SIMON MUCHEKE

803 BRADDOCK PLACE  WOODSTOCK, GA  (404) 454-2261  mburus@gmail.com

Targeting Positions In Information Technology

 Southern Polytechnic State University (now known as Kennesaw State University) of GA graduate
offering a strong academic background in IT combined with excellent real word work experience as a
helpdesk analyst.
 Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve
challenging technical issues.
 Quickly learn and master new technology; equally successful in both team and self-directed settings;
and proficient in a range of computer systems, languages, tools and testing methodologies.

Education
Southern Polytechnic State University of GA – Marietta, GA (now known as
Kennesaw State University)
Bachelor of Science in Information Technology w/ Minor in Business Administration

Technology Summary
Certifications: MCTS SQL Server 2008, CCNA CSCO12140346, COMPTIA Security+
Systems: Windows 9X/NT/2000/XP/2K3/Vista/7/8/10, Mac OS, Linux/Unix
Databases: Oracle, SQL Server, Relational Databases
Languages: SQL, C#
Software: MS Visio, MS Office

Experience:
NTT Data – Atlanta, GA Under contract to RelayHealth/McKesson/Change
Healthcare
Senior System Administrator, (2016 – 2021)
 Instrumental in the implementation of the Windows Server 2008 to Windows Server 2012 OS
upgrade project for over 50 servers

 Monitored and manipulated servers using VMWare, F5 Load Balancer, SCOM, Solarwinds, Active
Directory, and others. Assisted with managing user and server permissions in Active Directory

 Started and participated in major Incident Calls. Helped to drive them to resolution by paging the
required resources and getting the proper folks involved.

 Set up and scheduled conference calls with new customers to assist them with their firewall access
requests or server permissions to our platform.

 Gained some experience working with servers in Azure and AWS

Apex Systems, Inc – Atlanta, GA Under contract to RelayHealth/McKesson
Network Engineer, (2015 – 2016)
 Monitoring, Troubleshooting and Handling of issues for SaaS based (Software as a Service)
Application Platforms (Windows, Linux based)

 Triage Handling of High System Impact Issues. This involves interfacing with DBA, DEV, QA, and
Network and System Admin Teams

 Scripting, Automating tasks/processes using various scripting languages in both Windows and Linux
OS platforms

 Scripting for Data Manipulation, Querying, and Reporting in SQL Databases

 Deployment/Implementation of new Code for Application Platforms, Configuration, and System

Setup changes

 Management and Maintenance of Production Systems Servers deployed with both Windows and
Linux OS platforms

 Internal and External Support, Customer base includes Private and Government Health Systems,
Practices, and Providers throughout the US

 Involvement in Various Technologies: Windows 2003/2008/2012, IIS 6/7 Web Services, SQL Server
2008 R2/2012, T-SQL, RabbitMQ, MongoDB, Windows PowerShell, Command Prompt, .NET, XML,
Microsoft System Center Operations 2007/2012, Salesforce Ticketing System, Excel Scripting and
Reporting, Remote Desktop, SSH

Mblox – Atlanta, GA Customer and Network Operations Center Engineer,

(2014 – 2015)
• Troubleshoot and resolve incidents reported by Mblox customers along with sending out client alerts
and notifications

• Proactively monitor the Mblox network, systems, and applications while maintaining Mblox
infrastructure; system housekeeping, backups/archiving for production systems, installations of
software upgrades, manage system security, etc.

• Interacting with 2nd and 3rd line support as well as external parties to work on resolving faults

• Handle escalated end user, operator and deliverer issues while taking ownership of these issues and
ensuring they are driven to completion

• Provide regular report packs to measure performance of operators/NMC

• Support Production teams on upgrades/maintenance work and projects as required.

Spacenet INC. – Marietta, GA Network Support Engineer, (2003 to 2014)

 Provide third level support for VSAT or customer device issues.

 Configured frequency parameters (Inbound and out bound frequencies) on Sky Edge NMS to support
VSAT roll out installation. Used Linux/Unix to configure and troubleshoot the Spacenet provided
equipment at the customer sites.
 Calculate Azimuth and Elevation, and provide frequency parameters to installation or maintenance
field technicians.

 When required, build new IP routes for customer expansion, and logged changes in SAP
configuration management systems.

 Manage and assign CW reference frequencies on 4 Satellites. Assists level 2 support when required
in Peek and Polling of chronic sites.

 Lead Support Engineer for 2013/2014 IBM / Office Depot broadband project. Worked closely with
the assigned project manager in cutting over 500 plus Office Depot sites to the Spacenet provided
broadband solutions. This project lasted for 9 months and it involved among other things working
with multiple different types of broadband providers to resolve any issues that arose.

 Lead Support Engineer for 2010 AMC 5 repoint project. Worked closely with the assigned project
manager in repointing 16,000 plus VSATs from AMC 5 to AMC 6. This effort lasted for 18 months and
it involved among other things acquiring link budgets for areas where the AMC 6 foot print is
relatively lower.