Q UAL I TY AND O PE RAT IO NS

AND
G L O B AL PRO D U C T IO N

CO MP ETITI VENES S M ANAGE M E NT

Presentation by:
Ramil Paolo B. Salamat, MBA
 I will continue O my God to do all my actions for
the love of you.
Amen .
St. John Baptiste de la Salle,
pray for us
St. Benilde Romancon,
pray for us
O PE RAT IO NS
Live Jesus in our hearts,
AND
forever!
PRO D U C T IO N
M ANAGE M E NT
OUR LASALLIAN PRAYER
 LESSON
PREVIEW
Q UAL IT Y AND G L OBAL
COM P E T IT IVE NE S S

• What is Competitiveness
• The Marketing Factors
Affecting Competitiveness
• The Relationship Between
Quality and Competitiveness
• Cost of Poor Quality
• Factors of Operations that
Affect Competitiveness
• Factors that Determine
Global Competitiveness
• Quality Management
Practices in Asian Countries
 C O M PE T IT IV E N E S S
measure of how effective an
organization meets the wants and
needs of the customers

INFLUENCES OF
MARKETING TO
COMPETITIVENESS
• Identifying consumer wants
and/or needs
COMPETITIVENESS • Price and quality
AND THE • Advertising and promotion
MARKETING
FACTORS THAT
AFFECT
COMPETITIVENESS
THE RELATIONSHIP
BETWEEN QUALITY
AND Companies must elevate the quality of their
products /services if they wish to survive and
COMPETITIVENESS
become competitive on a higher level of market.
COST OF POOR QUALITY
• improving systems, quality, and products
• fulfilling the gap between desired and actual
product/service quality
• avoiding cost of lost opportunity used in
rectifying the defect.
 • PRO D U C T AND
S E RVIC E D E S IGN

• FLE X IBILIT Y
• C O S T O F AN
O RGANIZ AT IO N'S
O U T PU T
• INVENT O RY
• LO C AT IO N M ANAGE M E NT

• QU ALIT Y

• S U PPLY C HAIN
• QU IC K
M ANAGE M E NT
RE S PO NS E

FACTORS OF • S E RVIC E

OPERATIONS THAT
AFFECT • M ANAGE RS AND
WO RKE RS
COMPETITIVENESS
FACTORS THAT • RE LAT IVE INFLAT IO N • T AX RAT E S

DETERMINE GLOBAL • PRO D U C T IVIT Y • C O S T O F D O ING BU S INE S S

COMPETITIVENESS • E X C HANGE RAT E • INFRAS T RU C T U RE

 1980'S

Q UA L IT Y C O N T RO L C IRC L E S ( Q C C )

1990'S

T O T A L Q UA L IT Y MA N A G E ME N T ( T Q M)
T O T A L Q UA L IT Y C O N T RO L ( T Q C )
S E RV IC E Q UA L IT Y MA N A G E ME N T ( S Q M)

2000'S
QUALITY
PRACTICES N A T ION A L QUA L IT Y A WA RDS :

IN ASIAN • PH IL IPPIN E Q UA L IT Y A WA RD
• PRIM E M IN IS T E R'S A WA RD
COUNTRIES • S IN G A PO RE Q UA L IT Y A WA RD
• KO RE A Q UA L IT Y A WA RD
THANK YOU FOR LISTENING!

FOR QUES T ION S A N D OT H ER C ON C ERN S

ramilpaolo.salamat@antipolo.benilde.edu.ph