Hassle-free Computer Hardware Purchasing

Era Gemilang Sdn Bhd, a company dealing in office furniture, is planning to expand its business
operations with the opening of a new office in Penang. The new office would require some
computer hardware for its operations. Hence, the company has called for quotations from some
of the local computer hardware vendors. However, each quotation received did not fulfil all the
requirements for every computer. The company then attempted to mix and match the quotations
but was unsuccessful. In the end, they realized that it is difficult to meet their hardware
requirements by sourcing for hardware from various suppliers. Faced with such difficulties, the
company decided to try purchasing computer hardware through dell.com.my, an online computer
hardware store. Dell was founded in 1984 by Micheal Dell in the United States and has since
become one of the world’s top computer system manufacturers. It offers its products through its
online website. In Malaysia, dell.com.my is one of the more popular online computer stores.

Typically, a company like Era Gemilang Sdn Bhd would be able to choose from the various
computer models that are on display or promotion. The selection comes with basic components
of processors, input, output and storage devices. Comprehensive product information and
specifications are also displayed. At the same time, the company can choose a higher capacity
hard disk for an additional price. Besides these, the site also offers other peripherals other related
accessories. Indeed, dell.com.my online serves as a one-stop solution for individuals and
companies as they can find all their computer hardware needs within a single website. The
dell.com.my online store is very useful for individuals and companies like Era Gemilang Sdn Bhd.
Purchasing computer devices and peripherals is no longer a hassle as a variety of options are
available. Also, the completeness of the information displayed helps the business in making the
right purchases.

a. Identify the types of hardware device offered by dell.com.my and provide

appropriate examples for each device.
Processors – CPU, memory (RAM, ROM)
Input – keyboard and mouse
Output – monitor
Storage devices – hard disk
(2 marks)

b. Why are online computer stores such as dell.com.my popular among consumers?
Dell offers other peripherals other related accessories. Indeed, dell.com.my online
serves as a one-stop solution for individuals and companies as they can find all
their computer hardware needs within a single website. The dell.com.my online
store is very useful for individuals. (4marks)

c. Suggest other services that can be provided by dell.com.my.

Extended battery service, Dell accidental damage service, warranty, and hard drive data
recovery.
(4 marks)