Hospitality – 1 Assignment

Learner’s Name Dashrath Suthar

Course Title FIVT
Assessor’s Name
Internal Verifier
Name
Unit Number and Unit 7 Hospitality – Room Management
Title
Assignment Title Hospitality Part 1
Outcome Unit – 7
Number(s) and LO1 : Explore the growth of the hotel industry
Statement(s) LO2: Examine the effectiveness of front office
services LO3: Investigate the role of
housekeeping
LO4: Use Fidelio software for Hotel Room Management
Date Set Hand In Date

Learner Declaration
I confirm that the work submitted for this assignment is my own.
Learner’s Name Teevramani Singh Sir Date 24/02/2022
Instruction Your assignment will not be accepted
if it does not contain the list of source
details of the text material referred to
and the details of the people
contacted in accomplishing this
project and the tasks attached.
Introduction
Purpose/Aims
 Explain the growth of the hotel industry worldwide

 Compare the facilities of different types of hotels in

India
 Analyse the range of services provided by the
front office to meet guest expectations, using
appropriate terminology
 Explain the importance of the role of housekeeping
 Compare a range of amenities supplied for different
types of guests
 Demonstrate the reservation process through correct
use of Fidelio
 Evaluate the benefits of technology to the hotel, staff,
 Hospitality – 1 Assignment

and guests who come into contact with the front

office.
Backgroun You have been selected as a Front Office Assistant of a 5 star
d or Hotel. As part of your six months Probation you will undergo
Scenario on the job exposure in Accommodation Operations & handle
various situations which are typical to Hotel operations. On
successful completion of this period you will be deputed as a
Front Office Supervisor with independent responsibilities.
Keeping this in mind you should take a lot of initiative &
approach your assignments in an individualistic & creative
manner.

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto One week to submit the Assignments
 Hospitality – 1 Assignment

Ques 1. Select two renowned chains of hotels (one domestic & one International) and
trace its history right from the time of its inception. Also compare the facilities
offered by the hotel chains. Write your findings below. (PASS)

Ans.
Taj Hotels

Jamsetji Nusserwanji Tata, founder of the Tata Group, opened the Taj Mahal Palace, a
hotel in Mumbai overlooking the Arabian Sea, on 16 December 1903. It was the first
Taj property and the first Taj hotel. The Taj group has since then developed and
flourished, under the Tata Group. In 1974, the group opened India's first international
five-star deluxe beach resort, the Fort Aguada Beach Resort in Goa. In 1970s, the Taj
Group also began its business in metropolitan hotels, opening the five-star deluxe
hotel, Taj Coromandel in Chennai, in 1974, acquiring an equity interest and operating
contract for the Taj President, a business hotel in Mumbai, in 1977, and also opening
the Taj Mahal Hotel in Delhi in 1978. The group has been converting royal palaces in
India into luxury hotels since the 1970s. The first palace to be converted into a Taj
luxury hotel was the Lake Palace in Udaipur, in 1971. In 1980, the Taj group opened
its first hotel outside India, the Taj Sheba Hotel in Sana'a, in Yemen and in the late
1980s, acquired interests in the St. James' Court Hotel in London. Concurrently with
the expansion of its luxury hotel chain in the major metropolitan cities, the Taj Group
also expanded its business hotels division in the major metropolitan and large
secondary cities in India. Ten hotels of the Taj group are members of the Leading
Hotels of the World.

JW Marriot

The JW Marriott brand was established in 1984, with the opening of the first hotel in
Washington, D.C. It was named as a tribute to J.W. Marriott, the founder of Marriott
Corporation. In 1989, Hong Kong was the destination for the overseas launch. Europe
and the Middle East followed in 1993. The JW Marriott Jakarta experienced terrorist
bombings in 2003 and 2009. In the 2003 incident, a car bomb explosion outside the
lobby killed 12 and injured 150, mainly Indonesians. Despite extensive damage, the
hotel reopened five weeks later. In the 2009 incident, a bomb in a small breakfast
room caused six deaths. An unexploded bomb in a guest room failed to detonate. As
a general guide within the Marriott hierarchy, the brand competes in luxury as below
Ritz-Carlton, but above the traditional Marriott and Renaissance.
 Hospitality – 1 Assignment

Comparison between Taj Mahal Palace and Tower and JW Marriott Hotel Mumbai

Taj Mahal Palace And Tower

The renowned American architect Melton Bekker, conceived The Taj Mahal Tower in
1973. With its arched balconies topped by a jagged diadem, The Taj Mahal Tower
stands in harmonious contrast to The Taj Mahal Palace. The rooms offer a refreshing
mix of European style and Indian elegance. Guests have a choice of rooms that
overlook the city or face the Gateway of India and the Arabian Sea. SHOPPING The
hotel has a shopping arcade with some the finest designer names It also houses shops
that offer books, magazines, Indian textiles and carpets. LOCATION Located in the
Central Business District the city 5 minutes drive from Nariman Point and Ballard
Estate. Ten minutes drive away from the local Railway Terminuses. Situated directly
on the waterfront near the gateway of India. SWIMMING POOL TIMINGS Monday to
Sunday 0600 am to 2200 Hrs Food Service 0700 am till 2300 Hrs . FITNESS CENTER 24
Hrs . TAJ SPA 0800 Hrs to 2100 Hrs . OTHER FACILITIES SERVICES Taj Salon beauty
parlour barbershop, travel desk, car rental, pastry shop, bookshop, shopping arcade,
and currency exchange, doctor-on-call and babysitting. Arrangements can bee made
for golf, badminton, squash, billiards, tennis, and table tennis on request. A yacht can
be hired on request November to May. Utell Luxury Selection - Provides the ultimate
hotel experience. For guests who demand the very highest standards, selected from
the finest choice available from around the world.

JW Marriott Hotel Mumbai

Experience Mumbai's most talked about 5 star Mumbai business hotel - The JW
Marriott Mumbai hotel. Located on the Juhu beach overlooking the scenic waters of
the Arabian Sea, JW Marriott Mumbai hotel is the favorite hotspot of Bollywood
celebrities and stars. The hotel is just 20 minutes from the domestic and international
Mumbai airports and is in close proximity to Mumbai's major business parks. The
hotel is home to the award winning luxury spa in Mumbai - The Quan Spa and the
stylish nightclub - Enigma. JW Marriott Mumbai hotel is ideal for your meeting, event
or reception. See our Mumbai wedding venues and allow our wedding planners to
help you create an unforgettable celebration. With world class Food and Beverage
offerings, the JW Marriott Mumbai Hotel houses India's finest Italian, Oriental,
Teppanyaki & Indian restaurants and bars.
 Hospitality – 1 Assignment

Ques2. Explain how the Housekeeping department contributes towards earning

hotel revenue. Write your findings below. The findings should not exceed 10-15
sentences. Also, describe a standard room in a hotel, exhibiting the basic amenities
and facilities provided. (PASS)

Ans.Housekeeping have eyes for details which normal people don't.

The housekeeping department is one of the major departments in hospitality

industry. None would like to visit a place which is not clean and well maintained ,
everyone wishes to stay in a clean and hygienic ambience and hence here comes the
housekeeping department.
If the room is well maintained it automatically increases the aesthetical appeal of the
environment and hence helps in earning revenue.
The housekeeping department contributes towards earning hotel revenue by keeping
the hotel clean, fulfilling needs of the customers and keeping the customer satisfied
with the service. And the housekeeping department not only prepares tidy and
comfortable guestrooms on a regular basis for arriving clients, but also cleans and
maintains a certain quality of rooms in a hotel so that the surroundings look as fresh
as new and attract customers to stay longer or choose the services again in future.

Standard room : A standard room comes in the category of the hotel’s cheapest
room. It is a type of single room, which has a king-size bed, or as two beds — this
room is decorated with two queen-size beds. A standard room includes all kinds of
basic facilities such as a table, chair, desk, cupboard, dressing table, DVD player,
television, telephone, coffee maker and a private bathroom. Offerings other
amenities in the standard room also depend on the type of hotel.

Ques 3. You have prepared a layout of a standard room as per the current
scenario of the hotel industry. After analysing the guest supplies, amenities, décor
and cleaning standards, design a standard room for future.
(You can describe the layout in a few lines)
Explain as to how the hotel with updated room facilities can create a niche in the
industry. (DISTINCTION)
 Hospitality – 1 Assignment

OR Answer the Question below

Design a brochure with specially designed packages to up-sell a hotel in the off-
season. Explain how the various packages will be successful in bringing business
during the off-season. (DISTINCTION)

Ans.