DEPARTMENT OF MECHANICAL ENGINEERING

DEPARTMENT OF MECHANICAL ENGINEERING

QUESTION BANK (Module 1) (Academic Year 2021-22 ODD Sem)

Course Name: Total Quality Management Date:

Course Code : 18ME734

Staff Name: Yogananda B.S.

Q. No Questions Marks CO BTL VTU QP Year

Jun 18
1 10 CO1 L1, L2
Define TQM. With neat diagram, explain TQM framework Jun 19

Jun 18
2 10 CO1 L1, L2
List out six concepts of TQM & briefly explain them Jun 19

3 10 CO1 L2 Jun19
Explain with neat diagram, the various requirements of ISO 9001 series

4 10 CO1 L2 Jun 18
Explain various series of ISO 9000 standards

5 05 CO1 L1, L2 Jan 17

Define quality. Explain the dimensions of quality
Jan 16
6 10 CO1 L2
Explain briefly the contributions of TQM gurus Jun 18

7 05 CO1 L2 Jun 18
What are the obstacles in TQM implementation?

8 05 CO1 L1 Jun 19
List benefits of implementing TQM

9 What is QMS? Explain the benefits of ISO Registration 05 CO1 L1, L2 Jun 19

10 05 CO1 L2 Jun 18 Jan 17

Brief on historical review of quality control

DEPARTMENT OF MECHANICAL ENGINEERING

QUESTION BANK (Module 2) (Academic Year 2021-22 ODD Sem)

Course Name: Total Quality Management Date:

Course Code : 18ME734

 DEPARTMENT OF MECHANICAL ENGINEERING

Staff Name: Yogananda B.S.

Q. No Questions Marks CO BTL VTU QP Year

Jun 19
1 Explain the seven habits of highly effective people 05 CO2 L1, L2

Jun 19
2 What is quality council? Explain its duties 05 CO2 L1, L2

Jun19
3 10 CO2 L2
Elaborate the seven steps of strategic planning.
Jun 19
4 List Deming’s 14 points of TQM philosophy. Explain any Three 10 CO2 L1, L2

Jan 19
5 Define leadership. What are the characteristics of quality leaders? 10 CO2 L1, L2

Jun 18
6 Define ethics. What are the root causes of unethical behaviour 10 CO2 L1, L2

DEPARTMENT OF MECHANICAL ENGINEERING

QUESTION BANK (Module 3) (Academic Year 2021-22 ODD Sem)

Course Name: Total Quality Management Date:

Course Code : 18ME734

Staff Name: Yogananda B.S.

VTU QP Year
Q. No Questions Marks CO BTL

Jan 18
1 Explain briefly the customer perception towards quality 05 CO3 L2

2 Discuss any two Motivational Theories 10 CO3 L2 Jan 18 Jun 19

3 Explain briefly customer retention 05 CO3 L2 Jun 19

4 Who is a customer? Classify and explain 05 CO3 L1, L2 Jun 19

Jun 19
5 Explain KANO model helping in translating needs to requirements 05 CO3 L2

Jun 18
6 List the problems associated by the organization in making commitment towards total quality 10 CO3 L1, L2

Jun 19
7 Define Empowerment. What are the three conditions to achieve empowerment L1, L2

Jun 19
8 List the advantages of employee involvement.

DEPARTMENT OF MECHANICAL ENGINEERING

QUESTION BANK (Module 4) (Academic Year 2021-22 ODD Sem)

Course Name: Total Quality Management Date:

Course Code : 18ME734

Staff Name: Yogananda B.S.

 DEPARTMENT OF MECHANICAL ENGINEERING

Q. No Questions Marks CO BTL VTU QP Year

Jan 18
1 With neat diagram, explain continuous process improvement cycle 10 CO4 L2

Jun 18 Jul 19
2 Write short notes on PDSA Cycle & KAIZEN 10 CO4 L1, L2

3 Sketch & explain Juran Trilogy mentioning the types of wastes and quality planning & control 10 CO4 L1, L2 Jan 17

4 10 CO4 L1, L2 Jan 17

Explain Six-Sigma, Affinity Diagram & Inter-relation Diagrams
L1, Jun 19
5 10 CO4
Explain Pareto Diagram, Cause & Effect Diagram and Scatter Diagram L2

Jun 19
6 What are control charts? Explain their importance in TQM organization 10 CO4 L1, L2

Jan 17
7 What is Why-Why Analysis? Explain how it is used in analysis the root cause of a problem on the process 10 CO4 L1, L2