insight into attribution buckets' cost. A best practices organization helps
manage and reduce costs and hold people accountable for efficient spending.

Optimization
Actively reduced ICICI spending by making the most of the findings gathered, better planning,
and increasing cost visibility.

Iteration
Every user in ICICI Lombard's team engaged in the cost optimization lifecycle. They had to stay
involved on an ongoing basis to optimize costs. Be rigorous about this iterative process and
make it a fundamental tenet of responsible cloud governance in the organization.
By using Cloud 9's fundamental principles, best practices, and ICICI Lombard team's support,
the team could identify unused and unnecessary cloud resources, e.g., Stopped / over-
provisioned virtual machines, Storage disk, etc. Cloud 9 recommended removing all the
unassigned resources and chose the appropriate reserved instance (R.I.) model for some virtual
machines, saving approximately 20-35% on their monthly V.M. price. As a result of the
recommendations, Cloud 9 optimized ICICI Lombard's Azure resources and placed a proactive
resource management structure.

Outcome
With Cloud 9's Cost Reliable Managed Service offering, ICICI Lombard's BIU team now has clear
visibility of its Microsoft Azure cloud spend and a deeper understanding of how individual
Microsoft Azure resources impact their budgeting.
Cloud 9 continues to work with ICICI Lombard as their trusted advisor to ensure their Microsoft
Azure cloud infrastructure is optimized for cost, security, reliability, availability, and scale. Along
with ICICI General Lombard's team's support, there has been an Azure consumption cost
reduction of about 20% on their monthly invoicing.