Tugas IT Governance Information System Planning

IT Governance
COBIT vs ITIL
Presented by
Kayla Asri Maharani 14418005
Tugas IT Governance Information System Planning

What do they mean by COBIT?

Stands for Control Objectives for Information and COBIT Components
Related Technology
● Framework
A framework created by ISACA for IT governance and ● Process descriptions
management. ● Control objectives
● Maturity models
Designed to be a supportive tool for managers and ● Management guidelines
allows bridging the crucial gap between technical issues,
business risk, and control requirements. Current best version: COBIT 5.0

Business Orientation Guiding principles of COBIT 5.0:

Linking business goals with its IT infrastructure by
providing various maturity models and metrics that
measure the achievement while identifying associated
business responsibilities of IT process.
● Meeting the needs of stakeholders
● Covering the whole enterprise from end to end
● Application of a single integrated framework
● Ensuring a holistic approach
● Separating the governance from management

Kayla A. M - 14418005
Tugas IT Governance Information System Planning

What do they mean by ITIL?

Current best version: ITIL 4: ITSM Gets Agile

Stands for IT Infrastructure Library developed by British
government’s Central Computer and
Telecommunications Agency during 1980s.
A library of volumes describing a framework best
practices or delivering IT services.
● Focuses on company culture and integrating IT
into overall business structure
● Encourages collaboration between IT and other
departments
● Emphasize on customer feedbacks

ITIL nine guiding principles:

Has a systematic approach to IT service management so
it can help business manage risk, strengthen customer ● Focus on value ● Progress iteratively
relations, establish cost effective practice, and build a ● Design for experience ● Observe directly
stable IT environment that allows growth and changes. ● Start where you are ● Transparent
● Work holistically ● Collaborate
● Simple

Kayla A. M - 14418005
Tugas IT Governance Information System Planning

Differences between COBIT and ITIL

COBIT ITIL

Used for internal and external auditory to reviews system

Focusing more on the IT service management
and technologies in a company

Act as a connector between IT resources and other Focus on how the company able to deliver the value
business resources using IT

Isolate between governance and management Do not intervene with IT governance

Process oriented and use a top down approach Use a bottom up approach, focusing on ITSM

Try to organize the IT service to balance the company

Aligning between business’ objectives and IT
needs and its weight

Kayla A. M - 14418005
Tugas IT Governance Information System Planning

The Good and Bad about COBIT and ITIL

COBIT ITIL

What’s Good What’s Good

● Able to minimize the risk with a time-tested
framework
● Have a size independently so it can be implemented
in any part of the company
● Helps to deliver the needs of stakeholders to
achieve strategic objectives in an efficient way
● Have a really structured approach so it’s easy to be
learn from/study on
● Is a great foundation to start over something
● Have a great accountability and traceability
● Easy to be implemented
● Have a clear and safe documentation programs

What’s Not Good What’s Not Good

● Focus on process too much so that it is not as value ● It takes a long time to implement the program
or result oriented as needed. ● May cause some disruptions along the company
● Not really easy to be implemented ● Have a long payback time
● Needs an expert to help analyze ● Not too flexible as an approach

Kayla A. M - 14418005
Tugas IT Governance Information System Planning

Organisation that Implements ITIL - Amadeus

The introduction of ITIL 4, the latest evolution in ITIL best practice, has provided Amadeus with the opportunity to train
and certify staff and adopt certain approaches to support the culture- and customer- centric changes in the
organization.

Amadeus’s starting point for obtaining benefit from ITIL 4 has been to adopt the guiding principles:

● Focus on value: increasing maturity and focusing on the value brought to customers and to Amadeus.
● Start where you are: looking for what makes sense from existing approaches and avoiding repetitive analysis
which prevents or impedes improvements.
● Progress iteratively with feedback: gathering feedback from all parties and sharing outcomes.
● Collaborate and promote visibility: breaking down silos and encouraging commitment, motivation, and input.
● Keep it simple and practical: avoiding complicated solutions that are difficult to implement.
● Optimize and automate: providing consistent, frictionless service to customers.

Kayla A. M - 14418005
Tugas IT Governance Information System Planning

References

https://www.simplilearn.com/what-is-cobit-significance-and-framework-rar309-article
https://www.cio.com/article/2439501/infrastructure-it-infrastructure-library-itil-definition-and-solutions.html
https://www.axelos.com/case-studies-and-white-papers/amadeus-and-itil-4

Kayla A. M - 14418005