QMUI – QUALITY MANUAL – Rev.

00
Uncomplicated Inc.

COMPANY INTRODUCTION
Uncomplicated Inc. was founded in February 2002 with the intention of providing
high performance component parts for commercial and industrial use. Operating
from a small but purposely built facility comprising some 3000 sq. meter in size, our
company employs some 80 full time, highly qualified, workforce operating in 24/7
production schedule.

Uncomplicated Inc. key markets include wireless handsets, displays, PCs and
laptops. Our products are also optimized for numerous applications in a variety of
electronics markets, including medical, automotive, telecommunications, and military
ordnances.

Our management team are all founder members/owners of the company and are all
highly experienced, qualified individuals within the electronics industry and provide a
dynamic team for rapid response and problem solving

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 QMUI – QUALITY MANUAL – Rev. 00
Uncomplicated Inc.

QUALITY MANAGEMENT SYSTEM SCOPE AND PROCESSES

Uncomplicated Inc. utilizes a Quality Management System that covers all the
Managing Director
processes of our company (i.e.Responsible
product planning and development, sales,
for business
engineering and production, and quality
strategy andcontrol)
marketingthat
andaims to consistently provide
power management circuits, display
businessdrivers, audio and operational amplifiers,
development
communication interface products and data conversion solutions to our customers.
Finance Director Quality Director
Responsible for customer The Board is responsible for Responsible
The processes of the Quality Management System developed apply to all levels for all of
contract negotiations and creating policies and objectives inspection activities,
the organization and all activities involvedthe
and identifying inneed
the achievement
for, and of our quality goals.
financial management as reliability management and
well as communication of monitoring the achievement of, resolution of quality issues
Ourdevelopment
product company’s Quality Management
CONTINUOUS System adopts the process-based
IMPROVEMENT as well asapproach
maintenance of
which satisfies the full range of requirements as specified by ISOthe
requirements 9001:2015
quality management
Standard. system

Expectations CUSTOMERS Requirements

Materials Director Technical Director
Responsible for sourcing all Responsible for design,

Orders
Info

Specs.
materials,Leadership
equipment, tooling
and Planning planning and manufacturing
and facility needs as well as Operation
operations as well as facility
Policies
supplier development
Business Planning and and equipment maintenance
Objectives Setting – QP01 Administration Director
Contract ReviewprogramsProduct Quality
Responsible for the – QW02 Planning – QW01
workforce competence and
development as well as
Support personnel management and
Production Quality Control
compensation Planning – QW03
People Competence and – QW05
Development – QP02
Resources
Information Management – QP03 Purchasing – Production –
QW04 QW05
Documentation Management – QP04

Facility Management – QP05 Warehousing and Logistics– QW06

Plan – establish objectives and Do – implement the processes

resources to meet requirements
Data
Actions

Quality Assured Product

Performance Evaluation and Improvement

Continual Improvement Internal Audit – QP06 Corrective Action –
– QP10 OFIs QP08
Control of NCO
– QP07 Customer Satisfaction – QP09
Act – continue to
improve the processes Check – monitor and measure against plan
Data

Feedback CUSTOMERS Satisfaction

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 QMUI – QUALITY MANUAL – Rev. 00
Uncomplicated Inc.

QUALITY POLICY, OBJECTIVES AND METRICS

Quality Policy Quality Objectives Quality Metrics Targets/Goals

Uncomplicated Inc. is
committed to achieving
customer satisfaction
by providing quality
products
delivered on time.
We accomplish this, while
maintaining profitability,
through the use of efficient
processes.
Improve customer perceived
and objective measures of
quality.
Maintain high quality
production performance.
Shorten process-lead times.
Maintain business
profitability.
Maintain process efficiency
1. Customer scorecard (PPM, OTD,
etc.)
2. Customer Complaints/Returns
3. Customer Acceptance Rate
4. Packaging/Shipping Errors %
5. Scrap Rate (good parts vs. total
parts)
6. Outgoing Quality Level %
7. Supplier Quality Rating %
8. On-Time Delivery %
9. Average Time to Develop Part
10.Supplier Delivery Rating
11.Profitability
12.Quotes won vs. quotes generated
13.Cost of Poor Quality (scrap, rework,
returns, freight charges, obsolete
parts scrapped, etc.)
14.Production Efficiency
15.Equipment Down Time
16.Average Number of Development
Revisions
1. No. 1 ranking by XX/XX/XX
2. Not greater than 1% by XX/XX/XX
3. Above 99% by XX/XX/XX
4. Not greater than 1% by XX/XX/XX
5. Not greater than 0.5%
6. Not less than 99.5%
7. Consistently above 42% (weighted)
8. Above 99% by XX/XX/XX
9. Not greater than 2% by XX/XX/XX
10. Consistently above 31%
(weighted)
11. Not lower than $72M
12. Not lower than 87%
13. Not greater than .001% of sales
14. Not lower than 98%
15. Not greater than 12hrs.
16. Not greater than 5

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