Date of Examination: 27/10/2021

AHSANULLAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

School of Business
Program: Bachelor of Business Administration (BBA)
Semester Final Examination: Fall 2020
Year: 3rd Semester: 1st
Course Number: BBA 312
Course Name: Organizational Behavior
Time: 02 (Two) Hours Total Marks: 50
Use single answer script
Instructions:

i. Answer script should be hand written and should be written in A4 white paper. You must
submit the hard copy of this answer script to the Department when the university reopens.
ii. You must write the following information at the top page of each answer script:
Department: Program:
Course no: Course Title:
Examination: Semester (Session):
Student ID: Signature and Date:
iii. Write down Student ID, Course number and put your signature on top of every single
page of the answer script.
iv. Write down page number at the bottom of every page of the answer script.
v. Upload the scan copy of your answer script in PDF format through provided google form at
the respective course site (i.e., google classroom) using institutional email within the
allocated time. Uploading clear and readable scan copy (uncorrupted) is your responsibility
and must cover the full page of your answer script. However, for clear and readable scan
copy of the answer script student should use only one side of a page for answering the
questions.
vi. You must avoid plagiarism, maintain academic integrity, and ethics. You are not allowed
to take any help from another individual and if taken so can result in stern disciplinary
actions from the university authority.
vii. Marks allotted are indicated in the right margin.
viii. Necessary charts/tables are attached at the end of the question paper. You may use graph
papers where necessary.
ix. Assume any reasonable data if needed.
x. Symbols and characters have their usual meaning.
xi. Before uploading rename the PDF file as CourseNo_StudentID.pdf
For example, BBA312_180202001.pdf
xii. The answer script (one single pdf file) must be uploaded at designated location in the
provided google form link available in the google classroom.
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 There are 6 (Six) questions. Answer any 4 (Four) questions.
Answer all parts of a question consecutively.

1. a. Define organizational behavior. How do organizational behavior principles 5

influence organizational outcome?
b. How does organizational structure influence organizational behavior? 4
c. Ensuring standard customer service is a tough challenge to every organization 3.5
today. However, organizational behavior knowledge could help in this regard.
Argue for this claim.

2. a. What is attitude? Mention the components of it. Describe the components of 7

attitude with examples.
b. Define different job attitudes. Are these job attitudes really all that distinct? 5.5
Give your opinion.

3. a. Define perception. Describe Selective Perception and Halo Effect as common 5

shortcuts in judging others.
b. Discuss specific application of shortcuts in judging others in organizations. 7.5
How could you overcome the problems created in judging others through
shortcuts? Discuss this in case of anyone of such shortcut applications.

4. a. Motivation can increase the managerial performance. How could a manager 4.5
use job rotation technique to motivate his/her subordinates?
b. What are the drawbacks of job rotation? 3
c. What is EIP in case of motivation of employees? How does EIP motivate an 5
employee? Discuss anyone EIP program.

5. a. What is power? As a student, do you have any formal power base? 2.5
b. What are the common power tactics people use in their workplaces? Discuss 10
the tactics. Which tactic you prefer most and why?

6. Discuss Big- 5 personality model. Which trait of this model match with you 12.5
as a person? Explain in detail.

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