In this lesson you will ...

Check into a hotel and speak to hotel

staff
Vocabulary & Expressions Language Focus

staff to carry Polite offers with shall. For example: Shall

front desk (reception UK) I can manage. I (take your bags to your room)?
front desk clerk to show Using object pronouns with direct objects.
(receptionist UK) to bring For example: … bring me (an extra towel);
bellman (porter UK) … tell me (the phone number); … show me
Excuse me, can you show (the lobby).
to check in me where (the exercise
to check out room) is?
I have a reservation. Can you tell me where (ice
check-out time machines) are?
Enjoy your stay! This way, please.
entrance room service
ground floor concierge
(first / second) floor maid (chambermaid UK)
on the (ninth) floor to clean
elevator (lift UK) housekeeping
(a piece of) luggage wake-up call

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Warm-up Check into a hotel and speak to hotel staff

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Vocabulary & Expressions Check into a hotel and speak to hotel staff

I’d like to check in

– I’d like to (1) . I have a (2) . The name is Henderson.
– Let’s see. A (3) room for three nights?
– Yes, that’s right. What time is (4) ?
– At twelve noon. Here’s your (5) . You’re in (6) 510. Would you like me
to call a (7) ?
– No, thank you.
– Enjoy your (8) .

bellman check in check-out key reservation room single stay

Your room is on the third floor

– Your room is on the third floor. The elevators are

there to your right.
– Is the restaurant on the ground floor?
– No, it’s on the second floor.
– Is it open now?
– No, it’s open for lunch and dinner from 11:00 a.m.
to 2:00 p.m. and from 5:00 to 11:00 p.m. But the
café is open now.
– And where is that?
– It’s just over there next to the hotel entrance.

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Vocabulary & Expressions (continued) Check into a hotel and speak to hotel staff

Tip! street level = ground floor or first floor

street level = ground floor; the first floor is above that

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Language Focus Check into a hotel and speak to hotel staff

Shall I call a bellman?

– Would you like me – Shall I call a

to call a bellman? bellman?
– Yes, please. – No, thank
you.
   
– Would you like me – Shall I carry
to carry your bags? your bags?
– Yes, please. – No, thanks. I
can manage.

Tip! bellman, elevator

porter, lift

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Grammar Check into a hotel and speak to hotel staff

Could you give me my room key?

Please give the key to me. Please give me the key.

Could you bring breakfast to us? → Could you bring us breakfast?
Ask Jan to give the bags to you. Ask Jan to give you the bags.

– Front desk. May I help you?

– We have only one towel in the room.
– I’m sorry. We’ll bring you more right away.

–  Excuse me. Can you show me where the business center is?
– Of course. This way, please.

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Listening Check into a hotel and speak to hotel staff

1 • 2 • 3 • 4
Hotel services

maid bellman room service concierge

A. 1. The man has pieces of luggage.

  a. two b. three
  2. He wants the bellman to take them to .
  a. the front door b. the lobby
B. 3. The man wants the maid to .
  a. come back later b. clean the room
C. 4. The woman is ordering .
  a. breakfast b. lunch
  5. She’s in room .
  a. 512 b. 521
D. 6. The woman is going to restaurant.
  a. a Keystone Mall b. a Thai

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Performance Check into a hotel and speak to hotel staff

Can you … check in at a hotel and speak to hotel staff?

Check in at a hotel in Sydney and speak to the hotel staff.

Notes:

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Online Practice – Credits Check into a hotel and speak to hotel staff

  ONLINE PRACTICE 

Unit Photo Credits (listed from beginning-to-end, left-to-right English 2

within this unit): Thomas Stefflbauer, Berlitz, Getty Images, ©2018 Berlitz Languages, Inc. All rights reserved.
Age Fotostock, Age Fotostock, Age Fotostock, iStockphoto

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Images Check into a hotel and speak to hotel staff

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Images Check into a hotel and speak to hotel staff

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Images Check into a hotel and speak to hotel staff

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Images Check into a hotel and speak to hotel staff

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Images Check into a hotel and speak to hotel staff

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Images Check into a hotel and speak to hotel staff

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Images Check into a hotel and speak to hotel staff

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