Abuobaics Hassan Alhaj Abdbalbagy, IT Tec hrical Support Email: wdhassan! 987@grail.com Tel: 0559543353 PERSONAL SUMMARY Acconfident and reliable IT support engineer with extensive practical experience of working with computers and resolving ary support issues that are raised tothe service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eyetor detail and able to multi-task under pressure. An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a teamand on my own. Now locking tofurther an already successful career by working for a ambitious and expanding company. Education: 2009: B.Sc. Bachelor of Information Technology, Faculty of Computer Science and Technology, University of Science and Technology, Sudan. Subjects Indlude:C ++, Java, Network, Oracle, developer, operating system, Computer Graptics andLinux. Career Profile: ‘Aug 2016 to Jan 2018 Rawat Petroleum Operations Company Khartoum - Network Engineer Main duties and ResponsibilitProvide support inoperations inthe domain of ServiceDesk Support. Resporsiblefor ircidert, requests, escalation management, Resporslblefor maragirg Service Desk commurications endto end. Irstallirg, and corfigurirg computer harchvareoperatirg systems and applicatiors. Moritorirg and mairtainirg computer systemsandnetworks, Talkirg staffor clients trough a series of actions, either face-to-face or aver the telephone, to help set up systems or resolve issues ‘Sep 2014 Apr 201 STeaching Assistant Faculty of Administrative Sciences (Computer Department) University of Science & Technology, Khartoum -Sudan, Main duties and Responsibilities: Installing ard corfigurirg computer hardware, software, systems, networks, printers and scanners. Mairtairing records of software licenses, Maregirg stocks of equipment, consumables and other supplies. Irstallirg ard corfig urirg computer hardware operatirg systems.and applications. Moritoring ard mairtairirg computer systems and networks. Troublestootirg system andinetwork problems and dagrnasirg and solvirg herdwareor software faults, Condurtirg electrical safety checks on computer equipmert. April-2011 to Oct-2012 Administrative Supervisor Petronarji Petroleum Company -Project Management Department. Training: ‘Skills Spoken Erglish Diploma -British Education Institutes -2009 Khartoum / Sudan Computer Applicatlors (MS Office) Diploma ~Alameediretituce of Computer Science and Languages / Khartoum —Sudan 2009 Diploma of Prirtirg SkillsAlameed Irstituteof Computer Scienceand Languages/ Khartoum ~Sudkin 2009 KNOWLEDGE OF IT maintenance Logging faults Hardware faults Replacing parts Network support_IT infrastructureSafety legislation Troubleshooting Interpersonal Skills Proactively working as a member of a team. Active questioning & listening skills. Maintaining individual performance tar gets. Ability to work under pressure Excellent problem resolution skills. Good communicator at all levels, Work well as a member of a team & in isolation, Open to different ideas, working practices and Language: «Arabic (mother tongue) * Erplish (Fluert) © Vety fast typing in Erglish andarabic. Personal Information: Name: Abuobaida Hassan Alhaj Abdoalbagy. Natiorslity:Sucanese. References: Ta be provided upon request.