Email: manojkumar290591@gmail.

com

Phone: +91-9003454681 MANOJKUMAR M

Work Experience:

Company Name: Cognizant Technology Solutions

Experience : 6 years
Location : Coimbatore

Professional Summary:

 6years of rich experience in IT Industry focused on working with ITIL,L1,L2 Unix production support and
4 years experience in working in Anthem EDI project.
 Experience in working in Unix commands and oracle queries in production support projects.
 Resourceful in IT communication, troubleshooting and maintenance in multi-platform environments.
 Effective Team player with excellent relationship building & interpersonal skills; possesses a flexible & a
detailed oriented attitude with strong analytical & organizational building capabilities.
 Interested in acquiring knowledge on scripting and support projects effectively.
 Maintained 100 % SLA in team’s operations related tasks by delivering the deliverables to customers
on time.
 Contributed to Knowledge Management Process by Updating/Creating Knowledge articles.

Technical Skills:

Hardware/Platforms Windows XP , 7 , Unix

Tools IBM, WTX Design Studio, Syslink, Oracle, SNOW, TSRM, RTC, JIRA, Oracle
Developer, F Secure SSH, Putty,

Databases Oracle

Domain knowledge ITIL,IT Infrastructure – Healthcare

Project Description :

Anthem Electronic Data Interchange (EDI) :

Anthem Enterprise EDI Financial project deals with the development, stabilization and enhancements for
Anthem Enterprise Healthcare financial clearing house application. The financial application(EFCH) is a modern
highly automated healthcare transaction processing application, that process almost a million remits a day
which are transmitted to various leading banking networks such as Bank of America (BOA), Sun Trust,
WellsFargo, Union Bank. It also performs HIPAA validation and format conversion. There are several
components like the gateway, infogix balancing, file translation, routing and delivery each of which performs a
specific function. This application handles the real time money transactions between provider and payers in
health care industry associated with the Anthem Network

Roles and Responsibilities:

 As a team member of Operation support, the responsibilities includes in-depth analysis of file
processing and maintenance of the Anthem clearing house system built on the Unix servers.
 Monitor and determine the RCA on processes and system for abnormalities, transaction failures.
 The role also includes the incident management, problem management, server maintenance,
monitoring, file processing, ad–hoc requests.
 Monitored the EDI jobs in delivering the financial transaction to various banks and backend systems.
 Handled ad-hoc requests from business with respect to tracking and processing of claims.
 Held the responsibilities for balancing the outstanding transactions and monitored the reconciliation
process to make sure the transaction received are delivered out of clearinghouse.
 Ensured all processes(837 claims,835 remits,834 enrollments, 820)are processed without any issues in
clearinghouse system.
 Fulfilled the clients without missing any SLA with proper analysis details.
 Validating the application post patching activities
 Attended daily status meeting to follow-up and resolve outstanding issues.
 Updating and maintenance of knowledge repository.
 Reporting the production and non-prod status on a daily/weekly basis.
 Providing the monthly metrics report.

Educational Qualification:

Board/
Course Name of the institution Year of Passing Marks
University

M.ScSoftware Sri Krishna college of Anna

Engineering Engineering and University, 2013 7.5 (CGPA)
Technology Chennai.

H.S.C PSG Sarvajana Higher Tamilnadu State 2008 77.75 %

 Secondary School Board

KPM Matric Higher

S.S.L.C Matriculation 2006 81.2 %
Secondary School

Declaration:

The information furnished above is true to the best of my knowledge and belief.
Place: Coimbatore

Date: Manojkumar M