Name: Saira D. Villar Date: Feb.

2022

Section: BSTM3201 Instructor: Mrs. Belacho

01 Seatwork 1- ARG

Question: Which influence of information technology to the tourism and hospitality industry affected
you the most? In what way?

Information Technology has played an important role in the hospitality and tourism industry
over the last decade. Technology has helped reduce costs, enhance operational efficiency, and
improve services and customer experience. Both customers and businesses can benefit from
improved communication, reservations, and guest service systems.

In my own experience, the influence of information technology on the tourism and hospitality
industry that affected me the most is the use of Mobile Communications. Because nowadays
our generation is very high-tech. Mobile tablets and smartphones have replaced large desktop
computers, making them virtually extinct. This is helpful in a way that, as tourism students, we
love to travel and we love to take some type of mobile device with us on a trip. And this enables
hospitality businesses keep us customers advised of changes and delays to our reservations,
offer deals, and advertise by using GPS tracking.

That is why, the use of Technology in the hospitality and tourism industry has helped speed up
operations and helped the traveling process much more enjoyable and efficient