4.

) Write down all the crucial management dilemma

Amidst the rampant spread of Covid across the globe, consumer requests are
changing for all ventures, and the telecommunication industry is no exemption. During
emergencies and vulnerability, clients anticipate self-administration, omnichannel, and
moment correspondence like never before. They are additionally lengthy for quick and
consistent information associations and prompt goals to any arranged issues.

On the other hand, in every area in the recently digitized world, telecoms are
amidst a huge change. The way that we convey is developing to suit a climate that
requests greater deftness, opportunity, and adaptability. In 2020, the main year of
another ten years, the climate is overflowing with disturbance, and changes in the
telecoms business are all over the place. Artificial intelligence (AI) is currently a norm of
ordinary correspondences, enhancing and upgrading the conversations among clients
and brands. In addition, 5G innovation is developing, making ready to more extravagant
portable encounters. There has additionally been an extraordinary ascent popular for
new organization administrations on account of significant development in these one-of-
a-kind business sectors.

Due to the inescapable changes and challenges that are coming to the telecom
enterprises, it will suggest the administration predicament of the telecom business like
Globe Telecom.

Here is the five-management dilemma that Globe Telecom experienced during the hour
of the uncontrolled spread of the Covid-19 Pandemic:
1. The Need for Quick and Personalized Customer Service

Most telecom specialist co-ops get a great many clients' demands consistently,
presently like never before. With the consistently developing number of solicitations, the
failure to go to actual stores, and numerous representatives telecommuting, conveying
fast and compassionate help turn into an issue.

During these seasons of emergency, promptness, personalization, and omnichannel

correspondence are a higher priority than any time in recent memory. Overlooking these
necessities can prompt significant delays, irritating back and forth discussions with
various leaders to get the issue settled, and unsuitable automated reactions.

2. Complex Operational Processes

With a huge number of supporters and an assortment of items and redone

arrangements, functional assignments have become progressively mind-boggling, since
up close and personal help isn't a choice. Indeed, even straightforward assignments like
assistance design, invoicing, request satisfaction, and installments are currently difficult.

Dealing with complex tasks requires more assets and apparatuses, which additionally
builds the monetary upward of telecom organizations. Also, buyers need everything to
be speedy. They aren't prepared to endure any deferrals in the functional cycles,
particularly not while confronting a pandemic and worldwide quarantine.

3. Remote Working

With Covid-19 rapidly spreading across the world, keeping many workers inside a
contact place is both a danger to their wellbeing and, in certain nations, even illicit.
Quarantines are being implemented and most organizations are moving to remote
working.

The telco business intensely depends on colossal contact places to help its clients. In
this specific situation, it is a gigantic test to keep working and offering help even with
specialists telecommuting. This is significantly seriously requested if your group
depends on perplexing and on-premise innovation.

4. Network Security 

With the development of new advancements, guaranteeing network security has turned
into one more significant test for telecom administrators. New advancements acquire
new dangers to the security of organizations and applications. This is particularly
evident with groups working from a distance and clients requesting help from home. It
requires various functional and specialized moves up to meet client assumptions for
framework security.

5. Leverage over-the-top players

The smartphone upheaval and the enormous development of informing applications

have prompted the introduction of over-the-top (OTT) players like WhatsApp and
Facebook Messenger. These applications have reclassified client encounters in both
messaging and voice and video calling administrations.

Notwithstanding, the expansion in the ubiquity of informing applications is drawing traffic

away from what most media transmission organizations bring to the table. For quite a
long time, they have been seriously harming the call and messaging (SMS) incomes of
telecom players. Truth be told, they constrained telcos to end wandering charges.
Although this has been a significant battle for telcos as of recently, today the primary
test is carrying out the business' accepted procedures as quickly as conceivable to keep
conveying the most ideal client assistance.

References:
1. Title: Effect of Profitability on Company Value When The Covid-19 Pandemic In The Sector Of
Telecommunication Companies Registered On The Indonesian Stock Exchange
Link: https://turcomat.org/index.php/turkbilmat/article/view/2857

2. Title: The impact of COVID-19 on the Global Telecommunications Industry

Link:https://www.ifc.org/wps/wcm/connect/1d490aec-4d57-4cbf-82b3 d6842eecd9b2/IFC-Covid19-
Telecommunications_final_web_2.pdf?MOD=AJPERES&CVID=n9nxogP

3. Telecom Global Market Report 2021: COVID-19 Impact and Recovery to 2030
Link: https://www.researchandmarkets.com/reports/5240294/telecom-global-market-report-2021-
covid-19?
utm_source=BW&utm_medium=PressRelease&utm_code=jh7d39&utm_campaign=1570117+-
+Telecom+Global+Markets+Report+2021%3a+Focus+on+Wireless+Telecommunication+Carriers
%2c+Wired+Telecommunication+Carriers%2c+Communications+Hardware%2c+%26+Satellite+
%26+Telecommunication+Resellers&utm_exec=chdo54prd

4. Understanding the sector impact of Covid-19: Telecommunications

Links: https://www2.deloitte.com/global/en/pages/about-deloitte/articles/covid-19/understanding-
covid-19-impact-on-the-telecom-sector.html

5. The telecommunication industry in the post-COVID-19 world

Link: http://www.teleadvs.com/wp-content/uploads/D-PREF-BB.POST_COVID-2021-PDF-E.pdf

6. Changes in Digital Communication During the COVID-19 Global Pandemic: Implications for Digital
Inequality and Future Research
Link: https://journals.sagepub.com/doi/full/10.1177/2056305120948255

7. Telecommunications support during COVID-19

Link: https://business.gov.au/risk-management/emergency-management/coronavirus-information-
and-support-for-business/telecommunications-support-during-covid-19

8. Challenges in the Telecom Industry and How to Overcome Them in 2020

https://www.aivo.co/blog/5-challenges-telecom-industry-in-2020