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Xerox 5955 Service Code
Xerox 5955 Service Code
Xerox 5955 Service Code
NVM default characters exceed 10 characters, only the first 8 characters are dis-
played in the list. The full string is displayed in the Read/Write window.
Purpose NOTE: Selecting Reset will cause the selected NVM location to be reset to its default value.
To review and modify values within the machine configuration and control parameters stored in Selecting Cancel closes the window and cancels any changes made in the now closed win-
NVM. dow.
NOTE: This does not include customer administration or accounting data, these are accessible NOTE: NVM that contains customer administrative or accounting data can not be read or mod-
from the billing and auditron facilities, Refer to the User Guide. ified.
Description NOTE: The Read Only (protected) NVM can only be changed using a password obtained from
Xerox. Protected NVM cannot be reset from dC132 NVM initialisation.
Each NVM item is identified using an NVM ID and NVM index numbers in the form XXX-XXX,
where XXX- is the ID prefix, and -XXX is the NVM ID. Index numbers range from 0 to 999. For
example 610-001. Refer to GP 2 Fault Codes and History Files. NVM Read/Write Tables
1. Refer to the tables that follow for NVM parameters:
Procedure
• IOT NVM ID 500-001 to 500-903, Table 1.
1. Save the NVM to disk. Refer to NVM Save and Restore, dC361.
• IOT NVM ID 501-160 to 501-365, Table 2.
2. Enter service mode, GP 1.
• IOT NVM ID 502-292 to 502-399, Table 3.
3. Select the Adjustments tab.
• IOT NVM ID 503-001 to 503-124, Table 4.
4. Select dC131 NVM Read/Write.
• IOT NVM ID 504-001 to 504-125, Table 5.
• To read NVM:
• IOT NVM ID 505-001 to 505-031, Table 6.
1. Enter the required 3 digit NVM ID in the first field.
• IOT NVM ID 506-001 to 506-023, Table 7.
2. Enter the NVM Index in the second field.
• IOT NVM ID 507-001 to 507-004, Table 8.
3. Select Read.
• IOT NVM ID 510-001 to 512-002, Table 9.
4. Use the Up/Down arrows to move between memory locations.
• IOT NVM ID 520-320 to 520-339, Table 10.
• To write NVM:
• CCS NVM ID 600-001 to 600-151, Table 11.
1. Enter the required 3 digit NVM ID in the first field.
• CCS NVM ID 602-001 to 603-039, Table 12.
2. Enter the NVM Index in the second field.
• CCS NVM ID 604-001 to 604-220, Table 13.
3. Enter a new value in the field beneath the heading ‘Value of xxxx’ where xxxx is the
• CCS NVM ID 604-241 to 604-999, Table 14.
description of the NVM location.
• CCS NVM ID 605-001 to 605-036, Table 15.
NOTE: Select +/- to switch between positive and negative values.
• CCS NVM ID 606-001 to 606-269, Table 16.
4. Select write. • CCS NVM ID 606-272 to 606-886, Table 17.
5. Select Close to exit the routine. • CCS NVM ID 608-411 to 608-996, Table 18.
6. Select Call Closeout. • CCS NVM ID 609-001 to 609-457, Table 19.
7. Select Exit and Reboot. • CCS NVM ID 610-001 to 611-001, Table 20.
Refer to the tables that follow for NVM locations and parameters: • CCS NVM ID 612-001 to 612-005, Table 21.
• NVM Tables for the Finisher, IIT, CCS and IOT, refer to NVM Read/Write Tables. • CCS NVM ID 616-001 to 616-340, Table 22.
• CCS NVM ID 617-002 to 617-003, Table 23.
NOTE: The Edoc CD must be in the CD drive to use the link below.
• CCS NVM ID 620-001 to 620-033, Table 24.
• For the fax NVM tables, Fax NVM Document.
• CCS NVM ID 620-101 to 620-199, Table 25.
• CCS NVM ID 620-200 to 620-299, Table 26.
• CCS NVM ID 620-300 to 620-399, Table 27.
• CCS NVM ID 620-400 to 620-499, Table 28.
• CCS NVM ID 620-500 to 620-587, Table 29.
• CCS NVM ID 621-001 to 641-002, Table 30.
Procedure Procedure
1. Enter service mode, GP 1. 1. Enter service mode, GP 1.
2. Select the Maintenance tab. 2. Select the Maintenance tab.
3. Select dC132 Machine Serial Number. 3. Select dC134 Market Region from the scroll list.
4. The machine identifier code (serial number) or ‘##########’ is displayed. 4. Select the 0 - US button for operation in North America or Canada.
5. If the displayed serial number does not match the number on the serial number label (Fig- Select the 5 - Europe button for operation in all other market regions.
ure 1) or ‘##########’ is displayed, the serial number is corrupt. Perform Serial Number 5. Select Save.
Restore. 6. Select Close to exit routine.
7. Select Call Closeout to exit service mode.
8. Select Exit and Reboot.
Procedure Procedure
1. Enter service mode, GP 1. 1. Enter service mode, GP 1.
2. Select the Maintenance tab. 2. Select the Maintenance tab.
3. Select dC136 Service Plan. 3. Select dC137 PagePack.
The service plan information is displayed. The PagePack screen is displayed.
4. Enter the authorization code to change the service plan.
NOTE: The PagePack function is enabled in all XE installations. Depending on the cus-
NOTE: The service plan can be changed from and to any service plan. tomer's full service maintenance agreement, the PagePack function needs to be enabled
when a USSG/XCL machine is installed in an XE region.
5. Select Close to exit routine.
6. Select Call Closeout. 4. Select Disabled or Enabled.
7. Select Exit and Reboot. 5. Enter the PagePack passcode, a 4 digit authorization code. The authorization code can
be found in the customer’s machine installation pack.
6. Select Save.
7. Select Call Closeout to exit service mode.
8. Select Exit and Reboot.
Procedure
1. Enter service mode, GP 1.
2. Select the Diagnostics tab.
3. Select dC140 Analog Monitor. The dc140 Analog Monitor screen is displayed.
4. Scroll the table to display the available analog components.
5. Select the required item from the table.
6. A popup menu will be displayed, select Start to confirm.
• The table will display a status against the selected component.
• While service mode is activated the components are not active so the value will not
change.
• To check the component, either manipulate the component manually or make a note
of the value, exit Analog Monitor then go to dC330 Component Control. Run the
component, then return to dc140 Analog Monitor.
• Multiple components may be selected.
• To stop monitoring, select the required component, then select Stop.
• Selecting Stop All stops monitoring of all components.
7. Select Close to return to the Diagnostic Routine window.
8. Select Call Closeout to exit service mode.
9. Select Exit and Reboot.
5. Select Copier.
NOTE: The Edoc CD must be in the CD drive to use the Fax Document link.
6. Select the sub-domain. Refer to Table 1 for the functions in each sub domain.
• Copy Controller. Procedure
• Scanner. 1. Save the NVM to disk. Refer to NVM Save and Restore, dC361.
7. Select the NVM data to reset. Refer to Table 1 for the functions that are reset to default. 4. Select dC301 NVM Initialization.
• System. 6. Select the NVM data to reset. Refer to Table 3 for the functions that are reset to default.
• All. • User.
8. Select Initialize. When the pop-up window appears, confirm the request. • System.
9. Exit dc301 NVM initialization. 7. Select Initialize. When the pop-up window appears, confirm the request.
10. Select Call Closeout to exit service mode. 8. A message will be displayed to indicate successful completion.
Table 1 Copier NVM NOTE: The booklet maker NVM is not reset as it is custom set for each unit.
User Data System All Data
Table 2 Network Controller NVM
Sub-Domain NVM Initialization Type NVM Data NVM NVM
NVM Initialization Type Notes
Copy Controller All N N N
Billing Counter N N N Custom Certificates Includes netscape, trusted, racoon, OSCP
and root certificates.
System Usage Counter Y
NVRAM Configuration Reset to default.
Fault Counter (1) Y
Network Device Configurations
Diagnostic Counter (1) Y
NC Data Store Generated at runtime.
SA / KO Setting Y Y
Runtime Generated Configuration Files
Fault Log Y
Scan Templates Used by Workflow Scanning.
Configuration Y
Completed Job Logs To prevent a list of old processed jobs dis-
Diagnostics Y
playing on the UI.
Debug Y
NC Debug Logs
Machine Variable Y Y
Print Spool Files To prevent unwanted active jobs in the
Machine Variable Xero Y Y queue.
Machine Variable Registration Y Y JBA Accounting Files
Machine Variable Paper Path Y Y Stored Images Retaining these may breach confidentiality.
Machine Variable SPDH Y Y Temporary Jobs From The Scan Directory Retaining these may breach confidentiality.
Machine Variable Platen Y Y Cloning Data Retaining these may breach confidentiality.
Auditron Y Y Downloadable Email Address Books Retaining these may breach confidentiality.
ESS N N N Set FTP and TELNET access to OFF Security measure.
Crash Recovery Type Y Weblet and EIP Applications These are deleted.
Completed Job Log Y
Controlled Access N N N
Machine Speed, Market Region
JBA Database Y Y Table 3 Fax NVM
JBA Configuration Y Y User Data System Data
Auditron Configuration Y Y NVM Initialization Type NVM NVM All Data NVM
Xerox Standard Accounting N N N Controlled Access (2) Y
HFSI Counter N N N Completed Job Log Y (Y)
Scanner NVM Machine Variable Y Y Auditron Y (Y)
SA/KO Setting Y Y Configuration Y Y (Y)
Configuration Y SA/KO Setting Y (Y)
Printer NVM Machine Variable Y Y
SA/KO Setting Y Y (2) The Fax functionality for the NVM All Data Initialization will result in all of the NVM data
Configuration Y being deleted, which is why the other categories are shown in brackets.
Finisher NVM Machine Variable Y Y
SA/KO Setting Y Y
Configuration Y
Table 3 Input codes 005 010-041 Horizontal Trans- Horizontal transport entry sensor High/Low
port Entry Sensor (Q10-041).
Code Displayed Name Description General
010-042 Horizontal Trans- Horizontal transport interlock High/Low
005-305 DH top cover inter- SPDH top cover interlock switch High = cover closed, low = port Interlock sensor (Q10-042).
lock (S05-305). cover open
010-044 IOTC PME IOTC PME High/Low
005-307 Lift home position SPDH lift home position sensor High = document present,
010-120 Post fuser sensor IOT exit sensor (Q10-120), High = paper present, low =
sensor (Q05-307). low = no document
detects when paper exits the IOT. no paper
005-308 DH last sheet out SPDH last sheet out sensor High = document present,
010-300 Offset Sensor Offset sensor (Q10-300). High/Low
sensor (Q05-308). low = no document
005-309 DH doc present SPDH document present sensor High = document present, Table 5 Input codes 012
sensor (Q05-309). low = no document
005-310 DH stack height SPDH stack height sensor (Q05- High = document present, Code Displayed Name Description General
sensor 310). low = no document 012-077 Entry sensor 2K LCSS and LVF BM entry sen- On = Made
005-315 DH length sensor 1 SPDH length sensor 1 (Q05- High = document present, sor (Q12-077).
315). low = no document 012-078 Punch sensor 1 2K LCSS and LVF BM punch On = Made
005-320 DH length sensor 2 SPDH length sensor 2 (Q05- High = document present, position sensor (Q12-078).
320). low = no document 012-089 BM entry sensor LVF BM entry sensor (Q12-089) High = paper present, low =
005-325 DH width sensor 1 SPDH width sensor 1 (Q05-325). High = document present, detects paper entry to the booklet no paper
low = no document maker.
005-326 DH width sensor 2 SPDH width sensor 2 (Q05-326). High = document present, 012-096 Ejector motor 2K LCSS and LVF BM ejector High = made, low = not
low = no document encoder sensor module motor encoder sensor detected
(Q12-096) detects the timing for
005-327 DH width sensor 3 SPDH width sensor 3 (Q05-327). High = document present,
low = no document ejector module motor.
005-330 DH feed sensor SPDH feed sensor (Q05-330). High = document present, 012-106 Compiler exit sen- 2K LCSS and LVF BM compiler On/Off
sor exit sensor (Q12-106).
low = no document
012-107 Top tray exit sensor 2K LCSS and LVF BM top tray On/Off
005-335 DH takeaway sen- SPDH takeaway sensor (Q05- High = document present,
exit sensor (Q12-107).
sor 335). low = no document
012-133 Low staple sensor 2K LCSS and LVF BM low staple On/Off
005-340 DH reg sensor SPDH registration sensor (Q05- High = document present,
340). low = no document sensor (Q12-133).
005-343 DH side 2 reg sen- SPDH side 2 registration sensor High = document present, 012-134 Self priming sensor 2K LCSS and LVF BM self prim- On/Off
ing sensor (Q12-134).
sor (Q05-343). low = no document
012-135 Staple home sen- 2K LCSS and LVF BM staple On/Off
sor home sensor (Q12-135).
CAUTION CAUTION
Do not run the following codes Do not run the following codes
together: 012-045, 012-233, 012- together: 012-045, 012-233, 012-
236, 012-242, 12-244, 012-249, 236, 012-242, 012-244, 012-249,
012-250. Running these codes at 012-250. Running these codes at
the same time can cause dam- the same time can cause dam-
age to the machine. age to the machine.
012-247 Staple Head 1 Runs the 2K LCSS and LVF BM On/off. 15 seconds timeout 012-252 BM Crease Blade Runs the LVF BM crease blade On/off. 90 seconds timeout
Motor staple head 1 motor (MOT12- Motor motor (MOT12-252) cycle rou-
247). tine.
012-253 Crease Roll Motor Runs the LVF BM crease roll On/off. 6 seconds timeout
CAUTION motor (MOT12-253).
Do not run code 012-247 without 012-255 BM Backstop Motor Runs the LVF BM backstop On/off. 90 seconds timeout
2 sheets of paper in the stapler motor (MOT12-255) to receive,
jaws. Running this code without staple, then crease positions.
the paper in position can cause 012-256 BM Tamper 1 Motor Runs the LVF BM tamper motor On/off. 90 seconds timeout
damage to the machine. (MOT12-256).
012-248 SH 1 Motor Runs the 2K LCSS and LVF BM On/off. 15 seconds timeout 012-258 BM Diverter Sole- Energizes the LVF BM diverter On/off. 5 seconds timeout
Reverse Home staple head 1 motor (MOT12- noid gate solenoid (SOL12-258).
248) in reverse to the home posi- 012-271 BM Flapper Motor Runs the LVF BM flapper motor On/off. 90 seconds timeout
tion. (MOT12-271).
012-249 SU1 Motor Forward Runs the 2K LCSS and LVF BM On/off. 15 seconds timeout 012-435 BM Stapler Unit Runs the BM staple unit move On/off. 5 seconds timeout
stapling unit 1 motor (MOT12- Move to Home. motor (MOT12-435) to drive the
249) increment forward. stapler unit to home.
012-436 BM Stapler Unit Runs the BM staple unit move On/off. 5 seconds timeout
CAUTION Move to Away. motor (MOT12-435) to drive the
stapler unit away from home.
Do not run the following codes
together: 012-045, 012-233, 012- 012-437 BM Staple Clinch BM Saddle Stitch Run 1 Cycle On/off. 15 seconds timeout
236, 012-242, 012-244, 012-249, Motor (Clinching).
012-250. Running these codes at
the same time can cause dam- Table 13 Output codes 020
age to the machine. Code Displayed Name Description General
020-010 Sngl Tone 0Hz Ln1 Emits single tone 0Hz on line 1. On/off
020-011 Sngl Tone 400Hz Emits single tone 400Hz on line On/off
Ln1 1.
020-012 Sngl Tone 1100Hz Emits single tone 1100Hz on line On/off
Ln1 1.
020-013 Sngl Tone 1300Hz Emits single tone 1300Hz on line On/off
Ln1 1.
Procedure
NVM Save
1. If necessary, connect the USB flash drive to the USB port in the UI housing.
2. Enter service mode, GP 1.
3. Select the Adjustments tab.
4. Select dC361 NVM Save and Restore.
The screen displays the NVM data.
NOTE:
• The top entry displays the live NVM data for the machine.
• If the data has previously been saved to the hard disk, these will be displayed in a list
below the live data.
• If a USB device containing NVM data is connected, these will be displayed below the
hard disk data. To be recognized by the machine, the USB device must be con-
nected at the time dC361 is started.
NOTE: Data cannot be saved or restored directly to or from the USB device to the
machine.
• Ensure that 8.5 x 11 or A4 LEF paper is loaded in tray 1. h. Select Call Closeout to exit service mode.
i. Select Exit and Reboot.
Procedure
12. Check for skew. Refer to IQS 5 Skew.
NOTE: During the registration routines, the zone areas are either shifted or cropped, and the
remaining lengths of the remaining test pattern rulers are used to calculate the new registration
NVM values, Figure 2. The test pattern is designed for both market regions, therefore the size
of the edge deletions will depend on the paper size.
• For A4 LEF paper, all edges have a 10mm deletion, but the bottom edge (Zone C on Fig-
ure 1) measures 28mm from the edge of the paper.
• For 8.5 x 11 LEF paper, all edges have a 10mm deletion, but the trail edge (Zone B on
Figure 1) measures 16mm from the edge of the paper.
NOTE: Always perform the IOT Registration Side 1 adjustments before performing any other
registration adjustment, as the IOT Registration Side 1 adjustment affects the others.
NOTE: Always perform an All Trays registration before the registration of any Individual Trays.
If the processes are run in reverse order the registration of any individual trays will be overwrit-
ten and lost.
6. Select Side 1.
7. Select Print Test Patterns, then follow the UI screen prompts.
8. Select Side 2.
9. Select Print Test Patterns, then follow the UI screen prompts.
Procedure Procedure
1. Enter service mode, GP 1. 1. Enter service mode, GP 1.
2. Select the Adjustments tab. 2. Select the Adjustments tab.
3. Perform all the listed dC routines preceding this routine in Table 1. 3. Perform all the listed dC routines preceding this routine in Table 1.
NOTE: Do not continue with this routine unless dC604, dC609 and dC610 have been per- NOTE: Do not continue with this routine unless dC604, has been performed.
formed.
4. Select dC609 Document Glass Registration.
4. Select dC608 Document Feeder Registration. The screen displays the current registration values.
5. Insert 3 blank A4 or 8.5x11 inch white sheets, SEF, into the document feeder. 5. Open the SPDH. Remove any documents from the document glass.
6. Ensure the document guides are correctly adjusted.
NOTE: The SPDH should remain open until this procedure is complete.
7. Select Start.
The document feeder feeds the documents. 6. Select Start to run the routine.
The screen displays the registration values. The screen displays the values for before and after registration.
8. Select Close to exit the routine. 7. Select Close to exit the routine.
9. Perform all the listed dC routines following this routine in Table 1. 8. Perform all the listed dC routines following this routine in Table 1.
10. Select Call Closeout to exit service mode 9. Select Call Closeout to exit service mode.
11. Select Exit and Reboot. 10. Select Exit and Reboot.
NOTE: Ensure that dC945 is performed after this routine has been completed. NOTE: Ensure that dC610, dC608 and dC945 are performed after this routine has been
completed.
NOTE: Do not continue with this routine unless dC604 and dC609 have been performed.
4. Select dC610 CCD Lamp Profile Adjustment.
5. Select Start to run the routine.
6. Select Close to exit the routine.
7. Perform all the listed dC routines following this routine in Table 1.
8. Select Call Closeout to exit service mode.
9. Select Exit and Reboot.
NOTE: Ensure that dC608 and dC945 are performed after this routine has been com-
pleted.
dC610 Failure
• If dC610 reports a failure when adjusting the side 1 (scanner), check the fault history of
the machine. Clear any faults, Run dC610 again. If side 1 still fails, check all wiring and
connectors between the scanner PWB and the scan carriage assembly, refer to WD16.
Pay particular attention to ensure the ribbon cable connections are good.
• If dC610 reports a failure when adjusting the side 2 (SPDH), check the fault history of the
machine. Clear any faults, Run dC610 again. If side 2 still fails, check all wiring connec-
tors between the SPDH PWB and the side 2 scan assembly, refer to WD13 and WD16.
Also check the wiring and connectors between the SPDH PWB and the scanner PWB,
refer to WD13. Pay particular attention to ensure the ribbon cable connections are good.
Change tags listed in this section are listed by machine module. The module to which the tag The 2K LCSS module. Un-dock the 2K LCSS. Refer to REP 12.13-110. The Mod/Tag plate is
relates is identified by the tag prefix letter. For example; Tag F048 applies to the 2K LCSS. The located in the base pan of the 2K LCSS.
module prefixes are:
• Processor Tags - 001 to 250 (no prefix). The LVF BM module. Undock the LVF BM module. Refer to REP 12.13-150. The Mod/Tag
• SPDH Tags - D001 to D050. plate is located on the booklet tamper assembly, PL 12.380 Item 1.