Lean Six Sigma for IT

Earn up to 18
CPE Credits

Improve the December 3-4, 2009 | Arlington, VA

Optional Pre-Conference Yellow Belt Certification December 1-2, 2009
Quality and
Efficiency You Will Learn To:
of Your IT Unlock the Potential of Lean Six Sigma for IT
Discover innovative solutions to link Lean Six Sigma to the information technology
Processes functions of your organization
through Lean Transform and Streamline your IT Processes
Incorporate Six Sigma methodology into your current business systems and align
Six Sigma with your strategic plan

Discuss the Advantages of Linking Six Sigma and ITIL Together

Understand the difference between the two approaches and discover the benefits
of combining ITIL and Six Sigma together

Develop Top-Line Business Results for Increased Productivity

Identify and execute critical Six Sigma developments and learn how they can be
applied to drive success in your IT function
In Association with:

www.ASMIweb.com/IT
www.ASMIweb.com/IT 1
 For organizations to consistently improve their performance, it is critical that the people
doing the work have the skills and tools necessary to apply their knowledge to the
improvement process. The goal of this course is to provide professionals with techniques
to continuously improve individual and team work by contributing effective solutions
in problem solving projects.

Yellow belt recipients will leave the workshop with the tools necessary to:

Apply Support Document Work Complete

learned techniques the identification “best practices” to ensure the a work related
to help make of improvement in a manner that gains of successful project
improvement in opportunities will enable them to projects are
the daily work of through a team be disseminated maintained
your function area problem solving throughout the
by collecting data, process organization
applying the tools
and using the
problem solving
process

who should attend:

CIO, CTO Systems Architects
IT Director’s Business Analysts
VP’s Performance Improvement Managers
IT Managers System Analysts
Assistant Directors Senior Project Managers
Information Technology Specialists Deployment Leader / Champion
IT Specialists

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 Lean Six Sigma for IT

white belt certification

December 1, 2009
8:00 12:00
Workshop Registration and Continental Breakfast Lunch

9:00 1:00
Welcome Remarks and Introductions
Manage the Lean Six Sigma Project
Streamline Lean Six Sigma and project
Introduction to Lean Six Sigma management strategies
History and background of Lean and Apply measurement tools to evaluate projects
Six Sigma (LSS) and objectives
Outcomes of LSS
Core concepts and goals of LSS 2:30
Break
LSS infrastructure
The DMAIC methodology 2:45
Define
10:30 Define problem
Break
Define improvement goal
10:45 Initiation of process mapping process (SIPOC)
DMAIC-Pizza Service Simulation Select team
Prioritizes improvement opportunities Create project plan
and countermeasures
Draft project charter
Provides for a thorough analysis of
the opportunity 3:30
Establishes a consistent approach Summary & Daily Wrap Up

Enhances employee development 4:00

and motivation White Belt Workshop Adjourns

Implementation and Deployment Strategy

Develop strategies and objectives
for deployment
Incorporate Six Sigma into organizational
business strategy
Identify key focus areas and change
management processes
Create flexibility and responsiveness in
your organization

top five reasons to attend:

Learn the Value Improve the Enhance the Earn Your Lean Unleash the
of Lean Six Sigma Results of your Quality and Six Sigma Yellow Full Power of
and its Ability Organization by Timeliness of Belt Certification Information
to Transform IT Combining Six Your IT Processes Technology Using
Processes Sigma and ITIL through Six Sigma this Customized
Six Sigma
Methodology

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yellow belt certification Lean Six Sigma for IT

December 2, 2009
8:30 12:00
Continental Breakfast Lunch

9:00 1:00
Measure Focus on Projects
Baseline the current process Charter
Address “low-hanging fruit” Stakeholder analysis
Confirm customer CTQs Communication plan
Determine current performance baseline Process map
Stratify data Cause and effect
FMEA
Analyze Solution matrix
Gather causal data WBS/schedule
Determine & validate root causes Control plan
Identify a solution to combat root causes
2:30
Break
10:30
Break
2:45
10:45 Review/Questions
Improve
Identify countermeasures 3:15
Perform cost/ benefit analysis Exam
Design improved process
Develop scorecards 4:00
Yellow Belt Workshop Adjourns

Pizza Service Simulation Two & Control

Report scorecard data
Create process control plan
Identify replication opportunities
Develop future plans

“Excellent demonstrations of applying lean Six

Sigma to software developments”
Michael DiCrescio,
Adelphi University

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 Lean Six Sigma for IT

day one
December 3, 2009
8:30
Conference Registration & Continental Breakfast

9:00
keynote address
Maximize Outcomes and Improve Processes by Integrating Lean Six Sigma and
Information Technology
Many companies are now faced with consolidations and market share growth opportunities if they
can improve their operations quickly to free up cash and move forward faster. The proven model
for deploying a successful process improvement initiative is to drive it from the top down. Listen to
an industry-recognized leader in process improvement as they discuss best practices for Six Sigma
deployment in your IT department and how you can sustain the gains and achieve maximum ROI.

10:00
Networking Break & Refreshments

10:15
Make Lean Six Sigma Your Own: An Integration of the Methodology into your Current
Business Systems
Integrate Lean Six Sigma initiatives into your overall strategic plan
Improve continuity between business and IT through shared vision
Reduce redundancy in IT initiatives through standardization

11:15
Understand the Value of Lean Six Sigma: Transforming IT and Software Processes
Discover how to implement specialized tools which can be adapted to handle IT processes
Learn how to effectively analyze and determine the root causes of poor IT performance
Develop skills to utilize Six Sigma’s DMAIC process to implement corrective actions based on
empirical evidence

12:15
Lunch Break

“Presenters offered practical information

that I can apply.”
Patric Poole,
Omaha Public Power District

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day one Lean Six Sigma for IT

December 3, 2009
1:15
Project Selection: Utilize Project Management to Select Projects for
Six Sigma Deployment
Learn the latest project management strategies and how to incorporate them into your Six Sigma
deployment
Canvas critical project selection strategies and understand how to select the right projects for your
organization
Integrate proven project management techniques into Six Sigma projects

2:30
Networking Break & Refreshments

2:45
Lessons Learned from Implementing Six Sigma to an Internal IT System
Listen to an experienced professional discuss his hands-on experience dealing with implementing
Six Sigma to Internal IT Systems within their offices
Learn the difficulties and roadblocks that appeared and how they were handled
Find out what recommendations they have for businesses and offices who are in the early, middle or
late stages of implementation

4:00
Adjourn

“Good combination of examples, experiences and

exercises used.”
Pamela Stender,
Eclipse Inc.

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 Lean Six Sigma for IT

day two
December 4, 2009
8:30
Conference Registration & Continental Breakfast

9:00
Change Management: Deal with the Most Challenging Aspect of Six Sigma Deployment
Addressing change management is arguable the most difficult barrier organizations face while
deploying six sigma. Being able to understand exactly what change management means is vital for the
success of lean six sigma. During this keynote address you will learn how you can covert the volumes
of change management theory into practical, easily applied strategies as well as discover why these
applied strategies are so critical to sustained Six Sigma success.

10:15
Break & Refreshments

10:30
Migrate from the Waterfall to Lean Development Models
Discover how HP migrated its LaserJet FW development team from a waterfall development model
to stage-gate development to a lean development model
Learn what prompted each transition and discuss the changes that were necessary for each transition
Understand the productivity improvements achieved along with other benefits

12:00
Lunch Break

“Will apply the many take-aways that will

positiviely impact our organization”
Isabel Rink,
Mills Peninsula Health Services

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day two Lean Six Sigma for IT

December 4, 2009
1:00
Combine Six Sigma and ITIL: Can They Be Used Together Effectively?
Understand the difference between the two approaches used to improve IT service management
Learn how these two approaches can be highly complementary to each other and used in combination to
effectively improve your business process
Discover the advantages and benefits of using ITIL and Six Sigma together

2:00
Break & Refreshments

2:15
Innovation and Lean Six Sigma’s Role in the Process
Understand that the economy is based upon innovation and growth and Lean gives you the ability to move
faster in all facets of business
Discover how breakthrough six sigma tools contribute to innovation
Learn how six sigma methods form an important nucleus under the innovation umbrella

3:15
Leveraging Lean Six Sigma to Drive Innovation and Improve the Customer Experience
Understand and measure process performance against customer expectations
Bringing about an operations management cultural change
Learn how innovation is the critical success factor, regardless of industry

4:00
Conference Adjourns

“These conferences have been great

in attracting some very interesting and impressive
keynotes.”
Donna Harrigan,
Arrow Electronics

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 Lean Six Sigma for IT

In-House Training
One of the more popular vehicles for accessing the ASMI’s process improvement education curriculum has
been on-site delivery of training. On-site training allows you to tailor the course content to directly relate to
your team’s needs. More importantly, the Institute’s on-site training and certifi cation courses draw examples
from your organization and typically use a “case study” project that can be used as an actual work product
for your team in the future.Institute training managers stand ready to help defi ne your needs and craft a
customized inhouse training program for you and your team. The following is a list of some of the areas the
Council specializes in delivering on-site:

Organizational Needs Assessments

Lean Tool Training
Lean Six Sigma Executive Overview
Lean Six Sigma Champions Certifi cation
Lean Six Sigma Yellow Belt Certifi cation
Lean Six Sigma White Belt Certifi cation
Lean Six Sigma Green Belt Certifi cation
Lean Six Sigma Black Belt Certifi cation
Lean Six Sigma Master Black Belt Certifi cation
Rapid Improvement Event, Facilitation and Execution (Kaizen Events)
Executive Level Trainings and Certifi cation

For more information about in-house training and certifi cation options, please contact Jennifer Mueller
at 202-739-9619 or Jennifer.Mueller@PerformanceInstitute.org.

sponsorship opportunities
As a conference and training provider, The American Strategic Management Institute is an expert in bringing t
ogether leaders to share and discuss best practices and innovations. We connect decision-makers with respected
solution providers.

ASMI offers four different pre-designed sponsorship packages:

Event Co-Sponsor
Session Sponsor
Luncheon Sponsor
Exhibit Booth Sponsor
For more information on sponsorships or to get started, contact Dave Yerks at 858-866-9381 or
Dave.Yerks@ASMIweb.com

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 Lean Six Sigma for IT

Logistics & Registration

Venue and Hotel: CPE Credits

Lean Six Sigma for IT will be held at The Performance
Institute Training Center in Arlington, VA, just one
block east of the Courthouse Metro stop on the
Orange Line. A public parking garage is located
inside of the building.
The Performance Institute Training Center
1515 N. Courthouse Rd., Suite 600
Arlington, VA 22201
877-992-9521
A limited number of rooms have been reserved at
the Arlington Rosslyn Courtyard by Marriott at the
prevailing rate of $233 until November 3, 2009.
Please call the hotel directly for reservations and
reference code “Lean Six Sigma for IT.” The hotel
is conveniently located three blocks from the
Rosslyn Metro station. Please ask the hotel about
a complimentary shuttle that is also available for
your convenience.
Delivery Method: Group-live
Program Level: Beginner
Prerequisites: None
Advanced Preparation: None
CPE Credits: 18
The American Strategic Management Institute (ASMI) is registered with
the National Association of State Boards of Accountancy (NASBA) as a
sponsor of continuing professional education on the National Registry
of CPE Sponsors. State boards of accountancy have final authority
on the acceptance of individual courses for CPE credit. Complaints
regarding sponsors may be addressed to the National Registry of
CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417.
Website: www.nasba.org.
Cancellation Policy
For live events: ASMI will provide a full refund less $399 administration
fee for cancellations four weeks before the event. If cancellation occurs
within two weeks prior to conference start date, no refund will be issued.
Registrants who fail to attend and do not cancel prior to the event will be
charged the entire registration fee.

All the cancellation requests need to be made online. Your confirmation

Arlington Rosslyn Courtyard by Marriott
1533 Clarendon Blvd.
Arlington, VA 22209
Phone: 703-528-2222 / 1-800-321-2211
www.courtyardarlingtonrosslyn.com
email contains links to modify or cancel registrations. Please note that the
cancellation is not final until you receive a written confirmation.
Payment must be secured prior to the conference. If payment is not
received by the conference start date, a method of payment must
be presented at the time of registration in order to guarantee your
participation at the event.

Quality Assurance
Tuition & Group Discounts: ASMI strives to provide you with the most productive and effective
educational experience possible. If after completing the course you feel
The tuition rate for Lean Six Sigma for IT is there is some way we can improve, please write your comments on the
as follows: evaluation form provided upon your arrival. Should you feel dissatisfied
with your learning experience and wish to request a credit or refund, please
Offerings Early Bird Regular Rate submit it in writing no later than 10 business days after the end of the
training to: ASMI: Corporate Headquarters; 805 15th Street NW, 3rd Floor;
Conference only $1199 $1399 Washington, D.C. 20005
Pre-Conference $899 $999 Note: As speakers are confirmed six months before the event, some
Yellow Belt speaker changes or topic changes may occur in the program. ASMI is not
responsible for speaker changes, but will work to ensure a comparable
Certification speaker is located to participate in the program.
Conference and $2099 $2399 If for any reason ASMI decides to cancel this conference, ASMI
Certification accepts no responsibility for covering airfare, hotel or other costs incurred
by registrants, including delegates, sponsors and guests.
* For the Early Bird rate, register before
Discounts
September 24, 2009.
• All ‘Early Bird’ Discounts must require payment at time of registration and
For more information on group discounts for before the cut-off date in order to receive any discount.
Lean Six Sigma for IT please contact David Yerks • Any discounts offered whether by ASMI (including team discounts) must
also require payment at the time of registration.
at 858-866-9381 or email him at • All discount offers cannot be combined with any other offer.
David.Yerks@ASMIweb.com • Discounts cannot be applied retroactively

10 www.ASMIweb.com/IT
Lean Six Sigma for IT

Logistics & Registration

to register
Call Fax this Form to Visit
877-992-9522 866-234-0680 www.ASMIweb.com/IT

Registration Form
† Yes! Register me for The Lean Six Sigma Yellow Belt Certification
† Please call me. I am interested in a special Group Discount for my team

Delegate Information

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Organization Dept.

Address

City State Zip

Telephone Fax

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Payment Information
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Please make checks payable to: The Performance Institute

Priority Code: T345-WEB

www.ASMIweb.com/IT 11
ASMI’s vision
In this challenging economic landscape, organizations must develop and execute
innovative strategies to survive and thrive. Performance and process improvement
methodologies give managers the tools they need to run leaner, more efficient businesses.
The mission of the American Strategic Management Institute (ASMI) is to connect business
leaders with best-in-class practices and training to address management challenges
and improve results. ASMI has grown into one of the nation’s most innovative training
providers, combining market research and industry insight to deliver experiences and tools
to inspire leaders and grow businesses. Through virtual sessions, national summits, training
programs and consulting services, ASMI brings together leaders to share insights, ideas
and actions to transform organizations.

Areas of Focus:
Performance Management: Using business analytics to drive strategy
Process Improvement: Leaning processes for efficiency and quality improvement
Financial Management: Budgeting and forecasting for better decision-making
Project Management: Managing projects to deliver results on time, within scope and in budget
Leadership Development: Building leadership skills to manage in times of change and conflict

Services:

Virtual Training Briefings 90-minute training sessions for the latest tools and
techniques to deliver results.

National Summits National events allowing business leaders to share best practices
and strategies for success.

Training Programs Methodology-based training modules in management

competencies, offered publicly or custom-designed for your organization

Consulting Services Field experts who can bring bold change to your workforce,
planning processes.

ASMI Corporate Headquarters

805 15th Street, NW, 3rd Floor
Washington, DC 20005
Ph: 877-992-9522 Fax: 866-234-0680
www.ASMIweb.com